General Motors Customer Service

general motors

General Motors is an automobile manufacturer founded in the United States. General Motors has many popular cars. It stands out especially with cars such as the Chevrolet Cruzae, Chevrolet Silverado, Chevrolet Equinox, and Chevrolet Camaro. The founders of the institution are known as William C Durant and Charles Stewart Mott. General Motors is an institution that has many sub-brands besides its brands. The institution, which develops itself with the latest model cars, is world-renowned. It has been working for years to provide the best service to its customers. If you are going to make your car choice with General Motors, you may find what you are curious about. It is possible to ask your questions by calling customer service. In addition, many alternative ways of communication are presented to you in our article. You can also try them and get the help you want from the support team. If you are interested in the automotive and has sector, you may want to see more about National Grid Customer Service, too.

General Motor Call Center

Phone Number

General Motors Phone Number:

1-(800) 462-8782        

Working Hours

Monday – Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Standard Time) and Saturday 9:00 a.m. to 6:00 p.m. (Eastern Standard Time)

Direct Contact 

After calling the phone number, you can proceed according to the operator’s directions.

General Motors Contact

Customer Service Number

General Motors Customer Service Number:

1-(800) 462-8782            

Customer Service Mail Adress

Help Page

Headquarters Address

300 Renaissance Center Detroit, MI 48243 United States

Corporate Office Phone Number

General Motors Corporate Office Phone Number:


Social Media Accounts






General Motors Frequently Asked Questions

General Motors continues to be recognized around the world by releasing the best car models of recent times. The number of people who prefer the institution, which is increasing in popularity, is also increasing, just like people more and more prefer Shell these days. If you want to choose General Motors, you may have many questions. To encounter the answers to these questions, you can examine the questions and answers we have shared for you below. You will likely encounter what you are curious about from many examples of questions and answers. If you still have questions that you can’t answer, you can review customer service. Also, you can try other alternative communication methods in our article.

Is It Possible to Message the Customer Experience Team Online?

If you want to reach our customer team, it is possible to send an online message. Here’s what you need to do:

  • It will be enough to click on the GM Financial Mobile application option in the MyAccount where you log in online. You can start messaging from this section.
  • Do not forget that you need to download the application to your Ios and Android phones.
  • You can make your messages during working hours. You will talk to a person who will provide you with the information you need.
  • When your conversation ends, all your conversations will be recorded. This way, your messages will stay with you.
  • It will be enough to use a mobile or desktop device to make messaging that can take place seamlessly on all platforms.

What Should You Do to Register for General Motors’ Online Account?

If you want to sign up for a General Motors online account, you can go to the General Motors website. Or you can use the GM Mali Mobile application. Here you will see options for opening an online account. Using these options, you can create your account by providing your account number and social security number.

  • Remember that your username and password must be entered correctly. So be careful with your password and username.

Will Payments You Make From General Motors Automatically Deduct From Your Account?

There are some options for setting up your payments.

  • First, you can log in to General Motors’ website and set up your online payment from there. Or you can do this by using Financial Mobile.
  • Automatic payment is confirmed when you sign up with General Motors. Thus, your MyAccount account is open to change at any time.
  • If you wish, you have the opportunity to register for automatic payment by mail as a customer. Your automatic payment has a registration process. This process will take about one billing cycle to complete.

Does General Motors Have a Payment Grace Period?

General Motors will not give you additional time to grace your payment. All your payments must be made by the specified date. Interest charges and late fees will be applied to your account when you delay your payment. When you review your contract, you will see how much late fees are.

General Motors offers you the following opportunity. If you are having financial difficulties, you can call General Motors customer service. They will create a solution for you.

What are General Motors Payment Options?

If you want to pay for your transactions at General Motors, you have several options:

  • Account: It is possible to pay from General Motors’ online or mobile application. You can pay online for free with your bank account. It is also possible to organize your payments in MyAccount.
  • Phone: It is also possible to make your payment by phone by calling General Motors’ customer service. You will be charged an additional fee for telephone payments.
  • Postal: It is also possible to pay your bill by post. What you need to do is to mail it to the correct address as a check and money order. This will make your payment happen.

Please note that face-to-face payments are not accepted at General Motors locations. You can make your payments with the options we offer you.

Is It Possible to Pay Using a Debit Card at General Motors?

It is possible to pay using a debit card at General Motors. If you are an individual customer, it is possible to pay online with your debit card from MyAccount, mobile application, or by phone. If you are a rental customer, you can also make your online payment with a debit card. Please note that there will be additional charges.

Are General Motors Payments Made Using Credit Cards?

You can make your General Motors payments using your credit card. It is possible to pay via Western Union with your credit card. But please note that additional fees will be added to this payment. If you wish, it is also possible to pay online with a credit card through your account. If you want to learn about special payment options in detail, you can call customer service.

How Can You Transfer Your General Motors Rent?

There is a program that facilitates private lease transfers to the General Motors company. The requirements in your lease assumptions are:

  • Your transfer requires the same residence as the original tenants.
  • It is not necessary to make a lease transaction from a business account to a non-business account.
  • This will not happen in the first 12 months after the end of the lease.
  • The lessee must have a transfer at General Motors that will meet all credit guidelines.
  • The account is valid for all payments. Payments will remain valid throughout the lease assumption process.
  • If a lease is contracted by many parties, all parties must sign a new contract. In this way, the authorization will be accepted and the lease will be undertaken by the new tenants.

How to Protect Yourself Against Identity Theft at General Motors?

Protecting your personal and financial information is very important to General Motors. Therefore, the recommendations by the institution to protect yourself are:

  1. You should monitor all account status, including your billing statement.
  2. You should review your credit report to spot any suspicious circumstances. You can get one free credit report per year. You can also request a paid credit report from the credit bureau.
  3. Also, remember to use strong passwords to password protect your General Motors account.
  4. Remember that you have entered the information you share online correctly.

What Options Are at the End of General Motors’ Lease Process?

At the end of your lease, you have some options. These options are:

  • You can find your new driver’s car: You can return your existing rental car. You can then choose a new vehicle and continue your driving experience with that vehicle. To do this, an online application is required.
  • You can buy the car you rented: If you are very satisfied with your car and do not want to say goodbye, you can buy your car. It is possible to buy your car with many options.
  • Return your vehicle: If your vehicle has expired after renting your vehicle, you can return your vehicle. If you don’t want to rent or buy a new General Motors vehicle, you should make an appointment. Thus, you can return your vehicle.

How Can You Get It Back If You Made an Overpayment After Your Account Was Closed?

If you have encountered an excess in your account, you should expect an automatic refund for 60 days within your payment date. You must go to your account to verify the overpayment. You should then send a message to the support team. If you wish, you can reach customer services and talk to the support team.

See Also: GTL Customer Service



Scroll to Top