Duke Energy is a well-established utility company that provides energy services to millions of customers across the United States. The company is known for its commitment to providing reliable and affordable energy services to both residential and commercial customers. One of the key factors that have contributed to the success of Duke Energy is its excellent customer service.
Duke Energy has a dedicated customer service team that is available to assist customers with any queries or concerns they may have. Customers can easily get in touch with the customer service team by calling the Duke Energy customer service number, which is readily available on the company’s website. The customer service team is knowledgeable and well-trained, and they can provide customers with accurate and timely information regarding their accounts, billing, and service-related issues.
The business world is becoming increasingly competitive, and companies that prioritize customer service are more likely to succeed. Duke Energy understands this, which is why they have invested heavily in their customer service operations. The company’s commitment to providing excellent customer service has helped it to build a loyal customer base and maintain its position as one of the leading utility companies in the United States.
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Duke Energy’s Presence Across States
Duke Energy is one of the largest energy companies in the United States, serving millions of customers across six states. The company offers a range of services, including electricity and natural gas, and is committed to providing reliable and affordable energy to all its customers. For any customer service inquiries, Duke Energy can be reached at 800.777.9898.
Operations in Florida
Duke Energy has a strong presence in Florida, serving over 1.8 million customers in the state. The company operates several power plants in Florida, including the Crystal River Energy Complex and the Hines Energy Complex. Duke Energy also offers a range of energy efficiency programs for its Florida customers, including rebates for energy-efficient appliances and home upgrades.
Operations in Indiana
Duke Energy serves over 840,000 customers in Indiana, providing both electricity and natural gas services. The company operates several power plants in the state, including the Gibson Generating Station and the Edwardsport Generating Station. Duke Energy also offers a range of energy efficiency programs for its Indiana customers, including rebates for energy-efficient appliances and home upgrades.
Operations in Kentucky
Duke Energy serves over 700,000 customers in Kentucky, providing both electricity and natural gas services. The company operates several power plants in the state, including the Trimble County Generating Station and the Ghent Generating Station. Duke Energy also offers a range of energy efficiency programs for its Kentucky customers, including rebates for energy-efficient appliances and home upgrades.
Operations in North Carolina
Duke Energy is headquartered in North Carolina and serves over 3.2 million customers in the state. The company operates several power plants in North Carolina, including the Allen Steam Station and the Marshall Steam Station. Duke Energy also offers a range of energy efficiency programs for its North Carolina customers, including rebates for energy-efficient appliances and home upgrades.
Operations in Ohio
Duke Energy serves over 840,000 customers in Ohio, providing both electricity and natural gas services. The company operates several power plants in the state, including the Miami Fort Generating Station and the Beckjord Generating Station. Duke Energy also offers a range of energy efficiency programs for its Ohio customers, including rebates for energy-efficient appliances and home upgrades.
Operations in South Carolina
Duke Energy serves over 590,000 customers in South Carolina, providing both electricity and natural gas services. The company operates several power plants in the state, including the Oconee Nuclear Station and the Catawba Nuclear Station. Duke Energy also offers a range of energy efficiency programs for its South Carolina customers, including rebates for energy-efficient appliances and home upgrades.
Overall, Duke Energy is committed to providing reliable and affordable energy to all its customers across its service areas. With a strong presence in six states, the company is well-positioned to meet the energy needs of its customers and to continue to grow and innovate in the years ahead.
Customer Service Overview
Duke Energy is committed to providing exceptional customer service to all its customers. The company offers a range of services to ensure that customers have peace of mind when it comes to their energy needs. Customers can reach out to Duke Energy’s customer service representatives through various channels, including phone, email, and social media.
One of the easiest ways to contact Duke Energy’s customer service is by phone. Customers can call the customer service number at 800.777.9898 (Residential) or 800.653.5307 (Business) to speak with a representative. The customer service representatives are available Monday to Friday, and they can assist customers with a wide range of issues, including billing and payment, account management, and outage reporting.
In addition to phone support, Duke Energy also offers online support through its website. Customers can log in to their accounts to manage their energy usage, pay their bills, and view their account history. They can also report outages and track the status of their service requests.
Duke Energy is committed to providing its customers with peace of mind when it comes to their energy needs. The company offers a range of services to ensure that customers have access to reliable and affordable energy. With its exceptional customer service, Duke Energy is a trusted energy provider for millions of customers across the United States.
Starting Service with Duke Energy
To start service with Duke Energy, customers need to provide their service location, street address, and a valid ZIP code. Customers can start their service by visiting the Duke Energy website and clicking on the “Start Service” button. Alternatively, they can call Duke Energy’s customer service number, which can be found on the customer service page of the website.
Once customers provide their service location and ZIP code, they will be prompted to enter their street address to customize their experience. After providing this information, customers will be able to select the date they want their service to start and choose their preferred payment method.
It is important to note that customers may need to provide certain documents, such as a lease agreement or proof of ownership, to start service with Duke Energy. Customers should have this information readily available to avoid any delays in starting their service.
In addition to starting service, Duke Energy also offers options to stop or move service. Customers can easily request to stop or move their service by clicking on the “Stop Service” or “Move Service” buttons on the Duke Energy website.
Overall, starting service with Duke Energy is a simple and straightforward process, and their customer service team is available to assist customers with any questions or concerns they may have.
Duke Energy provides an interactive map on their website that allows customers to search for their service location based on their zip code or state. This tool can be very helpful in finding the appropriate customer service number and other information related to their account.
To use the interactive map, customers can follow these steps:
- Go to Duke Energy’s website and click on the “Service Maps” tab.
- Select the state where the service is located from the drop-down menu.
- Enter the zip code of the service location in the search bar.
- Click on “Find Your Service Location” to see the search results.
Once the search results appear, customers can view important information related to their service location, such as their account number, billing and payment options, and contact information for customer service.
It is important to note that Duke Energy has different service areas in different states, and customers should make sure they are selecting the correct state on the interactive map. If customers are unsure of their service location or have any questions, they can contact Duke Energy’s customer service number at 800.777.9898 for assistance.
Overall, Duke Energy’s interactive map is a useful tool for customers to find important information related to their service location and account. By following the simple steps outlined above, customers can easily navigate the map and access the information they need.
Dealing with Outages
When experiencing an outage, the first step is to report it to Duke Energy. Customers can report outages by phone, text, online, or through the Duke Energy mobile app. The customer service number is 800.769.3766.
During an outage, it is important to stay away from downed power lines. Assume all downed lines are energized and report them to Duke Energy immediately. Customers should also avoid flooded areas and debris, as they can conceal downed power lines.
To receive updates on existing outages, customers can text “STATUS” to 57801. To stop receiving outage alert texts, customers can text “STOP” to the same number.
Duke Energy’s power restoration process prioritizes restoring power to critical facilities and infrastructure, such as hospitals and emergency services, before restoring power to residential areas. Customers may see their neighbor’s power come back on before theirs, but this can be due to several reasons, such as different circuits or equipment issues.
If a customer suspects a gas leak, they should evacuate the area immediately before calling Duke Energy at 800.634.4300.
In case of an outage, customers should have an emergency kit ready with necessary supplies, such as flashlights, batteries, and non-perishable food items. The Duke Energy website provides a comprehensive guide on how to prepare for outages and other emergencies.
Overall, Duke Energy strives to provide efficient and reliable service to its customers, especially during outages. By following safety guidelines and reporting outages promptly, customers can help Duke Energy restore power as quickly and safely as possible.
Payment Options and Arrangements
Duke Energy offers various payment options to its customers, making it easy and convenient to pay their bills. Customers can choose from a variety of payment methods, including online payments, automatic bank drafts, phone payments, and more.
To make a payment online, customers can log in to their My Account dashboard and select Billing & Payments. From there, they can choose from several payment options, including one-time payments, automatic payments, and payment arrangements. Customers can also make payments over the phone by calling 800.777.9898.
For customers who may be experiencing financial difficulties, Duke Energy offers payment assistance options. Customers can log in to their My Account dashboard and select Payment Assistance Options to get started. Duke Energy also offers payment arrangements for customers who need more time to pay their bills. Customers can contact Duke Energy’s customer service at 800.777.9898 to discuss payment arrangement options.
Customers can also choose to enroll in Duke Energy’s Budget Billing program, which allows them to pay a consistent amount each month, based on their average energy usage. This can help customers avoid high bills during peak usage months.
In addition to these payment options, Duke Energy also offers various billing options, including paperless billing, which allows customers to receive their bills electronically, and automatic bill pay, which automatically deducts the amount due from the customer’s bank account each month.
Overall, Duke Energy’s payment options and arrangements are designed to make it easy and convenient for customers to pay their bills, while also offering assistance to those who may be experiencing financial difficulties.
Contacting Duke Energy
If you need to contact Duke Energy for any reason, there are several ways to do so. The easiest and most convenient way is to call their customer service number at 800.777.9898. Customer service representatives are available by phone Monday through Friday. If you are a business customer, you can call Duke Energy’s business customer service at 800.653.5307.
You can also visit their website and use their self-service options to manage your account, pay your bill, report an outage, and more.
If you suspect that you have been a victim of a scam or fraud, you can contact Duke Energy’s customer service immediately. If you feel pressured for immediate payment or personal information, hang up the phone and call Duke Energy’s customer service number on your bill. This will ensure that you are speaking to a Duke Energy representative and not a scammer.
In addition, Duke Energy provides a TTY or TDD Relay Service for customers who are hearing or speech impaired. You can dial 711 to access this service.
Overall, Duke Energy provides several ways to contact them for assistance, whether it be through phone, email, or their website. Their customer service representatives are knowledgeable and available to help you with any questions or concerns you may have.
Frequently Asked Questions
What is the phone number for Duke Energy Carolina?
Customers who need to contact Duke Energy Carolina can reach their customer service representatives at 800.777.9898.
How do I contact Duke Energy Cincinnati?
To contact Duke Energy Cincinnati, customers can call 800.544.6900 to speak with a customer service representative.
What is the 800 number for Duke Energy Indiana?
Customers in Indiana can reach Duke Energy Indiana’s customer service representatives by calling 800.521.2232.
How do I pay my Duke Energy bill?
Duke Energy offers several payment options for customers, including online payments, automatic bank drafts, and payment by mail. Customers can also pay their bills in person at a Duke Energy payment center or authorized payment location.
What are Duke Energy’s customer service hours?
Duke Energy’s customer service representatives are available by phone Monday through Friday during regular business hours. Customers can also access their account information and make payments online 24/7.
How do I contact Duke Energy’s business customer service?
Business customers who need to contact Duke Energy’s customer service department can call 800.653.5307 to speak with a representative.