Ross Customer Service

Frequently Asked Questions

How can i find nearest Ross store to me?

You can use Ross Store Locator tool to see a list of Ross stores near to you.

What is Ross Gift Cards?

If you want to get the perfect gift for your loved ones, you can review the Ross Gift Cards options. Ross Stores offers gift cards with balances ranging from $ 10 to $ 150. You can have a customized gift by choosing among the Existing gift card design options. Also, unlike all other stores, Ross Stores allow you to redeem gift cards with a balance of less than $ 10 with cash. It is possible to make your gift card shopping online.

Click here to choose one of the different gift card designs. After you choose a design, you can then click on the “Next Step” option. When you do this, you will see information boxes about the amount, quantity, personalized information, and shipping information sections. After filling them, make the payment and the shipping process begins. For having more detailed information about Ross Stores Gift Cards, click here. 

What is the return policy of Ross Stores?

1. As Ross Stores’ were closed, the return policy also changed for a short time. The store’s standard return policy includes accepting returns within 30 business days of purchase. If you are reading this content while the stores are closed, we can say that the return policy has been changed to thirty days after the stores are opened.
2. Returns are not accepted for items that have been opened or used.
3. Refunds are processed using the method used for payment. For example, if you have paid by credit card, a refund will be made to the credit card. If you paid in cash, your refund will be given as cash.
4. If the purchase has been completed for more than 30 days, the store offers store credit instead of making a refund.
5. Fine Jewelry, Swimwear, and Lingerie Return Policy may differ from the return conditions of other items. You can click here to get detailed information about these.

Can I order items online from Ross Dress For Less?

No, the store currently does not provide online shopping services.

Do Gift Cards and Store Credits expire?

Gift Cards and Store Credits that are issued as a result of returns do not have an expiry date. In addition, as mentioned before, gift card balances below $ 10 can be redeemed as cash.

What is the 55+ Tuesday Discount?

Ross Stores runs special campaigns for customers aged 55 and older. These customers can benefit from a 10 percent discount for purchases made on Tuesday. If you want to take advantage of this campaign, you will need to show an ID to verify your age. This campaign is not valid on days other than Tuesday.

What is ”Share Your Ross Finds”?

Users who shop from the Ross Store can share their purchases on Instagram. All you have to do is snap a photo. Note that the product you bought from Ross should be on the photo. Then upload it to Instagram. Don’t forget to tag your Instagram post @ rossdressforless and yesforless with the hashtag. You can see the example photos shared on Instagram by clicking here. 

Why are Ross prices so cheap?

The majority of the products sold by Ross Dress For Less stores consist of irregular stocks of lower-end department stores. Products evaluated as overstocks are purchased by Ross Stores at affordable prices. In this way, it is possible to offer products at an off-price.

Can I work on Ross Dress For Less? 

Yes, you can find a job that is right for you at Ross Stores, which has over 1800 retail locations. The store basically recruits in two basic categories:

1. Retail Careers: You can be hired as a stock associate, are supervisor, retail associate, store protection specialist. Click here to learn more about having a career in the retail field.
2. Management Careers: You can be hired as an assistant store manager, field leadership, or store manager. Click here to learn more about having a career in the management field.