Postmates Customer Service

Postmates company is an institution founded in 2011. This institution tries to provide the best service to its customers by improving itself over time. The institution, which generally provides goods delivery to its customers with couriers, comes to the fore with its logistics services. Operating in many cities in the USA, the institution tries to provide delivery and logistics services to its customers as its main service. The institution that has succeeded in reaching the customers quickly with the meals prepared by the restaurants has the best facilities. If you are going to prefer the institution preferred by the customers, or if you have, you may have questions. Postmates wants to give the best support to its customers in this regard. That’s why they listen to your questions, suggestions, and complaints with their professional support team and customer service. Note that you can find many transportation companies on that website, as Uber or Hawaiian Airlines.

Postmates Call Center

Phone Number

Postmates Phone Number:


Working Hours

Everyday 7/24

Direct Contact 

After calling the phone number, you can proceed according to the operator’s directions.

Postmates Contact

Customer Service Number

Postmates Customer Service Number:

1-(800) 882-6106

Customer Service Mail Adress

Help Page

Headquarters Address

201 3rd St, San Francisco, CA 94103, USA

Corporate Office Phone Number

Postmates Corporate Office Phone Number:


Social Media Accounts




Postmates Frequently Asked Questions

Postmates institution continues its business as a popular company in courier and logistics. Customers who prefer the institution are located in many cities of the USA. This courier system, which has started to spread to every city, pleases the people. If you are going to choose a company that provides fast and reliable transportation, you may have questions. If you are looking for answers to these questions, the institution has customer service for you. Before calling customer service, you can review the frequently asked questions section we have prepared for you. In this way, you will be able to encounter the answers to your questions. Capture the successful experience you have in Postmates customer service with Expedia Customer Service on transportation and city.

Will Postmates Punish You If You Skip Orders?

Postmates company allows you to skip orders on the platform. However, canceling your orders will not be welcomed by Postmates. That’s why you shouldn’t do this canceling situation too much. If you’re doing too much to cancel, you can get a temporary or permanent ban from the Postmates platform. Therefore, you should be careful not to skip orders and avoid cancellations.

What Are the Terms of Employment at Postmates?

If you want to work at Postmates, you will need to meet certain requirements. These conditions are:

  • You must be at least 18 years old on Postmates. You must be 21 years old if you are going to deliver alcohol at the time of delivery.
  • You will need to be eligible to work in the USA.
  • You must have access to the tools. These vehicles can be motorcycles, scooters, bicycles, cars. Please note that you can also deliver on foot.
  • You need a smartphone for deliveries.
  • By meeting these requirements, you will be eligible to work at Postmates.

Is It Possible to Make Good Money on Postmates?

The earning levels of people working at Postmates vary from region to region. Therefore, you can be sure that the amount of money can increase depending on where you will win. Postmates employees can typically make between $18 or $25 an hour.

Does Postmates Need Private Insurance?

You need special insurance for Postmates. This is because Postmates drivers have valid insurance while driving. Postmates company wants to make sure it provides your trade collateral using a secure tool. That’s why you should have an agreement with your insurance company. So you can work for Postmates with your private insurance.

Why You Can’t See Tips On Postmates?

You can see your tips within 24 hours after completing a delivery. So you should check your Fleet dashboard and Fleet app. In these applications, you will be able to see the tips in the deliveries tab. Even if the customer gives you a tip right away, the system will not process it into the Postmates system for at least 24 hours. So you have to wait for the time to expire. If your tip is still not processed in the system when the time expires, you can contact the customer service of the institution. In this way, you can convey your problem and look for a solution.

Will Postmates Pay for Gas?

Postmates does not charge you for the money for your gas. If you work for Postmates, you will be considered an independent employee. Therefore, all costs incurred will be yours.

  • Please note that when Postmates pays you, they usually include the way you travel for your deliveries.

Do Postmates Work 24 Hours?

The Postmates service is available 24 hours a day, 7 days a week. If you want to use Postmates online and order, you must register on the official site. You can log in to your account by entering your e-mail address and password. You must then log into your account and enter your shipping address. In this way, you can receive your orders from Postmates.

Why Are Postmates Deliveries Taking So Long?

Postmates deliveries depend on many factors. These factors are:

  • If the product you ordered is a meal, the preparation time of this meal may vary.
  • It may be due to the distance of the person who will make your delivery.
  • It may be caused by the traffic on the road and the distance of your location.
  • For these reasons, your delivery may take longer. In such cases, you can get information by calling customer service.

Does Postmates Provide Your Meal Purchases?

Postmates provides deliveries of your food purchases. You can order any products you want from the food section through the application. Delivery options may vary depending on your location. Therefore, you can review the Postmates application or website for your products and get detailed information.

Can You Cancel Your Postmates Subscription?

If you want to cancel your Postmates membership, you must go to the official site. You should then click on the menu option. You can cancel your membership later by selecting the “Unlimited” option on the page that will appear in this section.

How Long Should You Notify Postmates If You Have a Problem With Your Delivery?

If you have a problem with your delivery, you should contact customer service. In this way, you should explain the problem you are experiencing in detail to the authorized persons. In this way, the follow-up process of your problem will begin. You will be notified within 48 hours to ensure your delivery is complete. You can try the communication ways in our article to convey your problems to the authorities. In this way, the service you want will be provided to you.

Why Can Your Order Be Canceled?

If your order delivery has been canceled, there are some reasons for this. These reasons are:

  • The place that will provide the product may be closed due to changes in working hours. This may be due to emergencies or special circumstances.
  • The place that will provide the product may be busy with orders. Therefore, it may not be receiving new orders.
  • The place selling the product may not be able to get paid for the orders due to equipment failure.
  • If the place to provide the product only asks for cash, Postmates does not place orders to companies that provide cash only.

Due to these situations, your order may be canceled. If your order is canceled, you will be informed in detail about this situation. Your notification message, which will be sent as an e-mail or text message, will also include the reason for the cancellation of your order. The place you order will be disabled in the application until your problem is resolved. In addition, Postmates continues to work so that you do not encounter this situation.

How Do You Get Help With An Order Or Fee?

If you have any questions about an order you placed or a new order, you should contact customer service to forward these questions. Thus, professional support teams will provide you with the service you need.

  • You will also be able to contact your seller by tapping the name of the seller you ordered from the Postmates application.
  • You will be able to see the product you have a problem with within your order history. On this page, you can click on the help option to contact the seller who provided your order.

Postmates agencies will provide a 48-hour process to resolve your issue. During this process, a follow-up is made for the problems you experience with your order. As a result of the follow-up, your problem will be solved. If you have a problem after your delivery has been delivered to you, you can contact customer service.

How Can You Use Postmates?

If you want to order from vendors located in your city, here is what you need to do:

  1. First, you need to download the Postmates mobile app. Find the app that suits your phone and download it.
  2. Then choose the place where you want to place your order and add the products you want to your cart accordingly.
  3. Finally, a page will appear asking for your contact information. Enter your payment information and contact information on this page.
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