TxTag is an electronic toll collection system that allows drivers to pay tolls without stopping at a toll booth. TxTag offers a range of products and services to make driving on toll roads more convenient, including a transponder that can be mounted on a vehicle’s windshield and an online account management system. TxTag is committed to providing excellent customer service, with representatives available to assist customers 24/7. To reach TxTag’s customer service department, customers can call 1-888-468-9824 (toll-free). Additional contact options, including online chat and email support, are also available on the TxTag website.
- Customer Service Center
- TxTag Overview
- Creating and Managing a TxTag Account
- Payment Options
- Billing and Transactions
- TxTag Policies
- TxTag Stickers and Toll Tags
- Toll Rates and Locations
- International Customers
- Frequently Asked Questions
Customer Service Center
The TxTag customer service center is available to help customers with any questions or concerns they may have regarding their account. Customers can contact the center by phone, mail, or in person.
Representatives at the customer service center are knowledgeable and confident in assisting customers with their needs. They can answer questions about account balances, toll charges, and account management. Additionally, representatives can assist with updating account information, such as adding or removing vehicles from the account.
The customer service center has two locations in Austin, TX: one on Burnet Road and the other on Ridgepoint Drive. Both locations are open Monday through Friday from 8:00 am to 5:00 pm. Customers can also contact the center toll-free at 1-888-468-9824 or internationally at 001-214-210-0493.
For customers who are deaf or hard of hearing, a TTD/TTY line is available at 1-866-590-5155.
Overall, the TxTag customer service center is a reliable resource for customers who need assistance with their accounts. Whether contacting by phone, mail, or in person, representatives are available to provide clear and neutral assistance to customers.
TxTag is a prepaid toll program that allows drivers to use toll roads throughout Texas. It is managed by the Texas Department of Transportation (TxDOT) and is available for use on all toll roads in Texas, including the Central Texas Regional Mobility Authority (CTRMA) and North Texas Tollway Authority (NTTA) systems.
To use TxTag, drivers must first open an account and purchase a TxTag sticker. The sticker is then placed on the windshield of the vehicle, and the account is linked to the sticker. When a driver passes through a toll plaza, the toll is automatically deducted from the account balance.
One of the benefits of using TxTag is that it allows drivers to save money on tolls. TxTag users receive a discount on the posted toll rates, which can add up to significant savings over time. Additionally, TxTag accounts can be managed online, making it easy for drivers to add or remove vehicles, update account information, and view account activity.
For those who need assistance with their TxTag account, customer service is available through the TxTag website or by calling the TxTag Customer Service Center at 1-888-468-9824. Customer service representatives are available to help with account setup, billing inquiries, and other account-related issues.
Overall, TxTag is a convenient and cost-effective way for drivers to use toll roads in Texas. With its easy account management and customer service options, it is a great option for those who frequently use toll roads.
Creating and Managing a TxTag Account
Opening a New Account
To open a new TxTag account, customers can visit the TxTag website or call the customer service center at 1-888-468-9824. The website offers a simple and user-friendly registration process that can be completed in a few minutes. Customers will need to provide their personal information, vehicle information, and payment details.
Once the registration is complete, customers will receive their TxTag sticker in the mail within 3-4 business days. The sticker must be installed on the vehicle’s windshield according to the instructions provided. Customers can also purchase a TxTag at select retail locations throughout Texas.
Managing an Existing Account
Customers can manage their TxTag account by logging into their account on the TxTag website. The website allows customers to update their personal and vehicle information, view account balances and transaction history, and make payments.
Customers can also manage their account by calling the customer service center or visiting the walk-up counter service at the TxTag Customer Service Center. The customer service center is available Monday through Friday from 7 a.m. to 6 p.m. and Saturday from 9 a.m. to 2 p.m.
To access their account information over the phone, customers will need to set up a PIN. The PIN must be four numbers and cannot be sequential or have more than two consecutive repeated numbers.
Customers can also sign up for automatic replenishment, which will automatically add funds to their account when the balance falls below a certain amount. This ensures that customers always have enough funds to pay for tolls.
Overall, managing a TxTag account is simple and convenient. Customers can easily access their account information and make updates through the website, customer service center, or walk-up counter service.
TxTag offers multiple payment options to make it easy and convenient for customers to add money to their accounts. Here are some of the payment options available:
Adding Money to Your Account
Customers can add money to their TxTag account in several ways. They can add funds online, by phone, in person, or by mailing a check or money order payable to “TxTag CSC” to TxTag, P.O. Box 650749, Dallas, TX 75265-0749. Customers should include their TxTag account number on the check or money order.
Customers can also enroll in Autopay, which automatically adds money to their TxTag account when the balance falls below a certain amount. To enroll in Autopay, customers can log in to their account online or call the TxTag Customer Service Center at 1-888-468-9824.
Pay by Mail
Customers can pay their TxTag bill by mail by sending a check or money order payable to “TxTag CSC” to TxTag, P.O. Box 650749, Dallas, TX 75265-0749. Customers should include their TxTag account number on the check or money order.
It is important to note that payments made by mail may take several days to process, so customers should plan accordingly to ensure that their account has sufficient funds.
Overall, TxTag offers a variety of payment options to make it easy for customers to add money to their accounts. Customers can choose the method that works best for them, whether it be online, by phone, in person, or by mail. Enrolling in Autopay can also provide added convenience and peace of mind.
Billing and Transactions
Understanding Your Bill
When it comes to understanding your TxTag bill, it’s important to note that the billing cycle runs from the 1st to the last day of each month. Bills are then generated on the 10th day of the following month and are due on the 25th. If you have automatic payments set up, your account will be charged on the 20th day of each month.
Your bill will include a summary of your toll transactions for the previous month, as well as any fees or charges that may have been incurred. It’s important to review your bill carefully to ensure that all transactions are accurate and that you are not being charged for tolls that you did not incur.
If you have any questions or concerns about your bill, you can contact the TxTag Customer Service Center at 1-888-468-9824. They will be able to assist you in understanding your bill and resolving any issues that you may have.
TxTag customers can view their toll transactions online by logging into their account on the TxTag website. Transactions are typically posted within 24-48 hours of passing through a toll booth.
It’s important to note that if your toll tag is not detected, your license plate will be photographed and a bill will be sent to the address on file. If you receive a bill for tolls that you believe should have been covered by your TxTag account, you should contact customer service immediately to resolve the issue.
Customers can also opt to receive email or text notifications when their account balance falls below a certain threshold, or when a toll transaction is posted to their account.
Customers who have a credit card on file with TxTag will have their account automatically charged when their balance falls below a certain threshold. It’s important to ensure that your credit card information is up to date to avoid any issues with automatic payments.
If you need to update your credit card information, you can do so by logging into your account on the TxTag website and navigating to the “Payment Information” section. From there, you can add or update your credit card information as needed.
TxTag has several policies in place to ensure that their customers receive the best possible service. These policies cover various aspects of the service, including account management, billing, and toll use.
TxTag’s policy is to provide customers with an easy-to-use and reliable electronic toll collection system that allows them to travel on toll roads without stopping to pay tolls. The company is committed to providing excellent customer service and ensuring that customers receive accurate and timely information about their accounts.
TxTag offers several options for managing your account, including online account management, phone support, and in-person customer service centers. Customers can add or remove vehicles from their accounts, update their contact information, and view their account balances and transaction history.
Customers can also set up automatic replenishment of their accounts, ensuring that they always have enough funds to cover tolls. TxTag’s policy is to make account management as easy and convenient as possible for customers.
TxTag’s billing policy is to provide customers with accurate and timely billing statements. Customers can choose to receive their statements by mail or email, and can also view their statements online.
If a customer has a question or dispute about their bill, TxTag’s policy is to investigate the issue promptly and provide a resolution as quickly as possible. TxTag also offers a toll dispute process, which allows customers to dispute toll charges that they believe are incorrect.
TxTag’s policy is to ensure that toll roads are used safely and efficiently. Customers are expected to follow all posted speed limits and traffic laws when using toll roads. TxTag also has policies in place to address toll violations, including fines and penalties for customers who do not pay their tolls.
Overall, TxTag’s policies are designed to provide customers with a reliable and convenient toll collection system. By following these policies, TxTag is able to provide excellent customer service and ensure that customers have a positive experience when using their service.
TxTag Stickers and Toll Tags
When driving on Texas toll roads, it is necessary to have a TxTag sticker or toll tag to pay for tolls automatically. TxTag stickers can be obtained by logging into your account online or by calling the TxTag Customer Service Center. You can also request a toll tag by mail or by visiting a participating retailer.
TxTag stickers and toll tags are affixed to the inside of your vehicle’s windshield and are linked to your prepaid account. As you drive through a toll booth, the system reads your tag and deducts the toll amount from your account balance. If you do not have a TxTag sticker or toll tag, you will be charged the higher Pay By Mail toll rate.
It is important to note that TxTag stickers and toll tags are linked to a specific vehicle and cannot be transferred to another vehicle. If you need to add a new vehicle to your account, you can do so by logging into your account online or by calling the TxTag Customer Service Center.
If you have a business with a fleet of company vehicles, you can manage them under one toll account with TxTag commercial and fleet accounts. This allows you to easily track toll usage and manage account balances for multiple vehicles.
In addition to TxTag stickers and toll tags, tolls can also be paid using your vehicle’s license plate number through the Pay By Mail option. However, this option is more expensive and can result in additional fees if not paid on time.
Overall, having a TxTag sticker or toll tag is the most efficient and cost-effective way to pay for tolls on Texas toll roads. It is important to ensure that your account balance is always sufficient to avoid any additional fees or charges.
Toll Rates and Locations
TxTag offers convenient and low-cost tolling options throughout Texas, Oklahoma, and Kansas. With a TxTag account, drivers can travel on toll roads in these states without worrying about carrying cash or stopping to pay at toll booths.
In Texas, toll rates vary based on the roadway, the time of day, and the type of vehicle. TxTag users always receive the lowest toll rates available. Some of the major toll roads in Texas include Loop 1, SH 45N, SH 45SE, and SH 130. To view a complete list of toll roads in Texas and their rates, visit the TxTagStore website.
TxTag users can also travel on toll roads in Oklahoma and Kansas. In Oklahoma, toll rates are based on the distance traveled, and TxTag users receive a discount of up to 17% off the cash rate. In Kansas, toll rates are based on the type of vehicle and the distance traveled, and TxTag users receive a discount of up to 25% off the cash rate.
To view a complete list of toll roads in Oklahoma and Kansas and their rates, visit the TxTagStore website. Drivers should note that toll rates and discounts are subject to change, so it’s important to check the TxTagStore website for the most up-to-date information.
Overall, TxTag offers a convenient and cost-effective way to travel on toll roads in Texas, Oklahoma, and Kansas. With low toll rates and easy account management, TxTag is a great option for drivers who frequently travel on toll roads.
For international customers who wish to use TxTag, there are a few things to keep in mind. First, international customers can call the TxTag Customer Service Center at 001-214-210-0493 for assistance. Additionally, international customers can download and print the application for a TxTag and mail the completed application to the TxTag Customer Service Center at 2420 Ridgepoint Drive, Austin, TX, 78754.
It is important to note that international customers may experience longer wait times when calling the TxTag Customer Service Center. However, the center is equipped to handle international calls and can assist customers with any questions or concerns they may have.
International customers should also ensure that their vehicle is registered with the Texas Department of Motor Vehicles (DMV) and that their vehicle title information is up to date. If the address on the vehicle title is not current, the customer may not receive a bill and may incur late fees. To update vehicle title information, international customers can visit the Texas DMV’s Vehicle Registration Page.
Overall, international customers can use TxTag with ease by calling the TxTag Customer Service Center, downloading and mailing the application, and ensuring their vehicle title information is up to date.
Frequently Asked Questions
How can I pay my TxTag bill over the phone?
To pay your TxTag bill over the phone, you can call the TxTag Customer Service Center at 1-888-468-9824. The center is available 24/7, and you can make payments using a credit or debit card.
Where can I find the nearest TxTag office?
You can find the nearest TxTag office by visiting the TxTag website and selecting “Contact Us” from the menu. The website provides a list of TxTag Customer Service Centers, including their addresses and phone numbers.
How do I log in to my TxTag account?
To log in to your TxTag account, visit the TxTag website and select “Login” from the menu. Enter your username and password to access your account information, including your account balance and transaction history.
Is there a TxTag app available?
Yes, there is a TxTag app available for download on both iOS and Android devices. The app allows you to manage your account, view your account balance, and make payments.
Can I pay Texas tolls without a TxTag account?
Yes, you can pay Texas tolls without a TxTag account. However, if you do not have a TxTag account, you will be charged a higher toll rate. It is recommended to get a TxTag account to save money on tolls.