Spencer’s Customer Service

Frequently Asked Questions

Spencer’s, which is in the food and restaurant sector, achieves success just like Coca-Cola, which achieves professionalism in customer service.

How can i track my order / delivery?

You can track your Spencer’s order by clicking the link below:

• Spencer’s Order Tracking

How can i find nearest Spencer’s store to me?

You can use Spencer’s Store Locator tool to see a list of Spencer’s stores near to you.

What is return policy of Spencer’s?

If you are not satisfied with your purchase from Spencer’s, you can easily return or exchange them. If you wish, let’s examine how policy is in general:

1. If you want to return the product you purchased through the online website, you must do this within thirty days.
2. The company does not accept worn or worn products.
3. Note that if the products shipped to you have an original package, you must use the original package.
4. Returns or exchanges of products that you purchased from Spencer’s and are in the intimate products category are not accepted. In addition, body jewelry, custom products, or clearance merchandise are not exchanged or returned.
5. When you return to Spencer’s and products arrive at the brand’s head office, the return process takes 5 to 7 days.
6. If you bought a product from the store, you can return it within thirty days.
7. Cash refund is not accepted for returns.
8. If your purchase was made with Spencer’s’ gift card, your refund will not be given as cash. Your return is also defined as a gift card.
9. Your refund will be completed with the payment method you made.

If you want to learn more about refund processes, you can click here.

What are the shipping and processing services offered by Spencer’s?

You can get Standard Delivery, Express Delivery, Second Day Delivery, Overnight Delivery, Int. Economy, or Int. Priority services from this company, which is known for offering much more shipping services than its competitors. There are a few details to remember while using these services:

1. The company does not deliver on weekends. So do not count weekends as working days.
2. When you choose standard shipping, your products reach you within three working days. However, this period may be longer in remote areas of the USA.
3. If this service is supported by your local post office, your Economy, Standard, or Second Day shipping services can also be delivered on Saturdays.
4. Those benefiting from Economy and standard delivery services must order before 3 pm to sell that day as a business day.
5. Those who benefit from Express delivery services must order before 12 pm to sell that day as a business day.
6. All of the products you purchase from Spencer’s are shipped on the same day or the next day at the latest. Of course, these days must be working days.

What are the payment methods accepted by Spencer’s? 

When you choose Spencer’s store or online store, you can use many different payment methods. Different methods such as Visa, MasterCard, Discover, AMEX, and PayPal are accepted by the brand. Customers living in the United States of America can easily complete their shopping with gift cards exclusive to Spencer’s.

Choosing the Redeem Gift Card option, which will appear on the payment page, is enough to complete your purchase with the Spencer’s gift card. When you get here, you need to enter the 19-digit code of your gift card. When you enter this code correctly and click the “Apply Gift Card” button, your shopping will be completed automatically.

I bought jewelry from Spencer’s, but the product went black. Can I take advantage of the warranty?

Spencer’s offers special warranty service for exclusive jewelry products. As part of this warranty service, Spencer’s guarantees that the products will not be discolored or otherwise damaged. If such a situation occurs, your products will be returned or replaced free of charge. In this way, it is aimed to guarantee the maximum level of customer satisfaction.

If you have any problems regarding this issue, you can immediately contact customer service. One of the most important features that distinguish the Spencer brand from the others is that it does not ask you any questions in your return and exchange requests and it accepts returns immediately.

Can I Benefit from huge discounts if I have bulk purchase? 

If you want to shop in bulk, Spencer’s can be a good ether. If the product you choose has sufficient stock, you can easily complete your bulk ordering process. In this case, the brand will give you an extra discount for your bulk purchase. In transactions called Bulk purchase, a person usually purchases 20 products or more.
If you want to create a bulk order, don’t go directly to the website and buy it. Instead, you need to follow the steps below:

Email the company by using the following e-mail address: guestservices@Spencer’sonline.com. This email should contain the following information:

1. Item Number and Product Description
2. The contact number you can be reached with
3. How many pieces needed
4. When you need to receive an order
5. Where the order is being shipped to

Do Spencer’s sell adult products?

Yes, Spencer’s sells a large number of products on a fairly wide spectrum. These product categories include adult products. When purchasing these, you need to know that: Since most of the products fall into the category of intimate products, they are not exchanged or returned by Spencer’s. However, Spencer’s offers an extra guarantee for such products. In case the product is missing or damaged, of course, you can discard the unused product under warranty. When you experience problems with the battery of the products you have purchased, you can automatically return the products. Adult products are offered to users not only in the textile category but also in the electronic products category. You can browse body jewelry, intimate products, lava lamp, and other sub-categories as you wish. Click here to learn more about adult products from Guest Services.