Harbor Breeze Customer Service

harbor breeze customer service

Harbor Breeze is a popular brand of ceiling fans that offers a wide range of styles and sizes to fit any room. However, like any other product, they may require customer service at some point. Fortunately, Harbor Breeze has a dedicated customer service team that is available to assist customers with any questions, concerns, or issues they may have.

Customers can reach Harbor Breeze customer service by phone, email, or online. The phone number for customer service is 1-888-434-3797, which is available Monday through Friday from 8:00 AM to 5:00 PM EST. Additionally, customers can visit the Harbor Breeze website to access the user manual for their fan, check the warranty status, or browse frequently asked questions. For more specific inquiries, customers can also reach out to Litex Industries, the parent company of Harbor Breeze, at 1-800-527-1292.

Understanding Harbor Breeze

Harbor Breeze is a brand of ceiling fans that are sold exclusively at Lowe’s Home Improvement stores. They are known for their wide range of styles and affordable prices. With the popularity of ceiling fans increasing, Harbor Breeze has become a go-to brand for homeowners looking to upgrade their homes.

The brand is owned by Litex Industries, a company that specializes in lighting and home improvement products. Litex Industries is responsible for the manufacturing and distribution of Harbor Breeze products. They have been in business for over 30 years and have a reputation for producing high-quality products.

Harbor Breeze offers a variety of ceiling fan styles, including traditional, contemporary, and outdoor fans. They also offer a range of sizes to fit any room in your home. Whether you are looking for a small fan for a bedroom or a large fan for a living room, Harbor Breeze has you covered.

If you have any questions or concerns about your Harbor Breeze ceiling fan, you can contact their customer service team. The customer service number is 1-888-434-3797. They are available seven days a week from 8 am to 10 pm EST. When you call, be sure to have the model number of your fan on hand, as this will help the representative assist you more efficiently.

Overall, Harbor Breeze is a reliable brand that offers a wide range of ceiling fan options at an affordable price. With their commitment to quality and customer service, it’s no wonder why they are a popular choice for homeowners looking to upgrade their homes.

Product Range

Harbor Breeze offers a wide range of products to cater to the needs of its customers. The company specializes in ceiling fans and lighting fixtures, but it also offers other accessories such as remote controls, fan blades, light kits, switches, arms, pull chains, capacitors, and screws.

Ceiling fans are the primary focus of Harbor Breeze’s product range. The company offers a variety of ceiling fans in different styles, sizes, and finishes. Customers can choose from indoor and outdoor ceiling fans, as well as fans with or without lights. Harbor Breeze ceiling fans come with different blade spans, ranging from 44 inches to 72 inches, to suit different room sizes.

Harbor Breeze also offers a range of lighting fixtures, including chandeliers, pendant lights, flush mount lights, and wall sconces. Customers can choose from a variety of styles and finishes to match their decor.

In addition to ceiling fans and lighting fixtures, Harbor Breeze offers a range of accessories to enhance the functionality of its products. These include remote controls, which allow customers to control their ceiling fans and lighting fixtures from a distance, and light kits, which can be added to ceiling fans to provide additional lighting.

Other accessories offered by Harbor Breeze include switches, arms, pull chains, capacitors, and screws. These accessories are designed to help customers customize their ceiling fans and lighting fixtures to their specific needs.

Overall, Harbor Breeze’s product range is extensive and diverse, catering to the needs of customers with different preferences and requirements. Customers can contact Harbor Breeze’s customer service at 1-888-434-3797 to learn more about the company’s products and services.

Locating Product Information

When contacting Harbor Breeze customer service, it is essential to have the necessary product information on hand. This information helps the representative to identify the product and provide the appropriate support.

The following are some of the ways to locate the product information:

Model Number

The model number is a crucial piece of information for any product inquiry. It is a unique identifier that helps to identify the specific product model. The model number for Harbor Breeze ceiling fans can be found on the fan’s motor housing. It is a combination of letters and numbers that may be up to 12 characters long.

SKU and Item Number

The SKU (stock keeping unit) and item number are other identifiers that can be used to locate product information. These numbers are typically found on the product’s packaging or on the product itself. They are shorter than the model number and are used for internal inventory and tracking purposes.

Sticker

Harbor Breeze ceiling fans also come with a sticker that contains essential information about the product. The sticker is typically located on the top of the motor housing or on the canopy. It contains the model number, SKU, item number, and other relevant product information.

Search Bar

Harbor Breeze also has a search bar on their website that allows customers to search for product information. Customers can enter the model number, SKU, or item number to locate the product information. This feature can be useful for customers who have lost the product packaging or cannot locate the sticker.

In conclusion, locating product information is crucial when contacting Harbor Breeze customer service. Customers can find the necessary information on the product itself, packaging, or through the website’s search bar. Having the model number, SKU, or item number on hand will help the representative provide the appropriate support. If customers have trouble locating the product information, they can contact customer service for assistance at the provided number.

Installation and Troubleshooting

Harbor Breeze ceiling fans come with detailed installation instructions in the user manual. The manual provides step-by-step guidance on how to install the fan, including wiring, mounting, and blade assembly. It is important to follow the instructions carefully to ensure the fan is installed safely and correctly. If you have any questions during the installation process, you can contact Harbor Breeze customer service at (888) 567-2055 for assistance.

If you experience any issues with your Harbor Breeze ceiling fan after installation, there are a few troubleshooting steps you can take before contacting customer service. First, check to make sure the fan is properly installed and all connections are secure. Ensure that the fan blades are not rubbing against anything and are balanced. If the fan is making noise, it may be due to loose parts or a faulty motor. In this case, you may need to replace the parts or the entire fan.

Another common issue with ceiling fans is that they do not work properly with the remote control. If this is the case, check the batteries in the remote and make sure they are properly installed. If the batteries are fine, try resetting the remote by turning off the power to the fan and then turning it back on again. If none of these troubleshooting steps work, contact Harbor Breeze customer service for further assistance.

In addition to troubleshooting, Harbor Breeze customer service can also provide advice on how to maintain and clean your ceiling fan. It is important to regularly clean the blades and motor to prevent dust buildup and ensure the fan operates efficiently. The user manual provides guidance on how to clean the fan, but if you have any questions or concerns, customer service can assist you.

Overall, Harbor Breeze customer service is available to assist with any installation, troubleshooting, or maintenance issues you may encounter with your ceiling fan. Contact them at (888) 567-2055 for assistance.

Contacting Harbor Breeze Customer Service

Harbor Breeze customer service can be reached through various channels, including phone, email, and online form. Customers can reach out to the manufacturer directly by calling 1-888-434-3797 between 8:00 AM and 5:00 PM. Alternatively, they can call the parent company Litex at 1-800-527-1292 between 8:30 AM and 5:00 PM Monday through Friday. It is recommended to have the model number of the fan ready when making this call.

For customers who prefer to contact Harbor Breeze via email, they can fill out the online form available on the Harbor Breeze website. The form requires customers to provide their name, email address, phone number, and a brief description of their issue. After submitting the form, a customer service representative will respond to the email within a few business days.

Harbor Breeze also offers a live chat feature on their website, which allows customers to chat with a customer service representative in real-time. This feature is available during business hours and can be accessed by clicking on the “Live Chat” button on the Harbor Breeze website.

In addition to these channels, customers can also find helpful information and troubleshooting tips on the Harbor Breeze help page. The help page includes frequently asked questions, installation guides, and videos to assist customers with their fan-related issues.

Overall, Harbor Breeze provides multiple ways for customers to contact their customer service team and receive assistance with their fan-related issues. Whether it be through phone, email, live chat, or their help page, customers can expect knowledgeable and helpful support from Harbor Breeze.

Warranty and Replacement Parts

Harbor Breeze provides a Lifetime Limited Warranty for its ceiling fans. The warranty covers the motor and other components of the fan against defects in workmanship and materials. If any part of the fan fails due to a defect, Harbor Breeze will provide a replacement part or repair the fan free of charge.

To claim under the warranty, customers need to have their receipt and the model number of the fan. The customer service team can be contacted at 1-800-643-0067 Monday through Saturday between 7 am and 1 am (EST), and Sunday from 10 am through 9 pm (EST).

In case a replacement part is needed, Harbor Breeze offers a wide range of replacement parts, including blades, light kits, remote controls, and switches. Customers can contact Litex Industries, Harbor Breeze’s parent company, at 1-800-527-1292 between 8:30 AM and 5:00 PM Monday through Friday.

Harbor Breeze also offers replacement remotes for its ceiling fans. Customers can purchase them online or by calling the customer service number. It is recommended to have the model number of the fan ready when making the call.

In summary, Harbor Breeze’s Lifetime Limited Warranty provides peace of mind to customers, and their customer service team is available to assist with any warranty issues or replacement part needs.

Returns and Exchanges

Harbor Breeze offers a return and exchange policy for their products. If a customer is not satisfied with their purchase, they can return or exchange the product within 90 days of purchase. To initiate a return or exchange, customers can contact Harbor Breeze customer service at 1-888-434-3797.

When returning or exchanging a product, customers must ensure that the product is in its original condition and packaging. The product should be returned in the shipping box that it came in. If the shipping box is not available, customers can use a similar box to ensure that the product is protected during shipping.

Customers are responsible for the shipping costs associated with returning or exchanging a product. However, if the product is found to be defective or damaged, Harbor Breeze will cover the shipping costs.

Once the returned or exchanged product is received and inspected, Harbor Breeze will issue a refund or send out the replacement product. Refunds are typically processed within 3-5 business days.

It is important to note that certain products may have specific return and exchange policies. For example, Harbor Breeze ceiling fans with integrated LED lights cannot be returned or exchanged once the LED lights have been installed. Customers should review the product’s specific return and exchange policy before making a purchase.

In summary, Harbor Breeze offers a 90-day return and exchange policy for their products. Customers should ensure that the product is in its original condition and packaging and returned in the shipping box. Customers are responsible for shipping costs, except in cases of defective or damaged products. Certain products may have specific return and exchange policies that customers should review before making a purchase.

Purchasing Harbor Breeze Products

For those interested in purchasing Harbor Breeze products, there are a few options available. One of the most popular options is Lowe’s, which carries a wide variety of Harbor Breeze ceiling fans and accessories. Customers can purchase these products online or in-store, and can take advantage of Lowe’s customer service if they have any questions or concerns about their purchase.

Another option for purchasing Harbor Breeze products is through online retailers such as Amazon or eBay. While these sellers may offer a wider selection of products or lower prices, it is important to ensure that the seller is reliable and that the product being purchased is genuine. Customers should always read reviews and seller ratings before making a purchase, and should be aware of any return or warranty policies.

When purchasing Harbor Breeze products, it is important to have the model number of the product on hand. This will make it easier to find the right replacement parts or accessories if needed. Customers can find the model number on the product itself or in the product manual.

Overall, purchasing Harbor Breeze products can be a smooth and easy process if done through a reliable seller and with the proper information at hand. For any questions or concerns about purchasing Harbor Breeze products, customers can contact their customer service team at 1-888-434-3797 or the parent company Litex at 1-800-527-1292.

Community and Online Resources

Harbor Breeze customers have access to a variety of community and online resources that can provide helpful information and support. These resources can be particularly useful for customers who are looking for troubleshooting advice, product recommendations, or general information about Harbor Breeze products.

One popular online resource for Harbor Breeze customers is the Harbor Breeze website. The website includes a variety of helpful resources, including product manuals, installation guides, and frequently asked questions. Customers can also use the website to register their products, order replacement parts, and find authorized service providers in their area.

In addition to the Harbor Breeze website, customers can also find helpful information on a variety of online forums and discussion boards. These forums are often frequented by knowledgeable Harbor Breeze enthusiasts who can provide helpful advice and support. Some popular forums for Harbor Breeze customers include Reddit and various home improvement forums.

Another useful resource for Harbor Breeze customers is online reviews. By reading reviews from other customers, customers can get a better sense of the pros and cons of different Harbor Breeze products. They can also learn about common issues and problems that other customers have experienced and how those issues were resolved.

Overall, Harbor Breeze customers have access to a wealth of community and online resources that can provide helpful information and support. Whether customers are looking for troubleshooting advice, product recommendations, or general information about Harbor Breeze products, these resources can be a valuable tool in helping them get the most out of their Harbor Breeze products. Customers can also contact Harbor Breeze customer service directly at 1-888-434-3797 for further assistance.

Frequently Asked Questions

How do I contact Harbor Breeze customer service?

To contact Harbor Breeze customer service, customers can call the manufacturer, Fanim Industries, at 1-888-434-3797 between 8:00 AM and 5:00 PM or the parent company, Litex, at 1-800-527-1292 between 8:30 AM and 5:00 PM Monday through Friday. Customers should have the model number of their fan ready when they make the call.

What is the warranty policy for Harbor Breeze ceiling fans?

Harbor Breeze ceiling fans come with a limited lifetime warranty for the motor. Other parts of the fan, such as the blades and light kit, are covered by a one-year warranty. Customers should refer to their owner’s manual for more information on the specific warranty coverage for their fan.

Where can I find replacement parts for my Harbor Breeze ceiling fan?

Customers can find replacement parts for their Harbor Breeze ceiling fan by contacting the manufacturer or by visiting their local home improvement store. Some replacement parts may also be available online.

How do I identify the model of my Harbor Breeze ceiling fan?

Customers can identify the model of their Harbor Breeze ceiling fan by looking for a label on the fan motor housing. The label should include the model number and other important information about the fan.

Can I purchase a Harbor Breeze remote separately?

Yes, customers can purchase a Harbor Breeze remote separately from the fan. The remote should be compatible with the specific model of the fan, so customers should refer to their owner’s manual or contact customer service for assistance.

What are the available light kit options for Harbor Breeze ceiling fans?

Harbor Breeze offers a variety of light kit options for their ceiling fans, including traditional and modern designs. Customers should refer to their owner’s manual or contact customer service for more information on the available light kit options for their specific fan.

(Introduction: Customers can contact Harbor Breeze customer service by calling the manufacturer or parent company. Here are some frequently asked questions about Harbor Breeze ceiling fans.)

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