OpticalTel Customer Service

OpticalTel Help Center

OpticalTel has a very powerful support center and you might like to have a look at it as it has many helpful info on frequently asked questions. OpticalTel institution is trying to achieve success in customer service like Lycamobile.

• OpticalTel Support Center

Frequently Asked Questions

How can I pay my bill online on OpticalTel?

You can pay your bill on OpticalTel  by clicking the link below:

• OpticalTel Pay My Bill

How can I test my internet speed on OpticalTel?

OpticalTel agrees to provide you with the internet speed on your contract with no exceptions unless you are in the rural areas of the United States. In this framework, you can easily and quickly test on the internet speed test site you want. According to what is shared on their official website, Speedtest.net is the most reliable test platform by the brand. If your internet speed is below your expectation, you can go to the site in question and take action to find out if this is a general connection issue or a provider speed issue.

You should also consider that almost all connections that occur wirelessly run slower than connections made with an Ethernet cable. So close unnecessary tabs to discover the clearest internet speed provided by the provider and get the internet that way by connecting an ethernet cable to your computer. You can click here for more information on the subject.

How can I increase the speed of the internet I bought from OpticalTel?

Different internet packages offered by OpticalTel may offer different loading speeds. You can contact Customer Support to find out if the package you have complies with the speed specified in the contract and to upgrade your package if you wish. To do this, call 1 (855) 303-4237. Without the need to go to any branch, the upgrade process is completed remotely and instantly, and this process is reflected on your next bill. Click here to learn more about OpticalTel internet services.

Does OpticalTel Fiber provide speed internet?

Yes, OpticalTel provides users with fiber optic technology within an uninterrupted and reliable internet package. With higher bandwidth, the upload speed per second is maximized. In a standard OpticalTel fiber optic internet package, the upload speed per second is determined as 1 Gigabit. Within this speed, it is possible for consumers to download movies or music and play games without any interruption. The company offers maximum service in terms of speed and accessibility as it is an expert in installation, operation, and maintenance throughout the United States. In addition, you can contact the customer support team 24 hours a day, 7 days a week, whenever you have a problem with fiber internet.

You can get more detailed information about fiber internet support for communities by clicking here.

Does OpticalTel offer international calling plans? 

You can make affordable phone calls using OpticalTel services. You can easily complete your credits for safe, fast, and advantageous phone calls. Pricing tariffs may also vary according to different countries. OpticalTel allows you to make international calling. However, you can call customer service or visit the official website to check for which countries this service is offered and to get detailed tariff information. In addition to that, you will continue to benefit from the OpticalTel voice mail option in both national and international services. All these options are available for both home phone and mobile phone. You can click here to get more information.

How to access remotely to the OpticalTel Voice Mail? 

It is possible to reach the voicemail service connected to OpticalTel remotely. In this way, you can easily access the address linked to your account and take action. For this, it will be enough to follow the steps below:

1. First of all, you need to dial the 10 digit number on your mobile phone or home phone. Do this on a phone that is not linked to your account.
2. You will then hear your voicemail greetings -well because you have called your own phone. Right there, press the hashtag button, #.
3. Then wait for the system to prompt you. You have to use the 4-digit password by dialing it into the phone again. If this pin is correct, the system will direct you to your own voicemail account and your access will be opened.
4. After entering your 4-digit pin code, press # again. The process is done.

   Click here for more information on the subject and other voicemail operations. You can download the pdf file you see.

What is VoIP offered by OpticalTel? How to get it?

VoIP, also called Voice Over Internet Protocol, is a service provided over the internet network. This service is again a telephone service, but it is offered by taking advantage of the functional and flexible structure of the internet network. This service is offered as a powerful structure that can work as traditional landline and can be connected compatible with your home phone’s cables. All standard home phones in your home and their hardware cables can be installed compatible with VoIP hardware devices. For this, it will be enough to get support from customer service.

What is the maximum internet speed I can get from OpticalTel?

Yes. Corporate and personal service for both internet, telephone, and television services is provided by OpticalTel. Gig Fiber internet services designed especially for use in business scale can process transactions up to 10 Gigabits per second with their incredibly fast structures. Therefore, corporate companies, such as hotels, restaurants, hospitals, and other public service providers, frequently use OpticalTel’s internet services. If you are a corporate company and want to take advantage of the highest possible bandwidth and speed, what you need to do is really simple: Contact customer service immediately to benefit from fiber internet service. You can learn more about high speed internet for business by clicking here.

What advantages does OpticalTel IPTV offer?

You will be able to benefit from a large number of local, national, and premium HD channels thanks to the digital video with IPTV support that you can easily use in your home. The high number of channels as well as the high image quality make it easier for different individuals to find the best options for them. In general, the advantageous features offered by the company within the scope of digital video with IPTV services can be listed as follows:

1. Cloud-Based DVR
2. Catch-Up TV
3. Video on Demand
4. Watch TV Everywhere

With the above features, you can personalize your television viewing experience, watch a program you missed on the automatic recording, or take advantage of accessible systems managed via the cloud. Moreover, you will gain additional advantages by purchasing the television service together with fiber internet service. You can click here to learn more about the digital video with IPTV service.

Programming Not Authorized Error Message Displayed on my OpticalTel TV. What Should I Do?

If you are trying to access a channel that is not included in the TV cable package you purchased, the system will automatically give you such a warning. Also, if the receiver you purchased for your television has expired or there is a different technical problem, a similar problem may occur. If you are having such problems, what you need to do is call 1 (855) 303-4237 as soon as possible and donate to customer service. In this way, you can request an extension of your cable plan to see more channels. Click here to learn more.