Jo-Ann Factory Customer Service

jo- ann logo

The Jo-Ann Factory is a popular retail chain with many stores. This company has institutions in many locations around the world, just like Bath Fitter has retail stores in USA and Canada. The company aims to provide fabric and handicraft products to customers all over the world. The institution that specializes in this subject is recognized by everyone. The headquarters of the institution is known as the former Terex Factory. This company, which started to work in 1943, has gone through difficult paths with its founders. The company, which operated in very few areas at first, expanded its business over time. The company, which currently has more than 750 institutions, is increasing its popularity gradually. This company is known as a publicly traded corporation. Desiring to be the best in her services, Jo-Ann cares deeply about her clients. That’s why it has professional support teams to provide the best service to its customers. If you need help with your shopping from this institution, you can try all the communication ways in our article.

Jo-Ann Call Center

Phone Number

Jo-Ann Phone Number:

1-(330) 656-2600

Fax Number

Jo-Ann Fax Number:

1-(330) 463-6760

Working Hours

Everyday 9am-9pm

Direct Contact 

After calling the phone number, you can proceed according to the operator’s directions.

Jo-Ann Contact

Customer Service Number

Jo-Ann Customer Service Number:

1-(330) 735-6576

Customer Service Mail Adress

Help Page

Headquarters Address

5555 Darrow Road

Hudson, OH 44236


Corporate Office Phone Number

Jo-Ann Corporate Office Phone Number:


Social Media Accounts






Jo-Ann Frequently Asked Questions

The Jo-Ann institution is a company that tries to serve all over the world. The institution that provides products and services to many customers continues its activities. You may have questions if you are going to shop or have made a purchase from this company. That’s why we have created a frequently asked questions section for you. In this section, we have shared the answers to your questions. In this way, you can have the information you want to learn by examining the questions below. If you did not find the answer to the question you were wondering about in the questions, you can try the communication ways in our article.

See also in Shopping category: Target

How Can You Order From Jo-Ann?

If you want to order from Jo-Ann, you can use her official site. There will be many categories for you. You can do your shopping by choosing the ones that are suitable for you from these categories. If you have a problem ordering from the site, you can contact customer service. In this way, it will be possible for you to place your order thanks to the support team.

What Should You Do If You Want to Cancel or Change Your Order?

Jo-Ann institutions do not change or cancel your orders. Therefore, if you want to make changes or additions to your order, you will need to create a different order than your original order. If you are not satisfied with the product you ordered, it is possible to return the product after it reaches you. You can do this by carefully reading the return instructions. When the product you want to return reaches the warehouse, the price of the product will be returned to you within 2 or 3 weeks. If the product you ordered is out of stock and Jo-Ann cannot send you this order, your order will be canceled. In this case, you can order a new product at the price of the product you ordered. To do this, you can connect to customer service.

How Do You Check The Status Of An Order From Jo-Ann?

If you want to track the latest status of your order, here is what you need to do:

  • Go to Jo-Ann’s official site. A link will appear on the site for you to track your order. After clicking this link, you will be directed to the order tracking section.
  • On the page that appears, you will need to enter your order number and order e-mail.
  • Do not forget that your orders are published in 2 and 3 days. That’s why you can control it during this time. In addition, if you have a Jo-Ann membership, you can log in to your account and review your latest order status.

What Payment Methods Can You Use When Ordering At Jo-Ann?

You can use VISA, MasterCard, Discover, American Express credit or debit card, PayPal, or Visa Checkout for your orders from Jo-Ann. It is also possible to pay with JOANN gift cards if you are a US customer. However, Jo-Ann institutions do not accept gift cards of VISA, MasterCard, Discover, and American Express for payment. Please note that you can only use one credit card for your orders. If your order is sent with many cargoes when your order is placed, you may be charged more. You can view all of these order prices on the official site. Also, an installment plan is not offered for your payments. Therefore, you can contact customer service for detailed information.

Why Do You Have Multiple Authorizations on Your Credit Card?

If you press “Submit” too much while placing your order, you will try to place the online order many times. Therefore, you may encounter more than one authorization from your account. Even if your orders are not processed, it is possible to see this status in your account. Authorization is the expected payment in your account for the product you are trying to order. These payments will not appear as real payments. Your payment method will not be charged until your order is deemed valid. As a result of loss of authorization, you may encounter a situation that appears as a refund to your credit card. Or the authorization is completely deleted from your account. You must wait 7 days for the cancellation to occur. This period may vary according to the difference of the bank.

Are Purchases Made With Your Credit Card At Jo-Ann Safe?

Your purchases from Jo-Ann are always safe. All information such as credit card and personal information will be protected when shopping with your credit floor. To provide this protection, Jo-Ann institutions use secure servers and SSL technology. Therefore, your data will not be readable while you are browsing the internet. Jo-Ann organizations have a Privacy Policy on how they ensure privacy and security. If you wish, you can carefully review this policy.

  • Your personal billing information and credit card information will be securely stored upon your request when you complete your membership. You will be able to do your shopping easy as all your information is kept safe. With secure payment, you will have peace of mind.

Please note that if you are not a Jo-Ann member, your payment information will not be stored.

What Happens to US Sales Tax?

If an order you place from Jo-Ann ships to a state where sales tax applies, US tax will be charged. The amount of this sales tax will vary depending on the tax laws and rates of your state. Therefore, be aware that the sales tax rates of your state may vary. Also, check out the following additional information:

  • Please note that sales tax is charged in the shipping state, while packaging and shipping charges may apply.
  • If you have a product to return, your sales tax will be refunded.
  • If you used gift cards on products purchased from Jo-Ann, these gift cards are not taxable.
  • Sales tax is not charged on your products if you order to a military address or states such as Oregon, New Hampshire, Montana, and Delaware.

Do You Have To Register If You’re Going To Order From Jo-Ann?

If you order from Jo-Ann, you are not required to register. Jo-Ann’s membership is optional. In addition, you will not be charged a fee when you become a member. By becoming a member, you have the following benefits:

  1. When you become a member, you will not need to share your address when you place an order.
  2. The products you add to your shopping cart will remain in your cart.
  3. The delivery address of the orders you will give is stored and all your orders are tracked. In this way, you will get the best service for your shopping.
  4. You view the products and shipping dates you ordered from your account. You will also be able to view your order information.

Do You Have To Register To Order Bulk From Jo-Ann?

If you want to place a bulk order, membership is required. So sign up and create an account with Jo-Ann to get paid and earn rewards. This way you will have a free account. In addition, thanks to your Jo-Ann membership, you can win prizes, benefit from bulk pricing and flexible payment options. Thanks to the membership, you will not need to remember the products in your basket. In addition, do not forget that you can follow all the orders you place in the most detailed way.

What Should You Do to Sign Up for a Jo-Ann Account?

If you want to have a Jo-Ann account, go to Jo-Ann’s official site. Here there will be a section for you to log in. You can create an account from this section. After a short period, you will have your account.

Scroll to Top