Ganz Customer Service


Ganz company is a company that sells many items such as plush animals, collectibles, toys, home decorations, clothing. This company is also the manufacturer of Webkinz, a popular toy for children. The company has been in the marketing business for many years, just like Cuisinart. The company, which sells to many parts of the world, continues to improve itself. The company, which produces and markets its products in its factories, comes to the fore every day. The company, which is the supplier of many carnivals, has developed itself in many areas over the years. If you are considering shopping from this company, many options will be waiting for you. If you want to choose any of these options and get information, you can connect to customer service. In addition, there are many ways of communication in our article. You can connect to the support team by trying these communication ways.

Ganz Call Center

Phone Number

Ganz Phone Number:


Working Hours

7/24 hours

Direct Contact 

After calling the phone number, you can proceed according to the operator’s directions.

Ganz Contact

Customer Service Number

Ganz Customer Service Number:

1-(800) 724-5902

Customer Service Mail Adress

Help Page

Headquarters Address



Lassiter Falls Office Park

3855 Shallowford Road, Suite 220

Marietta, GA 30062

Corporate Office Phone Number

Ganz Corporate Office Phone Number:


Social Media Accounts






Ganz Frequently Asked Questions

Ganz has many varieties in the fields of decoration, clothing, and household goods that it provides to its customers. The company, which markets many products and goods to its customers, ships all over the world. You can try the institution that has developed itself over time and has a place in many locations. If you want answers to your questions before trying them, we have created a frequently asked questions section for you. In this section, you can find answers to your questions. If you still can’t find the information you want, you can try the communication ways we offer you. You can also have a look at Aldo, if you are interested in fashion.

Is It Possible to Buy  Ganz Products Online?

Ganz sells its products directly through the retail system. Due to this bulk sale, you can receive the collections through the retail network. If you want to find the nearest institution to you, you must fill in the request form. In this way, the closest institutions to you will appear.

Is it Possible To Get a Catalog Or Price List?

Ganz wants to provide the best service to its customers. Therefore, it provides individual attention to its customers by the sales representatives. Sales representatives provide up-to-date price information to customers. Therefore, wholesale catalogs do not appear to be available for distribution. If you are a retailer, request a sales representative to contact you. In this way, you can contact a customer representative who will serve you with individual attention.

What Should You Do to Become a Ganz Retailer?

Here’s what you need to do to become a Ganz Retailer:

  • To become a retailer, you will first need to connect to a sales representative.
  • To achieve this, you must fill out the contact form.
  • You can also contact the authorities by examining the contact information of Ganz institutions.
  • In this way, you can get the chance of the retailer you want.

Where to Buy Ganz Products?

If you want to buy a Ganz product, you can find your nearest retailer. You can contact Ganz institutions to find this retailer. All alternative communication ways are presented to you in our article. You can examine them.

Can You Change Your Favorite Product?

Ganz usually constantly changes and expands its collections. Therefore, an old item in your inventory will be lost. If you encounter this situation, it may be possible to request your product again. You can find out if the product is available at Ganz institutions by contacting them. The customer service representative will inform you about the old product. If the product is not available, one will suggest the new most similar parts to you. This will ensure that you complete your shopping with the best service.

Are Ganz’s Products Safe for Children?

The Ganz company has placed great emphasis on designing all products to comply with safety guidelines.

  • The products in the Baby Ganz series have safety standards for all ages. In this way, when you buy an age-appropriate product, you can use that product easily. But you should carefully use the labels of the products you buy.

How Do You Clean the Plush Toys You Bought From Ganz?

If you bought a product from the Baby Ganz collection, it is possible to wash all of these products in the machine with the “soft” program. All the products you will wash are suitable for safe washing. Only some products have to be washed on the surface because of their design. You should carefully read the labels that state this.


Here’s how to wash your plush toys:

  • You must remove the springs and strips from your plush toy.
  • Then you should wash your plush toys using warm water and mild soap.
  • After washing your plush toy, you can wrap it with a large towel. You can also squeeze your plush toy to remove excess water.
  • After your plush toy dries, you can fluff its fur. It will be enough to brush your last plush toy.

How to Create an Online Account on Ganz?

If you are a customer shopping from Ganz, it is possible to create an account using your customer number. First of all, you should use your customer number and phone number. You will then be able to create an online account. Video tutorial for opening an account is available on the Ganz site. You can easily open your account by watching that video.

If You Forgot Your Ganz Password How Do You Reset It?

If you forgot your Ganz password, it is possible to reset it. Here’s what you need to do to do this:

  • You need to go to the Ganz login page. In this way, there will be an option to forget your password.
  • You can start the process here by clicking the forgot password section.
  • You will be able to reset your password by entering your e-mail address.
  • Finally, a link e-mail will be sent to your e-mail address for a password reset. This will reset your password.

What Do You Do If You Have Not Received a Confirmation Email for Your Order?

If you have not received your confirmation e-mail for your order, you should first check your spam box. If you do not encounter your e-mail in this section, you can contact customer service. If you give them detailed information, they will send your confirmation e-mail to your e-mail account.

How Can You Check The Status Of Your Order?

If you have placed an order from Ganz and want to check the order status, you must log in to your Ganz account. An option will appear in your account regarding your orders. In this option, you will be able to check the status of your orders. You can check your last 5 orders in the “My Dashboard” section. If you wish, you will be able to view all your orders from the same section.

What Should You Do If You Can’t Add Products To Your Cart For Your Order At Ganz?

If you cannot add to your cart while ordering at Ganz, you may have registered with the invoice address customer no. Therefore, you will need to re-register with the target customer number. Thus, in this account, you will be able to add products to your cart and purchase them online.

  • If you want to solve this problem, you can call customer service or try other communication ways in our article.

How Do You Pay Your Ganz Bills?

If you want to pay and access invoices for your purchases on Ganz, you must log in to your account. Click on the retail services option on the page that will appear later. This way you will be able to pay your bills.

How Do You Change Your Address For Your Ganz Orders?

If you want to change the address for the products you will order from Ganz, you can connect to the customer service. This will allow the support team to change your address.

How to Cancel Your Ganz Membership?

If you want to cancel your Ganz membership, here’s what you need to do:

  1. You must first cancel the automatic renewal of your account. That’s why you have to log in to your Ganz account.
  2. You must log in to your order history.
  3. You will see the membership order option on the page that appears.
  4. In this section, the renewal section will appear in your membership orders. You will be able to cancel upcoming renewals from this section.

How to Get Webkinz Code?

If you want to get Webkinz codes, you can try retailers like Walmart and Walgreens. You may encounter the code in the plush toys found here. It is also possible to purchase feature and adoption codes available on the Ganz e-store.

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