Dolls Kill Customer Service

Dolls Kill logo

Dolls Kill is an online fashion retailer that offers a unique selection of clothing, shoes, and accessories for women and men. Dolls Kill’s products include a range of styles, from punk and goth to streetwear and festival fashion. Dolls Kill is committed to providing excellent customer service, with representatives available to assist customers with their fashion needs. To reach Dolls Kill’s customer service department, customers can call 800-354-7625, visit the Help Center on the Dolls Kill website or email The brand accepts returns within 30 days of placing an order, and all returns are issued as gift cards that never expire.

Shipping and Delivery

Dolls Kill offers shipping to various locations within the United States and internationally. Customers can choose from a variety of shipping speeds depending on their needs and preferences. The shipping rates are calculated based on the total weight of the order and the shipping destination.

For domestic orders, standard shipping usually takes 5-7 business days to arrive, while expedited shipping takes 2-3 business days. Dolls Kill also offers overnight shipping for customers who need their orders urgently. The estimated delivery time frames may vary depending on the shipping destination and the shipping carrier.

In case of any delays or issues with delivery, customers can contact Dolls Kill’s customer service team for assistance. The team is knowledgeable and ready to help customers with any shipping-related questions or concerns.

It is important to note that Dolls Kill is not responsible for any customs or import duties that may be charged on international orders. Customers are advised to check with their local customs office for more information on such charges.

Overall, Dolls Kill’s shipping and delivery services are reliable and efficient, with a variety of shipping speeds to choose from. Customers can trust that their orders will be delivered on time and in good condition.

Return and Refund Policy

Dolls Kill has a comprehensive return and refund policy that applies to all orders placed on their website. Customers can return items they are not satisfied with or exchange them for a different size or color. However, there are certain conditions that must be met for a return or exchange to be accepted.

Firstly, all returns and exchanges must be made within 30 days of the original purchase date. The item must be in its original condition, unworn, and with all tags still attached. If the item is not in its original condition, it may not be eligible for a return or exchange.

Customers should note that Dolls Kill does not offer refunds. Instead, they issue store credit for the returned item. This store credit can be used to purchase any other item from their website. Additionally, the store credit does not expire and can be used at any time.

If a customer wishes to exchange an item for a different size or color, they must first return the original item. Once the return is received and processed, the customer can place a new order for the desired item. The new order will be shipped within 5-10 business days.

In the case of a damaged or defective item, customers should contact Dolls Kill customer service within 7 days of receiving the item. The customer service team will provide instructions on how to return the item and issue a replacement or store credit.

Overall, Dolls Kill’s return and refund policy is clear and straightforward. Customers can return or exchange items within 30 days of purchase, but should note that refunds are not offered. Instead, store credit is issued for returned items.

Purchasing Gift Cards

Dolls Kill offers customers the option to purchase gift cards for themselves or as a gift for someone else. The process is simple and can be completed on the Dolls Kill website.

To purchase a gift card, customers can visit the Dolls Kill website and select the “Gift Cards” option from the top menu. From there, they can choose the amount they would like to purchase and add it to their cart. Customers can also choose to personalize the gift card with a message and select the date they would like the gift card to be emailed to the recipient.

Gift cards can be purchased in denominations ranging from $25 to $500, making them a great gift option for any budget. Additionally, customers can save money by taking advantage of Dolls Kill’s occasional promotions, such as “Buy More, Save More” deals.

It is important to note that all returns at Dolls Kill are issued in the form of gift cards. If a customer needs to return an item and has received a gift card as a payment method, the refund will be issued to the same gift card. If a customer cannot find their gift card, they should check their spam or promotions inbox.

Overall, purchasing a Dolls Kill gift card is a convenient and easy way to give the gift of unique and bold fashion to someone special.

Special Events and Sales

Dolls Kill is known for its special events and sales, which offer customers the opportunity to purchase items at discounted prices. These events include festivals, auctions, 15-second auctions, exclusive drops, and unreleased products.

One of the most popular events is the festival sale, which takes place annually. During this sale, customers can purchase festival-inspired clothing and accessories at discounted prices. The sale includes items such as neon-colored clothing, platform boots, and glittery accessories.

Another popular event is the auction, which allows customers to bid on items they want to purchase. The auction includes items such as limited edition clothing and accessories, and customers can bid on these items for a chance to purchase them at a discounted price.

Dolls Kill also offers 15-second auctions, which are fast-paced auctions that last only 15 seconds. During these auctions, customers can bid on items for a chance to purchase them at a discounted price. These auctions are perfect for customers who are looking for a quick and exciting shopping experience.

In addition to these events, Dolls Kill also offers exclusive drops and unreleased products. These items are often limited edition and are only available for a short period of time. Customers who are interested in these items should sign up for the Dolls Kill newsletter to stay up-to-date on the latest drops.

It is important to note that some styles may sell out quickly during these events, so customers should act fast if they see something they like. However, if a customer misses out on a sold-out style, they can contact Dolls Kill customer service for assistance.

Overall, Dolls Kill’s special events and sales offer customers the opportunity to purchase unique and trendy items at discounted prices. With a variety of events and products available, there is something for everyone at Dolls Kill.

Customer Representatives

Customers can reach out to the customer service team via the Dolls Kill website, where they can find a contact form to submit their inquiries. They can also call the customer service hotline at 800-354-7625 to speak with a representative directly. The hotline is available from Monday to Friday, between 9 am to 5 pm PST.

The customer service team is trained to assist customers with a variety of issues, including order status, shipping and delivery, returns and exchanges, and product and stock inquiries. They are also equipped to handle any complaints or issues that may arise during the customer experience.

Frequently Asked Questions

What is the telephone number for Dolls Kill customer service?

Customers can contact Dolls Kill customer service by calling 800-354-7625. The customer service team is available to assist customers from Monday to Friday, 9 am to 5 pm PST.

Is there a live chat option for Dolls Kill customer service?

Yes, Dolls Kill offers a live chat option for customer service. Customers can access the live chat feature by visiting the Dolls Kill website and clicking on the “Chat with Us” button located in the bottom right corner of the screen.

What is the email address for Dolls Kill customer service?

Customers can reach Dolls Kill customer service by emailing This email address is available for general inquiries, order status updates, and other customer service-related concerns.

What are the customer service hours for Dolls Kill?

Dolls Kill customer service is available from Monday to Friday, 9 am to 5 pm PST. The customer service team is not available on weekends or holidays.

What is the process for cancelling a Dolls Kill order?

Customers who wish to cancel a Dolls Kill order can do so by contacting the customer service team as soon as possible. Once an order has been shipped, it cannot be cancelled. Customers should also note that shipping fees are non-refundable.

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