Georgia Power is a major electricity provider in the state of Georgia, serving over 2.5 million customers across the state. With such a large customer base, it is important for Georgia Power to have a reliable and efficient customer service system in place. Fortunately, Georgia Power offers a variety of customer service options to ensure that customers have access to the help and support they need, when they need it.
- Contacting Customer Service
- Accessing Your Account
- Registration and Account Setup
- Billing and Payments
- Service Installation and Transfer
- Moving and Address Changes
- Additional Information and Documents
- About Georgia Power
- Frequently Asked Questions
- How do I pay my Georgia Power bill?
- What are the customer service hours for Georgia Power?
- What is the email address for Georgia Power customer service?
- What is the phone number for new service with Georgia Power?
- What should I do if I experience a power outage with Georgia Power?
- How long does it typically take for Georgia Power to restore power after an outage?
Contacting Customer Service
If you have any questions or concerns regarding your Georgia Power account or service, there are several ways to contact their customer service team.
One of the easiest and most convenient ways to get in touch with Georgia Power customer service is by phone. You can call their general customer service line at 1-888-660-5890 to speak with a representative. If you have a question related to a commercial issue, you can call their commercial customer service line at 1-888-655-5888.
If you prefer to communicate in writing, you can send an email to Georgia Power’s customer service team. You can find their email address on their website or use the contact form available on their website.
Georgia Power also provides a fax number for customers who need to send in documents or other information. You can send a fax to 1-866-438-7735.
When contacting Georgia Power customer service, it is important to have your account information ready, including your account number and service address. This will help the representative assist you more efficiently.
Overall, Georgia Power customer service is known for being knowledgeable and helpful. They are available to answer your questions and address your concerns, so don’t hesitate to reach out if you need assistance.
Accessing Your Account
Georgia Power offers its customers the convenience of managing their accounts online through its website. Customers can access their accounts 24/7, view their bills, monitor their power usage, and make payments online.
To access your account, you will need your account number and account access code. If you don’t have these, you can call Georgia Power’s Customer Service at 1-888-660-5890 to request them.
Once you have your account number and access code, go to Georgia Power’s website and click on the “Manage Your Account” tab. From there, you can log in to your account by entering your account number and access code.
If you have forgotten your access code or are having trouble logging in, you can click on the “Access Problems?” link on the login page. You will be prompted to enter your account number and email address associated with your account. Georgia Power will then send you an email with instructions on how to reset your access code.
Once you are logged in, you can manage your account, view your bills, and monitor your power usage. Georgia Power also offers a mobile app that allows you to access your account from your smartphone or tablet. The app is available for download on both iOS and Android devices.
Overall, accessing your Georgia Power account is a simple and straightforward process that can be done from the comfort of your own home. If you have any issues or questions, Georgia Power’s Customer Service is available to assist you.
Registration and Account Setup
To access the various services provided by Georgia Power, customers need to register and set up their accounts. The process is straightforward and can be completed in a few simple steps.
First, customers need to go to the Georgia Power website and click on the “My Account” button. From there, they will be prompted to enter their username and password. If they do not have an account, they can easily create one by clicking on the “Register” button.
During the registration process, customers will need to provide their email address, which will be used to send them important updates and notifications about their account. They will also need to enter their social security number, which is used to verify their identity and ensure that only authorized individuals have access to their account.
Once the registration process is complete, customers can log in to their account and add their primary account holder information. This includes their name, address, and contact information. Customers can also choose to add additional users to their account, such as family members or roommates, who will have access to the account information.
Georgia Power offers a variety of payment options to its customers, including automatic payments, online bill pay, and pay by phone. Customers can set up their preferred payment method during the account setup process, and can easily update their payment information at any time.
Overall, the registration and account setup process with Georgia Power is simple and straightforward. By providing accurate and up-to-date information during the registration process, customers can ensure that they have access to all of the services and features offered by Georgia Power.
Billing and Payments
Georgia Power offers several convenient options to pay your bill. You can pay your bill online, by phone, by mail, or in person at authorized payment locations.
To pay your bill online, simply log in to your Georgia Power account and select the payment option. You can pay using your checking or savings account, credit card, or debit card. Georgia Power accepts Visa, Mastercard, Discover, and American Express.
If you prefer to pay by phone, you can call the Georgia Power automated payment line at 1-888-660-5890. You will need to authenticate your account and enter your bank account and routing number to pay using your checking or savings account.
To pay by mail, send your payment along with your bill stub to the address listed on your bill. Make sure to include your account number on the check or money order.
If you prefer to pay in person, you can visit one of the authorized payment locations. You can find a list of payment locations on the Georgia Power website.
Georgia Power also offers several payment options to help you manage your bills. You can enroll in AutoPay to have your bill automatically deducted from your bank account each month. You can also enroll in Budget Billing to help you manage your monthly bills by averaging your bills over a 12-month period.
Overall, Georgia Power provides flexible and convenient billing and payment options to help you manage your account. Whether you prefer to pay online, by phone, by mail, or in person, Georgia Power makes it easy for you to pay your bill on time and in full.
Service Installation and Transfer
Georgia Power offers easy and convenient service installation and transfer options for its customers. Whether you are moving into a new home or business, or simply need to transfer your service to a new location, Georgia Power has got you covered.
To establish a new service connection, customers can apply for electric service online or by calling 1-888-660-5890. Service can be connected at your new residence every day except weekends and business holidays. Next-day service is available for requests entered before midnight, excluding new service requests requiring installation or other construction work (digging, etc.).
The installation process can take up to 90 days depending on the permit. Georgia Power obtains all necessary permits that will be needed for completing this job, if applicable. The customer will notify Georgia Power when the site is ready for electrical construction.
For transfer service, customers can contact Georgia Power’s Business Solutions Center at 1-888-655-5888, Monday through Friday from 8 am to 6 pm. Customers can transfer their service to a new location without any hassle.
Georgia Power offers a smooth and efficient service installation and transfer process, ensuring that customers experience minimal downtime. Customers can rely on Georgia Power’s knowledgeable and experienced team to handle the installation process and transfer of service seamlessly.
Moving and Address Changes
When moving to a new location, Georgia Power customers can easily transfer their service to their new address. Customers can apply for electric service online or by calling 1-888-660-5890. Service can be connected at the new residence every day except weekends and business holidays. Next-day service is available for requests entered before midnight, excluding new service requests requiring installation or other construction work (digging, etc.).
To transfer service, customers will need to provide their exact address (including apartment number, street number, street name, city/town, and zipcode), their name, and the date of required activation. Customers can speak with a customer service agent to ensure that their service is transferred smoothly.
If a customer is moving out of their residence and no longer needs service, they can easily stop service online or by calling Georgia Power. Customers will need to provide their service address and the date they want service to stop. It is important to note that customers are responsible for any charges incurred until the date of service termination.
Customers can also update their mailing address with Georgia Power by calling customer service or updating their account information online. It is important to keep mailing addresses up to date to ensure that bills and important notices are received in a timely manner.
If a customer is leasing their residence, they can still transfer service to their name. The customer will need to provide a copy of their lease agreement and a valid government-issued ID. The lease agreement must show that the customer is responsible for the electric service at the address.
Overall, Georgia Power makes it easy for customers to transfer or stop service when moving to a new location. By providing the necessary information and speaking with a customer service agent, customers can ensure that their service is transferred smoothly and without interruption.
Additional Information and Documents
Customers of Georgia Power may need to provide additional information and documents to establish or modify their electric service. The specific requirements depend on the type of service requested and the customer’s situation. Here are some examples of the additional information and documents that may be required:
- Proof of ownership or lease agreement for the property where service is requested.
- Identification documents, such as a driver’s license or passport, for all account holders.
- Social Security number or tax identification number for all account holders.
- Contact information for the property owner or manager, if applicable.
- A letter of authorization from the property owner or manager, if the customer is not the owner or manager.
- A load calculation worksheet, if the customer is requesting three-phase service or service for a large load.
- A site plan or plot plan, if the customer is requesting new service or modifying existing service.
- A written agreement for street lighting service, if the customer is a municipality or other governmental entity.
Customers can find more information about the required documents and forms on the Georgia Power website or by contacting customer service. It is important to provide accurate and complete information to avoid delays or errors in the service connection process.
Georgia Power offers various rate plans for residential, commercial, and industrial customers. The rates and terms may vary depending on the location, usage, and other factors. Customers can compare the available rate plans and choose the one that best fits their needs and budget. Some of the rate plans offered by Georgia Power include:
- Residential Service: This plan is designed for customers who use electricity for household purposes. The rate is based on the amount of energy used and the time of day.
- Small Commercial Service: This plan is designed for customers who operate small businesses or offices. The rate is based on the demand and energy usage.
- Large Commercial Service: This plan is designed for customers who operate large businesses or facilities. The rate is based on the demand and energy usage, and may include time-of-use pricing or other options.
- Industrial Service: This plan is designed for customers who use electricity for industrial purposes, such as manufacturing or processing. The rate is based on the demand and energy usage, and may include special provisions for peak shaving or interruptible service.
Customers can find more information about the rate plans and pricing on the Georgia Power website or by contacting customer service. It is important to understand the terms and conditions of the chosen rate plan and to monitor the usage to avoid unexpected charges or penalties.
About Georgia Power
Georgia Power is a leading energy company in Atlanta, Georgia, providing electricity to over 2.5 million customers across the state. The company is committed to delivering reliable and affordable energy to its customers, while also investing in infrastructure to improve service and reduce outages.
Georgia Power offers a range of services to its customers, including setting up and managing their electric service, reporting power outages, and starting or stopping service. Customers can easily manage their accounts online, where they can view their energy usage, pay bills, and enroll in programs to save money on their energy bills.
The company is also committed to serving the neighborhoods it operates in, providing support to local communities through initiatives such as the Georgia Power Foundation, which supports education, arts and culture, and community improvement projects across the state.
In addition to its commitment to its customers and communities, Georgia Power is also focused on sustainability and reducing its environmental impact. The company has set a goal to reduce its carbon emissions by 80% by 2050, and is investing in renewable energy sources such as solar and wind power to achieve this goal.
Overall, Georgia Power is a reliable and customer-focused energy company that is committed to delivering affordable and sustainable energy to its customers while also supporting the communities it serves.
Frequently Asked Questions
How do I pay my Georgia Power bill?
Customers can pay their Georgia Power bill through various methods, including online, by phone, by mail, or in person at authorized payment locations. To pay online, customers can log in to their account on the Georgia Power website and select the payment option. To pay by phone, customers can call the automated system at 1-888-660-5890. To pay by mail, customers can send their payment to the address listed on their bill. To find authorized payment locations, customers can visit the Georgia Power website or call customer service.
What are the customer service hours for Georgia Power?
Georgia Power’s customer service representatives are available to assist customers 24 hours a day, 7 days a week. Customers can contact customer service by phone, email, or online chat.
What is the email address for Georgia Power customer service?
Customers can reach Georgia Power’s customer service team by email at firstname.lastname@example.org. They can also send a message through the contact form on the Georgia Power website.
What is the phone number for new service with Georgia Power?
Customers who need to start new service with Georgia Power can call 1-888-660-5890. They will need to provide their personal information, including their name, address, and Social Security number, to set up the account.
What should I do if I experience a power outage with Georgia Power?
Customers who experience a power outage should report it to Georgia Power as soon as possible. They can do this by calling the automated system at 1-888-891-0938 or by reporting the outage online through their account on the Georgia Power website. Customers can also check the outage map on the website to see if there are any known outages in their area.
How long does it typically take for Georgia Power to restore power after an outage?
The time it takes for Georgia Power to restore power after an outage can vary depending on the cause and extent of the outage. In some cases, power may be restored within a few hours, while in other cases it may take several days. Georgia Power works to restore power as quickly and safely as possible and provides updates on the status of outages through their website and social media channels.