Hertz Customer Service

Hertz logo

Hertz is a car rental company that has been in business for over 100 years. They have a reputation for providing quality rental cars and excellent customer service. However, like any company, there are times when customers may have questions or concerns about their rental experience. This is where Hertz customer service comes in.

Hertz offers a variety of ways for customers to get in touch with their customer service team. Customers can call, email, or chat with a representative online. Hertz also has a FAQ section on their website that addresses common questions and concerns. The customer service team is available 24/7 to assist customers with any issues they may have. Whether it is a billing question, a problem with a rental car, or a general inquiry, Hertz customer service is there to help.

Contacting Hertz Customer Service

When it comes to contacting Hertz customer service, there are several options available. Customers can choose to contact Hertz via phone, email, or by filling out a contact form on their website. Hertz customer service representatives are knowledgeable and trained to assist customers with any questions or concerns they may have.

Phone

Customers can call Hertz customer service at 1-800-654-4173 for general inquiries or assistance with reservations. For future reservations, customers can call 800-654-3131 or 800-654-3001 for international calls. If a customer’s rental car is in the shop, they can call 800-704-4473 for assistance. For emergency roadside assistance, customers can call 800-654-5060.

Email

Customers can also contact Hertz customer service via email by submitting a form on their website. If a customer has any questions or issues with submitting the form, they can call 1-800-654-4173 for assistance.

Contact Details

In addition to phone and email, customers can also reach out to Hertz customer service by mail. The mailing address for Hertz customer service is:

Hertz Customer Service P.O. Box 26120 Oklahoma City, OK 73126

Hertz Reservation Services

Hertz offers a variety of reservation services to make the rental process as smooth as possible. Customers can reserve a car online or over the phone. Hertz also offers a mobile app that allows customers to make reservations, modify existing reservations, and even extend their rental period.

When making a reservation, customers will need to provide their personal information, including their name, address, and phone number. They will also need to provide their reservation dates, pick-up location, and the type of car they would like to rent. Customers can choose from a variety of car models, including economy, compact, midsize, full-size, and luxury.

If customers have any questions or concerns about their reservation, they can contact Hertz customer service for assistance. Customers can also modify or cancel their reservation by logging into their account online or by calling Hertz customer service. When modifying a reservation, customers can change their pick-up or drop-off location, add or remove additional drivers, or upgrade their car model.

Customers can also extend their rental period by contacting Hertz customer service or by using the Hertz mobile app. When extending a rental, customers will need to provide their reservation number and the new dates they would like to extend their rental period to.

In the event that customers need future rental assistance, they can contact Hertz customer service for help. Hertz offers 24/7 emergency roadside assistance for customers who experience car trouble during their rental period. Customers can also contact Hertz if their car is in the shop and they need a replacement rental car.

Overall, Hertz reservation services offer customers a convenient and easy way to rent a car for their travel needs. With the ability to reserve a car online or over the phone, modify or cancel reservations, and extend rental periods, Hertz provides customers with the flexibility they need to make their rental experience as seamless as possible.

Hertz Gold Club Services

Hertz’s Gold Club Services provide exclusive benefits and rewards for its loyal customers. By joining Hertz’s Gold Plus Rewards program, members can enjoy faster reservations, pickups, and returns, as well as earn points for every rental.

Members can also update their Gold Club profile to ensure a more personalized experience. This includes adding a preferred car type, rental location, and even a favorite radio station. By doing so, Hertz can better tailor its services to meet the member’s needs.

Gold Plus Rewards members can also earn points for every qualifying rental and redeem them for free rental days, upgrades, and other rewards. The more rentals a member completes, the higher their status becomes, unlocking even more benefits and rewards.

Some of the benefits of Hertz’s Gold Plus Rewards program include:

  • Faster reservations, pickups, and returns
  • Exclusive access to special offers and discounts
  • Points earning for every qualifying rental
  • Points redemption for free rental days, upgrades, and other rewards
  • Free additional driver for spouse or domestic partner
  • Guaranteed vehicle availability with 48-hour advance notice
  • Dedicated customer service hotline for Gold Plus Rewards members

In addition to the Gold Plus Rewards program, Hertz also offers its Gold Club service, which provides even more exclusive benefits and services. Gold Club members can enjoy all the benefits of the Gold Plus Rewards program, as well as:

  • Guaranteed one-car-class upgrades
  • Faster rental processing with pre-prepared rental agreements
  • Personalized welcome message and car placement
  • Exclusive access to the Hertz Gold Choice┬« aisle, where members can choose the car they want to drive

Overall, Hertz’s Gold Club Services provide a range of benefits and rewards for its loyal customers. By joining the Gold Plus Rewards program and upgrading to Gold Club, members can enjoy faster reservations, pickups, and returns, as well as earn and redeem points for free rental days, upgrades, and other rewards.

Hertz Rental Services

Hertz offers a wide range of rental services to meet the needs of its customers. Whether you are renting a car for a business trip or a family vacation, Hertz has got you covered. Here are some of the rental services that Hertz offers:

Past Rental

If you have rented a car from Hertz in the past, you can easily access your rental record by logging into your account on the Hertz website. Once you have logged in, you can view your rental history, including the rental record number, and manage your rentals.

Rental Information

Hertz provides detailed information about its rental services on its website. You can find information about the types of cars available for rent, rental rates, rental locations, and rental policies. You can also make a reservation online or by calling Hertz customer service.

Rental Record Number

Every rental from Hertz comes with a rental record number, which is a unique identifier for your rental. You can use this number to access your rental record and manage your rental online.

Manage Your Rentals

Hertz makes it easy to manage your rentals online. You can view your rental history, make a reservation, modify an existing reservation, and cancel a reservation. You can also sign up for Hertz Gold Plus Rewards, which offers benefits such as faster reservations, faster pick-up and drop-off, and free rental days.

In conclusion, Hertz offers a range of rental services to meet the needs of its customers. Whether you need to rent a car for a business trip or a family vacation, Hertz has got you covered. With its easy-to-use website and excellent customer service, renting a car from Hertz is a hassle-free experience.

Hertz Billing and Feedback Services

Hertz offers a range of billing and feedback services to ensure that customers have a hassle-free experience. Whether you have billing questions or comments, or need to provide feedback, Hertz has got you covered.

If you have any billing questions or comments, Hertz has a dedicated team of customer service representatives who are available to assist you. You can call the Hertz customer service hotline at 800-654-2280 to speak with a representative. The hotline is available 24/7, so you can get help whenever you need it.

If you cannot locate your receipt, Hertz has an online receipt retrieval system that allows you to easily access and print your receipt. Simply go to the Hertz website and click on the “Get Receipt” link. You will be prompted to enter your rental agreement number and your last name. Once you have entered this information, you will be able to view and print your receipt.

Hertz also welcomes feedback from customers. If you have any comments or suggestions about your rental experience, you can provide feedback by completing the online customer survey. The survey is quick and easy to complete, and your feedback will help Hertz improve its services.

Overall, Hertz is committed to providing excellent customer service and ensuring that customers have a positive rental experience. Whether you have billing questions, need to locate your receipt, or want to provide feedback, Hertz has the resources and support to help you.

Hertz Lost and Found Services

Hertz offers a Lost and Found service to help customers recover items left behind in rental vehicles or at Hertz locations. If you realize you have left something behind after returning your rental car, you can contact the Hertz Lost and Found department to report your lost item.

To report a lost item, you can call Hertz Customer Service at 1-800-654-4174 and select option 3 for Lost and Found. Alternatively, you can submit a Lost Item Report online through the Hertz website. You will need to provide information about the rental agreement, such as the rental agreement number, rental location, and rental date, as well as a description of the lost item.

If your lost item is found, Hertz will contact you to arrange for its return. You may be responsible for any shipping or handling fees associated with returning the item to you.

It is important to note that Hertz cannot guarantee the recovery of lost items, and is not responsible for items left behind in rental vehicles or at Hertz locations. However, the Lost and Found service is a helpful resource for customers who have lost something valuable and want to try to recover it.

In addition to the Lost and Found service, Hertz also provides a list of Lost and Found locations on their website. This list includes Hertz locations at airports and other rental locations across the United States. If you think you may have left something behind at a Hertz location, you can check the Lost and Found Locations List to see if your location is listed and contact the location directly for assistance.

Hertz Rewards and Partnerships

Hertz offers a rewards program called Hertz Gold Plus Rewards that allows members to earn points for every dollar spent on rentals. Members can redeem their points for free rentals, upgrades, and other benefits. Additionally, Hertz has partnerships with various travel partners, loyalty programs, and credit card companies to offer members even more ways to earn and redeem rewards.

Hertz Gold Plus Rewards members earn one point per dollar spent on rentals. Members with elite status can earn bonus points based on their status level. For example, Five Star members earn a 25% bonus, which equals 1.25 points per dollar spent. Members can redeem their points for free rentals, upgrades, and other benefits. The number of points needed for redemption varies based on the rental location, type of vehicle, and time of year.

Hertz has partnerships with various travel partners, loyalty programs, and credit card companies to offer members even more ways to earn and redeem rewards. For example, members can earn airline miles or hotel points when they rent with Hertz and provide their loyalty program number at the time of reservation. Hertz has partnerships with airlines such as American Airlines, Delta Air Lines, and United Airlines, as well as hotel chains such as Marriott and IHG.

Hertz also offers a partnership with Amtrak, allowing members to earn Amtrak Guest Rewards points when they rent with Hertz. Members can earn 50 Amtrak Guest Rewards points per rental day, up to a maximum of 500 points per rental. Additionally, Hertz has partnerships with various credit card companies, such as American Express, Chase, and Citi, allowing members to earn bonus points or credits when they use their card to pay for their rental.

In summary, Hertz offers a rewards program called Hertz Gold Plus Rewards that allows members to earn and redeem points for free rentals, upgrades, and other benefits. Hertz also has partnerships with various travel partners, loyalty programs, and credit card companies to offer members even more ways to earn and redeem rewards. Members can earn airline miles or hotel points, as well as Amtrak Guest Rewards points, when they rent with Hertz and provide their loyalty program number at the time of reservation.

Hertz Support and Complaints

Hertz provides a variety of customer support options for those who need assistance with their car rental. Customers can call a Hertz agent for future rental assistance, future reservations, or emergency roadside assistance. The toll-free number for emergency roadside assistance is 800-654-5060. Additionally, customers can extend their rental or change their return location by contacting Hertz directly.

In the event that a customer has a complaint about their Hertz rental experience, there are several ways to get in touch with the company. Customers can call Hertz’s customer care line at 1-800-654-4173 or email customer care at [email protected] Alternatively, customers can use Hertz’s Twitter account to tweet their complaint or use the comments section on the Hertz website to discuss their issue.

It is important to note that Hertz has received complaints from customers in the past. Some common complaints include issues with billing, car cleanliness, and poor customer service. However, Hertz has also received positive feedback for their customer support and rental services.

Additional Hertz Services

In addition to their rental car services, Hertz offers a variety of additional services that can enhance the rental experience. These services include emergency roadside assistance, parking and toll violation assistance, sales, and using their website.

Hertz’s emergency roadside assistance is available 24/7 and can be accessed by calling their toll-free number. They offer services such as jump-starts, tire changes, and lockout assistance. If a customer experiences any issues with their rental car while on the road, Hertz’s emergency roadside assistance can help get them back on track quickly and safely.

If a customer receives a parking or toll violation during their rental period, Hertz has a dedicated team to assist with resolving the issue. Customers can call the toll-free number provided on their rental agreement to receive guidance on how to handle the violation. Hertz also offers PlatePass, a service that allows for seamless toll payment during the rental period.

Hertz has a sales team that can assist customers with purchasing a used car. They offer a variety of makes and models and provide financing options as well. Customers can visit their website or call the toll-free number to learn more about purchasing a used car from Hertz.

Hertz’s website offers a variety of tools and resources to assist customers with their rental experience. Customers can make reservations, modify existing reservations, and view their rental history. The website also provides information on Hertz’s rental policies and procedures, as well as frequently asked questions.

Overall, Hertz’s additional services can provide customers with added convenience and peace of mind during their rental experience.

Frequently Asked Questions

What is the Hertz customer service complaint process?

If you have a complaint about Hertz’s customer service, you can submit it through their online feedback form. You can also call their customer service hotline or send them an email. Hertz takes customer complaints seriously and will work to resolve the issue as quickly as possible.

Can I make a reservation with Hertz without a credit card?

No, Hertz requires a valid credit card to make a reservation. This is to ensure that they have a way to charge you for any damages or additional fees that may occur during your rental period.

What is the phone number for Hertz reservations?

To make a reservation with Hertz, you can call their toll-free number at 1-800-654-3131. You can also make a reservation online through their website or mobile app.

How do I contact the Hertz billing department?

If you have a question or concern about your billing, you can contact the Hertz billing department by calling their customer service hotline or sending them an email. You can also view your rental agreement and billing information online through their website or mobile app.

Does Hertz have a rental suspension website?

Yes, Hertz has a rental suspension website where you can check if your rental has been suspended due to a violation. You can access the website through their main website or by calling their customer service hotline.

What is the Hertz claims department phone number?

If you need to file a claim for damages or an accident, you can contact the Hertz claims department by calling their toll-free number at 1-800-704-4473. They will guide you through the claims process and work to resolve the issue as quickly as possible.

Scroll to Top