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Standup Wireless Customer Service

StandUp Wireless is a mobile virtual network operator that provides Lifeline and ACP services to eligible low-income customers. As a provider of essential communication services, StandUp Wireless places a strong emphasis on customer service. Customers can contact StandUp Wireless customer service via phone, email, or online chat to get assistance with their account, billing, technical issues, and more.

StandUp Wireless offers a range of customer service options to ensure that customers can get help when they need it. The company’s customer service representatives are available seven days a week to answer questions, resolve issues, and provide support. Customers can also access self-service options through the StandUp Wireless website and mobile app, including managing their account, checking their balance, and adding funds to their account. Additionally, StandUp Wireless provides a comprehensive FAQ section on its website to address common questions and concerns.

Customer Care and Support

Contact Methods

StandUp Wireless provides various ways to get in touch with their customer care team. Customers can reach out to them through their website, email, or by calling their toll-free number. They also offer a chat feature on their website for quick and simple questions or issues.

To reach out to their customer care team by phone, customers can call 1-800-544-4441. Their customer care team is available Mon-Sat from 8:00 AM to 9:30 PM ET and Mon-Sat from 5:00 AM to 6:30 PM PT. For general inquiries about their services, customers can send an email to [email protected] StandUp Wireless aims to respond to all emails within 1 business day.

Customers can also visit their website and click on the “Contact Us” link to access their online contact form. The form requires customers to enter their name, email address, phone number, and a brief message. Once the form is submitted, StandUp Wireless will respond to the customer’s inquiry as soon as possible.

About StandUp Wireless

StandUp Wireless is a telecommunications company that provides free and discounted cell phone services to eligible low-income individuals and families in the United States. The company is operated by Global Connection Inc. of America, DBA StandUp Wireless.

StandUp Wireless was founded in 2013 and is headquartered in Ohio. The company offers Lifeline and Affordable Connectivity Programs (ACP) to qualified customers, which provide free or discounted cell phone service, including talk, text, and data.

StandUp Wireless aims to bridge the digital divide by providing affordable cell phone service to those who might not otherwise be able to afford it. The company’s services are available in select states across the United States.

StandUp Wireless offers a variety of plans to meet the needs of its customers, including unlimited talk and text plans, as well as plans with data. The company’s plans are designed to be flexible and affordable, with no contracts or credit checks required.

StandUp Wireless also offers a referral program, which allows customers to earn rewards by referring friends and family members to the service. The company’s customer service team is available to assist customers with any questions or issues they may have.

Overall, StandUp Wireless is committed to providing affordable and reliable cell phone service to those who need it most.

Services Offered

StandUp Wireless offers a range of services to its customers, including phone, data, and text services. Each service is designed to meet the needs of different customers and their usage habits.

Phone Services

StandUp Wireless provides phone services with unlimited talk and text to its customers. The service plan includes a fixed amount of data, which varies depending on the plan. The data usage is subject to the available network availability and broadband speeds.

Customers can choose from different promotional offers, which may include additional data or unlimited text and calls. The phone number can be ported from another carrier or assigned by StandUp Wireless.

Data Services

StandUp Wireless offers 4G LTE data services with network availability in most areas. The data usage is subject to the available network availability and broadband speeds. Customers can choose from different data plans, which may include unlimited data or a fixed amount of data.

The service plan includes unlimited text and calls. Customers can also choose from different promotional offers, which may include additional data or unlimited text and calls.

Text Services

StandUp Wireless provides unlimited text services to its customers. The service plan includes unlimited text and calls. Customers can also choose from different promotional offers, which may include additional data or unlimited text and calls.

In conclusion, StandUp Wireless offers reliable and affordable phone, data, and text services to its customers. The services are designed to meet the needs of different customers and their usage habits. Customers can choose from different promotional offers, which may include additional data or unlimited text and calls.

Eligibility for Services

StandUp Wireless offers various programs that provide free or discounted phone and internet services to eligible customers. To qualify for these programs, customers must meet certain eligibility criteria, which vary depending on the program.

Lifeline Program

The Lifeline Program is a government assistance program that provides discounted phone services to low-income households. To be eligible for the program, customers must participate in a government benefit program such as Medicaid, SNAP, Federal Public Housing, or Veterans Pension. Alternatively, customers may be eligible based on their household income, which must be at or below 135% of the Federal Poverty Guidelines. Customers who are already enrolled in the Lifeline Program must recertify their eligibility every year.

StandUp Wireless participates in the National Verifier program, which is a centralized eligibility database that determines whether customers are eligible for the Lifeline Program. Customers can apply for the program by contacting StandUp Wireless customer service or by visiting the National Verifier website.

Affordable Connectivity Program

The Affordable Connectivity Program (ACP) is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounted internet services to low-income households. To be eligible for the program, customers must meet the following criteria:

  • Participate in a government benefit program such as Medicaid, SNAP, Federal Public Housing, or Veterans Pension
  • Have a household income at or below 135% of the Federal Poverty Guidelines
  • Experienced a substantial loss of income due to job loss or furlough since February 29, 2020, and have a total household income at or below 200% of the Federal Poverty Guidelines

The ACP provides discounts of up to $30 per eligible household on monthly broadband internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on a connected device such as a laptop or tablet. Customers can apply for the program by contacting StandUp Wireless customer service or by visiting the ACP website.

Overall, StandUp Wireless offers various programs that provide free or discounted phone and internet services to eligible customers. To determine eligibility, customers must meet the eligibility criteria for each program and provide proof of eligibility.

Account Management

StandUp Wireless offers an online account management system that allows customers to activate, manage, and check the balance on their account from their phone or PC. Customers can also download their app to manage their account on-the-go.

To access their online account management system, customers can visit their website and click on the “My Account” link. From there, they will be prompted to enter their phone number and password to log in. Once logged in, customers can view their account balance, add or remove services, and update their personal information.

For customers who need assistance with their account, StandUp Wireless offers customer care assistance through their chat feature, email, or by calling their toll-free number. They also provide a frequently asked questions (FAQ) section on their website that covers common account-related questions.

In conclusion, StandUp Wireless provides multiple ways for their customers to get in touch with their customer care team and manage their account. Whether it’s through their website, email, or phone, customers can expect to receive prompt and knowledgeable assistance from their team.

Terms and Conditions

StandUp Wireless provides its services subject to the terms and conditions set forth in the agreement between the customer and StandUp Wireless. By using the service, the customer agrees to be bound by the terms and conditions. The following paragraphs outline some of the most important terms and conditions.

Acceptable Use Policy

StandUp Wireless has an Acceptable Use Policy (AUP) that customers must follow. The AUP is designed to ensure that the network is used in a way that is consistent with its intended purpose. The AUP prohibits the use of the network for illegal activities, spamming, and other activities that may harm the network or its users. Violation of the AUP may result in suspension or termination of the customer’s service.

Service Limitations

StandUp Wireless provides its services subject to certain limitations. For example, the service is non-transferable, meaning that customers cannot transfer their service to another person or entity. In addition, the service is subject to network limitations and regulatory restrictions. Customers should be aware of these limitations when using the service.

Customers should also be aware that the service is subject to periodic maintenance and upgrades. StandUp Wireless will make every effort to minimize service disruptions during these times, but customers may experience temporary service interruptions.

In summary, StandUp Wireless provides its services subject to certain terms and conditions, including an Acceptable Use Policy and service limitations. Customers should be aware of these terms and conditions when using the service.

Fees and Charges

StandUp Wireless offers affordable plans for eligible customers. However, there are some fees and charges associated with their services. In this section, we will discuss the fees and charges that customers may encounter while using StandUp Wireless.

Activation Fee

When activating a new service or converting from another provider, customers will be charged a one-time activation fee of $39. This fee will be charged to the customer’s account at activation. It is important to note that each plan is subject to this fee.

Monthly Service Charge

StandUp Wireless offers Lifeline and ACP services to eligible customers. The monthly service charge varies by state and service plan. Customers can check the available plans and pricing on the StandUp Wireless website or by calling customer service at 1-800-544-4441.

Taxes and Fees

In addition to the monthly service charge, customers may also be charged taxes and fees. These charges vary by state and may include state and federal taxes, regulatory fees, and other charges. Customers can check the applicable taxes and fees for their state on the StandUp Wireless website or by calling customer service.

Other Charges

StandUp Wireless may charge other fees and charges for additional services or features. For example, customers may be charged for international calling or data usage beyond the plan’s limit. Customers can check the applicable charges for these services on the StandUp Wireless website or by calling customer service.

Overall, StandUp Wireless offers affordable plans for eligible customers, but it is important to be aware of the fees and charges associated with their services. Customers can check the available plans and pricing, as well as the applicable taxes and fees, on the StandUp Wireless website or by calling customer service.

Devices and Connectivity

Device Discounts

StandUp Wireless offers device discounts to eligible households that sign up for their Lifeline and Affordable Connectivity Program (ACP) supported service. An eligible household is limited to one monthly service discount and a single one-time device discount. Connected device benefits require a co-pay of $10.01.

To take advantage of the device discount, customers can purchase a 5G-capable device from StandUp Wireless or bring their own device. Customers who bring their own device will need to purchase a StandUp Wireless SIM card.

SIM Card Information

To use StandUp Wireless service, customers need a StandUp Wireless SIM card. Customers who bring their own device can purchase a SIM card from StandUp Wireless. The cost of the SIM card varies depending on the type of device.

StandUp Wireless SIM cards support 4G LTE and 5G networks. Customers with a 5G-capable device can take advantage of StandUp Wireless’ 5G network coverage.

Customers can manage their device and connectivity information through their My Account portal. My Account allows customers to view their plan, check their balance, add airtime, and manage their account. Customers can set up their My Account by entering their StandUp Wireless phone number and following the prompts.

Account and Billing

Account Creation

Creating an account with StandUp Wireless is a simple and straightforward process. To get started, customers can visit the StandUp Wireless website and click on the “My Account” button located in the top right corner of the page. From there, they will be prompted to enter their personal information, including their name, address, and phone number.

Once the account has been created, customers will be able to manage their service, check their balance, and add or remove features as needed. StandUp Wireless also offers a mobile app that can be downloaded for free from the App Store or Google Play, which provides easy access to account information and management tools.

Billing Information

StandUp Wireless offers a variety of affordable plans that are designed to meet the needs of customers with different usage requirements. All plans include a set number of free minutes, as well as unlimited texting and data. Customers can also purchase additional minutes at a discounted rate if needed.

Billing for StandUp Wireless plans is done on a monthly basis, and customers can choose to pay by credit card or by using their existing Lifeline benefits. StandUp Wireless is also registered with the Universal Service Administrative Company (USAC), which means that eligible customers may be able to receive additional discounts on their service.

It is important to note that StandUp Wireless charges regular undiscounted rates for services that are not included in the Lifeline program. Customers should check their account regularly to ensure that they are aware of any charges that may be incurred for additional services or features.

Overall, StandUp Wireless provides reliable and affordable service with a focus on customer satisfaction. With easy account creation and management tools, as well as transparent billing practices, customers can feel confident in their choice of wireless provider.

Business Inquiries

For any business inquiries regarding StandUp Wireless services, customers can contact the company’s customer service team via phone, email, or online chat. The company’s customer service team is available Monday through Saturday from 8:00 AM to 9:30 PM ET and 5:00 AM to 6:30 PM PT.

To contact StandUp Wireless customer service, customers can call 1-800-544-4441 or send an email to [email protected]. The company’s customer service team aims to respond to all general inquiries within one business day.

For customers who prefer online communication, StandUp Wireless offers an online chat service that allows customers to chat with a real person about their account questions or issues. The online chat service is available Monday through Saturday from 8:00 AM to 9:30 PM ET and 5:00 AM to 6:30 PM PT.

StandUp Wireless offers service in various states, and customers can check eligibility and offers by entering their zip code on the company’s website. The company’s website also provides information on the different programs available, including Lifeline and ACP eligibility criteria, and applicable terms and conditions.

Overall, StandUp Wireless’s customer service team is knowledgeable and confident in handling business inquiries from customers. The company’s website provides useful information, and customers can easily check their eligibility and offers by entering their zip code.

Frequently Asked Questions

What phones are available with StandUp Wireless?

StandUp Wireless offers a wide range of phones from different manufacturers including Samsung, LG, and Sky Devices. Customers can choose from basic flip phones to smartphones with advanced features.

How do I apply for StandUp Wireless service?

To apply for StandUp Wireless service, customers can visit the company’s website and complete an online application. Alternatively, they can call the customer service phone number to apply over the phone.

What is the process for activating a StandUp Wireless phone?

Once a customer receives their StandUp Wireless phone, they can activate it by calling the customer service phone number or by visiting the company’s website. The activation process typically takes a few minutes to complete.

What is the customer service phone number for StandUp Wireless?

Customers can reach StandUp Wireless customer service by calling 1-800-544-4441. The customer service team is available Monday through Saturday from 8:00 AM to 9:30 PM ET and 5:00 AM to 6:30 PM PT.

What are the network coverage options for StandUp Wireless?

StandUp Wireless uses the networks of major carriers such as AT&T, T-Mobile, and Verizon. The specific network coverage options depend on the customer’s location and the phone they choose.

What is the eligibility criteria for StandUp Wireless service?

To be eligible for StandUp Wireless service, customers must meet certain income requirements or participate in certain government assistance programs such as Medicaid or SNAP. They must also provide documentation to prove their eligibility.

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