Sun Tan City Customer Service

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Sun Tan City is a popular tanning salon chain that provides a range of tanning services to customers across multiple states in the United States. Sun Tan City’s services include tanning beds, spray tans, and other sunless tanning options, all designed to help customers achieve their desired glow. Sun Tan City is committed to providing excellent customer service, with representatives available to assist customers with their tanning needs. To reach Sun Tan City’s customer service department, customers can call 877-362-1097.

Contacting Sun Tan City

Sun Tan City takes customer service seriously and provides multiple ways for customers to get in touch with them. Whether you have a question, concern, or feedback, there are several options available to you.


The most direct way to get in touch with Sun Tan City is by phone. You can call their customer service line at 1-877-362-1097. The line is open Monday through Friday from 8:00 am to 9:00 pm EST and on Saturdays from 9:00 am to 6:00 pm EST. You can use this number to inquire about their products and services, make an appointment, or file a complaint.


If you prefer to contact Sun Tan City in writing, you can send a letter to their corporate office at the following address:

Sun Tan City 445 E. Market Street, Suite 310 Louisville, KY 40202

You can use this address to file a complaint or provide feedback.

Navigating the Sun Tan City Website and App

Sun Tan City offers an easy-to-use website and app to manage your tanning experience. Customers can access their accounts, view current deals, and check-in to tan, among other features. Here is a breakdown of how to navigate the Sun Tan City website and app.

Sun Tan City Website

The Sun Tan City website is user-friendly and easy to navigate. Customers can access their accounts by clicking the “Log In” button in the top right corner of the homepage. From there, they can view their tanning history, purchase packages, and update their account information.

The website also features a “Locations” tab where customers can find the nearest Sun Tan City salon. Additionally, customers can view current promotions and sign up for the Sun Tan City email list to receive exclusive deals and offers.

Sun Tan City App

The Sun Tan City app is available for both Apple and Android devices. Customers can download the app for free from the App Store or Google Play.

Once downloaded, customers can log in to their account and access all of the same features as the website. The app also allows customers to check-in to tan and view current wait times at their preferred salon.

Customers can also take advantage of special app-only deals and promotions. The app makes it easy to manage your tanning experience on-the-go.

Account Management

Both the website and app allow for easy account management. Customers can view their tanning history, purchase packages, and update their account information, such as billing and shipping addresses.

The Sun Tan City app also allows customers to become a member and take advantage of exclusive member-only deals and promotions.


The Sun Tan City app makes it easy to check-in to tan and save time. Customers can place themselves in line using the app and receive a notification when it is their turn to tan.

Overall, the Sun Tan City website and app offer a convenient way to manage your tanning experience. With easy account management, check-in features, and exclusive deals, customers can enjoy a hassle-free tanning experience.

Services and Packages

Sun Tan City offers a variety of tanning services and packages to meet the needs of their customers. They have traditional tanning beds, stand-up tanning booths, and spray tanning options available. Customers can choose from a range of different packages and memberships to fit their budget and tanning goals.

One of the most popular packages is the Fast package, which includes unlimited tanning in all bed levels for a monthly fee. The Fast package also includes discounts on tanning lotions and upgrades to higher bed levels. For those who prefer spray tanning, Sun Tan City offers the VersaSpa and Mystic Tan options. Customers can purchase individual sessions or choose a package that includes multiple sessions at a discounted price.

In addition to tanning services, Sun Tan City also offers a variety of tanning lotions and skincare products. These products are specially designed to enhance and prolong the tanning experience. They offer a range of lotions with different levels of bronzers and moisturizers to meet the needs of all skin types.

Sun Tan City frequently runs sales and promotions on their packages and products. Customers can check their website or visit a salon to learn about the current deals and discounts available. Overall, Sun Tan City is a great option for those looking for a variety of tanning services and packages at affordable prices.

Cancellation and Refunds

Sun Tan City understands that sometimes customers may need to cancel their memberships or request refunds for various reasons. To cancel a membership, customers can log in to their account on the Sun Tan City website or use the Apple or Android app. It is important to note that for security reasons, Sun Tan City cannot accept cancellation requests through chat, email, or phone.

Customers who wish to cancel their membership should do so before their next billing cycle to avoid being charged for the upcoming month. Sun Tan City does not offer refunds for unused tanning sessions or membership fees once they have been charged. However, if a customer is dissatisfied with their membership, they can speak to a Sun Tan City Tanning Consultant or contact customer service to discuss their options.

If a customer believes they are entitled to a refund, they should contact customer service to discuss their situation. Sun Tan City may offer refunds in certain circumstances, such as if a customer was charged multiple times for the same membership or if they were charged after cancelling their membership. Refunds are typically issued within 7-10 business days of approval.

In the event of a cancellation or refund, customers should return any Sun Tan City equipment or products they have in their possession to avoid additional charges. Sun Tan City reserves the right to charge customers for any unreturned equipment or products.

Overall, Sun Tan City strives to provide excellent customer service and will work with customers to resolve any issues they may have with their membership or tanning experience.

Frequently Asked Questions

Where is the nearest Sun Tan City location?

To find the nearest Sun Tan City location, customers can visit the company’s website and click on the “Locations” tab. From there, they can enter their zip code, city, or state to find the closest salon.

What is the Sun Tan City membership pricing?

Sun Tan City offers a variety of membership options to fit different budgets and tanning needs. Prices vary depending on the level of membership and location, but customers can expect to pay between $10 and $99 per month. For more information on specific pricing, customers can visit their local salon or contact customer service.

How do I cancel my Sun Tan City membership?

Customers who wish to cancel their Sun Tan City membership must do so in person at their local salon. They should bring their membership card and a valid photo ID. Customers should be aware that they may be subject to a cancellation fee if they cancel their membership before their contract is up.

What is the Sun Tan City red light therapy?

Sun Tan City offers red light therapy, a non-invasive treatment that uses red light to promote collagen production and improve skin texture. This therapy can help reduce the appearance of fine lines and wrinkles, as well as improve skin tone and elasticity. Customers can add red light therapy to their tanning session or purchase it as a standalone service.

What are UV dollars at Sun Tan City?

UV dollars are a form of currency that can be used to purchase tanning sessions and other services at Sun Tan City. Customers can earn UV dollars by referring friends, purchasing certain membership packages, or participating in promotions. UV dollars can be redeemed for tanning sessions, upgrades, and other services.

How long are the fastest beds at Sun Tan City?

The fastest tanning beds at Sun Tan City have a maximum session time of 12 minutes. These beds are designed to provide a deep, dark tan in a short amount of time. However, customers should be aware that tanning for longer than the recommended time can increase the risk of skin damage and should always follow recommended tanning guidelines.

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