Vans Customer Service

Vans entered this market with a skate shoe design by an American manufacturer. Later on, it became a sponsor for surfing, snowboarding, and motocross teams by providing many sportswear and items. The institution, which was the main sponsor of major festivals from 1996 to 2019, has started to stand out. Over time, it has opened its institutions in many locations around the world. The company, which has customers from all over the world, has many sales categories. It offers clothing, footwear, and accessories for women, men, and children. Providing the best quality in these products to its customers, Vans institution is among the first places in the preferred institutions. If you also want to shop from this institution, or if you have made a purchase, you may have questions, suggestions, or complaints. In such cases, you will need contact addresses. In our article, we have provided you with all the means of communication. You can review them and contact the support teams. If you are interested in fashion for shoes, go see Aldo!

Vans Call Center

Phone Number

Vans Phone Number:


Working Hours

Monday to Friday 8:00 am to 6:00 pm

Direct Contact 

After calling the phone number, you can proceed according to the operator’s directions.

Vans Contact

Customer Service Number

Vans Customer Service Number:

​ 1-855-909-8267

Customer Service Mail Adress

Help Page

Headquarters Address

1588 South Coast Drive Costa Mesa, CA 92626 United States

Corporate Office Phone Number

Vans Corporate Office Phone Number:


Social Media Accounts





Vans Frequently Asked Questions

Vans has many categories of shoes for women, men, and children. It has many customers thanks to the shoes it creates in every field. Apart from shoes, it also designs accessories and clothing products. These products are also preferred by many customers. If you like Vans products and have shopped, you may have questions. That’s why we wanted to share the answers to your questions with you. Below are many questions and answers. By examining these questions and answers, you can find the information you are curious about. Do not forget that you can call customer service for answers that you cannot reach. Get the same success as Vans’s in customer service at Ganz.

Is There Any Exchange In Vans?

Trades are not possible on Vans for some reason. Therefore, you can return a product you bought from Vans. For your returns, you must:

  1. You must place and pack the product you receive securely in the Vans box. You can then write your name, return address, and order number on the label and put them in the box. If you do not know your order number, you can find out by looking at your Vans e-mail in your e-mail or the orders section on the official site.
  2. Note that you must stick your return label on the outside of your package. If there are old labels on your box, you should also remove these labels.
  3. Your package can only be picked up by the US postal service. Or you can take your package to the post office or Fed-Ex retail.
  4. You should remember that you have to wait 8 or 13 days for your return to be processed. If you are going to wait patiently during this time. After 30 working days, you will be able to get a refund for your product. However, shipping costs are not included in this payment.

How Can You Cancel or Change Your Order?

If you want to change your order, it is possible to do so. However, once your order has been processed, you cannot cancel your order. You will be able to return it only if you are not satisfied with the product after it has been sent to you. For this, you will first need to take the product to the store or return it by mail.

How Do You Check Where Your Order Is?

If you are wondering where your order is, go to the Vans page. Then log in to your account. Here you will see the order status option. After entering your order number and e-mail address, you will have the chance to review your order information. You can view the tracking and details of your order in your order information.

Can You Exchange a Product After Purchasing a Product from Vans?

The Vans organization that receives your order will immediately begin processing your product. Therefore, it is not possible to update or cancel your order. If you are not satisfied with the product after the product reaches you, you will be able to return the product.

  • Therefore, you should carefully check your information and products when placing your order. In this way, you will not face a situation that will cause difficulties for you.

Why Does Your Bank Show Two Transactions For Your Order?

Your bank shows pre-authorization and final sale when you place an order. That’s why your statement may show two transactions for an order. Your pre-authorization block will vary according to your bank’s policy. In this case, this process will be invisible in a few days.

What Payment Methods Are Accepted at Vans?

If you want to pay at Vans, the following payment methods are accepted:

  • MasterCard
  • Visa
  • AMEX
  • Discover
  • JCB
  • PayPal
  • klarna
  • Apple Pay
  • Vans Gift cards

You can make your purchases with these payment methods. Please note that checks, cash, or credit checks are not accepted. Also, you cannot use a card that has not participated in the verification process. If you are using an international credit card, remember that you must also share a US address.

What is Klarna?

Klarna is known as a global payment solution provider for a seamless shopping experience. It is used in many online stores in Klarna and is preferred by many customers. However, the clan is not suitable for custom shoe orders and in-store pickups.

What Should You Do If Your Gift Card Is Lost, Stolen?

You should remember that your gift cards have cash value. That’s why you should best protect your gift cards. Please note that if your gift card is lost or stolen, you must call customer service. You can also reach the institution by trying the communication ways in our article. If your card is damaged, Vans may replace it and issue a new gift card number. If you have lost your gift card and it has not been used, it is also possible to cancel your card and get a new gift card.

What Are the Policies Regarding Sales Tax and Tax Exemptions?

Vans must collect sales use tax in states where it supplies its orders. Therefore, sales taxes are calculated following the addresses to which the products are shipped.

  • Customers wishing to be exempt from sales tax should contact customer service. This will help the support team to make the order valid. That’s why you should submit your information about your exemption to customer service.

How to Find a Vans Institution Near You?

If you want to view Vans retail stores, you must select the “Vans Stores” option under the orders. In this way, you will be able to view the nearest vans stores and other retail stores. If you want more information, you can try the communication ways in our article.

How Do You Get a Refund for the Gift Card When Returning Your Order?

When you want to return the products, an email will be sent to you for your refund. A new gift card number will also be provided to you in this email. This way, you can reuse your gift card. If you used both a credit card and a gift card while making your purchase, you will be paid most conveniently. If you have any remaining balance on your gift cards, you can continue to use this gift card.

Do Your Gift Cards Have an Expiration Date?

Your gift cards have no expiration date. That’s why you can use your gift cards whenever you want. However, if you have not used your gift card for at least 5 years, your gift card may be canceled.

What Happens If You Receive An Order Online From Your Store?

The fee will be charged to you after you receive the product you ordered. A provision that needs to be removed will be blocked on your bank or credit card where you placed your order. If you want to get detailed information about this, you can contact customer service. Or you can have detailed information about payments by trying other alternative communication methods.

Can You Change This Location If You Have Selected In-Store Pickup?

If you have selected a particular store for your order, it is not possible to change the location of that store. Therefore, you should pick it up from the store you have chosen for your order. If you cannot receive your order from the store, it is possible to cancel your order. Or you can wait for the pickup process to complete.

Are There Extra Special Options for Products at Vans?

If you want to create custom shoes at Vans you need to peruse the website. There will be special shoe options on the site. These special shoes will have color, pattern, style, and fabric options. These options are usually updated according to the designs.

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