PSEG Long Island Customer Service: Contact Information and Support Options

PSEG Long Island is a utility company that provides electricity to customers in Long Island and the Rockaway Peninsula. PSEG Long Island’s products and services include electricity delivery, energy efficiency programs, and renewable energy options. PSEG Long Island is committed to providing excellent customer service, with representatives available to assist customers with their energy needs. To reach PSEG Long Island’s customer service department, customers can call 1-800-436-7734. 

Contact Information of PSEG Long Island

If you need to contact PSEG Long Island for assistance, you have several options available to you. The company offers customer service by phone, email, and online chat. You can also report an outage or downed wire online or by texting OUT to PSEGLI (773454).

PSEG Long Island’s customer service hours are Monday through Friday from 8:00 a.m. to 8:00 p.m. If you are a residential customer, you can call PSEG Long Island toll-free at 1-800-490-0025 or at 631-755-6000. If you are a business customer, you can call 1-800-966-4818.

If you are experiencing a downed wire or other electric emergency, call PSEG Long Island’s 24-hour emergency line at 1-800-490-0075. Assume any downed wire is a live electric wire and never touch it or anything that has come in contact with it. Keep others away and call PSEG Long Island immediately.

If you need to report a gas leak or other gas emergency, call PSE&G at 1-800-880-7734. For non-emergency customer care, call 1-855-846-2895 Monday through Friday from 8:00 a.m. to 8:00 p.m. You can also email [email protected]

Overall, PSEG Long Island provides several options for customers to contact them for assistance, including phone, email, and online chat. In case of an emergency, it is important to call their 24-hour emergency line immediately.

Customer Assistance Programs

PSEG Long Island offers a variety of Customer Assistance Programs to help eligible customers manage their energy bills and reduce their energy usage. These programs are designed to provide financial assistance, energy-saving tips, and other resources to customers in need.

One of the most popular programs is the Household Assistance Program, which provides a credit on electric bills for customers who receive benefits from a federally funded program such as HEAP, Medicaid, SNAP, TA, SSI or SNA. Customers may be eligible to receive $20 or more as a credit on their energy bills each month.

Another program is the Energy Affordability Program, which provides eligible customers with a monthly bill credit of up to $150. This program is designed to help customers who are struggling to pay their energy bills due to financial hardship.

PSEG Long Island also offers the Energy Assistance Program, which provides eligible customers with a one-time grant of up to $200 to help pay their energy bills. Customers who are facing a financial emergency, such as a job loss or medical emergency, may be eligible for this program.

In addition to these programs, PSEG Long Island offers a variety of energy-saving programs and resources to help customers reduce their energy usage and save money on their energy bills. These programs include the Energy Efficiency Program, which provides rebates and incentives for energy-efficient upgrades, and the Home Energy Analyzer, which provides personalized energy-saving recommendations based on a customer’s energy usage.

Customers who are interested in learning more about these programs can visit the PSEG Long Island website or contact customer service for more information. PSEG Long Island is committed to providing affordable, reliable energy to all of its customers, and these programs are just one way that the company is working to achieve that goal.

Outage Map

PSEG Long Island provides an online outage map that allows customers to view current power outages and estimated restoration times. The map is updated every 15 minutes and can be accessed through the PSEG Long Island website or mobile app.

Customers can use the outage map to check the status of an outage in their area, view the number of affected customers, and see the estimated time of restoration. The map also displays the cause of the outage, whether it is due to severe weather or other factors.

In addition to viewing outage information, customers can report an outage directly through the outage map. Simply click on the “Report an Outage” button and follow the prompts to report the outage.

The outage map also provides helpful tips for customers during a power outage, such as how to stay safe and how to report downed wires. Customers can also sign up for MyAlerts to receive outage updates via text, email, or phone call.

Overall, the PSEG Long Island outage map is a useful tool for customers to stay informed during power outages and to report any issues they may be experiencing.

Managing Your Account

PSEG Long Island provides customers with an easy-to-use online account management system. Through the My Account portal, customers can view their usage history, pay bills, report outages, and more.

To create an account, customers can simply visit the PSEG Long Island website and click on the “My Account” link. From there, they can follow the prompts to set up their account. Once the account is set up, customers can log in to view their account information.

In addition to the online portal, PSEG Long Island also offers a mobile app for account management. The app is available for both iOS and Android devices and can be downloaded from the App Store or Google Play.

Customers can use the app to view and pay their bills, report outages, and receive outage alerts. The app also allows customers to upload attachments, such as photos of a damaged meter or equipment, to include with their outage report.

To ensure account security, PSEG Long Island requires customers to confirm their email address when setting up their account. Customers will receive an email confirmation with a link to confirm their email address. Once confirmed, customers can log in to their account and begin managing their account.

Overall, PSEG Long Island’s account management system is user-friendly and convenient for customers. With both online and mobile app options, customers can easily manage their account from anywhere at any time.

Billing and Payment

PSEG Long Island offers several convenient ways to pay your electric bills. Customers can choose the payment method that best suits their needs. Here are some of the payment options available:

• Online Payment: Customers can make payments online through the My Account portal. This service is available 24/7, and it allows customers to view their billing history, check their account balance, and set up automatic payments.
• Phone Payment: Customers can also make payments over the phone by calling 1-800-490-0025. This service is available 24/7, and it allows customers to pay their bills using a credit or debit card.
• Mail Payment: Customers can also send their payments through the mail. The address to send payments is provided on the invoice.

Customers who are struggling to pay their electric bills can also apply for financial assistance through PSEG Long Island. The company offers several programs to help eligible customers pay their bills, including the Low-Income Home Energy Assistance Program (LIHEAP) and the Payment Assistance for Gas and Electric (PAGE) program. Customers can visit the PSEG Long Island website or call the customer service hotline to learn more about these programs.

Overall, PSEG Long Island’s billing and payment options are designed to be convenient and easy to use. Customers can choose the payment method that works best for them and get help if they need it.

Outages and Emergencies

PSEG Long Island understands the inconvenience and frustration that can arise due to power outages. While the company works tirelessly to ensure that their customers have reliable service, outages can still happen. In case of a power outage, customers can report it by texting OUT to PSEGLI (773454), using the mobile app, or calling 800-490-0075.

The company’s MyPower Map is an interactive tool that provides real-time information on outages and their estimated time of restoration. Customers can use this map to stay informed about the status of their service during an outage.

In case of an emergency, PSEG Long Island has an Emergency Hotline that is available 24 hours a day, 7 days a week. Customers can call this hotline at 1-800-490-0075 to report any urgent matter or emergency.

To report a gas leak, customers can call 1-800-880-7734. The company recommends that customers evacuate the area immediately and call from a safe location if they suspect a gas leak.

PSEG Long Island also provides a MyAlerts service that allows customers to receive updates on outages and power restoration through email, text message, or phone call. Customers can sign up for this service on the company’s website.

In case of a streetlight outage, customers can report it by calling 1-800-490-0075 or using the company’s website or mobile app. The company aims to fix streetlight outages within 10 business days of receiving a report.

Overall, PSEG Long Island is committed to providing its customers with reliable and efficient service, especially during outages and emergencies.

Energy Efficiency Programs

PSEG Long Island offers a range of energy efficiency programs to help its customers reduce their energy consumption and save money. These programs are designed to promote energy efficiency, reduce energy waste, and help customers make their homes and businesses more sustainable.

Customers who participate in these programs can benefit from reduced energy bills, improved indoor comfort, and a more eco-friendly lifestyle. Some of the energy efficiency programs offered by PSEG Long Island are:

• Home Performance with ENERGY STAR: This program provides customers with a comprehensive home energy assessment and recommendations for energy-saving improvements. Customers can receive rebates for insulation, air sealing, and other energy-saving upgrades.
• Quick Home Energy Check-up: This program provides customers with a free energy assessment of their home, including an evaluation of appliances, lighting, and heating and cooling systems. Customers can receive free energy-saving products and recommendations for energy-saving upgrades.
• Multi-Family Energy Efficiency Program: This program is designed for owners and managers of multi-family buildings. It provides free energy assessments, rebates for energy-saving upgrades, and technical assistance to help customers reduce energy waste and save money.
• Income-Eligible Energy Efficiency Program: This program is designed for customers who meet certain income requirements. It provides free energy assessments, free energy-saving products, and rebates for energy-saving upgrades.

PSEG Long Island’s energy efficiency programs are a great way for customers to reduce their energy consumption and save money. By participating in these programs, customers can help promote a more sustainable future while also improving their indoor comfort and reducing their energy bills.

Starting New Service

If you’re moving into a new home or business location within the PSEG Long Island service area, you’ll need to start new service to receive electricity. Here’s what you need to know to get started:

Contacting PSEG Long Island

To start new service, you can contact PSEG Long Island by phone at 1-800-436-PSEG (7734), online, or in person at any of the PSEG Customer Service Center locations. You’ll need to provide your name, contact information, and the service address to get started.

Required Information

When starting new service, you’ll need to provide the following information:

• Your name and contact information (phone number and email address, if applicable)
• The service address where you need electricity
• The date you need service to start
• Your Social Security number or Tax ID number (for businesses)
• Proof of identification (such as a driver’s license or passport)

Fees and Deposits

When starting new service, you may be required to pay fees and deposits. These may include:

• Connection fees
• Security deposits (for customers with poor credit or no credit history)
• Late payment fees
• Reconnection fees (if service has been disconnected due to non-payment)

Timeline for Starting Service

Once you’ve provided all the necessary information and paid any required fees and deposits, PSEG Long Island will process your request and schedule a service start date. This process typically takes 5-7 business days, so be sure to plan ahead and allow enough time to avoid any delays.

Frequently Asked Questions

What is the PSEG Long Island customer service phone number?

Customers can reach PSEG Long Island’s customer service by calling 1-800-490-0025. Representatives are available Monday through Friday from 8 a.m. to 8 p.m.

How do I pay my PSEG Long Island bill?

PSEG Long Island offers various payment options for customers. They can pay their bill online through their account, by mail, by phone, or in-person at an authorized payment location. Customers can also enroll in automatic bill pay to have their bill paid automatically each month.

What is the process for transferring PSEG Long Island service?

Customers can transfer their PSEG Long Island service by contacting customer service at 1-800-490-0025. They will need to provide their account information and the address of the new location.

How do I report a power outage to PSEG Long Island?

Customers can report a power outage to PSEG Long Island by calling 1-800-490-0075 or by texting OUT to PSEGLI (773454). They can also report an outage online or through the PSEG Long Island mobile app.

What are the customer service hours for PSEG Long Island?

PSEG Long Island’s customer service representatives are available Monday through Friday from 8 a.m. to 8 p.m. They also offer automated 24/7 service for customers to check their account balance, make payments, and more.

What is the PSEG Long Island outage map and how do I access it?

The PSEG Long Island outage map is an online tool that displays the status of power outages in the area. Customers can access the map by visiting PSEG Long Island’s website and clicking on the “Outage Map” tab. The map provides real-time information on the number of outages, the estimated time of restoration, and the cause of the outage.