Payless Shoesource Customer Service

payless shoesource logo

Payless ShoeSource is an internationally recognized chain of discount shoe stores. Founded in 1956, the company is known as a private company to Golden Gate Capital. Merging with May Department Stores Company, the company became a publicly-traded company. Thus, it has been serving the public for years, just like Burberry does. This company, which includes many shoe models and brands, is among those preferred by everyone. If you are shopping from Payless ShoeSource or you want to do it, you may face some situations. For problems and questions, you can reach the company’s customer service at 1 (877) 474-6379. In this way, you can provide the communication you want. If you wish, you can also try alternative communication ways in our article. We have shared every communication way with you for your review.

Payless Shoesource Call Center

Phone Number

Payless Shoesource Phone Number:

1-(785) 233-5171

Fax Number

Payless ShoeSource Fax Number:

1-(785) 295-6049

Working Hours

8:00 am – 6:00 pm EST, Monday through Friday

Direct Contact 

After calling the phone number, you can proceed according to the operator’s directions.

Payless Shoesource Contact

Customer Service Number

Payless Shoesource Customer Service Number:

​1-(877) 474-6379

Customer Service Mail Adress

Headquarters Address

Payless ShoeSource Worldwide, LLC

4910 Corporate Centre Dr, Suite 210

Lawrence, Kansas 66047

United States

Corporate Office Phone Number

Payless Shoesource Corporate Office Phone Number:

1-(785) 233-5171

Social Media Accounts




Payless Shoesource Frequently Asked Questions

If you’re having trouble with Payless ShoeSource or have questions about your purchase, it’s simple. If you wish, you can review the frequently asked questions and answers we have shared for you. We share with you the answers to the questions you usually wonder about. Do not forget that when you browse our article, you may encounter the answer to your question. If your problem persists and you can’t find the answer you want, you can try the communication ways in our article. Support teams working to give you the best service will assist you. Come and start reviewing all the examples.

Does Payless Accept Returns?

Payless institutions take the products you buy from you as a return. You can return an originally purchased product within 30 days for a valid reason. But in this case, Payless will charge you sales tax for the product. Do not forget that you must deliver the product with its original packaging. Another important issue is that you have to pay for the returned product to be sent back to If you complete these steps correctly, your product will be returned. You will get your refund too.

Is it Possible to Shop Online from Payless?

You can still shop online from Payless stores. The institution, which has stores in many locations such as Central America, the Caribbean, South America, the Middle East, and North Africa, continues to serve you. In this way, you can choose the products you want and buy them online. They will set out to send you the product as soon as possible.

What Payment Terms Does Payless ShoeSource Accept?

The Payless brand accepts many forms of payment, including debit and credit cards. Here are the commonly used cards it accepts:

  • Visa
  • MasterCard
  • American Express
  • Discover

Payless brand does not accept cheques, cash, credit checks, or international credit cards. Payment is taken from a credit or debit card that you specify at the time of payment transactions. Your payment fee is collected when your order is shipped. You will need to share your name, address, and zip code as it appears on your credit floor for your payment to be successful. Please note that your billing address must be a US address. These steps must be done correctly for your credit card to be approved. Please also share your e-mail and phone number when communication is required regarding your order. When there is a problem with your order, the institution will contact you with your number and e-mail.

How Can You Track Your Payless Order?

It is possible to track your Payless order. There are several ways to do this. These ways are:

  1. You can connect to customer service on the number 1-877-474-6379. In this way, you can get information about the latest status of your order and learn when you can receive it. They will provide support by giving you an estimated time.
  2. You can send an e-mail to You can ask your questions about your order in your e-mail. In this way, you will receive a response as soon as possible.
  3. You can also get information about your order by going to Payless institutions, which have Mon-Sun: 7:30 am to 12 am CT working hours.

How Can You Shop Without a Payless Account?

If you do not have a Payless account and want to shop, it is possible to shop as a guest. You do not have to create an account to make your payments. All you have to do is enter your e-mail address, billing, and payment information. You must fill in the requested information in detail. You will be able to complete your order after reviewing it. At the checkout, you will be allowed to create an account. If you wish, then you can create an account and pay for your shopping that way.

What is Detailed Information About Gift Cards and Product Credits?

If you are unable to redeem gift cards and product credits provided to you by the US and Canada. Gift cards and merchandise credits are no longer available due to bankruptcy in the US and Canada. You are not allowed to use it because it has not been approved by the US bankruptcy court.

How to Order on Payless ShoeSource?

In Payless ShoeSource, all orders can be placed online through the site. You can add the product to your bag by selecting the size, color, and quantity options under the menu bar. Afterward, you can continue your shopping or proceed to pay to purchase the product. To check your products, simply click on the “Bag” section. Note that while all products are adequately stocked, some products may not be available during the process. In this case, you can buy the available products. For out-of-stock items, you can keep them in your bag. In this way, you will be able to purchase the products when they are in stock. You can keep track of the products by entering the site regularly. If you have a registered user account, customer service will notify you when the product is back in stock. You can also call customer service if you want to inform.

What Should You Do If You Receive A Damaged Item From Payless?

Payless ShoeSource takes extra care to ensure that all products are properly packaged and not damaged. Therefore, the best service is provided to avoid such situations. However, if you encounter such a situation, you should send an e-mail to within 8 days from the day you receive the delivery. In this way, you will be notified. If you do not make your notification, no action will be taken to return the product. If you wish, you can get detailed information about this situation by contacting the customer service number in our article.

What Should You Do to Replace Damaged Products?

You must return damaged products within 8 days from the date of purchase. Products must be unused, unaltered, and undamaged. In this way, your product will be taken back for replacement. When returning your order, the original receipt of the product and the order number must also be present.

  • Products such as accessories, shoe care products, socks, and tights cannot be returned because they are personal care products.
  • In addition, if it is not possible for a product you purchased to change with a different color or size, you will be offered to replace the product with another product at the time of exchange. If you encounter any price difference, you must pay for it yourself.

Does The Product To Be Replaced Change Immediately?

After receiving your item, Payless stores will assess whether your item is eligible for exchange and review it to confirm. Your product will not be replaced if the following conditions are observed in the product:

  • Damages caused by wear and tear due to long-term use of the product
  • Damages caused by improper use of cleaning products or washing instructions
  • Damage caused by customer misuse
  • A product you bought as a promotional product

If your item is approved for exchange, Payless ShoeSource stores will provide you with the exchange number and order number as a reference used for the exchange. In this way, it will be possible to change the product.

Is it Possible to Buy Another Product Instead of an Original Purchased Product?

Payless ShoeSource stores will replace the item with the same item or a different size. But if that product is not available, it will instead offer some suggestions to provide you with a more suitable replacement. Necessary cooperation will be made with you.

You can also go to Macy’s Customer Service Article!

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