National Grid Customer Service

national grid

National Grid is one of the largest energy delivery companies in the United States, providing electricity and natural gas to millions of customers across the Northeast. As with any utility company, customer service is a crucial aspect of National Grid’s operations. Customers who have questions, concerns, or issues with their service can contact National Grid’s customer service team for assistance.

To reach National Grid’s customer service, customers can call the company’s toll-free number at 1-800-233-5325. Depending on the location and type of service, there may be other numbers to call as well. For example, customers in upstate New York can call 1-800-892-2345, while those in Long Island and Rockaways can call 1-800-490-0045. In the event of an emergency, such as a gas leak or downed power line, customers should call 911 in addition to contacting National Grid.

National Grid’s customer service team is available to assist customers with a wide range of issues, from billing questions to service outages. The company also offers online account management tools, allowing customers to view their bills, make payments, and access other account information from their computer or mobile device. With a focus on providing reliable service and responsive customer support, National Grid is committed to meeting the needs of its customers across the Northeast.

Contacting National Grid Customer Service

Customers who need to reach out to National Grid for assistance can do so through several channels. The easiest and most efficient way to get in touch with National Grid customer service is by calling their toll-free number at 1-800-465-1212. This customer service number is available 24 hours a day, seven days a week, and can be used for a variety of reasons, including reporting power outages, gas emergencies, and general inquiries.

For customers who prefer to communicate through written correspondence, National Grid also provides an email address and mailing address. Customers can send an email to customer_service@nationalgrid.com or mail a letter to National Grid Customer Service, P.O. Box 960, Northborough, MA 01532.

National Grid also offers a comprehensive Contact Us page on their website, which includes additional options for getting in touch with customer service. Customers can choose to fill out an online form, initiate a live chat with a customer service representative, or connect through social media channels such as Twitter and Facebook.

Regardless of the method used to contact National Grid customer service, it is important to have certain information readily available. Customers should be prepared to provide their account number, service address, and a detailed description of the issue or question they need assistance with.

In addition to the resources provided by National Grid, customers can also access helpful information through the company’s website. The website includes a frequently asked questions section, which covers a wide range of topics, including billing, service interruptions, and energy efficiency. Customers can also view their account information, pay bills, and sign up for alerts and notifications through the website.

Overall, National Grid offers a variety of options for customers who need to contact customer service. By providing multiple channels of communication and helpful resources, National Grid strives to provide excellent customer service and support.

Account Management

National Grid offers a comprehensive online platform for managing customer accounts. Customers can access their account information, view bills, track usage, and make payments online. Additionally, customers can start or stop service, and leave service on for landlords.

To get started with account management, customers can create an online profile by registering with their National Grid account number. Once registered, customers can sign in to their account and access a variety of tools and features.

Account Overview

The account overview page provides customers with a summary of their account information, including their current balance, due date, and payment history. Customers can also view their billing and payment history, as well as their energy usage over time.

Account Settings

Customers can manage their account settings online, including updating their contact information, setting up automatic payments, and enrolling in paperless billing. Customers can also choose to receive alerts and notifications about their account, such as bill reminders and outage updates.

View Bills

Customers can view and download their current and past bills online. Bills are available in both PDF and HTML formats and include a breakdown of charges, payment history, and energy usage information.

Track Usage

Customers can track their energy usage over time and compare it to previous months or years. This information can help customers identify areas where they can save on energy costs and make more informed decisions about their energy usage.

Moving

Customers who are moving can easily start or stop service online. National Grid offers a variety of options for moving, including transferring service to a new address or temporarily suspending service.

Start/Stop Service

Customers can start or stop service online for a variety of reasons, including moving, renovations, or temporary closures. National Grid offers flexible options for starting or stopping service, including same-day service for emergency situations.

Leave On for Landlord

Customers who are landlords can choose to leave service on for their tenants by enrolling in National Grid’s landlord program. This program allows landlords to keep service on between tenants and avoid service interruption fees.

For any questions or concerns about account management, customers can contact National Grid’s customer service at 1-800-642-4272.

Understanding Your Bill

National Grid provides a detailed breakdown of customers’ bills, making it easy to understand what they are being charged for. Customers can access their bills online or receive them in the mail. To sign up for paperless billing, customers can visit the National Grid website or call the customer service number at 1-800-322-3223.

About Your Bill

The bill summary includes the customer’s current gas charges or current Balanced Billing installment, the amount due on the last bill, total payments since the last bill, and the total amount due as of the bill date. Customers can also view charges for services other than gas usage, including late payment charges if applicable.

Help Reading Your Bill

National Grid provides a sample bill on their website to help customers understand what they are being charged for. The sample bill includes a breakdown of charges, including the fixed monthly connection charge, supply charge, delivery charge, and miscellaneous charges. Customers can compare this sample bill to their own bill to better understand their charges.

Bill Variations

National Grid offers several types of bills, including Basic Bill, Balanced Bill, Payment Agreement Bill, and Energy Supplier Bill. Each bill type has its own unique features. For example, the Balanced Bill option allows customers to pay a fixed monthly amount based on their average annual usage, while the Payment Agreement Bill allows customers to pay their bill in installments over time.

Bill Inserts

National Grid may include inserts with customers’ bills to provide additional information or to promote special offers. Customers should review these inserts carefully to ensure they are taking advantage of any available discounts or promotions.

Bill Delivery Options

Customers can choose to receive their bills either by mail or electronically through paperless billing. Paperless billing is a convenient and environmentally friendly option that allows customers to view and pay their bills online.

In summary, National Grid provides a clear and detailed breakdown of customers’ bills, making it easy for them to understand their charges. Customers can choose from a variety of bill types and delivery options to best suit their needs. If customers have any questions or concerns about their bill, they can contact National Grid’s customer service number for assistance.

Payment Options

National Grid provides its customers with various payment options to make paying their bills convenient and hassle-free. Customers can choose from several payment methods that suit their preferences and schedule. In case customers encounter any issues or have questions regarding their payments, they can always contact National Grid’s customer service at 1-800-322-3223.

Ways to Pay

National Grid offers several ways to pay bills, including:

  • Pay by Bank Account: Customers can pay their bills directly from their bank account without any additional fees. They can enroll in the Automatic Payment Plan to have their bills paid automatically each month.
  • Pay by Credit Card: Customers can pay their bills using their credit or debit card. National Grid accepts Visa, Mastercard, and Discover.
  • Automated Payments: Customers can enroll in the Automatic Payment Plan to have their bills paid automatically each month. This option ensures that customers never miss a payment.
  • Pay in Person: Customers can pay their bills in person at any of National Grid’s authorized payment centers. They can also pay their bills at any Western Union location.

More Time to Pay

National Grid understands that some customers may need more time to pay their bills. Customers can contact National Grid’s customer service to discuss payment arrangements and avoid service disconnection. National Grid offers several payment assistance programs, including:

  • Budget Billing: Customers can enroll in Budget Billing to pay a fixed amount each month. This option helps customers manage their energy bills and avoid unexpected spikes in their bills.
  • Payment Agreements: Customers can make payment arrangements with National Grid to pay their bills over time.
  • Fuel Assistance: Customers who qualify for Fuel Assistance can receive assistance with their energy bills.

In conclusion, National Grid provides its customers with several payment options to make paying their bills convenient and hassle-free. Customers can choose the payment method that suits their preferences and schedule. If customers encounter any issues or have questions regarding their payments, they can always contact National Grid’s customer service at 1-800-322-3223.

Special Services

National Grid offers a variety of special services to accommodate the needs of different customers. These services are designed to provide additional support and assistance to individuals who may require it.

Third Party Notifications

National Grid provides third-party notification services to customers who may require additional support in managing their energy bills. This service allows customers to designate a third party, such as a family member or caregiver, to receive notices regarding their account. This can be helpful for customers who may have difficulty managing their bills or who may be at risk of disconnection.

Landlord Services

National Grid offers landlord services to property owners who manage multiple rental properties. This service allows landlords to manage their accounts online and receive consolidated billing statements for all of their properties. It also allows landlords to set up automatic payments for their accounts, making it easier to manage their energy bills.

Hearing and Vision Impaired Services

National Grid provides services for customers who are hearing or vision impaired. These services include special billing formats, such as large print or Braille, as well as TTY/TDD services for customers who are deaf or hard of hearing. National Grid also provides assistance for customers who require special accommodations during power outages, such as access to backup generators or other forms of assistance.

Serious Illness or Injury Protections

National Grid offers protections for customers who have a serious illness or injury and are at risk of disconnection. Customers who have a medical professional certify their illness or injury can receive protection from disconnection and may be eligible for special payment plans or other forms of assistance.

Customers who require any of these special services can contact National Grid’s customer service department at 1-800-642-4272. National Grid is committed to providing excellent customer service and support to all of its customers, regardless of their individual needs or circumstances.

Meter and Rates Information

National Grid provides its customers with reliable and affordable energy services. As part of its commitment to transparency, the company offers detailed information about its meter and rates policies.

Meters

National Grid uses advanced metering technology to measure the amount of electricity and gas consumed by its customers. These meters are installed at the customer’s premises and provide accurate readings of energy usage.

Customers can view their energy usage data through National Grid’s online portal or mobile app. The company also offers various meter-related services, such as meter testing and replacement, to ensure that customers receive accurate bills.

Rates

National Grid offers a variety of rates for its customers, depending on their energy usage patterns and needs. These rates include:

  • Residential Rates: National Grid offers several rate options for residential customers, including fixed, variable, and time-of-use rates. Customers can choose the rate that best suits their energy usage patterns and budget.

  • Commercial Rates: National Grid offers a range of rate options for commercial customers, including demand-based rates and time-of-use rates. These rates are designed to help businesses manage their energy costs and improve their bottom line.

  • Industrial Rates: National Grid offers customized rates for industrial customers based on their energy usage patterns and needs. These rates are designed to help industrial customers optimize their energy usage and reduce their costs.

National Grid also offers various programs and incentives to help customers reduce their energy usage and costs. These programs include energy efficiency rebates, demand response programs, and renewable energy options.

For more information on National Grid’s rates and programs, customers can visit the company’s website or contact its customer service team at the number provided on their website.

Energy Saving and Efficiency

National Grid offers various programs and rebates to help customers save energy and increase efficiency in their homes or businesses. By taking advantage of these programs, customers can reduce their energy bills and contribute to a cleaner environment.

Customers can browse all rebates available on the National Grid website and find the ones that are relevant to their needs. Some of the rebates offered include incentives for energy-efficient upgrades to single or multi-family homes, such as insulation and heating, as well as new additions. There are also rebates available for high-efficiency heat pumps, electric vehicles, and energy-efficient equipment.

In addition to rebates, National Grid also offers various efficiency solutions to help customers save energy. These solutions include connected solutions, which use smart technology to optimize energy usage, and more efficiency solutions, which provide customized energy-saving recommendations based on a customer’s specific needs.

National Grid also provides energy-saving tips to help customers make small changes in their daily activities that can lower energy bills and enhance comfort. These tips include upgrading appliances, insulating and air-sealing homes, and more.

For businesses, National Grid offers technical assistance and financial incentives to help them make energy-efficient upgrades and reduce their energy bills. Customers can connect with National Grid for an in-person or virtual conversation to learn more about these programs.

Customers can also use the EPA Portfolio Manager, a free online tool provided by National Grid, to track and manage their energy usage and identify opportunities for improvement.

If customers have any questions or need assistance with energy-saving programs or rebates, they can contact National Grid’s customer service number for help.

Natural Gas Services

National Grid provides natural gas services to its customers. If you are interested in converting to natural gas or expanding your current natural gas service, National Grid can help. The company offers a range of services to meet your needs.

To expand your natural gas service, you will need to fill out a service expansion required form. This form is available on the National Grid website or by calling the customer service number. The company will then work with you to determine the best way to expand your service.

In the event of a gas emergency, such as a gas leak or carbon monoxide issue, it is important to contact National Grid immediately. The company has a 24-hour gas emergency hotline that customers can call to report emergencies. It is important to know the signs of a gas leak, such as the smell of gas or a hissing sound coming from pipes or appliances.

National Grid also provides information on odor fade, which can occur when natural gas loses its distinctive odor. This can make it difficult to detect gas leaks, so it is important to have carbon monoxide detectors in your home. The company also provides information on appliance safety and pipeline safety to help customers stay safe.

If you have pipes on your property, National Grid can provide information on how to maintain them and keep them safe. The company also has pipeline efforts in place to ensure the safety and reliability of its natural gas infrastructure.

Overall, National Grid offers a range of natural gas services to its customers. Whether you are looking to convert to natural gas, expand your service, or need assistance in the event of a gas emergency, National Grid’s knowledgeable and confident customer service team is available to help.

Electricity Services

National Grid provides reliable electricity services to its customers. In case of a power outage, customers can report it by calling the customer service number at 1-800-465-1212 for Massachusetts and 1-800-867-5222 for Upstate NY. Customers can also report a gas emergency by calling 1-800-233-5325 or 911 for Massachusetts and 1-800-892-2345 or 911 for Upstate NY. In New York, customers can call 911 or 1-718-643-4050.

National Grid’s Outage Central provides customers with up-to-date information on power outages in their area. Customers can sign up for Outage Alerts to receive text or email notifications about outages affecting their service. The Outage Map allows customers to view the status of outages and estimated restoration times.

During storm season, National Grid provides Storm Safety tips to help customers prepare for severe weather. In the event of a power outage, National Grid follows a Restoration Process to restore power as quickly and safely as possible. If a customer relies on life-sustaining equipment, they should contact National Grid to register for the Life-Sustaining Equipment Program.

National Grid also provides resources on Electric Safety, including information on Downed Power Line Safety. Customers should never approach or touch a downed power line, and should instead call National Grid immediately. Trees can also pose a risk to electric service, and National Grid offers guidance on Trees and Your Service to help customers maintain safe distances between trees and power lines.

Overall, National Grid’s electricity services and resources aim to provide customers with reliable and safe electricity service.

Safety and Emergency

National Grid takes the safety of its customers seriously and provides assistance in case of emergencies. In case of an emergency, customers can contact National Grid’s customer service center at 1-800-642-4272.

Natural gas safety is a top priority for National Grid. The company adds a sulfur-smelling chemical called mercaptan to its natural gas to help customers recognize a leak immediately. It is important for customers to know the signs of a gas leak, which include a hissing or whistling sound near a gas appliance, bubbling in wet areas, and dead or discolored vegetation in an otherwise green area. If customers suspect a gas leak, they should leave the area immediately and contact National Grid’s emergency number at 1-800-892-2345 or 911.

In Massachusetts, customers can report a gas emergency by calling 1-800-233-5325 or 911. National Grid provides assistance 24 hours a day, every day. It is important for customers to know that natural gas is naturally tasteless, colorless, and odorless. The sulfur-smelling chemical added by National Grid is the only way to detect a gas leak.

National Grid recommends that customers have an emergency plan in place in case of a storm or other emergency. This plan should include the location of emergency supplies, meeting places, contact information, and safety precautions. Customers should also protect their assets by securing outdoor furniture and equipment, trimming trees and shrubs, and turning off appliances and electronics.

Overall, National Grid is committed to providing safe and reliable service to its customers. In case of an emergency, customers can contact National Grid’s customer service center or emergency number for assistance.

Select Your Region

National Grid offers services to customers in different regions. To access specific information about your account or services, you need to select your region. Here’s how to do it:

  1. Go to the National Grid website.
  2. Click on “Select Your Region” located at the top of the page.
  3. Choose your region from the drop-down menu.

Once you select your region, you will be directed to a page with information specific to your area. This includes contact information, payment options, and outage reports.

New York

If you are a National Grid customer in New York, you can select from the following regions:

  • Long Island and the Rockaways
  • Metro (Brooklyn, Queens, and Staten Island)

Each region has its own customer service number, which you can find on the National Grid website. You can also report outages and gas emergencies through these numbers.

Massachusetts

If you are a National Grid customer in Massachusetts, you can access information about your account and services by selecting the “Massachusetts” region. This includes information about electricity and gas services, as well as payment options and outage reports.

Rhode Island

National Grid also offers services to customers in Rhode Island. If you are a customer in this region, you can access information about your account by selecting “Rhode Island” from the drop-down menu.

In conclusion, selecting your region is an important step in accessing information about your National Grid account and services. By following the steps outlined above, you can easily find the information you need and contact customer service if necessary.

Frequently Asked Questions

National Grid provides customer service to its customers across the United States. Here are some frequently asked questions and their answers.

What is the phone number for National Grid Upstate NY?

To contact National Grid in Upstate NY, customers can call 1-800-867-5222. This number can be used to report an outage or a gas emergency.

How do I call the National Grid in New York?

To contact National Grid in New York, customers can call 1-718-643-4050. This number can be used to report a gas emergency or an outage.

What is the phone number for the Massachusetts National Grid billing?

To contact the Massachusetts National Grid billing department, customers can call 1-800-322-3223. This number can be used to ask questions about billing or to report billing issues.

How do I report a National Grid outage in upstate NY?

To report a National Grid outage in upstate NY, customers can call 1-800-867-5222. This number can also be used to report a gas emergency.

How do I start National Grid service?

To start National Grid service, customers can call the National Grid customer service number at 1-800-322-3223. Customers can also visit the National Grid website to start service online.

How can I pay my National Grid bill by phone?

To pay a National Grid bill by phone, customers can call 1-888-849-4310. This number can be used to make a payment or to ask questions about billing.

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