GTL Customer Service

gtl customer service

GTL is a company that tries to create the best products and develops itself. This company’s web-based prisoner phone platform is an institution that can set up phone calls. It introduced many new technologies, such as the first wireless phone call tablet, to prisons.

It is an institution that has been trying to provide a high level of control and security for the prison population for many years with its penitentiary technology. Serving many inmates, this agency has contracts with its products and services in 32 states. Preferred by prison facilities, this company is gaining its reputation. If you are planning to benefit from this service and security, what you need to do is very simple. It is possible to reach customer service via  1-(877) 650-4249. You can get support from customer service to learn the information you want. You can also try alternative communication ways in our article.

Gtl Call Center

Phone NumberGtl Phone Number:

1-(800) 483-8314

Visitor Support NumberGtl Visitor Support Number:

1- (855) 208-7349

Working Hours6 AM – 4 PM MST Monday – Friday, 7 AM – 4 PM MST Saturday – Sunday
Direct Contact  After calling the phone number, you can proceed according to the operator’s directions.

Gtl Contact

Customer Service NumberGtl Customer Service Number:

1-(877) 650-4249

Customer Service Mail Adress
Help Page
Headquarters Address3120 Fairview Park Drive

Suite 300

Falls Church, VA 22042


Corporate Office Phone NumberGtl Corporate Office Phone Number:

1-(800) 483-8314

Gtl Frequently Asked Questions

The GTL company has been known for serving many prisoners and families for many years. If you are or will be receiving a service from this company, you may have questions or problems. To solve these questions and problems, you can review the frequently asked questions section in our article before calling customer service. We have shared the questions and answers that everyone is curious about for you, just like we did in the National Grid article. Thus, you can find what you are curious about in the section below. If you can’t find what you are wondering about, you can try customer service and other alternative communication ways. The support team will provide you with the assistance you need. You can also have a look at GA Power, to get more about the technology sector.

How Does Connect GTL Network Work?

AdvancePay is a phone service for inmates. In this service, prisoners will have the opportunity to talk with their friends and family members. Thanks to Connect Network’s fastest and most convenient telephone service, prisoners have a satisfactory conversation process. Prisoners will be able to call customers who create an AdvancePay account by making a deposit. You will have created a prepaid calling service that allows it to call your phone number. This will allow you to talk to a family member or friend of yours.

How Much Do GTL Calls Cost?

If you plan to make a call with GTL, you can get detailed information about costs from customer service. GTL considers the cost of nationwide phone calls to be 2.5 cents per minute as a result of a new six-year contract. Also, local calls and if you’re making a call within California, calls will be discounted at 5.1 cents per minute. Calls outside of California are discounted at 18.5 cents per minute. It is also possible to get information about prices from the GTL site and to learn the details by sending an e-mail to them.

How Do GTL’s Video Visits Happen?

GTL will enable you to video chat at the visiting stations at the facilities where you will make the video visit. You must also travel to the facilities for these visits. If you wish, you can plan your visit with the GTL website. You can also make your payment online after registering for your visit. Then, when the visit day comes, it will be enough to go to the facilities. In this way, you will be able to have a real-time conversation over the internet with your visit.

How to Put Money in Prisoners’ PIN Account?

There are certain requirements for you to deposit money into the Prisoners’ Pın Debt account. These requirements are:

  • First, you need to create a ConnectNetwork account. After creating your information and registration, your ConnectNetwork account will be created.
  • During your procedures, you must select the facility where your prisoner is located. Then you specify the prisoner to which you will deposit your money. After completing these adjustments, you can transfer the money to the prisoner’s PIN debit account.
  • To make your transactions in more detail, you can visit the GTL website or get support by connecting to customer service. In our article, alternative communication ways are presented for you.

How Does GTL Vis Mobile Work?

GTL Vis Mobile Android application will allow you to use your account outside of the computer. You can record your prisoners’ visits thanks to the application without logging in to your computer. You will also be able to schedule a schedule to meet with them. You can make video visits with the prisoners over the phone. For video visits, you will need to download an additional companion app. Unfortunately, this app is only for Android users at the moment. After downloading the application to your phone, it will be ready to use. The mobile application is the most logical solution for you to easily carry out your transactions regarding your prisoners.

Is It Possible to Get a Refund from GTL?

If you need a refund from GTL, here’s what you need to do:

  • You must connect to the GTL AdvancePay Service Department. After contacting the authorities there, you should speak to a GTL representative to request the payment. To connect to the GTL representative, you need to press “0” on your phone. GTL will process your refund within 30 days.
  • In some cases, it will process within 60 days at the latest. If your payment has not been made in due time, you can reach GTL representatives from customer service. They will help to provide you with the necessary assistance.

How Can You Leave a Message to Prisoners?

To leave a message, all you have to do is contact the special toll-free number of the facility where your prisoner is located. Messages will then be recorded in your prisoner’s voice mailbox at an appropriate time. In this way, prisoners who pick up the phone will have the opportunity to listen to your messages.

Can Prepaid Cards Be Used for GTL?

It is possible to use prepaid cards for GTL. You can send your deposits via USPS or Western Union. You can also get a prepaid debit card usable in GTL’s automated systems from many local retailers. If you buy prepaid cards with the Visa, MasterCard, or Discover card logo, you can use these cards for your prepayment transactions.

How Can You Delete GTL Account?

After entering the GTL site, you need to log in to your account. To delete your subscription and account, you must follow these steps:

  1. First of all, you should click on the “View Information” option on the page that appears. You have to log in here.
  2. After completing the login process, you will see the “Subscriptions” tab.
  3. When you scroll down the page, you have to click on ‘Manage’. Here, click on the “Edit” button next to the ConnectNetwork by GTL application. Finally, you will see an option to cancel your subscription. After selecting this option, you can complete the unsubscribe process. Your account will be deleted shortly.

You can also call GTL customer service if you are having difficulty deleting your account or if you are not sure about deleting your account. By asking them for information about your account, you will be able to control the deletion of your account.

How is the GTL Prisoner Phone Service?

GTL is a company that provides useful benefits with rich features. It has many advantages and services for prisoners. The organization, which has agreements with many parts of the world, provides services in most facilities. Generally, Prisoner Telephone System provides many hardware and software such as telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations.

Why Do You Get Calls From GTL?

A person calling you using the GTL is an inmate at a local prison. This prisoner is calling you to make a phone call at your own expense. If you pay all the fees, you can make your phone calls with the prisoners. Usually, the prisoner calling you uses a private directed call. It is a system that connects your number to the dialed number. If you do not have contact with such a person, you should not accept this situation. If you accept the person who arranged this scam, they will be able to make paid calls over your money. That’s why you can call GTL authorities when you encounter such situations. Or you can contact the GTL customer representative and try to eliminate this situation.

What Does GTL Inactive Mean?

If you’ve encountered something on the GTL that means inactive, your prisoner is no longer in detention. In other words, the prisoner is no longer in custody. In such a case, you can talk to the authorities to cancel your GTL subscription. Or you can complete the necessary procedures by visiting the website.

Explore: GTL Customer Service

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