PSE&G is a utility company that provides electricity and gas services to millions of customers in New Jersey. As with any utility company, customer service is an important aspect of PSE&G’s business. Customers need to be able to get in touch with the company quickly and easily when they have questions or concerns about their service.
PSE&G offers a variety of customer service options to its customers. Customers can call the company’s customer service line or use its automated telephone service 24/7. PSE&G also has a dedicated customer service phone line for business customers. In addition, customers can contact PSE&G online by completing a form on its website. PSE&G’s customer service representatives are available from 7:00 a.m. to 8:00 p.m. Monday through Friday.
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Outages and Emergencies
How to Report
PSE&G understands that outages and emergencies can occur at any time and can be a major inconvenience to customers. In the event of an outage or emergency, customers can report it to PSE&G in a number of ways.
Customers can report an outage by calling 1-800-436-PSEG (7734) or by reporting it online through the PSE&G website. Customers can also check the status of an outage by texting STAT to 4PSEG (47734), checking the status online, through the app, or by calling 1-800-436-PSEG (7734).
In the event of a gas leak, downed wires, or other hazardous condition, customers should leave the area immediately and get to a safe location before calling PSE&G at 1-800-436-PSEG (7734) or the emergency line at 1-800-880-PSEG (7734). If a gas leak is suspected, customers should open windows and outside doors for ventilation and avoid using electrical devices.
PSE&G also offers a MyAlerts service that allows customers to report outages, check the status of power restoration, and receive updates by text or email. Customers can sign up for MyAlerts through the PSE&G website.
What to Expect
When reporting an outage or emergency, customers can expect prompt and professional service from PSE&G. PSE&G has a dedicated team of customer service representatives and emergency responders who are available 24/7 to handle outages and emergencies.
Once an outage has been reported, PSE&G will work to restore power as quickly and safely as possible. PSE&G uses advanced technology and equipment to locate and repair outages, and crews work around the clock to ensure that power is restored as soon as possible.
In the event of an emergency, PSE&G will dispatch its emergency response team to the scene as quickly as possible. PSE&G’s emergency response team is trained to handle a wide range of emergencies, including gas leaks, downed wires, and other hazardous conditions.
Overall, customers can expect reliable and responsive service from PSE&G in the event of an outage or emergency.
Billing and Account Management
Understanding Your Bill
PSE&G provides customers with easy-to-understand bills that detail their energy usage and charges. Bills are sent out monthly, and customers can view their current and past bills online through their My Account portal.
The bill includes information such as the amount due, due date, and payment options. It also includes a summary of the customer’s energy usage and charges, as well as a breakdown of any additional charges or credits. Customers can also view their account balance and payment history through their My Account portal.
Managing Your Account Online
PSE&G’s My Account portal allows customers to manage their accounts online, 24/7. Customers can use the portal to view and pay their bills, enroll in paperless billing, set up automatic payments, and update their account information.
Additionally, customers can use the portal to report power outages, check the status of outages in their area, and receive outage updates. They can also sign up for MyAlerts to receive notifications about their account, such as when a bill is due or when a payment has been received.
Overall, PSE&G’s billing and account management system is designed to be user-friendly and convenient for customers. With online access to their bills and accounts, customers can easily manage their energy usage and payments, and stay informed about any issues or updates.
Service Appointments and Repairs
Scheduling a Service Appointment
PSE&G offers convenient options for scheduling service appointments for repairs and maintenance. Customers can use the online portal to schedule, change, or cancel appointments at any time. Alternatively, customers can call 1-800-350-PSEG (7734) to schedule an appointment over the phone.
To schedule an appointment online, customers need to log in to their PSE&G online account. If they do not have an account, they can easily create one. Once logged in, customers can select the type of service they need and choose a date and time that works best for them. They will receive a confirmation email with the details of their appointment.
Customers can also view their appointment history and make changes to their appointments through their online account. If they need to cancel an appointment, they can do so up to 24 hours before the scheduled time.
Appliance Repair Services
PSE&G offers WorryFree® Appliance Repair services to customers who want to protect their appliances and avoid costly repair bills. With a WorryFree protection plan, customers can have their covered appliances repaired or replaced at no additional cost, regardless of the age of the appliance.
To sign up for a WorryFree protection plan, customers can call 1-800-350-PSEG (7734) or log in to their PSE&G online account and select the WorryFree option. Customers can choose from different plans that cover various appliances, including heating and cooling systems, water heaters, and kitchen appliances.
If a customer needs an appliance repaired, they can schedule a repair appointment by calling 1-800-350-PSEG (7734) or logging in to their PSE&G online account. A qualified technician will diagnose the problem and provide a solution. If the appliance cannot be repaired, it will be replaced with a new one at no additional cost.
Overall, PSE&G provides reliable and convenient service appointments and appliance repair services to ensure that customers’ needs are met in a timely and professional manner.
Protection and Replacement Policies
Damage Protection
PSE&G offers protection plans to help customers avoid costly repair bills. With their WorryFree Protection Plans, customers can pay a low monthly fee for coverage on heating, cooling, and appliance repair. This provides peace of mind and eliminates the hassle of finding a reliable repair person. Customers can enroll in the protection plans through their My Account or by calling PSE&G customer service at 1-800-350-7734.
In addition to protection plans, PSE&G also offers damage protection for customers who experience loss or damage due to a power outage or other PSE&G-related issue. Customers can file a claim for damages through PSE&G’s claims center. The claims center can be reached at 1-800-436-7734.
Replacement Policies
PSE&G offers replacement policies for customers who need to replace their appliances or heating and cooling systems. PSE&G technicians are able to service and repair most major brands of appliances and heating and cooling systems. If a customer needs a replacement, PSE&G offers a variety of replacement options to meet their needs. Customers can contact PSE&G customer service at 1-800-436-7734 to discuss their replacement options.
Customers can also schedule a replacement estimate through their My Account or by calling PSE&G customer service. PSE&G offers a variety of replacement options, including kitchen and laundry appliances, heating and cooling systems, and more. Customers can choose the replacement option that best meets their needs and budget.
Overall, PSE&G’s protection and replacement policies provide customers with peace of mind and reliable service. Customers can rest assured that their appliances and systems are protected and that they have access to reliable replacement options if needed.
Avoiding Scams
PSE&G is committed to providing reliable and safe service to its customers. Unfortunately, scammers may attempt to take advantage of customers by posing as PSE&G representatives. To avoid falling victim to these scams, customers should be aware of the signs of fraudulent activity and take appropriate steps to protect themselves.
Recognizing and Reporting Scams
Customers should be cautious when receiving unexpected phone calls, emails, or visits from individuals claiming to be PSE&G representatives. Scammers may use a variety of tactics to try to trick customers into providing personal information or making payments, including:
- Threatening to shut off service if immediate payment is not made
- Offering to sell products or services that are not authorized by PSE&G
- Requesting personal information, such as social security numbers or bank account details
To avoid falling for these scams, customers should keep the following tips in mind:
- Verify the identity of the caller or visitor by asking for their name and PSE&G identification number
- Do not provide personal information or make payments unless you are certain that the individual is a legitimate PSE&G representative
- If you are unsure about the legitimacy of a contact, call PSE&G customer service at 800-436-PSEG (7734) to confirm
Customers who suspect that they have been the victim of a scam should report it to PSE&G and local law enforcement immediately. Reporting scams can help prevent others from falling victim to the same fraudulent activity.
PSE&G is committed to protecting its customers from scams and fraud. By staying vigilant and taking appropriate precautions, customers can help ensure that their personal and financial information remains secure.
PSEG Long Island Services
PSEG Long Island offers a range of services to its customers, including billing and account management, building and renovation services, energy efficiency and rebates, tree trimming, and call before you dig services. Customers can also report an outage online or by texting OUT to PSEGLI (773454) and check the status of a power outage on the company’s outage map.
Special Services
In addition to its regular services, PSEG Long Island also offers special services to eligible customers, including:
Payment Assistance Programs: PSEG Long Island offers several payment assistance programs to help eligible customers pay their bills. These programs include the Residential Energy Affordability Partnership (REAP), the Home Energy Assistance Program (HEAP), and the Emergency Assistance Program (EAP).
Medical Equipment Notification: Customers who rely on electrically operated medical equipment can enroll in PSEG Long Island’s Medical Equipment Notification program. This program provides advance notice of planned outages, as well as priority restoration service during unplanned outages.
Critical Care Program: The Critical Care Program is designed for customers who require life support equipment or have a serious medical condition that requires uninterrupted electric service. Customers enrolled in this program receive priority restoration service during unplanned outages.
Energy Assistance: PSEG Long Island offers a range of energy assistance programs, including the Residential Energy Affordability Partnership (REAP), the Home Energy Assistance Program (HEAP), and the Emergency Assistance Program (EAP). These programs provide financial assistance to eligible customers to help them pay their energy bills.
Overall, PSEG Long Island’s services are designed to provide customers with reliable and affordable energy solutions. The company is committed to providing excellent customer service and offers a range of programs to help customers manage their energy costs.
Energy Efficiency
PSE&G offers a variety of energy efficiency programs to help customers save money on their energy bills while reducing their carbon footprint. By making energy-efficient upgrades to their homes or businesses, customers can save up to 30% on their energy bills.
Tips and Advice
Here are some tips and advice for improving energy efficiency:
Upgrade to LED lighting: LED light bulbs use up to 75% less energy than traditional incandescent bulbs and last up to 25 times longer. Switching to LED lighting is a simple and cost-effective way to save energy.
Seal air leaks: Air leaks in your home or business can waste a lot of energy. Use caulk or weatherstripping to seal gaps around windows, doors, and other openings.
Upgrade to ENERGY STAR appliances: ENERGY STAR appliances are designed to be more energy-efficient than standard models. Upgrading to ENERGY STAR appliances can save you money on your energy bills while reducing your carbon footprint.
Install a programmable thermostat: A programmable thermostat allows you to set your heating and cooling system to automatically adjust to your schedule. By reducing energy usage when you’re not home or asleep, you can save money on your energy bills.
Schedule a Home Energy Assessment: PSE&G offers free Home Energy Assessments to help customers identify areas where they can improve energy efficiency. During the assessment, a PSE&G representative will conduct a comprehensive energy audit of your home or business and provide recommendations for improvements.
By following these tips and taking advantage of PSE&G’s energy efficiency programs, customers can save money on their energy bills while reducing their carbon footprint.
MyAlerts and Notifications
PSE&G offers a convenient service called MyAlerts that allows customers to receive notifications about their account and service. By opting in to MyAlerts, customers can stay informed about power outages, estimated time of restoration, and other important updates.
Setting Up and Managing Alerts
To set up MyAlerts, customers can text REG to PSEGLI (773454) or log in to their My Account. From there, they can choose which alerts they would like to receive and opt out at any time.
Customers can also manage their alerts through My Account. They can add or remove alerts, update their contact information, and choose how they would like to receive notifications (text, email, or both).
Here are some of the alerts that customers can choose to receive:
- Outage notifications: Customers can receive alerts when there is an outage that may affect their service, when there is a change in the estimated time of restoration, and when power in the area has been restored.
- Payment reminders: Customers can receive reminders when their bill is due and when their payment has been received.
- Usage alerts: Customers can receive alerts when their usage is higher than usual or when they are approaching their usage limit.
- Account alerts: Customers can receive alerts when there is a change to their account, such as a new bill or a change in their payment method.
Overall, MyAlerts is a useful tool for customers who want to stay informed about their account and service. By setting up and managing alerts, customers can receive timely notifications about outages, payments, and other important updates.
Assistance Programs
PSE&G offers a variety of assistance programs for eligible customers who need help paying their utility bills. These programs are designed to help customers who are experiencing financial difficulties and are unable to pay their bills in full.
Available Assistance Programs
Payment Assistance Programs
PSE&G offers several payment assistance programs to help eligible customers pay their utility bills. These programs include:
Universal Service Fund (USF): This program provides assistance to low-income customers who are having difficulty paying their utility bills. Eligible customers can receive a credit on their bill each month to help reduce their overall balance.
Lifeline Credit: This program provides a $225 credit each year to eligible low-income customers. The credit is applied to the customer’s utility bill in increments of $75 over three months.
Payment Assistance Gas and Electric (PAGE): This program provides eligible customers with a grant of up to $1,500 per year to help pay their past-due utility bills.
Payment Assistance for Gas and Electric (PAGE) Winter Termination Program: This program provides eligible customers with a grant of up to $1,000 to help pay their past-due utility bills. The program is available from November 15th to March 15th.
Deferred Payment Arrangements
PSE&G also offers Deferred Payment Arrangements (DPAs) to eligible customers who are having difficulty paying their past-due utility bills. DPAs allow customers to pay their regular monthly bill plus a portion of their past-due balance over an agreed-upon period.
Energy Assistance Programs
Customers who are having difficulty paying their utility bills may also be eligible for energy assistance programs offered by the New Jersey Department of Community Affairs. These programs include:
Low Income Home Energy Assistance Program (LIHEAP): This program provides eligible customers with financial assistance to help pay their heating and cooling bills.
Weatherization Assistance Program (WAP): This program provides eligible customers with free home energy audits and energy-efficient upgrades to help reduce their overall energy costs.
Customers can pick up an application for these programs at one of PSE&G’s Customer Service Centers during operating hours. For more information, customers can visit the NJ Department of Community Affairs Energy Assistance website or call 1-800-510-3102, 7 days a week, 9 a.m.- 9 p.m.
PSE&G encourages eligible customers to apply for assistance in paying their utility bills. To be eligible for assistance, customers must have a past-due electric or gas utility bill, cannot be in the process of seeking or receiving LIHEAP and USF, and have not received such assistance in the past year. Customers may benefit from combined assistance (gas and electric) of up to $1,500/year toward their past-due bill in a 12-month period.
Frequently Asked Questions
What is the customer service phone number for PSEG in NJ?
The customer service phone number for PSEG in NJ is 1-800-436-PSEG (7734). The automated telephone service is available 24/7 and customer service representatives are available to assist with billing inquiries, service requests, and other concerns during normal business hours.
How can I contact PSEG customer service in NY?
Customers in New York can contact PSEG customer service by calling 1-800-490-0025. Representatives are available to assist with billing inquiries, service requests, and other concerns during normal business hours.
What is the emergency number for PSEG?
The emergency number for PSEG is 1-800-880-PSEG (7734). This number should be used to report downed power lines, gas leaks, and other safety-related issues. Representatives are available 24/7 to handle these and other urgent requests.
Did PSEG rates recently increase in NJ?
Yes, PSEG rates recently increased in NJ. The rate increase went into effect on June 1, 2023. The increase was due to rising costs for fuel and other expenses associated with providing reliable service to customers.
Who provides electricity to Long Island, NY?
Electricity to Long Island, NY is provided by PSEG Long Island. The company is a subsidiary of PSEG and is responsible for providing reliable electric service to customers in Nassau and Suffolk Counties.
What are some common reasons for PSEG power outages?
Common reasons for PSEG power outages include severe weather, equipment failure, and accidents involving power lines or other infrastructure. PSEG works to minimize the frequency and duration of outages through regular maintenance and upgrades to its systems.