Truist Customer Service

Truist Bank is a financial institution that provides a range of services to its customers, including checking and savings accounts, lending, and financial services. The bank is committed to providing excellent customer service to its clients. If you need assistance with your account, you can contact Truist customer service at any time.

To get in touch with a Truist teammate, you can call them Monday through Friday from 8 am to 8 pm ET, Saturday from 8 am to 5 pm ET, and they are closed on Sunday. You can also get 24-hour automated assistance. If you prefer to talk to someone in Spanish, you can call 844-4TRUIST (844-487-8478), option 9. For assistance in other languages, please speak to a representative directly. The Consumer Financial Protection Bureau (CFPB) offers help in more than 180 languages. You can call them from 8 a.m. to 8 p.m. ET, Monday through Friday, for assistance by phone.

Truist customer service is committed to providing you with the best possible service. If you have any questions or concerns about your account, do not hesitate to get in touch with them. They are always ready to help you with anything you need, whether it’s opening a new account, making a payment, or reporting fraud.

Exploring Truist’s Online and Mobile Banking

Truist offers a convenient online and mobile banking experience for its customers. With online banking and the Truist mobile app, customers have access to their accounts 24/7. If you need assistance with online or mobile banking, you can contact Truist’s customer service at 844-4TRUIST (844-487-8478).

Online Banking

Truist’s online banking platform allows customers to manage their accounts from their computer or tablet. Customers can view account balances, transfer funds, pay bills, and more. The online banking platform also allows customers to set up alerts to stay informed about their accounts.

Truist’s online banking platform is secure, with multi-factor authentication and encryption to protect customer information. Customers can also enable additional security features, such as fingerprint or facial recognition login.

Mobile App Usage

The Truist mobile app provides customers with access to their accounts on-the-go. The app is available for download on both iOS and Android devices. With the mobile app, customers can view account balances, transfer funds, pay bills, and deposit checks.

The Truist mobile app also offers additional features, such as the ability to turn debit cards on and off, view transaction history, and set up alerts. The app also allows customers to locate nearby Truist branches and ATMs.

Truist’s mobile app is also secure, with biometric login options and encryption to protect customer information. Customers can also enable additional security features, such as two-factor authentication.

In summary, Truist’s online and mobile banking platforms provide customers with a convenient and secure way to manage their accounts. With features such as multi-factor authentication and biometric login options, customers can feel confident in the security of their information. If you need assistance with online or mobile banking, don’t hesitate to contact Truist’s customer service at 844-4TRUIST (844-487-8478).

Account Management at Truist

Truist offers a range of account management services to help customers manage their accounts with ease. Customers can access their account information, change their passwords and pins, and perform other account-related activities online or by contacting Truist customer service. For assistance with account management, customers can call Truist customer service at 844-4TRUIST (844-487-8478) Monday through Friday, 8 am to 8 pm ET, Saturday, 8 am to 5 pm ET, closed Sunday.

Account Information

Customers can access their account information online by logging into their Truist account. Account information available online includes account balances, transaction history, and account statements. Customers can also view their account number and routing number online.

Changing Passwords and Pins

Customers can change their passwords and pins online or by contacting Truist customer service. To change a password or pin online, customers must log into their Truist account and navigate to the account settings section. From there, they can update their password or pin.

It is important to note that passwords and pins should be kept secure and not shared with anyone. Customers should also avoid using easy-to-guess passwords or pins, such as their birthdate or phone number. Truist recommends using a combination of letters, numbers, and special characters to create a strong password or pin.

In summary, Truist offers convenient account management services for customers to access their account information and change their passwords and pins. Customers can access these services online or by contacting Truist customer service at 844-4TRUIST (844-487-8478).

Credit and Debit Card Services

Truist offers a range of credit and debit card services to help customers manage their finances. If you have any questions or concerns about your credit or debit card, you can contact Truist customer service at 1-800-288-3212.

Credit Card Services

Truist offers a variety of credit cards to fit different lifestyles and needs. Customers can choose from rewards cards, low-interest cards, and balance transfer cards. Truist credit cards also come with added benefits such as fraud protection, zero liability, and travel insurance.

Customers can manage their credit card accounts online or through the Truist mobile app. They can also set up automatic payments, view statements, and track rewards points.

Debit Card Services

Truist debit cards provide customers with fast and secure access to their money. Customers can use their debit cards to make purchases, withdraw cash from ATMs, and pay bills online. Truist debit cards also come with added features such as contactless checkout and built-in account monitoring for suspicious spending.

Customers can manage their debit card accounts online or through the Truist mobile app. They can also set up alerts for account activity, track spending, and freeze their card if it is lost or stolen.

In conclusion, Truist provides a range of credit and debit card services to help customers manage their finances. Whether you need a rewards card or a debit card for everyday purchases, Truist has options to fit your needs. If you have any questions or concerns, don’t hesitate to contact Truist customer service for assistance.

Truist’s Fraud Prevention and Resolution

Truist takes fraud prevention seriously and has measures in place to protect its customers from fraudulent activities. In case of any fraudulent activity, Truist has a dedicated fraud department to assist victims in resolving the issue. Customers can contact Truist’s customer service at [insert customer service number] for any fraud-related concerns.

Fraud Prevention

Truist has implemented various measures to prevent fraud, such as:

• Multi-factor authentication: Truist uses multi-factor authentication to verify the identity of customers, making it harder for fraudsters to gain unauthorized access to accounts.
• Real-time fraud monitoring: Truist uses advanced fraud monitoring tools to detect and prevent fraudulent activities in real-time.
• Education and awareness: Truist provides educational resources to customers to help them recognize and avoid fraudulent activities.

Fraud Resolution

In the unfortunate event of fraud, Truist has a dedicated fraud department to assist customers in resolving the issue. Customers can report fraud by contacting Truist’s customer service at [insert customer service number]. Truist’s fraud department will investigate the issue and take necessary steps to resolve the situation.

Customers who have been victims of fraud should take the following steps:

• Report the fraud to Truist as soon as possible.
• Review account history and recent transactions for any suspicious activity.
• Contact the issuing bank or card issuer to cancel the card, place stop payment on checks, freeze the account(s) that have been compromised, and/or open new ones.
• File a report with the local law enforcement agency.

Truist understands the impact of fraud on its customers and is committed to resolving any issues promptly.

Truist’s Loan and Mortgage Services

Truist offers a wide range of loan and mortgage services to help customers achieve their financial goals. Whether you’re looking to purchase a new home or need a loan for a personal expense, Truist has a solution for you.

Loan Services

Truist offers a variety of loan services including personal loans, auto loans, and student loans. With competitive rates and flexible terms, customers can find a loan that fits their budget and needs. Truist also offers a quick and easy online application process, making it convenient for customers to apply for a loan from the comfort of their own home.

If you have any questions about Truist’s loan services, you can contact their customer service team at 800-634-7928. They are available Monday through Friday from 8 am to 8 pm ET, Saturday from 8 am to 5 pm ET, and closed on Sundays.

Mortgage Services

Truist offers a variety of mortgage services, including fixed-rate and adjustable-rate mortgages, jumbo loans, and government-backed loans. With competitive rates and a variety of terms, customers can find a mortgage that fits their budget and needs.

Truist also offers a variety of tools and resources to help customers navigate the home buying process. These include mortgage calculators, home buying guides, and a mortgage checklist to help customers stay organized throughout the process.

If you have any questions about Truist’s mortgage services, you can contact their customer service team at 800-634-7928. They are available Monday through Friday from 8 am to 8 pm ET, Saturday from 8 am to 5 pm ET, and closed on Sundays.

In conclusion, Truist’s loan and mortgage services offer customers a variety of options to help them achieve their financial goals. With competitive rates, flexible terms, and a variety of resources, Truist is a great option for those looking for a loan or mortgage.

Branches and Locations

Truist Bank has a strong presence in the United States, with branches in 13 states and the District of Columbia. Customers can visit any of the bank’s branches to access a range of financial services, including personal and business banking, wealth management, and mortgage lending.

Truist Bank operates over 2,000 branches across its service area, making it easy for customers to find a location near them. The bank’s branches are equipped with advanced technology and staffed by knowledgeable professionals who are committed to providing exceptional customer service.

For customers looking for a Truist Bank branch in Wilson, NC, there are several options available. The bank has a branch located at 301 Nash Street NE, Wilson, NC 27893, which is open Monday through Friday from 9:00 AM to 5:00 PM. Customers can also visit the bank’s website or use the Truist mobile app to find other branches in the area.

Truist Bank is committed to providing its customers with convenient access to its services, and has made significant investments in technology to support this goal. Customers can use the bank’s online and mobile banking platforms to manage their accounts, transfer funds, pay bills, and more. The bank also offers 24/7 customer support through its customer service hotline, which can be reached at 800-432-1000.

Overall, Truist Bank’s extensive branch network and commitment to customer service make it a top choice for customers looking for a reliable and convenient banking partner.

Truist One Checking and Other Services

Truist One Checking is a popular checking account option offered by Truist Bank. With this account, customers can enjoy no overdraft fees and automatic upgrades to higher benefit levels based on their monthly average balance. There are five different benefit levels available, each with its own set of perks.

To open a Truist One Checking account, customers can visit the Truist website or call the customer service number at 1-800-TRUIST1. The account can be opened online in just a few minutes, and customers can choose to go paperless to help reduce clutter and waste.

In addition to Truist One Checking, Truist Bank offers a range of other financial products and services. These include savings accounts, credit cards, loans, mortgages, insurance, and investment accounts. Customers can manage all of their accounts online through the Truist website or mobile app.

Truist also provides a variety of resources to help customers make informed financial decisions. These resources include financial calculators, educational articles and videos, and access to financial advisors. Customers can access these resources through the Truist website or by speaking with a customer service representative.

Overall, Truist Bank offers a range of convenient and flexible financial products and services, including Truist One Checking. With a focus on customer service and support, Truist is a trusted partner for individuals and businesses looking to manage their finances effectively.

Authorizing and Associating with Truist

To access the full range of services offered by Truist, customers must authorize and associate with the bank. This section provides information on how to authorize and associate with Truist.

To get started, customers can call Truist’s customer service number at 844-4TRUIST (844-487-8478) during business hours. A representative will guide them through the process of authorizing and associating with the bank.

Customers will need to provide personal information such as their name, address, and social security number. They will also need to provide information about the type of account they want to open and the services they wish to use.

Once the authorization process is complete, customers can associate with Truist by opening an account. Truist offers a range of accounts including checking, savings, and lending accounts. Customers can choose the account that best suits their needs.

To open an account, customers can visit a Truist branch in person or schedule an appointment with an advisor. They can also open an account online or over the phone.

In addition to opening an account, customers can also associate with Truist by using its financial services. Truist offers a range of financial services including trust and asset management services, investment services, and insurance services.

Overall, authorizing and associating with Truist is a straightforward process that can be completed over the phone, online, or in person. By authorizing and associating with Truist, customers can access a full range of banking and financial services to meet their needs.

Reviews and Ratings of Truist

Truist, a bank formed through the merger of BB&T and SunTrust, has received mixed reviews from its customers. While some customers have praised the bank’s customer service, others have criticized it for its lack of responsiveness and poor communication.

According to ConsumerAffairs, Truist has an overall rating of 3.0 out of 5 stars based on 1,170 reviews as of 2023. Of these reviews, 20% gave the bank a 5-star rating, 30% gave it a 4-star rating, 15% gave it a 3-star rating, 6% gave it a 2-star rating, and 30% gave it a 1-star rating.

Many customers have complained about Truist’s customer service, with some stating that they have had difficulty getting in touch with the bank’s representatives. Some customers have also reported issues with Truist’s online banking system, including problems with logging in and accessing their accounts.

Despite these criticisms, some customers have had positive experiences with Truist’s customer service. In particular, some have praised the bank’s representatives for their helpfulness and responsiveness.

If you need to contact Truist’s customer service, you can reach them by calling 844-487-8478 between 8:00 AM and 8:00 PM ET, Monday through Friday, and 9:00 AM to 3:00 PM ET on Saturday.

BB&T Bank and Truist

Truist Bank is the result of the merger between BB&T Bank and SunTrust Bank in 2019. BB&T Bank was a well-known financial institution that provided a wide range of banking services to its customers. With the merger, the bank has now become one of the largest financial institutions in the United States.

BB&T Bank was known for its exceptional customer service, and that tradition has been carried over to Truist Bank. The bank offers several ways for customers to contact their customer service team, including a 24-hour automated assistance line. Customers can also speak to a representative by phone Monday through Friday from 8 am to 8 pm ET and on Saturdays from 8 am to 5 pm ET. Spanish-speaking customers can receive assistance by calling 844-4TRUIST (844-487-8478), option 9.

Truist Bank is committed to providing its customers with the best possible banking experience. The bank offers a wide range of banking services, including checking and savings accounts, lending, and financial services. Customers can also access their accounts online through Truist Online, which provides a convenient and secure way to manage their finances.

BB&T Bank and Truist Bank have a strong reputation for providing excellent customer service. The bank has won several awards for its customer service, including the J.D. Power U.S. Retail Banking Satisfaction Study. The bank’s commitment to customer service is evident in its efforts to provide customers with multiple ways to contact their customer service team and its dedication to addressing customer concerns and issues promptly.

Overall, BB&T Bank and Truist Bank have a long-standing tradition of providing excellent customer service. The bank’s commitment to its customers is evident in its efforts to provide multiple ways for customers to contact their customer service team and its dedication to addressing customer concerns and issues promptly.

Truist’s Credit Bureau Services

Truist offers credit bureau services to help customers monitor their credit reports and protect against fraud. These services can be accessed by contacting Truist’s customer service number, which is available Monday through Friday from 8 am to 8 pm ET, and on Saturdays from 8 am to 5 pm ET.

Customers can take advantage of Truist’s credit bureau services to receive alerts for any changes to their credit reports, including new accounts, credit inquiries, and late payments. This can help customers catch fraudulent activity early and prevent further damage to their credit scores.

Truist also offers credit monitoring services, which can provide customers with monthly updates on their credit scores and reports. This can help customers stay on top of their credit and identify any errors or inaccuracies that may be affecting their scores.

In addition, Truist offers identity theft protection services to help customers recover from identity theft and fraud. These services can include credit monitoring, identity restoration, and reimbursement for expenses related to identity theft.

Overall, Truist’s credit bureau services provide customers with valuable tools to monitor and protect their credit. By taking advantage of these services, customers can stay informed about their credit reports and take action to prevent fraud and identity theft.

Protecting Your Social Security Number

Truist takes the protection of its customers’ personal information seriously, including their social security numbers. Social security numbers are critical pieces of information that can be used to commit identity theft and other fraudulent activities. Therefore, it is essential to take the necessary steps to protect your social security number.

Here are some tips to help you safeguard your social security number:

• Do not carry your social security card in your wallet or purse. Instead, keep it in a secure location, such as a locked safe or filing cabinet.
• Be cautious when providing your social security number to others. Only share it when it is absolutely necessary, such as when applying for credit or a job.
• Regularly monitor your credit reports and financial statements for any suspicious activity. If you notice any unauthorized transactions or accounts, report them to Truist immediately.
• Use strong passwords and multi-factor authentication to protect your online accounts, including your Truist account.
• Be wary of phishing scams and other fraudulent activities that may attempt to steal your personal information.

If you suspect that your social security number has been compromised or stolen, contact Truist’s customer service immediately. They can help you take the necessary steps to protect your identity and prevent further damage.

Truist also provides additional resources and protections to help customers safeguard their social security numbers and other personal information. These include security alerts, fraud monitoring, and identity theft protection services.

By taking these steps and working with Truist’s customer service team, you can help protect your social security number and other personal information from fraudsters and identity thieves.

Truist’s Care for Customers

Truist is committed to providing exceptional customer service to its clients. They understand that customer satisfaction is crucial to the success of their business, and they strive to provide the best experience possible. To ensure that customers receive the support they need, Truist has established various channels of communication, including phone, email, and chat support.

Truist’s customer service team is available Monday through Friday, 8 am to 8 pm ET, Saturday, 8 am to 5 pm ET, and closed on Sundays. Customers can call the Truist customer service number for assistance with any questions or concerns they may have. The automated system is available 24/7, which can provide quick and efficient solutions for common issues.

Truist’s customer service team is trained to provide prompt and effective solutions to customer problems. They prioritize customer satisfaction and strive to resolve any issues as quickly as possible. Truist’s resolution team is dedicated to providing a satisfactory resolution to any customer complaints.

Truist’s care for customers is evident in their commitment to accessibility. They have made their website accessible to people with disabilities, and their customer service team is trained to provide assistance to customers with disabilities. Truist’s customer service team is also multilingual, which allows them to assist customers who speak different languages.

In summary, Truist’s customer service team is committed to providing exceptional care to its customers. They are available through various channels of communication, and their team is trained to provide prompt and effective solutions to customer problems. Truist’s care for customers is evident in their commitment to accessibility and multilingual support.

Frequently Asked Questions

What are Truist’s customer service hours?

Truist’s customer service is available Monday through Friday from 8 am to 8 pm ET, Saturday from 8 am to 5 pm ET, and closed on Sunday. Customers can also get 24-hour automated assistance by calling 844-4TRUIST (844-487-8478) or outside the U.S. by calling +1-910-914-8250.

What is the phone number for Truist’s credit card?

Customers can contact Truist’s credit card customer service by calling the number on the back of their credit card. For general inquiries, customers can call 844-4TRUIST (844-487-8478).

How do I contact Truist Bank?

Customers can contact Truist Bank by visiting a branch in person, scheduling an appointment, or calling customer service at 844-4TRUIST (844-487-8478).

What services does Truist provide?

Truist provides a range of financial services, including banking, trust and asset management services, investment services, and insurance services. Customers can also access online and mobile banking services.

How do I lock my Truist account?

Customers can lock their Truist account by contacting customer service at 844-4TRUIST (844-487-8478) or visiting a branch in person.

What is Truist’s online banking platform?

Truist’s online banking platform is called Truist Online. Customers can access their accounts, view transactions, pay bills, transfer funds, and more through the platform. They can also download the Truist mobile app to manage their accounts on the go.