Whoop Customer Service


Accessing Support

When it comes to accessing support for Whoop, there are several methods available to customers. Whether you need help with your account, orders, or the Whoop strap, there are ways to get in touch with the company’s customer service team.

Methods of Contact

Customer Service Number

One of the easiest ways to get in touch with Whoop’s customer service team is by calling their toll-free number at 1-888-827-7855. This number is available 24/7, so you can call anytime you need assistance.

Submitting a Request

Customers can also submit a request for support by visiting the Whoop website and clicking on the “Submit a Request” button. From there, you can choose the specific issue you are having and provide additional details. A customer service representative will then get back to you as soon as possible.

Chat Support

For those who prefer to chat with a customer service representative, Whoop offers a chat support feature on their website. Simply click on the chat icon in the bottom right corner of the screen to get started.

Social Media

Whoop is active on social media, including Twitter, Instagram, and Facebook. Customers can reach out to the company via these platforms to get assistance with their issues.

In conclusion, Whoop offers several methods for customers to access support, including a toll-free customer service number, submitting a request online, chat support, and social media. No matter which method you choose, the company’s customer service team is available to assist you with any questions or concerns you may have.

Membership Services

Whoop offers a variety of membership services to its customers. If you need assistance with any of these services, you can contact their customer service number for further help.

Free Trial

Whoop provides a free trial for customers who want to try out their product before committing to a membership. This trial period lasts for 30 days and includes access to the latest app updates, coaching features, community, and more. Customers are also offered a pre-owned device during the trial period.

To sign up for the free trial, customers can visit the Whoop website and click on the “Free Trial” button. Once the trial period is over, customers can choose to continue with a membership or cancel their subscription.

One-Time Memberships

Whoop also offers one-time memberships for customers who do not want to commit to a recurring subscription. These memberships are available for a fixed period and include access to all the features of a regular membership.

Customers can choose from different membership lengths, ranging from one month to one year. The cost of the membership varies depending on the length of the subscription. Customers can purchase a one-time membership by visiting the Whoop website and selecting the “One-Time Membership” option.

Overall, Whoop’s membership services provide customers with flexible options to suit their needs. Whether you want to try out the product with a free trial or purchase a one-time membership, Whoop has got you covered. If you have any questions or concerns regarding these services, don’t hesitate to contact their customer service for further assistance.

Affordable Connectivity Program

Whoop Connect offers the Affordable Connectivity Program (ACP) to eligible households. The ACP is an FCC benefit program that helps ensure that households can afford the broadband they need for work, school, healthcare, and more. The benefit provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. To learn more about the program, customers can contact the Whoop Connect customer service number at 888-200-1076.

Eligibility for ACP

To be eligible for the ACP, households must meet certain criteria. These criteria are:

  • Have an income at or below 135% of the federal poverty guidelines or participate in certain assistance programs, such as SNAP, Medicaid, or Lifeline.
  • Experienced a substantial loss of income due to job loss or furlough since February 29, 2020.
  • Received a Federal Pell Grant during the current award year.
  • Meets the eligibility criteria for a participating provider’s existing low-income or COVID-19 program.

If a household meets any of the above criteria, they may be eligible for the ACP. To apply for the program, customers can contact their internet service provider or Whoop Connect customer service.

It’s important to note that the ACP is a temporary program that will expire when the funds run out or six months after the end of the COVID-19 pandemic emergency period. Therefore, eligible households are encouraged to take advantage of this program while it is available.

In conclusion, the ACP is a program that provides eligible households with a discount on broadband service and connected devices. Customers can contact Whoop Connect customer service to learn more about the program and to determine their eligibility.

Privacy and Security

When it comes to wearable devices, privacy and security are two of the most important concerns that customers have. Whoop recognizes the importance of these issues and has taken steps to ensure that their customers’ data is safe and secure.

Warranties and Potential Issues

WHOOP devices come with a lifetime warranty, which means that customers can get their devices replaced if there are any issues or problems, as long as they purchased directly through WHOOP or WHOOP-approved partners and have an active membership with a valid payment method on file. There are terms and conditions that apply to the warranty, so customers should read them carefully before making a claim.

If a customer experiences any issues with their WHOOP device, they can contact customer service for assistance. WHOOP provides a support chat feature on their website that allows customers to connect with friendly customer service agents who are ready to assist them. Customers can also manage their account, view their order history, and manage returns and warranties from the same location.

While WHOOP offers a lifetime warranty, some customers have reported potential issues with their devices. For example, one customer complained that they signed up for a 12-month plan and were not aware that they would be automatically charged for another year unless they cancelled their subscription. Another customer reported that their WHOOP strap was not functioning properly, and while customer service was available, they found the process to be inefficient.

It’s important for customers to understand the terms and conditions of their warranty and to contact customer service if they experience any issues with their device. WHOOP’s customer service team is available to assist customers and resolve any problems they may encounter. If a customer is not satisfied with their WHOOP device, they can also explore other options and devices on the market.

Setting Goals with Whoop

When it comes to customer service, setting goals is crucial for providing excellent service to consumers. Whoop understands this and provides its customers with various ways to set goals for their customer service teams. Customers can call the Whoop customer service number and speak to a representative to learn more about setting goals.

One way to set goals with Whoop is to follow the SMART philosophy. SMART stands for Specific, Measurable, Achievable, Relevant, and Time-bound. By following this philosophy, customers can set goals that are both challenging and achievable. For example, a customer could set a goal to achieve 95% customer satisfaction on all tickets within the next six months.

Another way to set goals with Whoop is to break down larger goals into smaller, more manageable ones. This allows customer service teams to focus on specific areas that need improvement. For example, if a customer wants to improve their response time to tickets, they could set a goal to reduce their response time by 10% within the next month.

Setting goals with Whoop also involves regularly tracking progress and adjusting goals as needed. By monitoring progress, customer service teams can identify areas that need improvement and make changes accordingly. This ensures that goals remain relevant and achievable.

Overall, setting goals with Whoop is an effective way to improve customer service and meet the needs of consumers. By following the SMART philosophy and regularly tracking progress, customer service teams can provide excellent service and achieve their goals.

Frequently Asked Questions

What are the customer service hours for WHOOP?

WHOOP’s customer service team is available 24/7 to assist customers with any questions or concerns.

How can I contact WHOOP customer service?

Customers can contact WHOOP customer service via email or phone. The customer service number is 888-200-1076.

Is there a WHOOP customer service chat?

WHOOP does not have a customer service chat at this time.

What is the refund policy for WHOOP memberships?

WHOOP offers a 30-day refund policy for all new memberships. Customers who are not satisfied with their WHOOP membership can receive a full refund within 30 days of purchase.

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