Macy’s Customer Service

Rowland Hussey Macy established a posh dry goods shop in New York City in 1858, which grew into one of the biggest and most renowned department shops in the world. After operating failed shops in Massachusetts and California during the gold rush, Macy developed a rapidly expanding company via a low-price approach and strong promotion. He relocated to Georgia, where he worked as a peddler and ultimately opened his own shop, before relocating to New York. Macy’s is trying to achieve success like Kohl’s in customer service. 

The business established its name via aggressive promotion and regularly offering goods at a lower price than the competitors. The business advertised, “We offer products at a lower price than any other house on the planet,” and “Save 6% at Macy’s.” The phrase “Macy’s basement” evolved into a metaphor for crowds, while “Macy’s window” became a word for a visible public space.

The Strauses become one of America’s wealthiest families. Isidor, the family patriarch, and his wife Ida perished on the Titanic’s first voyage.

In 1914, Macy’s launched one of the earliest in-store staff training programs, and in 1919, the company launched its renowned executive training program. Numerous great executives began their careers at Macy’s.

In the 1980s, Macy’s management leveraged their acquisition of the business. When sales fell short of expectations in 1992, the business was forced into bankruptcy.

Macy’s Customer Service Number

To reach customer service, please call one of the numbers below. You may just phone them to ask your questions in the same time frame. Furthermore, you may request help on using the service you use at Macy’s.

  • Macy’s Customer Service Number 1 (Credit): 888 257 6757
  • Macy’s Customer Service Number 2 (Credit): 513 398 5221
  • Macy’s Customer Service Number 3 (Furniture and Mattress): 8888226229
  • Macy’s Customer Service Number 4 (International): 513 573 7912
  • Macy’s Customer Service Number 5 (Logistics And Operations): 201 863 3250
  • Macy’s Customer Service Number 6 (Systems And Technology): 678 474 2000
  • Macy’s Customer Service Number 7 (Wedding and Gift Registry): 800 568 8865
  • Macy’s Customer Service Number 8: 212 494 3000
  • Macy’s Customer Service Number 9: 513 579 7000
  • Macy’s Customer Service Number 10 (Legal): 888 529 2254
  • Macy’s Customer Service Number 11 (Sales/ Reservations): 800 456 2297
  • Macy’s Customer Service Number 12 (Furniture): 800 622 9233
  • Macy’s Customer Service Number 13 (Mattress): 877 622 9722
  • Macy’s Customer Service Toll-Free Number: 800 289 6229
  • Macy’s Customer Service Working Hours: 24/7

Macy’s Customer Contact Email

A list of e-mail addresses for contacting the company regarding a service problem or questions is given below. If you have questions, you may contact the company via e-mail and include your question in the message.

Macy’s Customer Service E-Mail Address 1:

Macy’s Customer Service E-Mail Address 2:

Macy’s Customer Service E-Mail Address 3:

Macy’s Customer Service E-Mail Address 4:

Macy’s Customer Service E-Mail Address 5:

Macy’s Mailing Addresses

151 West 34th Street
New York, NY 10001 USA

Macy’s Headquarters Phone Number: 513 579 7000

Macy’s Social Media Accounts

If you wish to connect with Macy’s, use the connections given below. She’s on the most major social networking sites including LinkedIn, Twitter, and Facebook. Social media allows you to connect with your connections while also encouraging their participation. To speak with a customer care representative, customers may connect with a representative via the social media platforms mentioned below.

Frequently Asked Questions About Macy’s

We have gathered some of the most frequently asked questions about Macy’s services. Macy’s has been a very successful retail store for many years now and because of its popularity, there are many questions regarding its services. You can find out what you are curious about at Macy’s by contacting teams such as eBay’s customer service.

Can I return something to Macy’s that I bought online?

Yes, without a doubt. Simply return your purchase, together with your invoice, to any Macy’s location for a refund. If you don’t have your invoice with you, you may just print your email confirmation, which would serve in this situation.

How strict is Macy’s return policy?

Macy’s wants you to be delighted with your purchase; but, if you are not entirely happy, we will happily accept most returns by mail or in-store within 30 days of your purchase at no additional cost to you. Exceptions to this rule are listed below. Items returned must be in their original, saleable condition, complete with their original tags.

Can I cancel a Macy’s order?

If you are logged in with your Macy’s account, you will see the following: To cancel an order, go to the Order Details page for the order you want to cancel. Click Cancel Order. As soon as the order cancellation confirmation displays, click Yes to indicate that you want to cancel the order in question.

Why is my Macy’s order still processing?

An order status of “Processing” indicates that your order has been put into our system and has been sent to the manufacturer. or to several manufacturers, depending on the nature of your order. As long as Macy’s does not get shipping tracking information from the manufacturer, the order status will remain as “Processing”.

How long do Macy’s orders take?

If you make your purchase before 6 p.m. local time, the majority of goods in stock at your local shop will be ready in only two hours or less. The order must be picked up at your local shop within 7 days if it is in stock.

Can you return an item to Macy’s without a tag?

We accept returns within 30 days after the purchase date as long as the items are returned in saleable condition with the tags remaining on the item. Items that have been worn, altered, or have had their tags removed are not returnable.

Does Macy’s send a confirmation email?

Within an hour of making your purchase on, you will get an email confirmation that contains the following information:

  • Order number that is a unique identifier for each order
  • Item(s) that have been ordered
  • Descriptions
  • Quantities
  • Item(s) cost
  • The shipping address
  • Address for billing
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