Hydro Flask Customer Service

Hydro Flask is a popular brand known for its high-quality insulated water bottles, tumblers, and other outdoor accessories. While the products are designed to last, there may be times when customers require assistance with their purchases. This is where Hydro Flask’s customer service comes in.

Hydro Flask’s customer service team is dedicated to providing prompt and helpful support to customers. Whether you have a question about a product, need assistance with a warranty claim, or want to return an item, the team is available to help. Customers can reach out to the team via phone or email, and can expect a response within 48 hours.

Hydroflask Customer Service

Hydroflask is a popular brand of insulated water bottles and other outdoor gear. As with any product, customers may have questions or issues that arise during the purchasing process or after they have received their product. Hydroflask offers a variety of customer service options to help customers with any questions or concerns they may have.

Contact Information

Hydroflask’s customer service team can be reached by phone or email. The phone number for customer service is 888-584-9376, and customer service representatives are available from 8am-8pm ET, Monday through Friday. Customers can also submit a contact form on the Hydroflask website, and a customer service representative will respond as quickly as possible.

Warranty Information

Hydroflask offers a lifetime warranty on all of their products. If a customer experiences any issues with their Hydroflask product, they can submit a warranty claim on the Hydroflask website. The warranty covers defects in materials and workmanship, and Hydroflask will replace or repair the product at their discretion.

Return Policy

Hydroflask offers a 30-day return policy for products purchased through their website. If a customer is not satisfied with their purchase, they can submit a return request on the Hydroflask website. The product must be in new, unused condition with all original packaging and tags. Once the return is processed, the customer will receive a refund for the purchase price of the product.

Contact Methods

Hydro Flask offers various ways to contact their customer service team. Customers can choose to submit their inquiries through email or write to the company directly.

Email Submissions

Customers who prefer to send their inquiries via email can fill out the Contact Us form available on the Hydro Flask website. The form requires customers to provide their first and last name, email address, and a message detailing their inquiry. All submissions are answered in the order they are received, and Hydro Flask appreciates customers’ understanding and patience.

For customers who need a faster resolution, Hydro Flask recommends calling their customer service team during business hours. The team is available from 8 am to 8 pm ET, Monday through Friday. The customer service team can be reached by calling 888-584-9376. Please note that the office is closed on all major holidays.

Write to Us

Customers who prefer to write to Hydro Flask directly can send their inquiries to the company’s mailing address. Hydro Flask’s mailing address is as follows:

Hydro Flask 525 NW York Dr. Bend, OR 97703

Customers are advised to include their contact information, including their name, phone number, and email address, in their letter. This information will help Hydro Flask’s customer service team respond to their inquiry promptly.

Overall, Hydro Flask offers multiple ways for customers to contact their customer service team. Customers can choose to submit their inquiries via email or write to the company directly. The customer service team is available during business hours, and customers can expect a response in the order their inquiries are received.

Business Hours

Hydro Flask’s customer service team is available to assist customers during their business hours. Customers can contact the team by phone or email. The business hours for Hydro Flask’s customer service team are as follows:

• Monday to Friday: 8am to 8pm ET

Please note that Hydro Flask’s customer service team is closed on all major holidays.

Customers who need assistance outside of business hours can still submit their inquiries via email or the contact form on Hydro Flask’s website. However, it may take up to 48 hours for the team to respond to email submissions.

For fastest resolution, it is recommended that customers call Hydro Flask’s customer service team during business hours. The team is knowledgeable and confident in helping customers with any questions or concerns they may have.

In addition to contacting customer service during business hours, customers can also refer to Hydro Flask’s website for frequently asked questions and troubleshooting guides. These resources may provide answers to common questions and help customers resolve any issues they may be experiencing.

Parks for All Initiative

Hydro Flask is committed to supporting the environment and helping people enjoy the great outdoors. As part of this commitment, the company launched the Parks for All initiative in 2017. The initiative is focused on building, maintaining, and promoting equitable access to parks.

Hydro Flask has donated more than $3.1 million dollars to support the Parks for All initiative. The company has partnered with several organizations to fund projects that help people enjoy parks and green spaces. Some of the organizations that Hydro Flask has partnered with include The Trust for Public Land, Leave No Trace, and the National Park Foundation.

The Parks for All initiative is focused on promoting diversity, equity, and inclusion in outdoor spaces. Hydro Flask acknowledges the past and present exclusion from outdoor spaces faced by People of Colour and other historically marginalized communities, including womxn, LGBTQIA2S+ and Disabled people. The company is committed to addressing these issues and ensuring that everyone has access to parks and green spaces.

Through the Parks for All initiative, Hydro Flask is helping to create a more sustainable future for parks and outdoor spaces. The company is working to reduce waste and promote responsible use of natural resources. Hydro Flask also encourages people to get involved in their local parks and to help protect these important spaces for future generations.

In conclusion, the Parks for All initiative is an important part of Hydro Flask’s commitment to the environment and to helping people enjoy the great outdoors. The company’s partnerships with various organizations and commitment to promoting diversity, equity, and inclusion in outdoor spaces make it a leader in the outdoor industry.

Frequently Asked Questions

How do I submit a warranty request for my Hydro Flask?

To submit a warranty request for your Hydro Flask, you can use the Warranty Submission Form available on the Hydro Flask website. You will need to provide your name, email address, and a description of the issue with your flask. Once your request is received, Hydro Flask will review it and determine if your flask is covered under warranty.

What is the process for receiving a warranty replacement for my Hydro Flask?

If your Hydro Flask is covered under warranty, you will receive a replacement flask free of charge. The replacement process typically takes 2-4 weeks. Hydro Flask will provide you with a shipping label to send your defective flask back to them. Once they receive your flask, they will send you a replacement.

Are Hydro Flasks covered by a lifetime warranty?

Hydro Flask offers a limited lifetime warranty on their products. This warranty covers manufacturing defects and issues with the flask’s performance. However, the warranty does not cover normal wear and tear, damage caused by misuse or abuse, or cosmetic damage.

Can Hydro Flasks be repaired?

Hydro Flasks cannot be repaired, but they can be replaced if they are covered under warranty. If your flask is not covered under warranty, you can purchase a replacement flask from Hydro Flask.

What are the available replacement parts for Hydro Flasks?

Hydro Flask offers a variety of replacement parts for their flasks, including caps, straws, and lids. These replacement parts can be purchased directly from the Hydro Flask website.

How can I contact Hydro Flask customer service?

Hydro Flask customer service can be contacted by phone, email, or through the Contact Us form on their website. Their customer service team is available Monday through Friday from 8am to 8pm ET.