Intoxalock Customer Service

Intoxalock is a company that provides ignition interlock devices, also known as car breathalyzers, to individuals who have been convicted of driving under the influence (DUI) offenses. With over 5,000 installation locations nationwide, Intoxalock is committed to providing quality customer service to its clients.

Intoxalock’s customer service team is available 24/7 to answer any questions or concerns that clients may have. Clients can contact the team online through the company’s website or by phone to speak with a dedicated customer service representative. Additionally, the company offers an online chat feature for clients who prefer to communicate through instant messaging.

Customer Support

Intoxalock is committed to providing excellent customer service. Customers can contact the company 24/7 through various channels, including phone, email, and online chat. The company’s customer service representatives are knowledgeable and can assist with any questions or concerns related to the ignition interlock device.

Contacting Intoxalock

Customers can contact Intoxalock customer service by calling (888) 283-5899. Existing customers can also call (844) 535-0260 for support. Alternatively, customers can fill out an online contact form or chat with a representative on the company’s website.

When contacting Intoxalock, customers should have their account information ready, including their device serial number, account number, and contact information. This will help the customer service representative quickly locate their account and assist with any issues.

About Intoxalock

What is Intoxalock?

Intoxalock is a leading provider of ignition interlock devices, also known as car breathalyzers. The company was founded in 1992 and has since become a trusted name in consumer safety technology. Intoxalock’s mission is to prevent drunk driving and save lives by providing reliable and affordable alcohol monitoring solutions.

How Does Intoxalock Work?

Intoxalock’s ignition interlock device is a small device that is installed in a vehicle’s dashboard. The device requires the driver to blow into a breathalyzer before starting the car. If the driver’s blood alcohol concentration (BAC) is above a certain threshold, the car will not start.

The device also requires the driver to take random breath tests while driving to ensure they remain sober. The results of these tests are recorded and can be used to monitor compliance with court-ordered sobriety programs.

Intoxalock’s ignition interlock device is easy to use and affordable. The company offers devices that are compatible with most vehicles and can be installed quickly and easily. Intoxalock also provides 24/7 customer support to help drivers with any questions or issues they may have.

Overall, Intoxalock’s ignition interlock device is a reliable and effective way to prevent drunk driving and promote safer roads.

Services Provided by Intoxalock

Intoxalock offers a range of services related to ignition interlock devices, mobile apps, and alcohol monitoring. Here are some of the services provided by Intoxalock:

Ignition Interlock Devices

Intoxalock provides ignition interlock devices (IIDs) that are designed to prevent drunk driving. These devices are installed in a vehicle and require the driver to blow into a mouthpiece before starting the engine. If the driver’s blood alcohol concentration (BAC) is above a certain level, the engine will not start.

Intoxalock’s IIDs are designed to be easy to use and reliable. They are also equipped with a camera to ensure that the person blowing into the device is the driver. Intoxalock’s IIDs are approved by many state agencies and are available at over 5,000 locations across the United States.

Mobile App Services

Intoxalock offers a mobile app that allows users to manage their ignition interlock device from their smartphone. The app provides real-time updates on the device’s status, including whether it needs to be calibrated or serviced. Users can also use the app to schedule appointments and view their test results.

The app also includes a GPS feature that allows users to track their vehicle’s location. This can be useful for monitoring the vehicle’s usage or for locating a lost or stolen vehicle.

Alcohol Monitoring Services

Intoxalock provides alcohol monitoring services for individuals who are required to abstain from alcohol as a condition of their probation or parole. These services include random alcohol testing and remote alcohol monitoring.

Intoxalock’s alcohol monitoring services are designed to be non-intrusive and convenient. They use advanced technology to detect alcohol consumption and can alert the appropriate authorities if a violation occurs.

Overall, Intoxalock’s services are designed to promote safe driving and help individuals stay on the right track. Their ignition interlock devices, mobile app services, and alcohol monitoring services are reliable, easy to use, and backed by excellent customer service.

Working with an Agent

Intoxalock’s customer service agents are trained to provide excellent support and assistance. They can help customers with device installation, calibration, and troubleshooting. Agents can also assist with account management, including billing and payment questions.

Customers can expect prompt and courteous service from Intoxalock’s customer service team. The company’s agents are knowledgeable and can answer any questions related to the ignition interlock device.

Overall, Intoxalock’s customer support is reliable and helpful. Customers can contact the company 24/7 for assistance and expect prompt and courteous service from the company’s knowledgeable agents.

Installation of Intoxalock

Intoxalock provides ignition interlock device installation services throughout the United States. The installation process is straightforward and can be completed in as little as an hour. In this section, we will discuss the installation locations, the interlock installation process, and the certified installers.

Installation Locations

Intoxalock has installation locations in all 50 states. This means that no matter where you are in the country, you can easily find an installation location near you. For example, if you are in Des Moines, Iowa, you can find several Intoxalock locations in the area.

Interlock Installation Process

The interlock installation process is simple and straightforward. First, you will need to schedule an appointment with one of Intoxalock’s certified installers. You can do this by calling (888) 283-5899 or by filling out their online form.

During the installation, the installer will walk you through the process step-by-step. They will teach you how to use the device, answer any questions you may have, and provide you with extra mouthpieces if needed. Once the installation is complete, the installer will give you your certificate of installation.

Certified Installers

All of Intoxalock’s installers are certified professionals who have undergone extensive training. They are knowledgeable and experienced in the installation and maintenance of ignition interlock devices. When you choose Intoxalock, you can be confident that you are getting a high-quality installation from a professional.

In conclusion, Intoxalock offers installation services in all 50 states, has certified installers who are knowledgeable and experienced, and provides a simple and straightforward installation process. If you need an ignition interlock device installed, Intoxalock is a reliable and professional choice.

State Requirements and DUI Laws

Intoxalock is committed to helping customers navigate the complex landscape of state requirements and DUI laws. Each state has its own set of rules and regulations when it comes to drunk driving, and it is important to choose an interlock provider with state experts on staff.

Intoxalock representatives are trained on state laws and regulations and have additional support of state-specific compliance managers. This ensures that customers receive accurate information and guidance throughout the ignition interlock process.

In most states, a DUI conviction will result in the suspension or revocation of a driver’s license. However, some states may allow for a restricted license that allows the driver to operate a vehicle with an ignition interlock device installed.

The blood alcohol concentration (BAC) limit for DUI varies by state. In 49 of the 50 states, the limit is .08% BAC. Utah is the only state with a lower .05% BAC. If a driver is found to be above the limit, they can be charged with DUI per se, which means the evidence of their BAC level speaks for itself.

It is important for drivers to be aware of the specific DUI laws in their state, as penalties and consequences can vary widely. Intoxalock’s state resource pages provide detailed information on DUI laws and the ignition interlock process in each state. Customers can also contact Intoxalock’s customer service team for personalized assistance and support.

Pricing Information

Intoxalock offers ignition interlock devices, commonly known as car breathalyzers, at an affordable price. The cost of the device ranges between $70 and $150 for installation, which is a one-time fee paid at the start of the lease period. This fee is paid directly to the service center for the work done to complete the installation.

The monthly lease price for the device ranges between $60 and $90, depending on the state in which you reside. Intoxalock offers discounts and promotions in many different states, and in some states, they even offer financial assistance if needed. Customers can visit the Intoxalock website to check pricing information for their state.

Intoxalock understands that having to get an IID is unexpected, and they try their best to make it as affordable as possible. For this reason, they offer flexible payment options to fit the budget of their customers. Customers can choose from monthly, quarterly, or annual payment plans.

In addition to the affordable pricing, Intoxalock also offers a 24/7 customer service support system. Customers can access the support system through the Intoxalock website or by calling the customer service number. The customer service team is knowledgeable and ready to assist customers with any questions or concerns they may have regarding pricing or the device itself.

Overall, Intoxalock offers affordable pricing and flexible payment options for their ignition interlock devices. Their commitment to providing excellent customer service makes them a reliable choice for those in need of an IID.

Convenient Locations

Intoxalock offers a network of convenient locations across the United States. With over 2,600 locations nationwide, customers can easily find an installation center near them.

The company’s website provides a search tool that allows customers to find the nearest location. Customers can simply enter their zip code or state to find a list of nearby locations. This makes it easy for customers to find a location that is convenient for them, whether they are at home or on the road.

Intoxalock’s state specialists are available to help customers with any questions they may have about the installation process. They can provide guidance on what to expect during the installation and answer any questions about the device.

Additionally, Intoxalock offers mobile installation services for customers who are unable to visit a location. This service allows a technician to come to the customer’s location, whether it be at home or work, to install the device. This is a convenient option for customers who have busy schedules or are unable to travel to a location.

Overall, Intoxalock’s network of convenient locations and mobile installation services make it easy for customers to get the help they need. With knowledgeable state specialists and a user-friendly website, customers can feel confident in their choice to use Intoxalock’s services.

Frequently Asked Questions

How do I contact Intoxalock customer service?

Intoxalock provides customer support through web chat and phone at (888) 283-5899. Existing customers can also download the Intoxalock Mobile App or log in to MyAccount to manage their account. For those who prefer not to call or chat, Intoxalock also offers immediate online services where customers can fill out a contact form and receive a response from a dedicated customer service representative.

What are the hours of operation for Intoxalock customer service?

Intoxalock customer service is available 24/7 to assist customers with any questions or concerns they may have.

What is the process for paying for Intoxalock services?

Intoxalock offers flexible payment options to fit the needs of its customers. Payment can be made online through MyAccount, by phone, or by mail. Customers can also enroll in the AutoPay program for added convenience.

What should I do if I experience a lockout with Intoxalock?

In the event of a lockout, customers should contact Intoxalock customer service immediately. A lockout can occur if the device detects alcohol on the breath or if the customer fails to perform a rolling retest. Intoxalock customer service will provide instructions on how to resolve the lockout and get back on the road.

What happens if I miss a calibration appointment with Intoxalock?

Missing a calibration appointment can result in a violation and potential consequences, such as an extension of the interlock requirement or even license suspension. It is important for customers to keep their scheduled appointments and contact Intoxalock customer service as soon as possible to reschedule if necessary.

What sets Intoxalock apart from other interlock device companies?

Intoxalock is committed to providing exceptional customer service and support to its customers. With 24/7 customer service availability, flexible payment options, and a nationwide network of service centers, Intoxalock makes it easy for customers to comply with interlock requirements and get back on the road safely. Additionally, Intoxalock devices are designed with the latest technology to ensure accurate and reliable results.