Super Saver Customer Service

Frequently Asked Questions

You can also experience the Super Saver experience, which gives importance to its customers in the field of transportation and city, with IHG Hotel.

I bought my ticket on a low-cost airline, can I get my money back?

If you have purchased a flight ticket on Super Saver and want to refund it, what you need to do is very simple. Try to process your cancellation by contacting a low-cost airline directly. If they ask you for your booking reference number, you can easily find this reference number and other contact information in your Super Saver account. Generally, low-cost airlines will not refund you in any way if you cancel your ticket.

If you are experiencing a different situation with the process, you can directly contact Super Saver. Click here and go to the contact form.

What is a Flexible Ticket and what does it do?

Flexible or bookable tickets offered to users by the Super Saver company give you an extra opportunity to change the dates of your flight tickets. Even if the airline company from which you purchased your flight ticket does not support this type of thing, you can easily do this if you have the Flexible Ticket. However, if the new ticket is more expensive, you have to pay the price difference separately. But remember, if the flight you want to switch does not have available seats, you will lose such a chance. Therefore, it is extremely important that all conditions are suitable.

Super Saver offers both flight ticket, car rental, and hotel reservation services. Flexible ticket service is only valid for flights. You cannot get the same service to change car rental or hotel reservation dates. Additional demands or conditions may arise from company to company. For this, it is recommended to take a look at the terms of the agreement.

Remember, you cannot use your flexible ticket right alone. Since this service is a service of Super Saver, it can only be used when you contact the institution. Therefore, if you want to change your ticket within the scope of Flexible Ticket, you have to call Super Saver first. Super Saver will contact airlines for you.

Will I receive a refund if my flight is canceled?

If you want to return a flight ticket purchased through Super Saver, we recommend that you call the institution to see if your transaction is considered within the scope of refund. If it is confirmed that you can receive a refund, the transaction is completed within a few business days. Super Saver, serving within the framework of Airlines’ terms of refund and exchange policies, does not accept any responsibility for this.

If refund transactions are to be carried out, this is done based on the first payment method. In this context, we have to say that repayment times depend on the time airline completes your transaction and cuts your cancellation invoice. Since the process is carried out by the airline, Super Saver has no influence over the refund time. Therefore, the company does not accept responsibility for delay situations. If you want to get more information about the subject, you can click here.

What is the Cancellation Protection offered by Super Saver?

Within the scope of cancellation protection service offered by Super Saver, you have the right to easily cancel your ticket and get your money refunded when any illness or accident occurs. Of course, there may be some additional requirements or demands regarding this. For example, if the ticket holder fails to officially document the accident or illness, or if the accident or illness is not seen as a sufficient reason to cancel the ticket, the cancellation cannot be performed. If everything goes well, your return process will be completed within a few business days and the process is over. Especially if you have lost one of your loved ones or relatives, you can benefit from this service immediately. You will also need to progress a medical certificate for your accident and illness. To take advantage of Super Saver’s Cancellation Protection system, you can contact customer service and provide them with relevant documents.

What is Mobile Travel Plan offered by Super Saver?

Super Saver has started to offer virtual and mobile services that can be used more practically with the development of technology. Within the framework of the Mobile Travel Plan, you can benefit from the free SMS that will be sent to you regarding the ticket you have purchased. This SMS contains all of the following information:

1. Booking number.
2. Flight number.
3. Departure and landing time, as well as whether the flight is on time.
4. Airport and terminal for both departure and landing.

Thanks to the above information, it is much easier to control the details of your flight and to reach them whenever you want. Mobile Travel Plan service is offered by Super Saver to all customers free of charge. However, in order to use this function without any problems, you must have a smartphone.

Does Super Saver fly with low-cost airlines?

If you are one of those people who love to save money on your trips, you can of course use the Super Saver because the Super Saver works in collaboration with a large number of low-cost airlines. We strongly recommend that you check in through Super Saver to avoid additional fees at the Airport. Generally, this process is carried out with the airline’s booking number and your surname or e-mail address. It is also very important to make sure that the e-mail address you use when checking in belongs to you. Among the low-cost airline options, you can fly with the following. Super Saver provides affordable airline tickets from these companies:

1. Ryanair
2. Wizzair
3. EasyJet

I bought flight tickets from Super Saver, can I bring my pet with me?

Flight rules regarding pets may differ according to airlines. Therefore, it is impossible to say anything definite on this matter. However, if you contact Super Saver, the company will contact the airline for you and after this communication, a request is made to take your pet with you. Support Package must be added to your shopping in order to create this request and for Super Saver to contact airlines for you. This package is paid for. If you did not purchase the Support Package when you purchased your flight ticket, you can do this later. Super Saver may request the following information from you to generate this request:

1. Height, length, and width of the cage,
2. Weight and height of the animal
3. Weight of the cage
4. Information about animal’s spice

After giving the above information in detail, wait for a response. Airlines usually allow flights with a pet, but they charge extra for this. You must pay this fee at check-in at the airport. You can have the backup of the support team of Super Saver, or you can get detailed information directly from the official website of the airlines in question.

Remember, the airline has the right not to accept your pet on the flight. Therefore, it may be better to contact Super Saver, first do not leave your job by taking your pet to the airport without questioning. Also, keep in mind that you cannot take your pets on flights to the United Kingdom.

You can click here to have more information about taking pets to the flights. 

Should I buy a Support Package from Super Saver? 

The Support Package offered by Super Saver allows you to be guided through the booking process and afterward for special services and much more you may request from airlines. The company offers the Support Package as well as the Premium Support Package. Two different packages can be purchased for an additional fee. Unlike the Premium Support Package, you can also purchase the Platinum package that offers extra protection and support.

When you purchase Premium and Platinum Support, Super Saver breaks the airline company’s rules to examine what can be done to fulfill your requests. This allows you to get new offers.
You also have a frequent flyer card and these cards also provide additional benefits.

If you have purchased a support package and want to use this package due to the problem you are having, you can start by clicking Contact Us.