Sunnova Customer Service: A Comprehensive Guide to Contacting Support

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Sunnova is a leading residential solar and energy storage provider in the United States, offering homeowners a range of sustainable energy solutions. Sunnova’s products include solar panels, home batteries, and roofing services, all designed to help homeowners achieve energy independence and reduce their carbon footprint. Sunnova is committed to providing excellent customer service, with representatives available to assist customers with their solar and energy storage needs. To reach Sunnova’s customer service department, customers can call 866-827-6527 Monday to Friday, 7 a.m. to midnight (CT), and on Saturday from 7 a.m. to 9 p.m. (CT). 

MySunnova Tools

Sunnova customers have access to the MySunnova portal, which provides them with a custom experience that includes instant access to important information about their home solar systems performance, solar billing, customer support, and more. Here are some of the tools available on MySunnova:

Understanding Your Production Data

One of the most important tools available on MySunnova is the ability to view your home solar system’s production data. This data provides you with hourly, daily, and monthly production data, which can help you understand how your system is performing. You can use this information to optimize your energy usage and make sure you are getting the most out of your solar system.

Using Autopay

Another great tool available on MySunnova is the ability to enroll in Autopay. Autopay is a convenient way to make sure your solar bill is paid on time every month. When you enroll in Autopay, your monthly payment will be automatically deducted from your bank account or credit card. This means you don’t have to worry about remembering to pay your bill every month.

Overall, MySunnova is an essential tool for Sunnova customers. It provides them with important information about their home solar system’s performance, solar billing, customer support, and more. By using MySunnova, customers can optimize their energy usage, make sure their bills are paid on time, and get the most out of their solar system.

Refer a Friend Program

Sunnova offers a customer referral program that rewards its customers for referring their friends and family to go solar with them. This program makes it easy for Sunnova customers to share their solar experience and earn rewards at the same time.

When a Sunnova customer refers their friends to go solar with them, both the customer and their friends can earn rewards. The rewards are issued as a Visa Prepaid Reward Card and will be mailed to the customer within 8 weeks after the referred system is placed in service. There is no cap to the number of referrals a customer can make, so the rewards can add up quickly.

To refer a friend, Sunnova customers can log in to their MySunnova account and access the Refer a Friend section. From there, they can enter their friend’s information and submit the referral. Sunnova will then reach out to the referred friend to discuss their solar options and provide a quote.

Customers can earn up to $1000 for each referral they make, depending on the size of the referred system. The referred friend can also earn up to $1000 in rewards, depending on the size of their system. The specific reward amounts are outlined in the program’s terms and conditions.

Overall, Sunnova’s customer referral program is a great way for customers to share their solar experience with their friends and family while earning rewards at the same time. It is easy to use, and the rewards can add up quickly.

Frequently Asked Questions

How do I contact Sunnova for support?

Sunnova customer care can be reached by phone at 866.SUNNOVA (866.786.6682) from Monday to Friday, 7 a.m. to midnight (CT), Saturday from 7 a.m. to 9 p.m. (CT), and Sunday from noon to midnight (CT). You can also reach them by fax at +1.844.270.2665 or email at

What is the process to pay my Sunnova bill?

Customers can pay their Sunnova bill online through the MySunnova customer portal or by mail. To pay online, log in to your account and select the “Billing” tab. From there, you can view your current balance due and enroll in AutoPay. To pay by mail, send a check or money order to Sunnova Energy Corporation, PO Box 660469, Dallas, TX 75266-0469.

What is the phone number for Sunnova corporate office?

The phone number for Sunnova’s corporate office is 713-977-9885.

Is Sunnova a reputable solar company?

Sunnova is a reputable solar company that has been in business since 2012. The company offers a variety of solar energy solutions to residential and commercial customers across the United States, Puerto Rico, and Guam. However, as with any company, it is important to do your research and read customer reviews before making a decision.

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