DriveTime is a used car dealership that specializes in providing financing to those who may not have the best credit. With over 140 dealerships across the United States, DriveTime has helped many people get behind the wheel of a car they need. One of the key components of their business is their customer service.
DriveTime customer service can be reached by calling their toll-free number at 888-418-1212. Their customer service representatives are available Monday through Friday from 6:00 am to 6:00 pm MST and on Saturdays from 7:00 am to 11:00 am MST. They can assist customers with questions about financing or purchasing a vehicle, as well as help with vehicle repairs, theft, or claims.
Customers can also access their accounts and make payments online through the DriveTime website. DriveTime’s customer service department is dedicated to providing excellent service and finding solutions to any issues that may arise. With their commitment to customer satisfaction, DriveTime has become a trusted source for those in need of a reliable used car and financing options.
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Payment Methods and Fees
DriveTime offers several payment methods for customers to make their car payments. Customers can make payments through automatic withdrawal, online, by text message, in person, or via phone by calling the customer service department at 888-418-1212.
Customers can also make one-time online payments using their bank account for a fee of $4.50 with Western Union through their Speedpay service. It is important to note that this fee may vary depending on the payment method chosen by the customer.
DriveTime does not charge any additional fees for making payments, but customers are advised to check with their bank or financial institution for any additional charges that may apply.
To avoid late payment fees, customers are encouraged to make their payments on time. Late payment fees may vary depending on the state of residence and the terms of the customer’s contract.
Customers who are experiencing financial hardship and are unable to make their payments on time are encouraged to contact the customer service department to discuss their options. DriveTime offers payment assistance programs and may be able to work with customers to find a solution that fits their needs.
In summary, DriveTime offers several payment methods for customers to make their car payments, including automatic withdrawal, online, by text message, in person, or via phone. Customers can also make one-time online payments using their bank account for a fee of $4.50 with Western Union through their Speedpay service. Late payment fees may apply depending on the state of residence and the terms of the customer’s contract. DriveTime does not charge any additional fees for making payments, but customers are advised to check with their bank or financial institution for any additional charges that may apply.
Bridgecrest Affiliation
DriveTime customers may come across Bridgecrest when managing their loans or making payments. Bridgecrest is a third-party loan servicing company that is affiliated with DriveTime. Customers can contact Bridgecrest customer service at 800-967-8526 for any questions about their loans or to make a payment.
Bridgecrest is a subsidiary of DriveTime’s parent company, Bridgecrest Acceptance Corporation. While Bridgecrest is not a direct lender, it services loans for DriveTime and other affiliated dealerships. Bridgecrest also offers loan servicing for consumers who have purchased vehicles from other dealerships.
Customers who have purchased vehicles from DriveTime may receive communications from Bridgecrest regarding their loans. Bridgecrest offers a variety of payment options, including online payments, automatic payments, and phone payments. Customers can also access their account information and payment history through the Bridgecrest website.
Bridgecrest is not a separate entity from DriveTime, but rather a subsidiary of its parent company. Customers who have questions about their loans or payments should contact Bridgecrest customer service for assistance.
Financing Options
DriveTime offers a variety of financing options to help customers purchase their dream vehicle. Customers can choose from a range of financing options, including traditional financing, lease-to-own, and in-house financing. Each financing option has its own set of benefits and requirements, so it’s important to choose the one that best suits your needs.
Traditional Financing
DriveTime offers traditional financing options through its network of lending partners. Customers who choose this option will need to go through a credit check and provide proof of income and other financial information. Interest rates and loan terms will vary based on the customer’s credit score and other factors.
Lease-to-Own
Lease-to-own is another financing option offered by DriveTime. This option allows customers to lease a vehicle for a set period of time and then purchase it at the end of the lease term. This option is ideal for customers who want to test drive a vehicle before committing to a purchase.
In-House Financing
DriveTime also offers in-house financing options for customers who may not qualify for traditional financing. In-house financing allows customers to finance their vehicle directly through DriveTime, without the need for a third-party lender. This option is ideal for customers with poor credit or no credit history.
Customer Service
DriveTime’s customer service team is available to answer any questions customers may have about financing options. Customers can reach out to the team by calling the customer service number at 888-418-1212 or by visiting the DriveTime website. The team can provide information on interest rates, loan terms, and other financing details to help customers make an informed decision.
Car Buying Experience
DriveTime prides itself on providing a hassle-free car buying experience. With over 140 dealerships across the United States, customers can find a variety of used cars to choose from.
The first step in the car buying experience with DriveTime is to browse their inventory online or in-person at one of their dealerships. With a wide selection of vehicles, customers can filter their search by make, model, year, price, and more. Once a customer has found a car they are interested in, they can schedule a test drive at their convenience.
During the test drive, customers can get a feel for the car and ask any questions they may have. If they decide to move forward with the purchase, the next step is financing. DriveTime offers financing for all credit types, and customers can apply online or in-person at the dealership.
Once financing is secured, customers can complete the purchase and drive off in their new car. DriveTime also offers extended warranties and vehicle protection plans to give customers peace of mind.
Throughout the car buying experience, DriveTime’s customer service team is available to assist with any questions or concerns. Customers can contact them by phone at 888-418-1212 or email through the website.
Overall, DriveTime aims to make the car buying experience as easy and stress-free as possible for their customers. With a wide selection of vehicles, financing options for all credit types, and a helpful customer service team, customers can feel confident in their purchase.
Inspection Process
DriveTime takes pride in its multi-point inspection process, which aims to identify any potential issues before vehicles hit the dealership. The inspection process is a comprehensive check of the vehicle’s mechanical and cosmetic condition. The inspection process includes checking the vehicle’s engine, transmission, brakes, suspension, steering, exterior, and interior components.
During the inspection process, DriveTime mechanics use a checklist to ensure that all important components are checked. The checklist includes items such as oil level, transmission fluid level, brake pads, rotors, and calipers, steering components, and suspension components. The inspection process also includes a test drive to ensure that the vehicle is performing as expected.
If any issues are identified during the inspection process, they are addressed before the vehicle is made available for sale. DriveTime mechanics will repair or replace any faulty components to ensure that the vehicle meets DriveTime’s standards.
DriveTime’s inspection process is designed to give customers peace of mind when purchasing a used vehicle. By identifying potential issues before the vehicle is sold, DriveTime ensures that customers are getting a reliable vehicle that has been thoroughly checked.
If customers are buying a used car from an individual seller or another dealership that doesn’t have a similar inspection process, they can still ensure that they are getting a good car at a good price. Customers should have the vehicle inspected by a trusted mechanic before making a purchase. This will help to identify any potential issues that may not be immediately apparent.
If customers have any questions or concerns about the inspection process, they can contact DriveTime’s customer service department at 888-418-1212. The customer service team is available to answer any questions and provide assistance with any issues that may arise.
Limited Warranty
DriveTime offers a 30-day limited warranty on most of its vehicles. This warranty covers the engine, transmission, and drivetrain. Customers can also purchase extended warranties for additional coverage.
It is important to note that the limited warranty does not cover normal wear and tear, routine maintenance, or damage caused by accidents or misuse. Customers should also be aware that any modifications made to the vehicle may void the warranty.
If a customer experiences an issue covered by the limited warranty within the first 30 days of ownership, they should contact DriveTime’s customer service department immediately. The customer service representative will assist with scheduling repairs at a certified repair facility.
Customers should also be aware that any repairs made outside of a certified repair facility may not be covered by the limited warranty. It is recommended that customers only use certified repair facilities for any repairs covered by the limited warranty.
In summary, DriveTime offers a 30-day limited warranty on most of its vehicles. Customers can purchase extended warranties for additional coverage. The limited warranty covers the engine, transmission, and drivetrain, but does not cover normal wear and tear, routine maintenance, or damage caused by accidents or misuse. If a customer experiences an issue covered by the limited warranty, they should contact DriveTime’s customer service department immediately for assistance.
Authorized Dealerships
DriveTime has a network of over 140 authorized dealerships across the United States, making it easy for customers to find a location near them. Each dealership is authorized to sell DriveTime vehicles and provide financing options to customers.
Customers can search for authorized dealerships on the DriveTime website by entering their zip code or city and state. The website provides a list of nearby dealerships, along with their address, phone number, and hours of operation.
In addition to selling vehicles and providing financing options, authorized dealerships also offer a range of services to customers. These include vehicle maintenance, repairs, and warranty services. Customers can schedule appointments for these services by contacting their local dealership or calling the DriveTime customer service number.
Authorized dealerships are staffed by knowledgeable and friendly sales associates who are trained to help customers find the right vehicle and financing options for their needs. They can answer questions about the vehicle’s features, financing terms, and warranty options.
Overall, DriveTime’s network of authorized dealerships provides customers with convenient access to a wide range of vehicles and financing options, as well as reliable service and support.
Addressing Complaints and Issues
DriveTime understands that customers may encounter issues or have complaints about their experience with the company. As such, the company has established a customer service department dedicated to resolving any issues or complaints that may arise. Customers can contact DriveTime customer service by calling 888-418-1212. The customer service department is available Monday through Friday from 6:00 a.m. to 6:00 p.m. MST and on Saturday from 7:00 a.m. to 11:00 a.m. MST.
When a customer contacts DriveTime customer service with a complaint or issue, the representative will work with the customer to understand the problem and find a solution. The representative will listen to the customer’s concerns and provide clear and concise information about the options available to resolve the issue. If the issue cannot be resolved immediately, the representative will work with the customer to develop a plan of action and provide a timeline for resolution.
DriveTime takes all complaints and issues seriously and strives to resolve them as quickly and efficiently as possible. The company has a dedicated team of professionals who work to investigate and resolve any complaints that may arise. DriveTime also encourages customers to provide feedback about their experience with the company, as this feedback helps DriveTime improve its services and customer experience.
In addition to contacting customer service, customers can also file a complaint online through DriveTimeComplaints.com. The website allows customers to select the topic of their complaint and submit it online. DriveTime’s support staff will then call the customer within 24 hours to discuss the complaint and find a resolution. This process ensures that customers receive guaranteed answers and their issues are addressed in a timely manner.
Overall, DriveTime is committed to providing excellent customer service and addressing any complaints or issues that may arise. The company’s customer service department is available to assist customers and provide solutions to any problems they may encounter.
Frequently Asked Questions
What is the DriveTime warranty policy?
DriveTime offers a limited warranty on all of its vehicles. The warranty covers the engine, transmission, and other major components for a certain period of time or mileage, depending on the state. To learn more about the DriveTime warranty policy, please contact DriveTime customer service at 888-418-1212.
How do I contact DriveTime roadside assistance?
DriveTime offers roadside assistance to its customers. If you need assistance, you can call DriveTime customer service at 888-418-1212. They will provide you with the necessary information and assistance.
What is the DriveTime corporate phone number?
If you need to contact DriveTime corporate, you can call 602-852-6600. You can also visit their website for more information.
Can I purchase two cars from DriveTime at once?
Yes, you can purchase two cars from DriveTime at once. However, you will need to meet certain requirements. To learn more about purchasing multiple vehicles from DriveTime, please contact DriveTime customer service at 888-418-1212.
Who does DriveTime finance through?
DriveTime finances its vehicles through Bridgecrest. Bridgecrest is a third-party finance company that specializes in automotive financing. To learn more about Bridgecrest, please visit their website.
Does DriveTime use GPS trackers on their vehicles?
DriveTime may use GPS trackers on its vehicles. The use of GPS trackers is determined on a case-by-case basis and is typically used for vehicle recovery and repossession purposes. If you have any questions about GPS tracking, please contact DriveTime customer service at 888-418-1212.