OnStar is a subsidiary of General Motors that provides a range of services for its customers, including navigation, safety, and security features. One of the most important aspects of OnStar is its customer service. OnStar customer service is available 24/7 and provides assistance with everything from technical support to emergency services.
Customers can reach OnStar customer service by pushing the blue OnStar button in their vehicle, calling the toll-free number at 1.888.4ONSTAR (1.888.466.7827), or using the TTY number for customers who are deaf, hard of hearing, or speech impaired. OnStar representatives are knowledgeable and can assist with a variety of issues, including finding a nearby gas station or providing directions to a destination. They can also help customers with more complex issues, such as troubleshooting problems with their vehicle’s systems.
Overall, OnStar customer service is known for being reliable and efficient. Whether customers need help with a minor issue or a major emergency, they can count on OnStar to provide the support they need.
- Understanding OnStar Services
- Navigating the OnStar Mobile App
- Interacting with OnStar Advisors
- Managing Your OnStar Account
- Exploring Available OnStar Plans
- OnStar Customer Service and Support
- Additional OnStar Features
- OnStar and Vehicle Maintenance
- OnStar Community and Resources
- Frequently Asked Questions
Understanding OnStar Services
OnStar provides a wide range of services to its customers, including roadside assistance, emergency services, connected services, crisis assist, and super cruise. Each of these services is designed to provide convenience and peace of mind to OnStar customers.
OnStar Roadside Assistance
OnStar Roadside Assistance is available 24/7 and provides help with flat tires, dead batteries, lockouts, and more. To access this service, simply press the blue OnStar button in your vehicle, and an OnStar Advisor will be there to assist you.
OnStar Emergency Services
OnStar Emergency Services is designed to provide immediate assistance in the event of an emergency. If you are involved in a collision or need emergency medical assistance, simply press the red SOS button in your vehicle, and an OnStar Advisor will be there to assist you.
OnStar Connected Services
OnStar Connected Services provides a range of features to help you stay connected while on the road. These features include in-vehicle Wi-Fi, remote start, and remote lock and unlock. To access these features, simply download the OnStar app on your smartphone and connect it to your vehicle.
OnStar Crisis Assist
OnStar Crisis Assist is designed to provide assistance during natural disasters, civil unrest, or other crises. If you are in an affected area, simply press the blue OnStar button in your vehicle, and an OnStar Advisor will be there to assist you.
OnStar Super Cruise
OnStar Super Cruise is an advanced driver assistance system that allows you to drive hands-free on compatible highways. This feature uses precision LiDAR mapping, real-time cameras, and sensors to provide a safe and secure driving experience.
Overall, OnStar provides a comprehensive suite of services to help its customers stay safe and connected on the road. Whether you need roadside assistance, emergency services, or connected features, OnStar has you covered.
The OnStar Mobile App is a powerful tool that gives drivers access to a range of features and services from their mobile device. Here’s a quick guide to help you navigate the app and get the most out of its features.
Getting Started with the Mobile App
To get started with the OnStar Mobile App, you’ll need to download it from the App Store or Google Play. Once you’ve installed the app, you’ll need to sign in using your OnStar account credentials. If you don’t have an OnStar account, you can create one within the app.
Once you’re signed in, you’ll be able to access a range of features, including remote start, lock and unlock, and vehicle diagnostics. You can also view your vehicle’s location and track its movements in real-time.
Using the OnStar Guardian App
The OnStar Guardian App is a companion app that provides additional safety and security features. With the Guardian App, you can set up a virtual safety circle for your family members and receive alerts when they arrive or leave specific locations. You can also use the app to call for roadside assistance or get help in an emergency.
To use the Guardian App, you’ll need to sign up for a Guardian subscription. The subscription provides access to a range of features, including automatic crash response, emergency services, and roadside assistance.
Overall, the OnStar Mobile App and Guardian App are powerful tools that can help you stay connected with your vehicle and provide peace of mind when you’re on the road. With a range of features and services available, there’s something for everyone in these powerful apps.
Interacting with OnStar Advisors
OnStar provides customers with access to a team of highly trained advisors who are available 24/7 to assist with any questions or concerns. These advisors can provide assistance with a wide range of issues, including emergency response, navigation, and vehicle diagnostics.
Role of OnStar Advisors
OnStar advisors are highly trained professionals who are dedicated to providing exceptional customer service. They undergo extensive training to ensure that they are equipped with the knowledge and skills necessary to assist customers in any situation.
Advisors are responsible for a wide range of tasks, including providing emergency response services, helping customers navigate to their destination, and providing vehicle diagnostics and maintenance information. They are also available to answer any questions that customers may have about their OnStar service.
Communicating with TTY Advisors
OnStar offers TTY (Text Telephone) services for customers who are deaf, hard of hearing, or speech impaired. TTY advisors are available 24/7 to assist with any issues that customers may have.
To communicate with a TTY advisor, customers can use their TTY device to send a message to the OnStar service center. The advisor will then respond via TTY, providing assistance with any issues that the customer may be experiencing.
Customers who require TTY services can call OnStar’s toll-free TTY number at 1.877.248.2080. This number is available 24/7 and will connect customers with a TTY advisor who can assist with any questions or concerns.
Overall, OnStar advisors are dedicated to providing exceptional customer service and are available to assist with any issues that customers may have. Whether customers need emergency response services, navigation assistance, or vehicle diagnostics, OnStar advisors are there to help.
Managing Your OnStar Account
Creating and Managing Your OnStar Account
To create an OnStar account, customers can visit the OnStar website and select the “Sign Up” option. They will be asked to enter their personal information, including their name, email address, and phone number. Once they have created an account, they can manage their OnStar subscription through their GM account.
In their GM account, customers can view, manage, and change their OnStar or Connected Services plan. They can add or select a different plan, review diagnostic information, receive vehicle support, manage maintenance and service, and access an online Owner’s Manual. Customers can also download the OnStar mobile app to manage their account and access additional features.
Understanding GM Rewards
GM Rewards is a loyalty program that rewards customers for their purchases and services with GM and its partners. OnStar customers can earn points for their OnStar subscriptions and redeem them for discounts on future purchases or services. To enroll in GM Rewards, customers can visit the GM Rewards website and sign up for free. They can then link their OnStar account to their GM Rewards account and start earning points.
To access their OnStar account, customers can log in to their GM account using their email address and password. If they forget their password, they can click on the “Forgot Password” option and follow the instructions to reset it. Customers can also log in to their OnStar account through the OnStar mobile app using their OnStar username and password.
In case of any issues or queries related to managing their OnStar account, customers can contact the OnStar customer support team through phone or email. The OnStar website also provides a comprehensive list of support articles and FAQs to help customers manage their account effectively.
Overall, managing an OnStar account is a simple and straightforward process that can be done online or through the OnStar mobile app. With the help of GM Rewards and OnStar customer support, customers can make the most of their OnStar subscription and enjoy a hassle-free driving experience.
Exploring Available OnStar Plans
Overview of OnStar Plans
OnStar offers a variety of plans to fit the needs of different drivers. Each plan comes with a set of features that range from basic to comprehensive. The available plans include:
Basic Plan: This plan is included with most new GM vehicles for a trial period. It includes select features such as Automatic Crash Response, Emergency Services, and Roadside Assistance.
Protection Plan: This plan includes all the features of the Basic Plan, plus additional services such as Stolen Vehicle Assistance, Advanced Diagnostics, and Remote Access.
Security Plan: This plan includes all the features of the Protection Plan, plus extra security features such as Automatic Crash Response, Emergency Services, and Roadside Assistance.
Guidance Plan: This plan includes all the features of the Security Plan, plus turn-by-turn navigation, Destination Download, and OnStar AtYourService.
Driver’s Assurance Plan: This plan includes all the features of the Guidance Plan, plus an added layer of protection with the ability to schedule maintenance and receive monthly diagnostics reports.
Choosing the Right Plan
Choosing the right OnStar plan depends on the driver’s needs and preferences. Drivers who want basic safety and security features may find the Basic Plan sufficient, while those who want more comprehensive services may opt for the Protection, Security, or Guidance Plans. The Driver’s Assurance Plan is ideal for drivers who want a more proactive approach to vehicle maintenance and diagnostics.
Drivers can easily compare the features and pricing of each plan on the OnStar website or by contacting OnStar customer service. It’s important to note that some features may not be available in certain areas or on certain vehicles.
Overall, OnStar offers a range of plans to fit the needs of different drivers. From basic safety features to comprehensive services, drivers can choose the plan that best fits their lifestyle and budget.
OnStar Customer Service and Support
OnStar is a leading provider of in-vehicle safety and security services, offering a range of features and services to help drivers stay connected and protected on the road. One of the key components of the OnStar experience is its customer service and support, which is available 24/7 to help drivers with any questions or concerns they may have.
Accessing OnStar Customer Service
Accessing OnStar customer service is easy, and there are several ways to get in touch with a representative. Drivers can simply press the blue OnStar button in their vehicle to be connected with an advisor, who can assist with a variety of issues, from directions to emergency services. Customers can also call the OnStar customer service number at 1-888-466-7827 to speak with a representative directly.
Utilizing OnStar Support Services
OnStar offers a range of support services to help drivers get the most out of their experience. These services include crisis assist, which provides support during emergencies, as well as advisors, who are available 24/7 to answer questions and provide assistance. OnStar also offers a variety of support articles on its website, which cover topics ranging from account management to troubleshooting.
If drivers have any concerns about their OnStar services, they can report them directly to OnStar by calling the customer service number or by filling out a form on the OnStar website. OnStar also offers a live chat feature on its website, which allows customers to chat with a representative in real-time. For more information on how to contact OnStar, drivers can visit the contact us page on the OnStar website.
Overall, OnStar’s customer service and support is a key component of its commitment to providing a safe and secure driving experience. With a range of support services and knowledgeable advisors available 24/7, drivers can feel confident knowing that they have the resources they need to stay connected and protected on the road.
Additional OnStar Features
OnStar offers a variety of additional features to enhance the driving experience and provide peace of mind to its customers. Some of the notable features are discussed below.
Wi-Fi and Hotspot Services
OnStar offers Wi-Fi and hotspot services to its customers. With a data plan, customers can connect up to seven devices to the internet simultaneously. This feature allows passengers to stay connected and entertained during long trips. It also provides a backup option in case of an emergency where internet connectivity is required.
OnStar offers Bluetooth connectivity, allowing customers to connect their smartphones and other devices to their vehicles. This feature enables hands-free calling and messaging, making it easier and safer to communicate while driving. It also allows customers to stream music from their devices directly to their car’s sound system.
Directions and Connections
OnStar provides directions and connections services to its customers. This feature includes turn-by-turn navigation, automatic crash response, and roadside assistance. It also provides real-time traffic updates, allowing customers to avoid traffic congestion and reach their destination faster.
In addition, OnStar’s directions and connections service offers stolen vehicle assistance, which can help customers recover their stolen vehicles. It also provides remote vehicle diagnostics, allowing customers to monitor their vehicle’s health and receive alerts when maintenance is required.
Overall, OnStar’s additional features provide a range of benefits to its customers, including peace of mind, control, and enhanced driving experiences.
OnStar and Vehicle Maintenance
OnStar is not only a safety and security service but also a helpful tool for vehicle maintenance. With OnStar, drivers can receive diagnostic information and alerts about their vehicle’s health, which can help them avoid costly repairs and keep their vehicle running smoothly.
Vehicle Maintenance with OnStar
OnStar offers a range of vehicle maintenance services, including diagnostic information, oil life monitoring, and tire pressure monitoring. Drivers can access this information through the OnStar app or by contacting an OnStar advisor.
OnStar’s diagnostic information service can help drivers identify potential issues with their vehicle before they become major problems. The service can provide alerts for issues such as low battery voltage, engine coolant temperature, and transmission fluid temperature. Drivers can also receive alerts for tire pressure and oil life, which can help them stay on top of routine maintenance.
Understanding Diagnostic Information
OnStar’s diagnostic information service provides drivers with detailed information about their vehicle’s health. Drivers can access this information through the OnStar app or by contacting an OnStar advisor. The service can provide alerts for issues such as low battery voltage, engine coolant temperature, and transmission fluid temperature.
Drivers can also receive alerts for tire pressure and oil life, which can help them stay on top of routine maintenance. The OnStar app provides a detailed report of the vehicle’s diagnostic information, including any issues that need attention.
In addition to providing diagnostic information, OnStar can also help drivers with flat tires. OnStar advisors can provide assistance with changing a flat tire or arranging for a tow truck if needed.
Overall, OnStar’s vehicle maintenance services can help drivers stay on top of routine maintenance and identify potential issues before they become major problems. With OnStar, drivers can have peace of mind knowing that their vehicle is in good hands.
OnStar Community and Resources
Joining the OnStar Community
OnStar offers an active and collaborative community where members can come together, gain insight, and find product support. The OnStar Community is a great resource for OnStar subscribers to learn more about events and ask questions to fellow fans. Joining the community is easy, and members can access it through the OnStar website.
Once in the community, members can interact with other subscribers, share their experiences, and receive help from OnStar experts. The community is also an excellent place to provide feedback. OnStar values feedback from its subscribers and uses it to improve its services.
Exploring OnStar Resources
OnStar offers a range of resources to help subscribers get the most out of their OnStar services. The OnStar website is a great place to start exploring these resources. The website provides a wealth of information on OnStar services and features, including how they can make a difference in your life.
OnStar Advisors are also available 24/7 to help subscribers with any questions they may have. Subscribers can push the blue OnStar button in their vehicle or call toll-free at 1.888.4ONSTAR (1.888.466.7827) to speak with an Advisor. For those who are deaf, hard of hearing, or speech-impaired, OnStar offers a toll-free TTY number at 1.877.248.2080.
In addition to the OnStar website and Advisors, OnStar also offers the OnStar Guardian app. The app provides peace of mind by connecting subscribers with loved ones and emergency services when they need it most. OnStar also offers product plans and pricing information on its website, making it easy for subscribers to find the plan that best fits their needs.
Overall, the OnStar Community and OnStar resources provide subscribers with a wealth of information and support. Whether you need help with your OnStar services or want to connect with other subscribers, OnStar has you covered.
Frequently Asked Questions
How do I cancel my OnStar subscription?
To cancel your OnStar subscription, you can call OnStar customer service at 1-888-4-ONSTAR (1-888-466-7827) or visit the OnStar website and cancel online. Keep in mind that cancellation fees may apply, depending on the terms of your subscription.
How do I contact OnStar customer service?
To contact OnStar customer service, you can call 1-888-4-ONSTAR (1-888-466-7827) or visit the OnStar website and use the live chat feature. OnStar advisors are available 24/7 to assist with any questions or concerns.
What is OnStar Guardian and how does it work?
OnStar Guardian is a mobile app that provides safety and security services for you and your loved ones, even when you’re not in your vehicle. The app allows you to create a network of trusted contacts who can be contacted in case of an emergency. It also provides access to roadside assistance and other OnStar services.
How do I check my OnStar subscription?
To check your OnStar subscription, you can log in to your OnStar account on the OnStar website or use the My OnStar app. From there, you can view your subscription details, including your plan and payment information.
Can I get insurance through OnStar?
No, OnStar does not offer insurance. However, OnStar does offer discounts on auto insurance through its partnership with select insurance providers. Contact your insurance provider to see if you qualify for an OnStar discount.
What are some common OnStar customer service complaints?
Some common OnStar customer service complaints include long wait times to speak with an advisor, difficulty canceling subscriptions, and issues with billing and payment. However, OnStar is committed to providing excellent customer service and works to resolve any issues as quickly and efficiently as possible.