Saks Fifth Customer Service

Saks Fifth logo

The Saks Fifth Avenue institution was founded in 1986. This institution continues to progress as an American luxury department store chain. In the 1900s, it came to the fore in New York under the name Saks&Company. In the following years, the company started to expand itself by opening up to the world. It has opened seasonal branches in many places such as Palm Beach, Florida, Southampton, and New York. Thus, it started to increase its recognition gradually. Saks Fifth Avenue corporation sells general wear products such as suits, coats, and dresses. If you are willing to see other company that sells shoes only, you can have a look at Payless Shoesource. The institution attaches great importance to the service it provides to its customers. That’s why customer service tries to give you the best service. For your problems and questions, you can reach customer service on 1-(877) 551-7257. If you wish, you can also try alternative communication ways in our article.

Saks Fifth Call Center

Phone Number

Saks Fifth Phone Number:


Fax Number

Saks Fifth Fax Number:


Working Hours

7am-11pm EST

Direct Contact 

After calling the phone number, you can proceed according to the operator’s directions.

Saks Fifth Contact

Customer Service Number

Saks Fifth Customer Service Number:

1-(877) 551-7257

Customer Service Mail Adress

Help Page


Headquarters Address

611 5th Ave, New York, NY 10022, USA

Corporate Office Phone Number

Saks Fifth Corporate Office Phone Number:


Social Media Accounts





Saks Fifth Frequently Asked Questions

Saks Fifth institution stands out with its years of experience. It tries to offer the best clothing products, especially in fashion, just like Burberry. Over time, it has manifested itself in many international locations. With the branches it has opened, it strives to serve customers from every city. If you are thinking of shopping from Saks Fifth in many categories such as clothing, shoes, accessories, or if you have done so, you may have questions. We have answered your questions in the frequently asked questions section. By examining these questions and answers, you can find what you are wondering.

How Do You Know Which Carrier Will Send Your Product From Saks Fifth?

The orders you place on Saks Fifth’s website will be sent to you as follows:

  • FedEx
  • FedEx Smartpost
  • United States Postal Service (USPS)

If your delivery order is standard, it will be sent based on your zip code. It is FedEx, Smartpost, or Federal Express Ground. If your order will be delivered overnight or Saturday, it will be sent via FedEx to postal boxes located in Alaska, Hawaii, USA. You will be able to send it via USPS. It will be sent to you by e-mail when your order is shipped for delivery. In this way, you will see the information you need in your e-mail. If you want to track your order, follow the articles in your e-mail. To do this, click on the “Follow” option in your e-mail.

Are Many Product Orders Sent Together From Saks Fifth At The Same Time?

The orders you place on Saks Fifth’s website will be sent from the distribution center or any Saks Fifth store or vendor. Therefore, products may arrive at different times instead of at the same time. The time for the stores to send orders varies between 7-10 days. If you have placed an order for more than one product, you will not be asked for an extra delivery fee. You will only need to pay one delivery fee.

Why Don’t You Get a Shipping Confirmation for Your Order Within 24-48 Hours?

Saks Fifth institutions go through the review process of all orders to protect their customers and companies. If the company’s working conditions are intense, the review process may exceed 48 hours. Therefore, orders sent from stores or vendors may give a confirmation code later than distribution centers. Also, Saks Fifth stores have 4 working days to find the products. If your product is not found within this time, your orders will be canceled. In case of cancellation, an e-mail will be sent to you. In addition, after the product you ordered is found, it will be delivered to you between 7-10 days, which is the standard delivery time. If you have a problem with the time given to you, you can contact customer service and convey your problems. Thus, a solution to your order will be provided to you as soon as possible.

If The e-mail Of The Product You Purchased From Saks Fifth Is Not Received, How Can You Follow The Product?

If you have not received an e-mail for your order, it is still possible to track your order. Here’s what you need to do:

  • You must know your order number or billing zip code.
  • You can go to Saks Fifth’s website and track your order from the Order Status section.
  • You can also get information about your order by selecting the Tracking section or by calling customer service. It is possible to use alternative communication ways in our article.

What If You Don’t Know Your Order Number?

If you want to track your order and you don’t know your order number, you can get your number again. To do this, you must go to Saks Fifth’s online site. Then you have to log in to your shopping account. If you do not have an online shopping account, you should call customer service. For more information, they will share the details with you.


What Should You Do If Your Order Has Been Canceled and You Still See Charges?

Your order may be canceled by Saks Fifth stores. In such cases, the fee you encounter is not a true authorization. If you paid with your debit card, it can take between 3 and 5 days for the payment to be removed. In addition, if you have placed your order with a credit card, this period may take up to 72 hours. If you still have a pending charge and are concerned about it, you should contact customer service. You can contact the support team at 1-877-551-SAKS (7257).

Is It Possible To Change The Address Of An Order You Place From Saks Fifth?

It is possible to change the address after placing your order. If you want to change the address, you must cancel your order. Then you can place your order again and specify a different address. In this way, your product will be sent to the address you want.

Is It Possible to Change the Size, Color, or Quantity of an Order You Placed?

It is not possible to make changes after placing your order. After your order is placed, it will start to be prepared according to your wishes, so you cannot make a change in that order. If you want the change, you must cancel the order you placed. Then you can make different changes to your order and place an order again.

What Should You Do If You See In The System That Your Order Has Been Delivered?

If your order appears to have been delivered and you still have not received your order, you should contact Saks Fifth institutions. If your package cannot be found, the institution will initiate an investigation for you. To do this:

  • First of all, you should contact Saks Fifth customer service. You can present the situation to them with evidence and request a later investigation.
  • When talking to customer service, remember that you must pass on your order number and tracking number to the person speaking to you.

What Happens If The Product You Order From Saks Fifth Is Wrong or Damaged?

If you encounter a problem when your order from Saks Fifth reaches you, the institution pays great attention to such situations. Therefore, you should contact customer service to solve the problem. You should not return products to a store for a refund. Because credit may be denied for your return. Therefore, you should contact customer service and get detailed information to solve the problems.

How To Return An Order From Saks Fifth?

If you are wondering how your order will be returned, you can first go to the Saks Fifth Avenue store. You can bring the product to the Saks Fifth Avenue store and return it. Or you can initiate your return process by entering your order number from the account order history on Saks Fifth’s online site or the returns website. If you have received your order from another store, you cannot return the product to Saks Fifth.

Is It Possible To Use Multiple Promo Codes When Placing A Single Order?

Saks Fifth offers its customers many promotional codes for their purchases. Usually, many promotions like gifts, free shipping, free returns, percent discounts will be offered to you. If a code such as a percentage discount is not offered on your order, you can use a total of 5 promotional codes at checkout. In the detailed information of the promotional codes, it will be stated which brands and product categories you will use.

Is It Possible to Redeem Saks Fifth Points Online?

It is possible to use your points as a gift card in Saks Fifth. To do so, you must first have the eligibility of your scores. You should visit Saks Fifth’s site to review them.


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