Ontrac Customer Service

ontrac customer service

OnTrac, also known as LaserShip is a regional shipping company that strives to provide efficient and cost-effective delivery services in the Western United States. With a vast logistics network, the company aims to delight its clientele with world-class service while saving money on shipping expenses. One of the key factors contributing to OnTrac’s reputation for excellence is its commitment to providing top-notch customer support.

The OnTrac customer service team is readily available to address concerns and provide assistance for a wide array of shipping needs. Customers seeking assistance can get in touch with an OnTrac representative through various channels, including texting and filling out inquiry forms on their website. This commitment to accessibility ensures that customers receive the help they need in a timely manner.

OnTrac Customer Service

Customer Service Number

Customers can reach out to OnTrac support by calling 800-334-5000 or texting (302) 246-7136. An OnTrac representative will promptly assist with any inquiries.

Customer Service E-Mail Address

OnTrac offers multiple email addresses for various types of support and assistance. The primary email address for customer service is info@ontrac.com, whereas sales inquiries can be directed to sales@ontrac.com.

Working Hours

OnTrac’s customer service call center operates during the following hours:

  • Monday to Friday: 7:30 a.m. to 10 p.m. ET
  • Saturday: 9 a.m. to 6 p.m. ET

Ontrac Contact

Phone Numbers

Customers can contact OnTrac customer service through the following phone number:

  • Main phone number: 800-334-5000 (available 24/7)

Wait times might vary, and it is generally advised to call at off-peak hours, such as in the morning, for a quicker response.

E-Mail Addresses

While there is no specific e-mail address available for general customer inquiries, customers can reach OnTrac customer support for specific issues related to Meritor products through the following e-mail:

Tracking Form

Customers can track their deliveries by using the Inquiry Form on OnTrac’s website.

Help Page

For general questions about OnTrac services, customers can visit the FAQ page on the company’s website, which provides answers to the most frequently asked questions.

Headquarters Address

The OnTrac headquarters address is:

OnTrac Corporate Headquarters
3650 East L.Perimeter Rd
Ontario, CA 91761, USA

Social Media

Customers can interact with OnTrac through their social media channels:

These platforms provide news, updates, and sometimes support, depending on the issue.

Mobile Apps

OnTrac provides an easy and convenient customer service experience through its mobile applications. These apps are designed to help customers get up-to-date product information and training when and where they need it.

Meritor Mobile is one app that OnTrac offers for users to access valuable resources and support. This app is designed for both iOS and Android devices and comes with a range of features, including product support, service manual library, videos, and dealer locator. The app also allows users to bookmark their favorite resources for quick and easy access.

Another app associated with OnTrac customer service is the Meritor BullPen. This app focuses on providing users with educational resources, including training videos, product literature, and multimedia demos. The BullPen app helps customers understand the functionality of different products and offers tips on how to maximize their performance.

About OnTrac

OnTrac is a regional shipping carrier specializing in last-mile delivery services. Serving 31 states and reaching 80% of the US population, OnTrac focuses on providing fast, flexible, and reliable delivery options for retailers and shippers.

Frequently Asked Questions

Does OnTrac deliver on weekends?

OnTrac does not deliver on weekends, except for certain services in specific regions. You can check with OnTrac to see if weekend delivery is available in your area.

How do I track my OnTrac package?

To track your OnTrac package, you can go to the OnTrac website and enter your tracking number in the “Track Your Package” field. Alternatively, you can use a third-party tracking website or app, such as PackageRadar or AfterShip, to track your package.

I don’t have a tracking number. What do I do?

If you don’t have a tracking number for your OnTrac package, you can contact the shipper or sender to obtain the tracking number. If you are unable to obtain the tracking number, you can contact OnTrac customer service for assistance.

What can I do if I no longer want to receive my package?

If you no longer want to receive your package, you can contact the shipper or sender to request that they cancel the shipment or redirect the package to a different address. You can also contact OnTrac customer service to request that they return the package to the sender.

How can I be notified of updates to my package status?

You can sign up for email or text message notifications from OnTrac to receive updates on your package status. You can also use the WebOnTrac platform to view real-time updates on your package status.

Who can help if my package is delayed?

If your package is delayed, you can contact OnTrac customer service for assistance. They can provide you with updates on the status of your package and help resolve any issues that may be causing the delay.

What is WebOnTrac?

WebOnTrac is a web-based platform that allows users to manage and track their OnTrac shipments. It provides real-time updates on package status, allows users to schedule pickups and deliveries, and offers a range of other tools and features to help manage shipments.

What are the benefits of using WebOnTrac?

WebOnTrac offers a range of benefits, including real-time tracking and package status updates, the ability to schedule pickups and deliveries, access to shipping reports and analytics, and the ability to manage multiple shipments from a single platform. It also offers customizable settings and alerts, making it easy to stay on top of your shipments and manage them efficiently.

What payment methods are accepted by OnTrac?

OnTrac accepts a variety of payment methods, including credit cards (Visa, Mastercard, American Express, and Discover), debit cards, and electronic funds transfer (EFT). They also offer credit accounts for frequent shippers.

What is the hiring process like at OnTrac?

The hiring process at OnTrac typically involves submitting an online application, participating in a phone or in-person interview, and completing a pre-employment background check and drug test. Depending on the position, there may also be additional assessments or tests required.

What are the working hours at OnTrac?

The working hours at OnTrac vary depending on the position and location. Some positions may require working early mornings, evenings, or weekends. Full-time employees typically work 40 hours per week, while part-time employees may work fewer hours.

What is the dress code at OnTrac?

The dress code at OnTrac varies depending on the position and location. Some positions may require wearing a uniform or specific clothing, while others may have more relaxed dress codes. It is best to check with OnTrac or the hiring manager for specific dress code requirements.

What is the working environment like at OnTrac?

The working environment at OnTrac varies depending on the position and location. Some positions may involve working in a warehouse or distribution center, while others may involve driving a delivery vehicle or working in an office. It is best to check with OnTrac or the hiring manager for specific information about the working environment.

What is the minimum age for hiring at OnTrac?

The minimum age for hiring at OnTrac varies depending on the position and location. Some positions may require applicants to be at least 18 years old, while others may require applicants to be at least 21 years old. It is best to check with OnTrac or the hiring manager for specific age requirements.

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