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Shell Customer Service

Shell is a multinational oil and gas company that operates in over 70 countries worldwide. The company is known for its high-quality products and services, and its commitment to providing excellent customer service. Shell’s customer service team is available to assist customers with any questions or concerns they may have, and can be reached by phone at 1-800-331-3703.

When it comes to customer service, Shell is dedicated to providing the best possible experience for its customers. The company’s customer service team is knowledgeable and friendly, and is always available to answer questions or provide assistance. Whether customers have questions about their Shell credit card, or need help finding a Shell gas station in their area, the customer service team is there to help.

Connecting with Shell Customer Service

For customers who require assistance or have questions, Shell provides several options to connect with their customer service team. The quickest and most direct way to contact them is by phone. Customers can call the Shell customer service number at 1-888-GO-SHELL (1-888-467-4355) for assistance with their inquiries.

In addition to phone support, Shell also offers live chat support through their website. Customers can initiate a chat session by clicking the red “Help” button at the bottom right corner of the screen. A member of the customer service team will be available to assist them with their questions or concerns.

Customers can also connect with Shell on social media platforms such as Twitter, Facebook, LinkedIn, Instagram, Google+, Flickr, VK, and YouTube. These platforms offer a way for customers to stay up to date with Shell’s latest news and promotions, as well as provide a way for customers to reach out to the customer service team.

Overall, Shell’s customer service team is knowledgeable and confident in their ability to assist customers with their inquiries. Whether customers prefer to connect by phone, live chat, or social media, Shell provides multiple options to ensure that their customers receive the support they need.

Customer Service Hours

If you need assistance with anything related to Shell, their customer service team is available to help you. You can contact them at the following phone number: 1-888-467-4355.

Weekday Service Hours

Shell’s customer service team is available from Monday to Friday, from 8:00 am to 9:00 pm EST. During these hours, you can reach out to them for any questions or concerns you may have regarding their products and services.

Holiday Service Hours

On public holidays, Shell’s customer service team is available to assist you. However, their hours of operation may be different from their regular weekday service hours. The following table shows the holiday service hours for Shell’s customer service team in Central Time (CT) zone:

HolidayDateService Hours
New Year’s DayJanuary 19:00 am – 6:00 pm
Memorial DayLast Monday in May9:00 am – 6:00 pm
Independence DayJuly 49:00 am – 6:00 pm
Labor DayFirst Monday in September9:00 am – 6:00 pm
Thanksgiving DayFourth Thursday in NovemberClosed
Christmas DayDecember 25Closed

Please note that these service hours are subject to change without notice. If you have any questions about Shell’s customer service hours, you can contact them at the phone number provided above.

Contact Us Options for Shell Customer Service

If you have any questions or concerns regarding Shell products or services, there are several ways to contact their customer service team. Shell provides phone, live chat, and social media options for customers to get in touch with them.

Phone Contact

One of the easiest and most direct ways to contact Shell customer service is by phone. Customers can call the Shell customer service number at 1-888-467-4355. The customer service team is available Monday to Friday from 7 am to 8 pm Central Time.

Live Chat Contact

Shell also offers a live chat option for customers who prefer to communicate online. To start a live chat, customers can click on the red “Help” button located at the bottom right corner of the screen. This will launch the chat window, where a customer service representative will be available to assist with any inquiries.

Social Media Contact

For customers who prefer to use social media, Shell has a strong presence on various platforms. Customers can reach out to Shell via Twitter, Facebook, LinkedIn, Instagram, Google+, Flickr, VK, and YouTube. Shell’s social media team is dedicated to providing prompt and helpful responses to customer inquiries.

It’s important to note that while social media can be a convenient way to contact customer service, it may not be the most efficient option for urgent or complex issues. In these cases, it’s best to utilize the phone or live chat options for more immediate assistance.

Overall, Shell provides a variety of contact options for their customers to get in touch with their customer service team. Whether it’s via phone, live chat, or social media, customers can rest assured that Shell is committed to providing excellent customer service.

Shell Customer Service in Canada

If you have any queries or concerns regarding Shell Canada’s products or services, you can contact their customer service department for assistance. The customer service team at Shell Canada is dedicated to providing prompt and efficient solutions to all customer inquiries. You can reach out to them by calling their toll-free number at 1-800-661-1600.

The customer service team at Shell Canada is knowledgeable about their products and services and can assist you with any questions you may have. They can provide information about Shell’s fuel products, car wash services, and loyalty programs such as the AIR MILESĀ® Reward Program. In addition, they can also help you with any issues you may have encountered at a Shell service station.

Shell Canada’s customer service department is available 24/7 to provide assistance to customers. If you have any concerns or feedback, you can also contact them through their online contact form. They aim to respond to all inquiries as soon as possible.

Overall, Shell Canada’s customer service team is committed to providing excellent service to its customers. Whether you have a question about their products or services or need assistance with an issue, their team is available to help.

Online Account Management with Shell

For customers who prefer to manage their Shell accounts online, Shell offers a user-friendly and secure online account management system. With this system, customers can easily access and manage their accounts, view their transaction history, and make payments online.

To get started, customers can register for an online account by visiting the Shell website and clicking on the “Register” button on the login page. Once registered, customers can log in to their account using their email address and password.

The online account management system provides customers with a range of features, including the ability to:

  • View account balances and transaction history
  • Make payments online
  • Set up automatic payments
  • Update account information, such as billing address and payment preferences
  • Enroll in paperless billing
  • Set up account alerts to stay informed about account activity

If customers encounter any issues or have questions about their online account, they can contact Shell’s customer service team at the provided number. The customer service team is available to assist with any questions or concerns related to online account management or any other Shell products or services.

Overall, Shell’s online account management system offers a convenient and efficient way for customers to manage their accounts and stay on top of their fuel and service expenses.

Shell Global Helpline and Help Desk

Shell Global Helpline and Help Desk are available 24/7 to provide assistance to customers. The helpline is operated by an independent third party specialist Helpline provider who receives and handles calls and reports on behalf of Shell. Customers can contact the helpline by calling the customer service number, which is available on the Shell website.

The helpline offers two ways to submit a report: customers can either visit the Global Helpline website and fill in a form to submit their query or concern, or they can call the helpline directly. The helpline is available in multiple languages, making it easier for customers to communicate their issues.

Shell Help Desk is another resource available to customers. The Help Desk provides assistance with technical issues and can help customers troubleshoot problems with their Shell products. Customers can contact the Help Desk by phone or email, and support is available in multiple languages.

In addition to providing assistance, Shell also encourages customers to provide feedback on their experiences with Shell products and services. Customers can provide feedback through the Shell website or by contacting the Global Helpline. Shell values customer feedback and uses it to improve their products and services.

Overall, Shell Global Helpline and Help Desk provide customers with reliable and accessible assistance whenever they need it. Whether customers have questions about Shell products or need help troubleshooting issues, the Helpline and Help Desk are available to provide support.

Website Accessibility and Site Information

Shell is committed to providing an inclusive and accessible website experience for all users. The company recognizes the importance of website accessibility and strives to provide an experience that is both welcoming and accessible to everyone.

Users who require assistance with website accessibility can utilize several tools and features available on the Shell website. Windows users can use Windows Narrator, which converts on-screen text into speech. This feature is available in Windows 10 Narrator, Windows 8.1 Narrator, and Windows 7 Narrator. In Apple’s OSX operating system, users can find the VoiceOver feature. Additionally, third-party screen readers are available, such as JAWS (Job Access With Speech) and the like.

Shell’s website proactively applies an approach that considers different needs and accessibility-enabling technology, in line with the best practices and standards defined by the web content accessibility guidelines (WCAG). The company also provides an Accessibility Statement that outlines its commitment to accessibility and the steps it takes to ensure that its website is accessible to all users.

Site information is also readily available on the Shell website. Users can find contact information for customer service, including a phone number, under the Contact Us section of the website. The website also offers a Live Chat feature, which allows users to chat with a member of the Shell team and get help with any questions or concerns they may have.

In conclusion, Shell is committed to providing an inclusive and accessible website experience for all users. The company recognizes the importance of website accessibility and provides several tools and features to assist users who require additional support. Site information is also readily available, including contact information for customer service.

Frequently Asked Questions

If you have any questions or concerns regarding Shell’s products and services, you may find the answers you need in this section.

What is the phone number for Shell app support?

If you need assistance with the Shell app, you can contact their support team at 1-888-GO-SHELL (1-888-467-4355).

How do I pay my Shell gas card?

You can make a payment on your Shell gas card by logging into your account on the Shell website or mobile app. You can also call the Shell credit card customer service at 1-877-MY-SHELL (1-877-697-4355) to make a payment over the phone.

How do I check the status of my Shell gas card application?

To check the status of your Shell gas card application, you can call the Shell credit card customer service at 1-877-MY-SHELL (1-877-697-4355).

What is the phone number for Shell billing?

If you have any questions about your Shell billing statement or need assistance with billing, you can contact the Shell billing department at 1-800-331-3703.

How do I contact Shell Fleet Customer Service?

To contact Shell Fleet Customer Service, you can call 1-888-GO-SHELL (1-888-467-4355) and select option 2.

What is the email address for Shell complaints?

If you have any complaints or feedback about Shell’s products or services, you can email them at customer.service@shell.com.

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