Raza Customer Service

Frequently Asked Questions

Can I have Raza for free?

If you want to take advantage of certain options of Raza’s services within the free trial package, you can click here. When you click on the link, you will have the chance to get information about the free trial package designed for the country you live in. First, choose the country you live in. The scope of the free trial package may be different for different countries. For example, there is a free trial package worth 100 mins in India, 30 mins in Pakistan, 100 mins in Bangladesh, 100 mins in Afghanistan and finally 100 mins in Australia. Within the free trial package, you can benefit from the following advantages:

1. Global calling service
2. Exeptional Cal Quality
3. Raza rewards
4. 100 percent money back guarantee
5. Mobile app
6. Online account management

What is money back guarantee in Raza?

The service you receive from Raza is mainly focused on satisfaction. Ensuring your satisfaction means that your money will be refunded if you are not satisfied with the service you receive. The part of the money in your account that you do not use will be automatically refunded using the payment method you use. You can request a refund related to the money in your balance at any time. However, if you want to get your money back, you must create a claim within six months of uploading your balance. Refunds were not made for balances loaded before six months.

Can I recharge my Raza Calling Plan?

You can easily make changes to the Raza plan you have created by making transactions on the website. If you want to have a higher Raza plan, you can add extra balance to your account and upgrade your package immediately with a few short steps. In addition, you can also take advantage of the Auto-Refill option offered to users on the website. When you use the Auto-Refill option, when your account falls below $ 2, a new balance is automatically loaded. In this way, you will have the chance to benefit from this service without interruption. If you want to get more information about the subject, you can contact live agents on the site. If you do not want automatic recharge, you should not activate this feature.

How should we make my first call in Raza?

To make your first call in Raza, you must first choose your plan. Once you’ve made this choice, it may be helpful to follow these steps:

1. Remember that you must first use the phone for which you have defined the plan.
2. You will then start a search using your local access number.
3. First of all, you need to click on 0011 on your phone.
4. Then you need to enter the country code after the number. Finally, add the destination number to the continuation of the number.
5. You will automatically reach the number at the destination via Raza. You can start talking right away.

What is Buy 1 Get 1 Free Campaign in Raza?

If you want to take advantage of the extra discounted prices for your shopping through Raza, you can take advantage of the Buy 1 Get 1 Free option. This campaign, one of the new generation customer offers, is valid in Argentina, Australia, Austria, Bangladesh and Brazil. You can contact the live agent to get more detailed information about the subject and to complete your purchase immediately. If you want to learn more about this plan, you can click here. You can also get information about the additional Reward points you can get through such packages.

Is it possible to shop safely through Raza?

If you want to make transactions on Raza’s website, you can complete it safely. Raza does not save any of your data without your permission. Therefore, you can read the privacy policy you accepted in detail. The information of your credit cards is protected by SSL technology in your transactions on Raza.com. You can shop with all credit cards that have different infrastructures. For example, all credit cards with different infrastructures such as McAfee, Thawte and Visa / MasterCard can be easily processed from Raza.

What are the advantages of trading from Raza?

You can benefit from the following advantages while trading on Raza:

1. Numbers: You can call any number you want by making a quick transaction through the Raza access number.
2. Call Details: You can access information about the details of the calls you make over Raza through the system. Your call records are stored for up to 60 days in a special cloud technology. In this way, it is possible to follow back transactions.
3. 100 percent money back guarantee: All of the services offered by Raza are with money back guarantee. If you have made a certain amount of balance in your account, you can request a refund within 60 days. If you are not sure whether the service you will purchase will satisfy you or not, you can take advantage of the free trial package.
4. Auto refill: If you want to benefit from the services you need to take advantage of without interruption, you can take advantage of the auto refill option. When your balance falls below $ 2, your balance is automatically renewed and you do not need to follow up.
5. Call Forwarding: If someone is calling you but you haven’t met this call, don’t be afraid, thanks to special call forwarding technology, you can receive your calls whenever you want.
6. Raza Rewards: If you want to search in an advantageous way, you can register in the Raza Rewards system. In this way, you can benefit from free minutes at a certain rate.

If you want to get more detailed information about Raza service, you can click here.

What can I do with Raza mobile app? 

You can make transactions easily and quickly via the Raza mobile app. First you need to choose your plan, then create an account. You can start making your calls immediately after making your payment. Raza mobile app is available for both Android and IoS operating systems.

1. Free voice and video calling support is provided through this system. If both numbers have a Raza account, the entire call is made free of charge.
2. You can use the text messaging service. You will be able to share not only texts but also images in these messages.
3. You will be able to complete important meetings by making group voice calls over the application. In this way, you will get closer to your family or friend groups for free.

If you want to get more information about Raza mobile app, you can click here.