DTE Energy Customer Service

dte energy logo

DTE Energy is a leading energy company that provides gas and electric services to millions of customers in Michigan. The company has been in operation for over a century, and it has built a reputation for providing reliable and affordable energy services to its customers. However, like all service providers, DTE Energy occasionally faces customer service issues that need to be addressed promptly.

Customer service is an essential aspect of any business, and DTE Energy is no exception. The company has a dedicated customer service team that is available to help customers with their billing needs, account management, and other issues related to their energy services. Customers can reach the DTE Energy customer service team by phone, email, or through the company’s website. The team is available seven days a week, from 8 am to 11 pm, to ensure that customers get the help they need when they need it.

Contact Methods

DTE Energy offers several contact methods for its customers to get in touch with their customer service team. These methods include phone, email, and online messaging.

Customers can call DTE Energy’s customer service team at 800.477.4747 for residential customers and 855.383.4249 for business customers. The team is available from Monday to Friday, 8 am to 5 pm. For emergencies like power outages or downed power lines, customers can call 800.477.4747 anytime.

Customers can also send an email to DTE Energy’s customer service team by filling out a form on their website. The form requires customers to provide their name, email address, phone number, and a brief message describing their issue. Once the form is submitted, a representative from DTE Energy’s customer service team will respond to the email as soon as possible.

For customers who prefer to communicate online, DTE Energy offers a messaging service through their website. The Digital Experience Team is available seven days a week from 8 am to 11 pm to assist customers with their billing needs. Customers can message the team by clicking the “Message Us” button on the website.

In addition to these contact methods, DTE Energy also has a presence on social media platforms like Twitter and Facebook. Customers can follow DTE Energy on these platforms to get updates on outages, news, and other important information.

Overall, DTE Energy provides several convenient and accessible contact methods for their customers to reach their customer service team.

Services Offered

DTE Energy provides a range of services to its customers, including electricity and natural gas. The company offers flexible and convenient electricity services that are designed to meet the needs of customers. In addition to electricity, DTE Energy also provides natural gas services to its customers.

DTE Energy’s heating services are aimed at keeping customers warm and comfortable during the winter months. The company offers a range of heating options, including natural gas, propane, and oil. Customers can choose the heating option that best suits their needs.

DTE Energy’s cooling services are designed to keep customers cool and comfortable during the hot summer months. The company offers a range of cooling options, including air conditioning and fans. Customers can choose the cooling option that best suits their needs.

DTE Energy also offers a range of other services to its customers, including home protection plans, appliance repair services, and energy-saving programs. The company’s home protection plans provide customers with peace of mind by covering the cost of repairs or replacements for essential home systems and appliances. The appliance repair services offered by DTE Energy are designed to keep customers’ appliances running smoothly and efficiently. The company’s energy-saving programs are aimed at helping customers reduce their energy consumption and save money on their energy bills.

Overall, DTE Energy provides a range of services to its customers that are designed to meet their needs and help them save money on their energy bills.

Account Management

DTE Energy provides a variety of options for managing your account online. Customers can sign in to their account using their last name and account number or by using their email and password. Once signed in, customers can access their billing and payment history, view their energy usage, and make payments.

One convenient feature of DTE Energy’s online account management is the ability to set up automatic payments. Customers can choose to have their payments automatically deducted from their bank account or credit card each month. This ensures that bills are paid on time and helps to avoid late fees.

Another useful tool provided by DTE Energy is the ability to set up budget billing. Budget billing allows customers to pay a consistent amount each month based on their average energy usage. This can help to spread out the cost of energy over the course of the year and make budgeting easier.

Customers can also use DTE Energy’s online account management to report outages and track the status of their outage. By logging in to their account, customers can view the estimated time of restoration and receive updates as the outage is being resolved.

Overall, DTE Energy’s online account management system is user-friendly and provides customers with a variety of tools to manage their account. Whether you need to make a payment, track your energy usage, or report an outage, DTE Energy has you covered.

Payment Options

DTE Energy offers its customers a variety of payment options to make paying their energy bills as convenient as possible. Customers can choose from the following payment methods:

  • Pay Online: Customers can easily pay their bills online using their checking or savings account. They can also use a Visa┬«, Mastercard┬«, or Discover┬« credit or debit card to pay their bills online. Customers can set up automatic payments through DTE Energy’s AutoPay feature, which deducts the bill amount from the customer’s bank account on the due date.

  • Guest Pay: Customers who do not have an online account with DTE Energy can still make a one-time payment using the Guest Pay feature. They will need to provide their account number or service address to access this feature.

  • Pay by Phone: Customers can also pay their bills by phone by calling DTE Energy’s automated payment line. They will need to provide their account number and payment information to complete the transaction.

  • Pay by Mail: Customers can also choose to pay their bills by mail by sending a check or money order to the address provided on their bill.

  • Pay in Person: Customers can make cash payments at one of DTE Energy’s many payment kiosks located throughout their service area. They can also make payments in person at a DTE Energy office.

DTE Energy also offers its customers the option to set up a budget plan, which allows them to pay a set amount each month based on their energy usage. This can help customers avoid large fluctuations in their monthly bills.

Overall, DTE Energy’s payment options provide customers with flexibility and convenience when it comes to paying their energy bills. Customers can choose the payment method that works best for them, whether it’s online, by phone, or in person.

Programs and Benefits

DTE Energy offers various programs and benefits to its customers to help them manage their energy use and bills. Here are some of the key programs and benefits:

Programs

  • Low-Income Programs: DTE Energy offers several programs to help low-income customers pay their energy bills. These programs include State Emergency Relief, Low-Income Self-Sufficiency Plan, The Heat and Warmth Fund, and Michigan Community Action. Certain non-profit agencies may also provide assistance to households with higher income levels.
  • Payment Assistance Programs: DTE Energy offers payment assistance programs to help customers who are struggling to pay their bills. These programs include the Winter Protection Plan, the Senior Winter Protection Plan, the Shut-Off Protection Plan, and the Medical Emergency Protection Plan. Customers may also be eligible for the State Emergency Relief program or the Low-Income Home Energy Assistance Program (LIHEAP).
  • Energy Efficiency Programs: DTE Energy offers several programs to help customers save energy and money. These programs include the Home Energy Consultation, the Home Energy Report, and the Energy Efficiency Assistance Program. Customers can also take advantage of rebates and incentives for energy-efficient upgrades such as insulation, windows, and appliances.

Benefits

  • eBill Paperless Billing: DTE Energy offers paperless billing through its eBill program. Customers can receive their bills electronically and pay them online, saving time and reducing paper waste.
  • Energy Use Information: DTE Energy provides customers with information about their energy use through the MyEnergy Dashboard. Customers can view their usage history, set alerts, and receive personalized tips for reducing their energy consumption.
  • 24/7 Customer Service: DTE Energy’s customer service team is available 24/7 to assist customers with their billing and service needs. Customers can contact DTE Energy by phone, email, or online chat.

Overall, DTE Energy’s programs and benefits demonstrate its commitment to helping customers manage their energy use and bills.

Handling Power Outages

Power outages are an inevitable part of life, and they can be frustrating and inconvenient. However, with DTE Energy’s reliable grid and responsive customer service, you can rest assured that your power outage will be handled quickly and efficiently.

If you experience a power outage, the first thing you should do is report it to DTE Energy. You can do this by calling (800) 477-4747 or by using the online outage reporting tool. Once you report your outage, DTE Energy will work to restore your power as quickly as possible.

During a power outage, it is important to stay safe. If you see a downed power line, stay at least 20 feet away and call DTE Energy immediately. Do not touch or attempt to move the power line, as it could be live and dangerous.

DTE Energy’s crews work around the clock to restore power to customers during outages. They prioritize restoration efforts based on the severity of the outage and the number of customers affected. In some cases, spot outages may be resolved quickly, while larger outages may take longer to restore.

In the event of a prolonged power outage, DTE Energy may provide customers with updates on the restoration process through its website, social media channels, or automated phone system. Customers can also view the outage map to see which areas are affected and how many customers are without power.

Overall, DTE Energy’s customer service team is dedicated to providing reliable power and responsive support during power outages. By reporting outages promptly and following safety guidelines, customers can help ensure that their power is restored as quickly and safely as possible.

Seasonal Energy Use

As the seasons change, so does your energy usage. During the summer, air conditioning can account for a significant portion of your energy bill. DTE Energy offers some tips to help you manage your energy usage and save money during the summer months.

One of the easiest ways to save energy during the summer is to adjust your thermostat. Setting your thermostat to 78 degrees Fahrenheit or higher can help you save money on cooling costs. Additionally, using fans to circulate air can help you feel cooler without having to lower the temperature on your thermostat.

Another way to save energy during the summer is to make sure your home is properly insulated. Insulation can help keep cool air inside your home and prevent it from escaping. This can help reduce the amount of energy your air conditioning system needs to use to keep your home cool.

DTE Energy also recommends using energy-efficient appliances and electronics to help reduce your energy usage. Energy-efficient appliances and electronics use less energy than traditional models, which can help you save money on your energy bill.

By following these tips, you can help manage your energy usage and save money on your energy bill during the summer months.

About DTE Energy

DTE Energy is a Michigan-based, diversified energy company that provides electricity and natural gas to customers in Michigan. The company serves over 2.2 million electric customers and 1.3 million natural gas customers in Michigan.

DTE Energy is committed to providing reliable, affordable, and safe energy to its customers. The company invests in new technologies and infrastructure to ensure that its customers have access to the latest energy solutions.

DTE Energy offers a range of services to its customers, including:

  • Energy Efficiency Programs: DTE Energy offers a variety of energy efficiency programs to help customers save money on their energy bills. These programs include rebates for energy-efficient appliances, free energy audits, and more.

  • Billing and Payment Options: DTE Energy offers a variety of billing and payment options to make it easy for customers to manage their energy bills. Customers can choose to receive paper or electronic bills, and can pay their bills online, by phone, or in person.

  • Customer Service: DTE Energy provides excellent customer service to its customers. The company has a dedicated customer service team that is available to answer questions and resolve issues.

DTE Energy is committed to serving its customers and providing them with the best possible energy solutions. Whether you are a residential or business customer, DTE Energy has the expertise and resources to meet your energy needs.

Frequently Asked Questions

How can I start DTE energy service?

To start DTE energy service, customers can visit the DTE Energy website and fill out an online application. Alternatively, customers can call DTE Energy customer service at 800.477.4747 to start their service.

What are the ways to pay my DTE energy bill?

Customers can pay their DTE energy bills through a variety of methods, including online payments, automatic payments, by mail, or in-person at a DTE Energy payment center. Customers can also pay their bills over the phone by calling DTE Energy customer service at 800.477.4747.

How can I report a DTE energy outage?

To report a DTE energy outage, customers can call the DTE Energy outage hotline at 800.477.4747. Customers can also report outages through the DTE Energy website or mobile app.

What is the DTE energy customer service phone number?

The DTE Energy customer service phone number is 800.477.4747. Customers can call this number for assistance with billing, account management, starting or stopping service, or reporting outages.

What are the DTE energy customer service hours?

DTE Energy customer service is available 7 days a week, from 8 am to 11 pm. Customers can reach DTE Energy customer service by calling 800.477.4747 or through the DTE Energy website or mobile app.

How can I contact DTE energy customer service through email?

Customers can contact DTE Energy customer service through email by filling out an online contact form on the DTE Energy website. Customers can expect a response within 1-2 business days.

Scroll to Top