WB Mason is a company that specializes in providing office supplies to businesses across the United States. The company has been in business for over 100 years and has built a reputation for providing high-quality products and excellent customer service. When it comes to customer service, WB Mason is known for going above and beyond to ensure that their customers are satisfied.
One of the ways that WB Mason provides excellent customer service is by offering a variety of services to their customers. For example, they offer free next-day delivery on orders over $50, which is a huge benefit for businesses that need supplies quickly. They also have an easy-to-use website that allows customers to place orders online, track their shipments, and view their order history. In addition, WB Mason has a team of customer service representatives who are available to answer questions and help customers with any issues they may have.
Overall, WB Mason is a company that takes customer service seriously and strives to provide the best possible experience for their customers. Whether you are a small business owner or a large corporation, WB Mason has the products and services you need to keep your business running smoothly. With their commitment to quality and customer satisfaction, it’s no wonder why so many businesses choose WB Mason for their office supply needs.
Contents
Contact Information
Email and Phone Number
W.B. Mason offers multiple ways for customers to contact them. One of the easiest ways to get in touch with their customer service team is through email. Customers can send an email to customerservice@wbmason.com and expect a response within 24 hours. For urgent matters, customers can call the W.B. Mason customer service team at 1-888-926-2766. The team is available from Monday to Friday, 8:00 AM to 8:00 PM EST.
In addition to their customer service team, W.B. Mason also has dedicated teams for specific departments such as furniture, technology, and promotional products. Customers can find the contact information for these teams on the W.B. Mason website.
W.B. Mason also has a live chat feature on their website. This is a great option for customers who prefer to communicate through text rather than email or phone. The live chat feature is available from Monday to Friday, 8:00 AM to 8:00 PM EST.
Overall, W.B. Mason’s customer service team is knowledgeable and responsive. Customers can expect prompt and helpful assistance when contacting them through any of the available channels.
Product and Delivery
Product Range
W.B. Mason offers a wide range of products to meet the needs of its customers. The company has a vast selection of office supplies, furniture, technology, and janitorial products. Their product range includes everything from paper clips to office chairs, from printers to laptops, and from cleaning supplies to breakroom essentials.
In addition to their extensive product range, W.B. Mason also offers customized solutions to meet the specific needs of its customers. They work closely with their clients to understand their requirements and provide tailored solutions that meet their needs.
Delivery Process
W.B. Mason has a well-established delivery process that ensures timely and efficient delivery of their products. They have a fleet of delivery trucks and a team of experienced drivers who are responsible for delivering products to their customers.
Customers can track their orders online and receive real-time updates on the status of their delivery. W.B. Mason also offers same-day delivery in select areas, providing their customers with the convenience of receiving their products on the same day they place their order.
In case of any issues with the delivery, customers can contact W.B. Mason’s customer service team for assistance. The team is knowledgeable and well-equipped to handle any delivery-related issues promptly and efficiently.
Overall, W.B. Mason’s product range and delivery process are designed to meet the needs of their customers efficiently. Their commitment to providing customized solutions and timely delivery has helped them build a loyal customer base over the years.
Sales and Management
Sales Approach
W.B. Mason has a customer-centric sales approach, which means that their sales representatives prioritize the needs of their customers over making a sale. They take the time to understand their customer’s business and work with them to find solutions that meet their needs. This approach has helped W.B. Mason build long-term relationships with their customers.
W.B. Mason’s sales representatives are knowledgeable about the products and services they offer. They are trained to provide accurate information and answer any questions customers may have. They are also proactive in identifying opportunities to help customers save money or improve their operations.
Management Style
W.B. Mason’s management style is focused on empowering employees to make decisions and take ownership of their work. They provide their employees with the tools and resources they need to be successful, and they encourage collaboration and open communication.
Managers at W.B. Mason are approachable and accessible to their employees. They provide regular feedback and coaching to help their employees grow and develop in their roles. They also recognize and reward employees for their contributions to the company’s success.
Overall, W.B. Mason’s sales and management approach is customer-focused and employee-empowering. This has helped them build a loyal customer base and a strong reputation in the industry.
Locations
W.B. Mason is a leading supplier of office products and services in the United States. The company has over 50 locations servicing customers in what they like to call “Masonville”. Through the company’s wholesale distribution network, W.B. Mason delivers to customers nationwide. This section will provide information about the company’s locations in Masonville and Rhode Island.
Masonville
Masonville is the term used by W.B. Mason to refer to the areas where the company has its locations. The company has over 50 locations across the United States. Customers can visit any of these locations to purchase office supplies, furniture, coffee, and more. The following table provides a list of some of the locations in Masonville:
| Location | Address |
|---|---|
| Manchester | 8001 S. Willow Street, Manchester, NH 03103 |
| Albany | 2 Van Buren Blvd, Albany, NY 12209 |
| Boston | 1 Federal Street, Boston, MA 02110 |
| Philadelphia | 1004 Industrial Drive, West Berlin, NJ 08091 |
Customers can also order products online and have them delivered to their location.
Rhode Island
W.B. Mason has several locations in Rhode Island. Customers in Rhode Island can visit any of these locations to purchase office supplies, furniture, coffee, and more. The following table provides a list of some of the locations in Rhode Island:
| Location | Address |
|---|---|
| Providence | 30 Alhambra Court, Warwick, RI 02886 |
| Cranston | 1005 Reservoir Avenue, Cranston, RI 02910 |
| Pawtucket | 65 Blackstone Avenue, Pawtucket, RI 02860 |
Customers can also order products online and have them delivered to their location.
Overall, W.B. Mason has a wide network of locations across the United States, making it easy for customers to purchase office supplies and other products. The company’s online ordering system also makes it convenient for customers to order products from anywhere and have them delivered to their location.
Frequently Asked Questions
What is the best way to contact W.B. Mason customer service?
Customers can contact W.B. Mason customer service by phone, email, or live chat. The phone number for customer service is 1-888-926-2766. The email address is customerservice@wbmason.com. Live chat is available on the W.B. Mason website.
How long does it typically take for W.B. Mason to deliver orders?
Delivery times vary depending on the location of the customer and the type of order. W.B. Mason offers same-day delivery in some areas and next-day delivery in others. Customers can also choose to pick up their orders at a W.B. Mason store.
What types of office supplies does W.B. Mason carry?
W.B. Mason carries a wide range of office supplies, including paper, pens, pencils, markers, staplers, tape, file folders, binders, and desk accessories. They also offer furniture, cleaning supplies, and breakroom supplies.
Does W.B. Mason accept donation requests?
W.B. Mason does accept donation requests. Requests can be submitted through the W.B. Mason website.
What is the W.B. Mason catalog for 2023?
The W.B. Mason catalog for 2023 is available on the W.B. Mason website. Customers can also request a print copy of the catalog.
Is W.B. Mason still in business?
Yes, W.B. Mason is still in business. They have been in business since 1898 and have grown to become one of the largest office supply companies in the United States.