Nespresso Customer Service

nespresso logo

The Nespresso operating unit is a Swiss-based institution. Nespresso institutions have been serving coffee products for years. The institution that can send and serve coffee products to many locations in the world is increasing its popularity. Nespresso machines are produced for highly professional uses. Especially their disposable coffees are also appreciated by customers. Having many varieties, Nespresso offers the best machines and coffees to provide the best service to its customers. If you want your coffee and the machine that you make your coffee in the best way, you can choose Nespresso. If you are going to choose the institution, you may have questions and suggestions. Nespresso institutions offer customer service to answer your opinions in the best way possible. You can get the support you need by trying the alternative communication ways in our article.

By the way, love consuming caffeine? You have one more choice: Coca Cola! Have a look at the firm details of it.

Nespresso Call Center

Phone Number

Nespresso Phone Number:


Fax Number

Nespresso Fax Number:


Working Hours

7-24 hours

Direct Contact 

After calling the phone number, you can proceed according to the operator’s directions.

Nespresso Contact

Customer Service Number

Nespresso Customer Service Number:


Help Page

Headquarters Address

Nespresso USA Inc.

111 W. 33rd St., 5th Floor

New York, NY 10120

Corporate Office Phone Number

Nespresso Corporate Office Phone Number:


Social Media Accounts






Nespresso Frequently Asked Questions

Nespresso institutions serve all over the world. It tries to give the best service to its customers with its special coffees, professional machines, and many accessories. If you have tried Nespresso’s specialty coffees and experienced coffee machines, you may have questions. If you want to ask your questions about the institution serving all over the world, you can reach the institution through customer services, just like you can contact Pizza Time easily. You can also review the frequently asked questions section we have created for you. We have shared many questions and answers with you. Thus, you can find what you are curious about below.

What is the Shelf Life of Nespresso Capsules?

The Nespresso company has optimally designed its capsules to preserve the aromas of coffee. Especially airtight capsules are preferred. Each capsule box has a certain expiry date. For this reason, we recommend that you leave the boxes with the expiry dates on the lids. Pay attention to expiry dates for best results.

Why Aren’t Limited Edition Capsules Sold?

Limited Edition capsules have been discontinued. Nespresso no longer sells these coffees. Instead, they work on different coffee flavors to offer the most perfect taste. Due to the scarcity of some flavors as raw material, coffees appear in certain periods. Limited Edition coffees that will be offered for sale have some periods. Generally, you can follow the coffees offered for sale in the spring and autumn periods. This way, you can buy the coffees when they are on sale.

What Are Pure Origin and Single Origin Coffees?

Pure Origin and Single Origin coffees have the same origin. Usually, Nespresso Pure Origin has used genuine and specialty coffee. These coffees, which have unique content, pass special tests. Thus, it was produced as a limited production coffee from a 100% cognate country. Both types of coffee are coffee types that have the same origin and pleasant taste.

How Does Nespresso Make Their Coffee Special?

The coffee experts working at Nespresso take care to create all coffee blends with their unique flavors and aromas. That’s why they prefer the best quality coffee beans.

  • After their work, aroma profile matching is done to create Nespresso quality. In other words, the evaluation is made by tasting the coffees.
  • Nespresso, which wants to offer the most outstanding coffee, takes care that all blends have unique tastes and aromatic characters. It also increases the taste level by using unique beans.
  • Nespresso enables coffee experts to work with the best teams throughout the year. As a result of the work done on the farms, the best coffees are tried to be obtained from fertile soils. Thus, the best products emerge with the coffees obtained from selected coffee farms.

How do Nespresso Coffee Makers Make Creamy Foam?

With its 25 years of experience, Nespresso strives to prepare the best coffees. It prepares coffees with many factors such as roasting and grinding of coffee beans, the flow rate of the coffee machine. Therefore, the density of the cream is also very important. Particular attention is paid to all factors to ensure the density of the cream and the aroma remaining at the bottom of the cup, and preparation is made according to them.

From Which Countries Are Capsule Coffees Available?

All coffees used by Nespresso are sourced from these countries:

  • Brazil, Colombia, Costa Rica, Guatemala, Mexico, Nicaragua, Kenya, Ethiopia, and India

Where Are Coffee Capsules Produced?

The coffee capsules that Nespresso uses are produced in:

  • Orbe in Switzerland
  • At Avenches’ Nespresso Production Centers

These produced coffee capsules are then sent all over the world.

How to Buy Nespresso Products?

If you want to buy Nespresso products, you can visit the site that provides 24/7 service. Nespresso also has many boutiques. You can buy the coffees you want by visiting these boutiques. In addition, if you wish, you will be able to place your orders by connecting to customer services through the communication ways in our article.

Why Aren’t Nespresso Coffees Sold in Markets?

Nespresso company wants to provide a quality service due to its unique working principle. Nespresso, which wants to communicate directly with its customers, does not sell its coffee in the markets. Therefore, Nespresso Club members can submit their experiences, opinions, or expectations on this subject to customer service. In addition, if you wish, you can visit the website and send an e-mail on the site and express your opinions. Nespresso Boutiques provide you with the best support in these matters. You can go to institutions and transfer everything to them with one-to-one communication. This way they will help you.

What Are Nespresso’s Payment Options?

Nespresso offers its customers two payment options:

  1. You can pay your payment by phone via mail order and by credit card. The credits you will use can be Visa, Mastercard.
  2. Another payment option is to pay with a bank. It is possible to pay your payment via bank transfer, that is, by money order and eft.

How Can You Change or Cancel Your Order?

Nespresso institutions automatically take online orders into the system. It then provides the transfer of orders to the shipping center for distribution. If you want to cancel or change your order within this time, you should contact customer service. Or you can try alternative communication ways in our article. So you can contact the support team.

Is It Possible to Buy From Certain Places What You Order From Nespresso?

If you have placed an order from Nespresso online or by phone, it is possible to receive your order from the boutiques within the same day. Nespresso boutiques will prepare your orders for you. But you should be careful to receive your order on the same day.

What Should You Do To Track The Order?

If you want to keep track of where your order is, here’s what you need to do:

  • If you wish, you can check the location of your order by contacting customer service and talking to the officials in the call center.
  • It is also possible to track where your order is online from your account on the site.

What Is The Reason If Your Order Is Delayed?

Your orders are delayed in some cases. The reasons for this situation are:

  • If you place your order after 15.00 on the day, that order will be processed the next day. Therefore, your order will not be delivered to you on the same day.
  • If you place your order on holiday, on the weekend, or the day before the weekend, your order will be delayed to business days. Your order will reach you on a working day.

How Do You Change The Address For Your Orders?

If you want to change the address you use for your order, here’s what you need to do:

  • You should go to Nespresso’s website. You must then log in to your account.
  • When you log in to your account, you will see the “My Address” section. Thus, you will be able to change the address from this section.

What Should You Do If You Want Your Order And Invoice To Be Sent To Different Addresses?

Invoice and product delivery address options are available for your online orders. After adjusting these options most appropriate for you, you will be able to place your order.

How to Order Parts for Your Nespresso Machine?

If you want to order parts for the machine you bought from Nespresso, you should first call customer service. Thus, our coffee experts will identify the right part for your machine. Then, the process will start for the part to be sent to your address. In this way, the machine part you want will be delivered to you as soon as possible.


Scroll to Top