We Energies is an energy company that provides electrical services to areas of Wisconsin and Michigan’s Upper Peninsula, and natural gas and steam energy to areas of Wisconsin. The company offers a variety of services to its customers, including customer service, bill payment, and energy assistance. Customers can contact We Energies customer service at 800-242-9137, which is available 24 hours a day.
Customer service is an essential aspect of any business, and We Energies takes it seriously. The company strives to provide its customers with the best possible service, whether it’s answering questions about billing or helping with power outages. We Energies offers a variety of ways for customers to contact them, including phone, mail, and online. The company also provides resources on its website to help customers understand their bills and manage their energy usage.
- Customer Service Overview
- Using the We Energies App
- Managing Bills and Payments
- Reporting Outages and Emergencies
- Addressing Gas Leaks
- Residential and Commercial Services
- Website and Developer Support
- Providing Feedback
- Frequently Asked Questions
- How do I start or stop We Energies service?
- What are my options for paying my We Energies bill?
- What should I do if I experience a power outage?
- Can I enroll in We Energies budget billing?
- What is the Lift for less program offered by We Energies?
- What information do I need to provide to We Energies when starting service?
Customer Service Overview
We Energies is committed to providing exceptional customer service to all of their customers. They offer a variety of options for customers to get in touch with their customer service team, including phone, email, and online support.
Customers can contact We Energies’ customer service team by calling their 24-hour customer service number at 800-242-9137. This number can be used to report power outages, billing inquiries, and other service-related issues. The customer service team is available around the clock to provide assistance and answer any questions customers may have.
In addition to phone support, We Energies also offers email support through their website. Customers can submit a support request through the online contact form, and a member of the customer service team will respond as soon as possible.
We Energies’ online support center is a valuable resource for customers looking to manage their accounts and get answers to common questions. The online support center includes a variety of helpful tools and resources, including bill payment options, energy-saving tips, and frequently asked questions.
Overall, We Energies is dedicated to providing top-notch customer service to all of their customers. With a variety of support options available, customers can rest assured that their needs will be met in a timely and professional manner.
Using the We Energies App
For customers who prefer to manage their energy account on-the-go, We Energies offers a mobile app that provides a range of features. The We Energies app is available for download on both Google Play and the Apple App Store. Customers can also text “We Energies” to 91924 to receive a link to download the app.
The app allows customers to view and manage their account, pay bills, and report outages from their mobile device. Here are some of the key features of the We Energies app:
- Quick and easy bill payment: Customers can pay their bill quickly and easily through the app. When the bill is due, the app sends a notification, and customers can choose the payment date and method.
- Scheduled payment: Customers can set up automatic payments and forget about them. They can choose the date and payment method that works best for them.
- Custom billing and payment alerts: Customers can customize alerts for billing and payment reminders. The app sends notifications when a bill is due, when a payment is received, or when a payment is late.
- Outage reporting: Customers can report power outages through the app. They can also view the status of outages in their area and receive updates on when power is expected to be restored.
- Usage tracking: Customers can view their energy usage history and track their usage over time. This information can help them identify ways to save energy and lower their bills.
Overall, the We Energies app is a convenient tool for managing energy accounts on-the-go. If customers have any issues using the app, they can contact We Energies customer service at 800-242-9137 or reach out to app technical support at 800-452-3312.
Managing Bills and Payments
Customers of We Energies have several options available to manage their bills and payments. The company offers a variety of convenient ways for customers to pay their bill, including online payments, automatic payments, and payments by mail or phone. Customers can also choose to receive their bills electronically through We Energies’ paperless billing option.
To access billing information, customers can log in to their online account or contact customer service at 800-242-9137. Through the online account, customers can view their bill history, make payments, and sign up for automatic payments. Customers can also view and download electronic statements from their online account.
We Energies’ billing options are designed to be easy to understand. Bills include a summary of charges, the due date, and the amount due. Customers can also view a detailed breakdown of their charges on their bill or through their online account.
In the event of a billing issue, customers can contact We Energies’ customer service for assistance. The company’s customer service representatives are knowledgeable and can help customers resolve any billing issues they may have.
Overall, We Energies provides customers with several options to manage their bills and payments, making it easy for them to stay on top of their energy bills.
Reporting Outages and Emergencies
In case of an outage or emergency, customers can contact We Energies customer service at 800-662-4797 for assistance. The company provides various ways to report outages, including online reporting and phone calls. Customers can also check the status of their electric service or report an outage online. However, it is important to note that the company cannot accept text messages or emails for outages or emergencies.
To stay informed about outages, customers can opt-in to receive notifications by text, email, phone, or all three. This will ensure that they receive updates about power outages and billing and payment notifications. Additionally, customers can use the outage map to get locations and causes of power outages and receive outage alerts.
In case of emergencies, customers should take appropriate measures to ensure their safety. For natural gas leaks, customers should leave the area immediately and call We Energies from a safe location at 800-261-5325. If the company responds to a natural gas leak call and no one is present, they will shut off gas for safety reasons. For power outages, customers can check the status or report online at 800-662-4797. For downed power lines, customers should call 911 or 800-662-4797. If there is flooding, customers should get out of the building and call 800-662-4797. For trees contacting power lines, customers should call 800-242-9137. If there is an electric shock, customers should not touch the person and call 911.
Overall, We Energies provides various ways for customers to report outages and emergencies and stay informed about them. Customers should take appropriate measures to ensure their safety in case of emergencies and follow the company’s guidelines for reporting outages.
Addressing Gas Leaks
If you suspect a gas leak, it is important to take immediate action. We Energies’ customer service number is 800-261-5325. Here are some steps you can take to ensure your safety and the safety of those around you:
- Leave the area immediately: If you smell gas or hear a hissing sound, leave the area immediately and call We Energies from a safe location. Do not use any electrical switches, appliances, or phones, as they could spark and ignite the gas.
- Do not try to find the source of the leak: Gas leaks can be dangerous, and trying to locate the source of the leak could put you in harm’s way. Leave it to the professionals at We Energies to handle the situation.
- Do not try to repair the leak: Gas leaks should only be repaired by trained professionals. Do not attempt to repair the leak yourself, as this could lead to further damage or injury.
- Do not use any open flames: Do not light matches, candles, or cigarettes, or use any other open flame in the area. This includes turning on or off any electrical switches, as they could create a spark that could ignite the gas.
If you are unsure whether or not you have a gas leak, here are some signs to look out for:
- A hissing or whistling sound near a gas line or appliance
- The smell of sulfur or rotten eggs
- Dead plants or vegetation in the area of a gas line
- Bubbles in standing water near a gas line
If you notice any of these signs, call We Energies immediately and leave the area until the problem has been resolved.
Residential and Commercial Services
We Energies provides reliable and affordable energy services to both residential and commercial customers. They offer a variety of services to meet the needs of their customers.
For residential customers, We Energies provides 24/7 customer service through their phone line at 800-242-9137. Customers can call this number for assistance with billing, service inquiries, or to report outages. In addition to this, customers can also access their account information and pay their bills online through the We Energies website or mobile app.
For commercial customers, We Energies offers customized energy solutions based on the specific needs of their business. They provide support for energy efficiency upgrades, renewable energy options, and energy management solutions. They also offer a variety of rate options to help businesses manage their energy costs.
We Energies also provides natural gas services to both residential and commercial customers. They offer new service applications for those interested in natural gas services and provide support for gas leaks and emergencies.
Overall, We Energies strives to provide reliable and affordable energy services to their customers. With their commitment to customer service and their wide range of energy solutions, they are a trusted provider for both residential and commercial customers.
Website and Developer Support
We Energies provides website and developer support to help customers with their online accounts and applications. Customers can access the website by visiting we-energies.com. The website is user-friendly and easy to navigate, with clear instructions on how to create an account, view bills, and make payments.
The website also provides a section for developers who are interested in integrating their applications with We Energies’ systems. Developers can access the Developer Portal by clicking on the “Developers” link at the bottom of the website. The portal provides documentation, APIs, and sample code to help developers get started.
Customers who need assistance with their online accounts or applications can contact We Energies’ customer service at 800-242-9137. The customer service representatives are knowledgeable and can assist customers with any issues they may encounter.
In addition to the website and developer support, We Energies also offers notifications via text, email, or phone for outages and billing and payment reminders. Customers can easily opt-in to receive these notifications through their online account settings.
Overall, We Energies’ website and developer support are designed to provide customers with a seamless and convenient experience. With clear instructions, helpful documentation, and reliable customer service, customers can easily manage their accounts and applications online.
We Energies values customer feedback and provides several ways to share opinions and suggestions. Customers can provide feedback through email or mail.
To send an email, customers can use the email address provided on the We Energies website. The company promises to respond to emails within one to two business days. Customers should note that this email is not for emergencies or outages. For emergencies or outages, customers should call the customer service number provided by We Energies.
For customers who prefer to send mail, the company provides a mailing address for customer service. Customers can send letters to We Energies and expect a response within a reasonable time frame.
We Energies also offers an online community for business customers called the Business Opinion Community. This community allows customers to offer input about the company’s energy service, website, customer care, and more. To join the community, customers must take a five to ten-minute survey.
Overall, We Energies provides multiple ways for customers to provide feedback. Whether it’s through email, mail, or an online community, the company values customer opinions and strives to improve its services based on customer feedback.
Frequently Asked Questions
We Energies offers a variety of services to its customers. Here are some frequently asked questions that can help you better understand the company’s services.
How do I start or stop We Energies service?
To start or stop service with We Energies, customers can call 800-242-9137 for residential move requests or 800-714-7777 for commercial move requests. Customers can also complete a start, stop, or move service request on the We Energies app.
What are my options for paying my We Energies bill?
We Energies provides several payment options to its customers, including online payments, automatic payments, Quick Payment, mail-in payments, and payment at authorized payment locations. Customers can also enroll in the budget billing program to help manage their monthly energy bills.
What should I do if I experience a power outage?
If you experience a power outage, you can report it by calling We Energies at 800-662-4797 or by using the We Energies app. Customers can also sign up for outage notifications to stay informed about power outages in their area.
Can I enroll in We Energies budget billing?
Yes, customers can enroll in the budget billing program to help manage their monthly energy bills. With budget billing, customers pay a fixed amount each month based on their average energy usage.
What is the Lift for less program offered by We Energies?
The Lift for Less program is a program offered by We Energies that provides assistance to low-income customers. The program offers bill assistance, weatherization, energy-saving tips, and other services to help customers manage their energy bills.
What information do I need to provide to We Energies when starting service?
To start service with We Energies, customers will need to provide their name, address, phone number, and Social Security number. Customers may also be asked to provide a valid photo ID and proof of residency.