Fabletics Customer Service

Fabletics logo

Fabletics is an online retailer that offers stylish and affordable activewear for women. The company was founded in 2013 and has since grown into a popular brand with millions of customers worldwide. One of the key factors that sets Fabletics apart from its competitors is its commitment to providing exceptional customer service.

Fabletics customer service is available 24 hours a day, seven days a week. Customers can contact the company via phone, live chat, or social media to get help with any questions or concerns they may have. The company’s customer service representatives are knowledgeable and friendly, and they are always willing to go above and beyond to ensure that customers are satisfied with their experience. Whether a customer needs help with sizing, wants to skip a month of their subscription, or has a question about an order, Fabletics customer service is there to help.

Customer Service

Fabletics offers a variety of customer service options to ensure that members can easily get the help they need. The company’s customer service team is knowledgeable and trained to assist with any questions or concerns that may arise.

Members can contact Fabletics customer service via email, phone (1-844-322-5384), or live chat. The company’s email support team is available 24/7, and members can expect a response within 24 hours. The phone support team is also available 24/7, and members can call the toll-free number for assistance. Additionally, Fabletics offers live chat support during business hours to help members with any questions or concerns in real-time.

Fabletics also has a robust knowledge base that members can access at any time. The knowledge base contains articles and FAQs that cover a wide range of topics, including membership, orders, returns, and more. Members can search the knowledge base to quickly find answers to common questions, or browse articles to learn more about Fabletics products and services.

For members who need more personalized assistance, Fabletics offers member services. Members can contact member services via email or phone for help with anything related to their account, including billing, membership status, and more. The member services team is knowledgeable and trained to provide prompt and effective assistance to members.

Overall, Fabletics customer service is designed to provide members with the help they need, when they need it. Whether members prefer email, phone, live chat, or member services, Fabletics has a variety of options to ensure that members can easily get the assistance they need.

About Fabletics

Fabletics is a popular activewear brand that offers stylish and affordable workout clothes for women and men. The company was founded in 2013 by actress Kate Hudson, who wanted to create a line of activewear that was both fashionable and functional.

Fabletics operates on a membership-based model, where customers sign up to become VIP members and receive exclusive discounts and perks. As a VIP member, customers can shop for outfits starting at $49.95 and receive free shipping on orders over $49.95. Additionally, VIP members get access to exclusive sales and early access to new collections.

Fabletics offers a wide range of activewear, including leggings, sports bras, tops, jackets, and more. The brand is known for its high-quality fabrics, comfortable fit, and trendy designs. Fabletics also offers a variety of sizes, from XXS to 4X, to ensure that everyone can find the perfect fit.

One of the unique features of Fabletics is its personalized shopping experience. When customers sign up to become VIP members, they take a quiz that helps the brand understand their style, preferences, and workout routines. Based on this information, Fabletics recommends outfits that are tailored to each customer’s individual needs.

Overall, Fabletics has become a popular choice for those looking for stylish and affordable activewear. With its membership-based model, personalized shopping experience, and high-quality products, Fabletics has established itself as a leader in the activewear industry.

VIP Membership

Fabletics offers a VIP membership program that provides exclusive benefits to its members. To become a VIP member, one needs to sign up and pay a monthly fee of $59.95. The membership fee includes a promotional Member Credit that unlocks the best savings when redeemed. Member Credits can be redeemed for any 2-piece outfit or item up to $100, online or in-store.

One of the most significant benefits of VIP membership is the ability to skip the month. If members do not wish to purchase anything in a particular month, they can skip that month without being charged. Skipping the month is easy and can be done online through the member’s account.

VIP members also enjoy free shipping on all orders over $49.95 and free returns and exchanges within 90 days. The membership program provides access to two amazing brands, Fabletics and Yitty, with double the collections and double the perks.

To cancel the VIP membership, members can easily do so online anytime. However, it is important to note that if a member wishes to cancel their membership, they must do so before the 6th of the month to avoid being charged for that month.

In summary, Fabletics’ VIP membership program provides exclusive benefits to its members, including a promotional Member Credit, the ability to skip the month, free shipping, and free returns and exchanges. The program also provides access to two amazing brands, Fabletics and Yitty, with double the collections and double the perks. Cancelling the membership is easy and can be done online anytime.

Shopping with Fabletics

Fabletics offers a wide range of activewear, fitness and workout clothing, accessories, and outfits for women. Customers can shop for styles that suit their preferences and needs, including 2-piece outfits, shapewear, tops, bottoms, bras, and underwear. The collections are designed to be stylish, comfortable, and functional, with a focus on quality and performance.

Customers can rate and review the products they purchase, and Fabletics highlights the 5-star styles to help shoppers find the most popular and well-reviewed items. The website also features a “My Reviews” section where customers can see their past reviews and track their favorite products.

Fabletics offers a VIP membership program that provides access to exclusive discounts, free shipping, and early access to new collections. Members can shop or skip each month, and they are only charged when they make a purchase. The membership fee is $49.95 per month, which is applied as a store credit that can be used to buy any premium product.

Customers can shop online or through the Fabletics app, which is available for iOS and Android devices. The website and app are user-friendly, with clear navigation and filtering options that make it easy to find the desired products. The checkout process is streamlined, and customers can choose from various payment methods, including credit cards, PayPal, and Apple Pay.

Overall, shopping with Fabletics is a convenient and enjoyable experience, with a vast selection of high-quality products, competitive prices, and excellent customer service.

The Fabletics Fit App

Fabletics offers a brand new member perk, the Fabletics Fit workout app, which provides free access to VIP members once they enroll in the VIP membership program. The app is designed to offer hundreds of fitness classes and meditations from top instructors around the country.

The Fabletics Fit app is available for both iPhone and Android users, and can be downloaded from the App Store and Google Play, respectively. The app has received positive reviews from users, with an average rating of 4.7 stars on Google Play and 4.8 out of 5 stars on JustUseApp.

The app offers a variety of content, including both on-demand and live classes, as well as mindfulness exercises to help users conquer stress and anxiety. The app also offers challenges to help users stay motivated and earn discounts, points, and more.

In addition to the fitness classes and meditations, the app also provides tips and advice on nutrition and wellness. The app’s content is regularly updated, ensuring that users have access to fresh and engaging content.

Overall, the Fabletics Fit app is a valuable tool for anyone looking to improve their fitness and wellness. Its user-friendly interface and vast array of content make it a great addition to any fitness routine.

Account Management

Fabletics offers a user-friendly account management system that allows customers to easily manage their orders, payment information, and personal information. Customers can access their account by logging in to the Fabletics website and navigating to the “My Account” section.

In the “My Account” section, customers can view their order history, update or delete their payment information, address, and phone number. They can also track the status of their current orders and view their shipping and billing information.

One of the unique features of Fabletics is the “Skip the Month” option. This allows customers to skip a month of their VIP membership without incurring any charges. Customers can skip the month by logging in to their account and selecting the “Skip the Month” option. They can also skip the month by contacting customer service via phone, live chat, or Facebook Messenger.

Fabletics also offers a loyalty program called “YITTY” (You’re In This Together). Customers earn points for each purchase they make, and these points can be redeemed for cash rewards and free gear. Customers can view their YITTY points balance and rewards in the “My Account” section.

Customers can also update their profile information in the “My Account” section. This includes their name, email address, and password. They can also update their size and style preferences to ensure that they receive personalized outfit recommendations.

Overall, Fabletics’ account management system is easy to use and provides customers with the tools they need to manage their orders and preferences.

Shipping and Returns

Fabletics offers standard shipping and rush shipping options for their customers. The delivery times for standard shipping vary based on the location of the recipient, but the company guarantees delivery within 7-10 business days. Customers can also opt for rush shipping, which guarantees delivery within 2-3 business days. However, orders shipped to P.O. Boxes and APOs/FPOs are not eligible for rush shipping.

Fabletics also offers free shipping on all orders over a certain amount. The exact amount may vary depending on the current promotion, but customers can check the website for details. In addition, the company offers free returns on all orders. Customers can return their items for any reason within 45 days of purchase.

To initiate a return, customers can log into their account and navigate to the Orders & Returns section. From there, they can select the item they wish to return and choose their preferred return method. Fabletics offers several return options, including returning in-store or via a shipping provider. Customers can also use Happy Returns, a service that allows them to return their items at a participating location without packaging or a label.

It is important to note that Fabletics does not offer exchanges in Australia. Customers who wish to exchange an item must return it and place a new order. New orders are subject to standard shipping rates.

Overall, Fabletics has a customer-friendly shipping and returns policy that offers flexibility and convenience to their customers.

Community and Social Media

Fabletics has a strong presence on social media platforms such as Facebook, Twitter, and Instagram. Customers can follow the brand to stay up-to-date with the latest trends, new products, and promotions. The brand also encourages customers to engage with them by leaving comments, tagging Fabletics in posts, and using relevant hashtags.

The Fabletics community is active and engaged, with customers sharing their experiences and feedback on social media. Fabletics regularly responds to comments and mentions, providing helpful and informative responses to customers’ questions and concerns.

On Facebook, Fabletics has over 1.5 million followers and a rating of 4.4 out of 5 stars. Customers can leave reviews, ask questions, and interact with other members of the community. Fabletics also uses Facebook to promote events, such as pop-up shops and fitness classes.

In addition to social media, Fabletics has a dedicated community section on their website. Customers can join the community to access exclusive content, participate in challenges, and connect with other members. The community section also features articles on health and wellness, fashion tips, and interviews with fitness influencers.

Overall, Fabletics has a strong community and social media presence, providing customers with a platform to engage with the brand and connect with other like-minded individuals.

Fabletics in Different Regions

Fabletics is a global brand that offers activewear and workout clothing to customers in various regions. Here is a breakdown of Fabletics in different regions:

United States and Canada

In the United States and Canada, Fabletics operates through its website and physical stores. Customers can choose to become VIP members and receive discounts on their purchases. VIP members in the United States and Canada can also enjoy free shipping on orders over $49. In Canada, customers can expect to pay a shipping fee of $9.95 for orders under $49.

France and United Kingdom

Fabletics also operates in France and the United Kingdom, where customers can shop on their respective websites. In France, customers can enjoy free shipping on orders over €49, while a shipping fee of €4.95 is charged for orders under €49. In the United Kingdom, customers can enjoy free shipping on orders over £49, while a shipping fee of £4.00 is charged for orders under £49.

Tenues and Frais de Livraison

In France, Fabletics offers a range of tenues (outfits) that customers can purchase. Customers can also enjoy free shipping on orders over €49. However, a shipping fee of €4.95 is charged for orders under €49.

Avenida Diagonal

Fabletics has a physical store located on Avenida Diagonal in Barcelona, Spain. Customers can visit the store to try on and purchase Fabletics products.

JustFab S.L.U

Fabletics is owned by JustFab S.L.U, a fashion company based in Berlin, Germany. JustFab S.L.U also owns other fashion brands such as ShoeDazzle and FabKids.

VIP-Medlemmar and Sekretes

Fabletics offers a VIP membership program in various regions, including the United States, Canada, France, and the United Kingdom. VIP members can enjoy discounts on their purchases, free shipping, and access to exclusive products. In Sweden, Fabletics uses the term “sekretes” to refer to its VIP membership program.

Fabletics Stores

Fabletics offers a range of activewear, fitness, and workout clothing for both men and women. Customers can shop online or visit one of their retail stores located across North America. The retail stores are a great way for customers to try on the clothing and see the quality and fit before making a purchase.

Fabletics retail stores are conveniently located in many major cities across North America, making it easy for customers to find a location near them. Customers can use the store locator on the Fabletics website to find the nearest store. The website also provides information on store hours, address, and phone number.

The retail stores are staffed with knowledgeable associates who can help customers find the perfect outfit for their needs. They can also assist with returns or exchanges. Customers who prefer to shop online can still take advantage of the in-store experience by using the website to reserve items for in-store pickup.

Fabletics is always looking for talented individuals to join their retail team. Interested candidates can view open positions on the Fabletics website. Working in a Fabletics store provides a great opportunity to work in a fun and dynamic environment while helping customers achieve their fitness goals.

Size and Fabric Guides

Fabletics offers a comprehensive size guide to help customers determine the best size for their body type. The size chart includes measurements for bust, waist, hip, and inseam, and it is available for both women’s and men’s clothing. Customers can compare their measurements to the size guide to determine which size to buy. Fabletics also offers a seamless sculpt knit fabric size guide, which varies by item.

In addition to the size guide, Fabletics provides a fabric guide to help customers choose the best material for their needs. The guide covers the various fabrics used in Fabletics activewear, including moisture-wicking, compression, and breathable fabrics. Customers can use the guide to determine which fabric is best suited for their activity level and personal preferences.

Fabletics also offers a care guide to help customers properly care for their activewear. The guide includes instructions for washing, drying, and storing Fabletics clothing to ensure longevity and maintain the quality of the fabric. Customers are encouraged to follow the care instructions to ensure their activewear lasts as long as possible.

Overall, Fabletics provides customers with a wealth of information to help them make informed decisions about their activewear purchases. The size guide, fabric guide, and care guide are all valuable resources that can help customers choose the best clothing for their needs and ensure that their activewear lasts as long as possible.

Fabletics Careers

Fabletics is a rapidly growing company that offers a variety of career opportunities for individuals looking to work in the fashion and retail industry. The company is known for its innovative and trendy activewear, and it has a strong focus on customer service. As a result, Fabletics is always looking for talented individuals who are passionate about fashion and who are committed to delivering exceptional customer service.

Fabletics offers a range of career opportunities, including positions in retail, marketing, design, and customer service. The company is committed to providing its employees with a supportive and inclusive work environment, and it offers competitive salaries and benefits packages.

One of the unique aspects of working at Fabletics is the company’s commitment to promoting from within. Fabletics values its employees and is committed to helping them grow and develop their careers. As a result, many employees have been able to advance within the company and take on new and exciting roles.

Fabletics is also committed to diversity and inclusion. The company believes that a diverse workforce is essential for success, and it is committed to creating a workplace that is welcoming and inclusive for all employees. Fabletics has a number of initiatives in place to promote diversity and inclusion, including employee resource groups and training programs.

If you are passionate about fashion and customer service and are looking for a career in a fast-paced and dynamic industry, Fabletics may be the right fit for you. With a variety of career opportunities and a commitment to employee growth and development, Fabletics is a great place to work for individuals who are looking to build a successful and rewarding career in the fashion and retail industry.

Refer a Friend Program

Fabletics offers a Refer a Friend Program that allows members to earn credits for every friend they refer to the website. This program is a great way to save money on future purchases and share the love of Fabletics with others.

To participate in the Refer a Friend Program, members can simply log in to their account and navigate to the “Refer a Friend” section. From there, they can share a unique referral link with their friends via email, social media, or other messaging platforms.

When a friend clicks on the referral link and makes a purchase, the member who referred them will receive a $10 credit to their account. There is no limit to the number of friends that can be referred, so members can earn credits for as many referrals as they like.

It’s important to note that the credits earned through the Refer a Friend Program are valid for 12 months from the date they are issued. Additionally, the credits cannot be combined with any other offers or promotions, and they cannot be redeemed for cash.

Overall, the Refer a Friend Program is a great way for Fabletics members to save money on their purchases and share their love of the brand with others.

Fabletics Rewards

Fabletics offers a BeneFits Rewards Program that allows customers to earn loyalty points with each purchase. For every dollar spent, customers earn one point, which can be accumulated to earn Cash Rewards and free gear.

To skip a month and avoid being charged, customers can visit the Fabletics website between the 1st and 5th of the month and click “Skip the Month.” This feature is especially helpful for those who may not need or want new activewear every month.

In addition to earning points and skipping months, Fabletics VIP members also receive exclusive access to new collections and discounts on select items. VIP members can save up to 50% on regular pricing and receive free shipping on orders over $49.95.

Fabletics also offers a refer-a-friend program where customers can earn $20 in rewards for every friend they refer who makes a purchase. There is no limit to the number of friends a customer can refer, so the rewards can add up quickly.

Overall, Fabletics Rewards provides customers with multiple ways to save and earn discounts on their purchases. With the BeneFits Rewards Program, skip-a-month feature, VIP membership perks, and refer-a-friend program, customers can enjoy both savings and rewards for their loyalty to the brand.

Fabletics and ThredUp

Fabletics, the global active lifestyle brand, has partnered with ThredUp, one of the largest online resale platforms for women’s and kids’ apparel, shoes, and accessories. The partnership will enable Fabletics to take advantage of ThredUp’s Resale-as-a-ServiceⓇ (RaaSⓇ) platform to power its resale program.

Through the partnership, Fabletics customers can now trade in their gently used clothes for Fabletics/Yitty credit. The program is designed to encourage sustainable fashion practices and reduce the environmental impact of the fashion industry.

ThredUp’s RaaSⓇ platform is designed to help brands like Fabletics launch and operate resale programs with ease. The platform provides end-to-end support, from logistics and inventory management to customer service and marketing.

Fabletics’ entry into the resale market is a significant move for the brand, which has built its reputation on offering high-quality, affordable activewear through its subscription-based model. The partnership with ThredUp will allow Fabletics to expand its reach and appeal to a broader audience while also promoting sustainable fashion practices.

Overall, the partnership between Fabletics and ThredUp is a win-win for both brands and their customers. Fabletics can now offer a more sustainable and affordable option for its customers, while ThredUp can expand its reach and help more brands launch successful resale programs.

Frequently Asked Questions

How do I cancel my Fabletics VIP membership?

To cancel your Fabletics VIP membership, you can call one of their customer service representatives at 1-844-322-5384, contact them via online live chat, or visit your My Account page. There is no cancellation fee, and you can cancel anytime.

What is the refund policy for Fabletics VIP membership?

Fabletics offers a 100% satisfaction guarantee on all products. If you are not satisfied with your purchase, you can return it for a refund or exchange within 45 days of the shipment date. If you cancel your VIP membership, any unused credits will be refunded to your account.

Can I cancel my Fabletics VIP membership immediately?

Yes, you can cancel your Fabletics VIP membership at any time. There is no waiting period or minimum commitment required.

Why am I having trouble checking out on Fabletics?

If you are having trouble checking out on Fabletics, try clearing your cache and cookies, or using a different browser. You can also contact their customer service for assistance.

What are the reviews like for Fabletics?

Fabletics has received mixed reviews from customers. Some praise the quality and affordability of their products, while others have had issues with sizing and customer service. It is important to read reviews and do your own research before making a purchase.

How do I use my Fabletics member credit?

To use your Fabletics member credit, log in to your account and add items to your cart. At checkout, your credit will automatically be applied to your purchase. If you have multiple credits, they will be applied in order of expiration date.

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