ShopRunner Customer Service

Frequently Asked Questions

In addition, you can quickly find the all answers to the questions you are curious about, as in eBay customer service, with the ones we mentioned in our article.

How can i find nearest Shoprunner store to me?

You can use Shoprunner Store Locator tool to see a list of Shoprunner stores near to you.

How much is Shoprunner membership?

You may have had a free membership opportunity by participating in Shoprunner’s various campaigns. Except for such a situation, all memberships are paid and an annual membership system is applied. The annual cost of signing up to Shoprunner is set at $ 79. It is necessary to take extra care to follow the details of the annual subscription program because your membership is automatically renewed at the end of each year without asking you. If you do not want your membership to continue, what you need to do is request a cancellation before the renewal takes place.
One of the most important features of Shoprunner is its partners. Thanks to this company, which has a large number of partners, you will have the chance to benefit from many discounts on your other purchases. Sometimes free memberships are offered to those who have cards from some banks and use some online payment methods. These can be listed as American Express, Chase, Mastercard, PayPal, and Yahoo.

How to see my status of membership in ShopRunner?

If you want to confirm the membership status of the annual membership program after making the payment, you need to follow the steps below.

1. First, you need to log in to your ShopRunner account using your email and password.
2. Then click on my account option on the screen. This option is probably in the upper right corner of the screen.
3. A menu will open. Click ” My Info ” from this menu.
4. Later, information about your membership status will appear under the heading “Account Overview”. It’s that simple.

How can I return my order to ShopRunner?

You can easily return a product purchased through Shoprunner, but first, you need to follow a short online transaction sequence. Returns must always be made to the retail store in question. If you do a return shipment directly to Shoprunner’s head office, this shipment will not be accepted, the process will be prolonged and your cargo may be damaged during this process. Downloading the return label from the Shoprunner site can be very useful in your return transactions. You must ship this label with your product. To do this, follow the steps below:

1. First, you need to login into your Shoprunner account.
2. There will be a ” My Account ” text in the right corner of the screen. Click on this post.
3. A menu will appear. In this menu, you need to click on the “Orders” option.
4. You will then see the ‘Print Return Label’ option. Click on this.
5. You need to specify your reason for return to the system. For example, the product may be damaged or the product may not be as seen in the photo.
6. Then do your printing.
7. If you want to learn more about the subject, you can easily click here.

How can I unsubscribe from ShopRunner marketing emails?

ShopRunner allows you to shop quickly and easily. After signing up, the company can send you regular marketing e-mails. If you are uncomfortable with this situation, you can easily revoke this permission through profile settings. If you wish, you can mark Shoprunner as spam through your e-mail account. If you wish, you can follow the steps below:

1. First, you need to log in to your Shoprunner account.
2. Then you need to click on the “My Account” option on the right side of the login page.
3. An animated menu will appear. In this menu, you must click on the “My Info” option.
4. Then go to the bottom of the page. You will see the “E-mail Preferences” section here. The small box click here should be marked. Uncheck this.
5. Then click “Save Marketing Preferences” to make sure your settings are saved.

Can I be a member of ShopRunner for free? 

Yes, Shoprunner also offers a trial membership service. Within the scope of this service, you can benefit from all the brands in Shoprunner’s network at a discount. After this free membership for one month, your account will be automatically renewed and an annual membership fee will be charged from the credit card you have defined. The annual membership fee is set at $ 79. If you do not want Paid membership to continue, you have to cancel the membership while your account is still in free membership mode. 

If you want to learn more about Membership models, you can click here.

What is the return policy of Shoprunner? 

You can easily return the products you purchased through Shoprunner. Since the company partners with a large number of brands, each return policy is determined by the company itself. Of course, Shoprunner ensures that these policies are flexible and user-friendly within the framework of certain standards.

In previous questions, we told you that you should always print for your returns. If you wish, let’s take a look at other things to consider in the return process below:

1. The return shipping process should go to the company from which you purchased the product. If you send it to Shoprunner’s head office, the process will be prolonged and your cargo will return to you.
2. You must put a return form in the return shipping package. You can print this on your Shop runner account.
3. If the “Print” option does not appear despite following the relevant steps, the company may be providing its own return form on its website. In that case, visit there.
4. Your returns are always free with Shoprunner, even if you receive the return form on the company’s website. So you can act with the confidence of it.

Does ShopRunner deliver on weekends and holidays?

Efforts are made to deliver your orders placed on Shoprunner in the fastest way possible. However, if you made your order on Friday, the shipment will not take place during the weekend. Moreover, on federal holidays, the company does not work because it declares a public holiday. In general, you can get detailed information about the subject by browsing the working schedules of the shipping companies that Shoprunner works with. Shoprunner works with UPS and FedEx for shipping. The work schedule of these companies is generally also valid for Shoprunner. You can click here to get more information.

Can I have promo codes from Shoprunner?