Vans Customer Service


Vans is a popular brand of shoes and apparel known for its unique and stylish designs. While the company’s products are highly sought after, it’s important to note that customer service is also a crucial aspect of the brand. In fact, Vans prides itself on providing excellent customer service to its customers.

One way Vans ensures top-notch customer service is by providing a customer service number that customers can call for assistance. The customer service team is available to answer questions about orders, returns, customs, and more. Additionally, customers can check the FAQ section on the Vans website for answers to common issues and shipping time frames.

Whether you’re a new or returning customer, Vans’ commitment to providing exceptional customer service is evident. By offering a customer service number and comprehensive FAQ section, Vans ensures that customers have access to the support they need to make their shopping experience a positive one.

Exploring Vans Products

When it comes to exploring Vans products, there is a wide range of options available for customers. From shoes to clothing and accessories, Vans offers something for everyone. In this section, we will take a closer look at the various products offered by Vans.


Vans is well known for its wide range of shoes. From classics to ComfyCushâ„¢ shoes, hi-top to low-top shoes, platform to slip-on shoes, skate to UltraRange shoes, and custom shoes, there is something for every style and need. Vans shoes are available for men, women, and kids, and they come in a variety of colors and prints.

Custom Products

One of the unique features of Vans is the ability to customize shoes and clothing accessories. Customers can choose from a variety of colors, prints, and materials to create a one-of-a-kind product. Custom products are available for shoes, backpacks, hats, and more.


In addition to shoes, Vans also offers a range of clothing options for men, women, and kids. From t-shirts to hoodies, shorts to pants, and jackets to dresses, Vans has a variety of clothing options to choose from. Customers can also find clothing accessories such as hats, socks, and bags.


Vans also offers a range of accessories to complement its shoes and clothing. Customers can find backpacks, hats, socks, and bags, among other items. These accessories come in a variety of colors and prints, allowing customers to mix and match with their Vans shoes and clothing.

Overall, Vans offers a wide range of products for customers to explore. Whether you are looking for shoes, custom products, clothing, or accessories, Vans has something for everyone. If you have any questions or concerns about Vans products, you can contact their customer service number at 800-826-7362.

Ordering and Shipping

When it comes to ordering and shipping with Vans, customers can expect a smooth and hassle-free experience. Whether ordering online or in-store, Vans offers a variety of options to ensure that customers receive their products in a timely and efficient manner.

To place an order, customers can visit the Vans website or visit their local Vans store. When ordering online, customers will need to provide their full name, email address, and order number. If customers have any questions or concerns about their order status, they can contact Vans customer service at 800-826-7362.

Vans offers free shipping on all orders over $49, with a flat rate of $8 for orders under $49. Orders are typically processed within 1-2 business days and delivered within 3-5 business days. Customers can also choose to expedite their shipping for an additional fee.

For customers who need to make changes to their order or shipping details, Vans provides a simple and straightforward process. Customers can log into their account on the Vans website and make changes to their order or shipping information. Alternatively, customers can contact Vans customer service for assistance.

In summary, ordering and shipping with Vans is a seamless and efficient process. With a variety of options and a helpful customer service team, customers can feel confident in their purchases and trust that their products will be delivered in a timely manner.

Returns and Exchanges

Vans offers a hassle-free return and exchange policy for its customers. If for any reason a customer is not satisfied with their purchase, they can return or exchange the item within 30 days of the purchase date.

To initiate a return or exchange, customers can contact Vans customer service by calling (855)909-8267 or texting (714)598-1819. Alternatively, customers can use the live chat option available on the Vans website.

Customers can choose to return or exchange their item online or by mail. To return or exchange an item online, customers can follow the instructions provided on the Vans website. Customers who choose to return or exchange their item by mail should use the prepaid shipping label provided by Vans.

Vans accepts returns and exchanges on most items, including custom products. However, there are a few exceptions to this policy. Items marked as “final sale” cannot be returned or exchanged. Additionally, items that have been worn or damaged may not be eligible for a return or exchange.

Once Vans receives the returned item, they will process the refund or exchange within 7-10 business days. Refunds will be issued to the original form of payment. Customers who choose to exchange their item will receive the new item within 7-10 business days.

In summary, Vans has a straightforward return and exchange policy for its customers. Customers can initiate a return or exchange by contacting Vans customer service or by following the instructions provided on the Vans website. Most items are eligible for a return or exchange, with a few exceptions. Once Vans receives the returned item, they will process the refund or exchange within 7-10 business days.

Reaching Out to Vans

If you have any questions or concerns regarding Vans products or services, there are several ways to reach out to their customer service team. The easiest and most convenient way to get in touch with Vans is by calling their customer service number at 1-800-826-7362. The customer service representatives are available to assist you from Monday to Friday, 6 am to 8 pm PST, and on weekends from 7 am to 5 pm PST.

Another way to contact Vans is by filling out their online contact form. You can access the form by visiting their website and clicking on the “Contact Us” link located at the bottom of the page. The form requires you to enter your name, email address, phone number, and message. Once you submit the form, a customer service representative will get back to you as soon as possible.

If you prefer to communicate with Vans through email, you can send them a message at their official email address, which is However, keep in mind that email responses may take longer than phone or live chat responses.

Vans also offers a live chat feature on their website. To access the live chat, click on the chat icon located at the bottom right-hand corner of the page. The live chat is available from Monday to Friday, 6 am to 8 pm PST, and on weekends from 7 am to 5 pm PST. This feature allows you to chat with a customer service representative in real-time and get your questions answered quickly.

Lastly, you can visit a local Vans store to speak with a representative in person. You can find the nearest store location by using the store locator tool on their website. The tool allows you to search for stores by zip code or city and state.

Overall, Vans provides several options for customers to get in touch with their customer service team. Whether you prefer to call, email, chat, or visit a store, Vans is committed to providing excellent customer service and addressing any questions or concerns you may have.

Vans Family and Social Media Presence

Vans has a strong presence on social media, with active accounts on Facebook, Twitter, and Instagram. The company uses these platforms to connect with customers, share news and product updates, and showcase user-generated content. Vans also has a dedicated website for its Vans Family program, which offers exclusive rewards and benefits to members.

Customers can find Vans on Facebook, where the company has over 20 million followers. The page features a mix of product promotions, user-generated content, and updates on events and collaborations. Customers can also message the page directly for customer service inquiries.

On Twitter, Vans has over 1 million followers and uses the platform to share news and updates in real-time. The company also responds to customer inquiries and feedback via direct messages.

Vans’ Instagram page has over 15 million followers and features a mix of product shots, lifestyle content, and user-generated photos. The company also uses Instagram to promote events and collaborations, and customers can direct message the page for customer service inquiries.

The Vans Family website provides members with exclusive access to rewards, events, and product releases. Members can earn points for purchases and social media engagement, and redeem them for discounts and free shipping. The website also features a store locator tool, making it easy for customers to find a Vans store near them.

Overall, Vans’ social media presence and Vans Family program provide customers with multiple ways to engage with the brand and access exclusive benefits. For customer service inquiries, customers can also contact Vans directly via phone or email.

Frequently Asked Questions

Vans is committed to providing excellent customer service. Here are some answers to the most frequently asked questions about Vans’ policies and services.

What is Vans’ return policy for worn shoes?

Vans’ return policy for worn shoes is that they cannot be returned unless they are defective. If you believe your shoes are defective, please contact Vans customer service.

How can I return my Vans purchase online?

To return a Vans purchase online, you can follow the instructions on the Vans website. You will need to provide your order number and the reason for the return. You can also call Vans customer service for assistance.

What is the length of Vans’ warranty?

Vans’ warranty varies depending on the product. Generally, Vans products have a one-year warranty against manufacturing defects. However, some products may have a longer or shorter warranty. Please contact Vans customer service for more information.

How do I contact Vans customer service?

You can contact Vans customer service by phone, email, or mail. The phone number for Vans customer service is (800) 826-8533. You can also email Vans customer service through their website or mail a letter to their headquarters.

What is the phone number for Vans’ account?

The phone number for Vans’ account is (800) 826-8533. You can contact Vans’ account customer service for assistance with your account.

What is the address for Vans’ headquarters?

Vans’ headquarters is located at 1588 South Coast Drive, Costa Mesa, CA 92626.

Scroll to Top