Nike Customer Service

Frequently Asked Questions

How can i track my order / delivery?

You can track your Nike order by clicking the link below:

• Nike Order Tracking

How can i find nearest Nike store to me?

You can use Nike Store Locator tool to see a list of Nike stores near to you.

How to check my Nike gift card balance?

You can check Nike gift card balance by clicking the related link easily. You should know your Gift Card Number and PIN for checking. 

How to become a member of Nike Online?

You can become a member by clicking here and give the necessary information about you.

What is Nike Gift Cards?

If you want to present an impressive gift to your loved ones, you can choose Nike’s Gift Card options. These options can be sent to the target person in less than 24 hours via email. Digital gift cards allow your loved ones to shop on Nike for free within their balance. The balances on the gift card can also be applied as a discount on their total fees.

1. When choosing a Gift Card, you can determine the design of the card. For this, you have a total of 20 options on Nike’s official website.
2. Nike delivers the gift card by mail or e-mail, leaving the choice to you. But the fastest method is of course the email method.
3. You can load a balance of 25 dollars – 50 dollars – 75 dollars – 100 dollars – 150 dollars – 200 dollars – 250 dollars into the gift card you will create. Nike also offers the option to set a custom amount. The maximum amount rate is $ 500.
4. You can add optional messages to Nike Gift cards.
5. Nike Gift Cards purchased are available at Nike.com, Converse.com, and at Nike and Converse-owned retail locations.
6. Nike uses 1 percent of the balance in purchasing Gift Cards to support Marathon Kids. You can click here to buy the gift card now.

What is the return policy of Nike?

Nike’s standard return period is set at 30 days. In certain cases, this period may be extended. Due to coronavirus, the return period of orders placed after February 14, 2020, has been changed to 60 days and this is the most up-to-date information. The return process is paperless at Nike.

1. You can return your Nike branded products without any reason. The steps you need to follow for this are as follows:
2. First, log in to your Nike account with your username and password.
3. Click here to enter.
4. You then need to select the items you want to return. For this, go to the ” View or Manage ” page, click on the ” Return Items ” option, view your orders on the Nike App. Then choose the “Start Return” option.
5. Before clicking Submit Return, provide a reason as an option and complete the process.
6. With the pre-paid UPS system, match the return information with the information in the email and ship the product.
7. You can also do the return processes from the store. All you need is to locate the order number. Also, if you do not have a Nike account, you can start the return process with your order number and email address information.

Where is my refund? 

Items you ship within the scope of the Nike Refund process must reach Nike. After this return process, items are returned within two business days of arrival at Nike. According to the policies of the bank, there may be a difference in a few business days in the reflection of this fee to you. Click here to learn more. You can also click here to follow the status of the claims you have created.

How do I exchange my Nike order?

If you want to start the exchange process instead of returning the product, what you need to do is to create the request within the term determined according to the period you are in. This period can be 30 or 60 days. Click here for precise information.

You can go to the Nearest Nike store and make your change. However, for this, you must also declare your order number. To find this, you can go to the Orders Page from the membership system. If you are not a member, check the mail you received when you made your purchase.

If it has been overdue since you received the product, you can exchange it via Nike. However, the product should never be used and washed.

What are Nike’s shipping options? 

If you have completed the sign-in process when you shop on Nike.com, you will have free standard shipping for all products. Other shipping methods are paid. Let’s examine the features of each one by one:

Nike Standard Shipping

1. When this method is used, the product reaches you within 3 – 6 business days.
2. If you are a guest, you can benefit from free shipping for only 150 dollars.
3. For guest shopping under 150 USD, the fee is 8 USD.

Nike Expedited Shipping

1. When this method is used, the product reaches you within 2-3 business days.
2. This shipping costs $ 5 for Nike members.
3. If you shop as a guest, the fee is $ 15.

Nike Express Shipping

1. When this method is used, the product reaches you within 1 – 2 business days.
2. If you are a Nike member the fee will be only $ 15.
3. The fee for purchases made as a guest is 25 Dollars.

In addition to all this, you can also choose the store pickup option. This option allows your product to be left at the nearest store. This service is provided completely free of charge for all eligible orders. You can click here to get more information on the subject.

What payment options can I use on Nike.com? 

When you want to shop on Nike.com, you can complete your shopping with numerous payment methods.

1. Use your Visa, MasterCard, American Express, Discover based credit cards.
2. Use the Apple Pay service.
3. Take advantage of PayPal.
4. Use Nike and Converse Gift Cards and check the balance if you wish.
5. Use Product Voucher.

In addition, if you are a member of the Nike system, you can register your gift cards or credit cards in the system and make transactions faster. You can get more information about faqs of the payment process by clicking here.