Sephora Customer Service

Sephora Logo

Sephora is a well-known beauty retailer that offers a wide range of makeup, skincare, and fragrance products. With its vast selection of high-quality products, it’s no surprise that Sephora has become a go-to destination for beauty enthusiasts. However, what sets the retailer apart from its competitors is its exceptional customer service.

Sephora’s customer service team is available to assist customers with any questions or concerns they may have. Whether it’s help with finding the right product, assistance with an order, or advice on skincare concerns, Sephora’s team of knowledgeable and friendly representatives are always ready to help. Customers can reach out to Sephora’s customer service team via phone, email, or live chat, making it easy to get the help they need.

In addition to its traditional customer service channels, Sephora also offers a community forum where customers can connect with each other and with Sephora’s Beauty Advisors. This forum is a great resource for customers looking for advice on products, beauty tips, and more. With its commitment to exceptional customer service, it’s clear why Sephora has become a beloved brand among beauty enthusiasts.

Contacting Sephora Customer Service

Sephora has a dedicated customer service team that is available to assist customers with any inquiries or concerns they may have. Customers can contact Sephora customer service through various channels, including phone, email, and social media.


Customers can reach Sephora customer service by calling 1-877-SEPHORA (1-877-737-4672). The customer service representatives are available to assist customers from Monday to Friday, 6 AM to 9 PM PST, and Saturday and Sunday, 8 AM to 5 PM PST.


Customers can also reach Sephora customer service by email. They can send an email to the Sephora customer service team by filling out the contact form on the Sephora website. The customer service team typically responds to emails within 24 hours.

Social Media

Customers can also reach Sephora customer service through social media. They can send a direct message to Sephora’s Facebook or Twitter account and receive a response from the customer service team.

Other Contact Info

In addition to the above channels, customers can also find Sephora’s contact information on their website and LinkedIn page. They can also visit Sephora’s physical stores and speak to a customer service representative in person.

Overall, Sephora’s customer service team is knowledgeable and confident in assisting customers with their inquiries and concerns. Customers can expect a clear and neutral response from the customer service team, regardless of the channel they use to contact Sephora.

Accessing Sephora’s Online Services

Sephora’s online services offer customers a convenient and personalized shopping experience. Whether you’re browsing the website or using the app, you can access a variety of features to help you find the perfect products for your beauty needs.

Website and App

Sephora’s website and app provide customers with access to a wide range of products, as well as exclusive offers and promotions. You can browse by category, brand, or product type, and filter your search results by price, rating, and more.

Once you’ve found the products you want, you can add them to your cart and check out securely with just a few clicks. You can also save your favorite products to your Loves list, which makes it easy to buy them again in the future.

Account and Account Settings

Creating an account on Sephora’s website or app allows you to save your personal information, including your shipping and billing addresses, and track your orders. You can also access your purchase history, which makes it easy to buy products again or leave reviews.

In your account settings, you can update your personal information, change your password, and manage your communication preferences. You can also sign up for Sephora’s Beauty Insider program, which offers exclusive perks and rewards.

Online Orders and Buy It Again

When you place an order online, you can track it in real-time and receive updates on its status. You can also choose from a variety of shipping options, including standard, expedited, and same-day delivery.

If you love a product and want to buy it again, you can easily do so by accessing your purchase history or your Loves list. Sephora also offers a Buy It Again feature, which allows you to quickly reorder products you’ve purchased before.

Beauty Advisor Recommendations and Personalized Experience

Sephora’s Beauty Advisors are available to provide personalized recommendations and advice on products and beauty routines. You can chat with them online or in-store, and they can help you find the perfect products for your skin type, concerns, and preferences.

Sephora also offers a personalized experience through its online services. Based on your purchase history and Loves list, Sephora can recommend products that are tailored to your needs and preferences. You can also access exclusive content, such as tutorials and beauty tips, that are customized to your interests.

Navigating Sephora’s Beauty Insider Program

Sephora’s Beauty Insider program is a free rewards program that offers several benefits to its members. The program has three tiers: Beauty Insider (free), VIB (must spend $350 per year), and Rouge (must spend $1000 per year).

Members earn one point for every dollar spent, both in-store and online. Points can be redeemed for discounts at checkout, with 500 points getting you $10 off.

In addition to earning points, Beauty Insider members also receive a birthday gift, access to free beauty classes, and early access to select products. VIB and Rouge members receive additional perks such as free shipping, exclusive events, and more.

To enroll in the program, simply create an account on Sephora’s website and provide your email address. You can also enroll in-store by providing your email address to a sales associate.

One of the most exciting aspects of the Beauty Insider program is the Rewards Bazaar. This is where members can redeem their points for exclusive products, experiences, and services. The selection of rewards is constantly changing, so be sure to check back often.

Another way to earn points is by leaving ratings and reviews on Sephora’s website. Members can earn 5 points for each review they leave, up to a maximum of 50 points per month.

Overall, Sephora’s Beauty Insider program is a great way for beauty enthusiasts to earn rewards and access exclusive perks. Whether you’re a casual shopper or a beauty addict, there’s something for everyone in this program.

Dealing with Order Issues

Sephora prides itself on providing excellent customer service, and that includes dealing with any issues that may arise with orders. If a customer encounters an issue with their order, they can contact Sephora’s customer service for assistance.

One common issue that customers may face is a missed delivery. If a customer misses a delivery, they should check the tracking information provided by Sephora and contact the carrier if necessary. If the carrier is unable to locate the package, the customer can contact Sephora’s customer service for assistance.

Another issue that customers may encounter is an invalid form of payment. If a customer’s payment is declined, they should check that the billing information entered is correct and that the payment method has sufficient funds. If the issue persists, the customer can contact their bank or credit card company for assistance. Sephora’s customer service can also assist with payment issues.

Customers may also encounter billing issues, such as incorrect charges. If a customer notices an incorrect charge on their account, they should contact Sephora’s customer service immediately. Sephora will investigate the issue and work to resolve it as quickly as possible.

Finally, customers may encounter issues with orders placed later. If a customer needs to make changes to an order after it has been placed, they should contact Sephora’s customer service as soon as possible. Sephora will do their best to accommodate any changes, but it may not always be possible.

In summary, Sephora’s customer service is available to assist with any order issues that customers may encounter. Whether it’s a missed delivery, payment issue, billing issue, or order change, Sephora’s customer service team is knowledgeable and ready to help.

Understanding In-Store Services

Sephora offers a variety of in-store services to enhance the shopping experience for its customers. These services include makeup classes, skincare consultations, fragrance consultations, and beauty services such as facials and makeup application.

Customers can visit any Sephora store to take advantage of these services. However, it is recommended to check the availability of these services in your local store before visiting. This can be done by visiting the Sephora website and checking the “happening at Sephora” section.

In addition to regular in-store services, Sephora also hosts special events and classes throughout the year. These events can range from product launches to masterclasses with industry experts. Customers can sign up for these events through the Sephora website or by visiting their local store.

To ensure a seamless experience, Sephora offers the option to make reservations for certain services. This includes beauty services such as facials and makeup application. Reservations can be made through the Sephora website or by contacting your local store directly.

Overall, Sephora’s in-store services aim to provide customers with personalized and expert beauty advice. With a wide range of services and events available, customers can enhance their beauty knowledge and experience at Sephora.

Using Sephora’s Beauty Tools

Sephora offers a variety of beauty tools to help customers find their perfect makeup match. One of these tools is the Color IQ system, which scans the skin to create a custom color profile. This profile is then used to recommend foundation shades, concealer shades, and even lipstick shades that will complement the customer’s skin tone.

Another helpful tool is the beauty traits feature, which allows customers to input their skin type, skin concerns, and personal preferences to receive personalized product recommendations. This feature takes into account factors such as oily or dry skin, fine lines and wrinkles, and desired coverage level to suggest products that will work best for the customer’s unique needs.

To use these tools, customers can visit a Sephora store and request a consultation with a beauty advisor. The advisor will use the tools to create a custom profile for the customer and recommend products based on their individual needs and preferences.

In addition to in-store consultations, Sephora also offers virtual consultations through their website and mobile app. Customers can upload a photo and receive personalized recommendations based on their skin tone and beauty traits.

Overall, Sephora’s beauty tools are a helpful resource for customers looking to find their perfect makeup match. By using these tools, customers can feel confident in their product choices and achieve a flawless, personalized look.

Gift Cards and Sephora Scams

Sephora offers gift cards that can be used to purchase beauty products both in-store and online. However, it is important to be aware of potential scams related to these gift cards.

One common scam is the “Granny Scam,” where scammers call victims claiming that a loved one is in trouble and instructing them to purchase gift cards and give the gift card numbers directly to the scammer over the phone. To prevent falling victim to this scam, it is important to treat gift cards like cash and never give out the gift card number to anyone over the phone.

Another scam related to Sephora gift cards is when physical gift cards are purchased but have a balance of $0 when used. If this happens, it is important to contact Sephora customer service immediately to report the issue and receive assistance. Sephora customer service is known for being helpful and resolving these types of issues quickly.

It is also important to be aware of fake Sephora gift cards being sold online. These gift cards may have a lower price than their actual value, but they are often fraudulent and will not work when used to purchase products at Sephora. To avoid falling victim to this scam, it is recommended to only purchase Sephora gift cards directly from the Sephora website or in-store.

Overall, while Sephora gift cards can be a great gift for beauty enthusiasts, it is important to be aware of potential scams and take precautions to protect oneself from falling victim to them.

Sephora in Brazil

Sephora is a well-known beauty and cosmetics retailer that operates in several countries, including Brazil. The company entered the Brazilian market in 2010, and since then, it has established itself as a prominent player in the beauty industry.

Sephora operates both online and physical stores in Brazil, providing customers with a wide range of beauty products from top brands. The company’s website is user-friendly, and customers can easily browse and purchase products online. Sephora also offers free shipping for orders over a certain amount and has a loyalty program called Beauty Club, which rewards customers with exclusive benefits and discounts.

In addition to its online presence, Sephora has physical stores in several cities across Brazil, including São Paulo, Rio de Janeiro, and Brasília. The stores are modern and stylish, and they offer customers a unique shopping experience. Sephora’s knowledgeable staff is always on hand to provide expert advice and recommendations on beauty products.

Sephora in Brazil also offers a range of beauty services, including makeup application, skincare consultations, and fragrance consultations. Customers can book appointments online or in-store and enjoy personalized beauty treatments from Sephora’s professional beauty advisors.

Overall, Sephora’s presence in Brazil has been a success, and the company continues to grow and expand its operations in the country. With its wide range of products, excellent customer service, and innovative beauty services, Sephora is a top choice for Brazilian consumers looking for high-quality beauty products.

Frequently Asked Questions

What is the phone number for Sephora customer service?

Customers can reach Sephora customer service by calling 1-877-737-4672. The customer service team is available from Monday to Friday, 5 AM to 9 PM PST, and Saturday to Sunday, 6 AM to 9 PM PST.

How can I contact Sephora corporate office?

To contact Sephora’s corporate office, customers can send a letter to the following address: Sephora USA, Inc., First Market Tower, 525 Market Street, 32nd Floor, San Francisco, CA 94105. Alternatively, customers can call the corporate office at 415-284-3300.

What is the Sephora Credit Card customer service number?

To contact Sephora Credit Card customer service, customers can call 1-844-245-2553. The customer service team is available from Monday to Friday, 5 AM to 9 PM PST, and Saturday to Sunday, 6 AM to 9 PM PST.

How do I talk to a Sephora customer service representative?

Customers can talk to a Sephora customer service representative by calling 1-877-737-4672. The customer service team is available from Monday to Friday, 5 AM to 9 PM PST, and Saturday to Sunday, 6 AM to 9 PM PST. Customers can also reach out to Sephora through email or live chat.

Does Sephora have a live chat?

Yes, Sephora has a live chat feature on their website. Customers can access the live chat by clicking on the “Chat” button on the bottom right-hand side of the screen.

Why is Sephora live chat unavailable?

Sephora live chat may be unavailable if the customer service team is experiencing high volumes of inquiries. In this case, customers can try calling Sephora customer service or sending an email.

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