Discover is a financial services company that offers a wide range of products and services to help customers manage their finances and achieve their financial goals. Discover offers credit cards with cashback rewards, personal loans, home equity loans, and online savings accounts with competitive interest rates. Discover is committed to providing excellent customer service, with representatives available to assist customers 24/7. To reach Discover’s customer service department, customers can call 1-800-347-2683. Additional contact options, including online chat and in-person support at select Discover locations, are also available on the Discover website. Whether you’re looking to apply for a credit card, need help with a transaction, or simply have a question about your account, Discover’s customer service team is ready to assist you in any way they can.
- Contact Options
- Discover Credit Cards
- Account and Password Management
- Fraud Protection
- Discover Bank Services
- Customer Care
- Discover’s U.S. Presence
- Frequently Asked Questions
- What is the phone number for Discover card customer service?
- How can I speak to a live representative at Discover?
- What benefits does Discover card offer for purchase protection?
- What are some common problems with Discover card and how can they be resolved?
- What is the process for making a payment on a Discover card?
- How can I apply for a job in Discover’s customer service department?
Discover offers various ways to contact their customer service team. Whether you prefer to speak with someone on the phone, send an email, or chat with a representative online, Discover has you covered. Here are the different contact options available:
One of the most popular ways to contact Discover is by phone. Customers can call the U.S.-based customer service team 24 hours a day, seven days a week at 1-800-DISCOVER (1-800-347-2683). For those outside the U.S., the number is 1-224-888-7777. Hearing and speech-impaired customers can use the Relay Service by dialing 711.
If you prefer to send a letter, you can mail it to Discover’s customer service address:
Discover Financial Services P.O. Box 30943 Salt Lake City, UT 84130-0943
Be sure to include your account number and contact information in the letter.
Customers can also send a secure message to Discover’s customer service team through their online account center. To access this feature, log in to your account and click on the “Secure Messages” option. If you haven’t registered for the account center, you can do so on Discover’s website.
Discover offers a live chat option for customers who prefer to communicate online. To access the live chat feature, log in to your account and click on the “Chat Now” button. A representative will be available to assist you during regular business hours.
Discover also has a presence on social media platforms like Twitter and Facebook. Customers can send a direct message to Discover’s social media accounts for assistance with their account. However, it’s important to note that social media may not be the most secure way to communicate sensitive information.
Overall, Discover’s customer service team is available through multiple channels to assist customers with their needs. Whether you prefer to speak on the phone, send an email, or chat online, Discover has options to fit your preferences.
Discover Credit Cards
Discover offers a range of credit card options to suit different needs. Customers can choose from cashback rewards, travel rewards, student cards, and more. Discover credit cards come with no annual fee and offer a variety of perks and benefits.
Discover offers several card options, each with its own set of benefits and rewards. Here are some of the most popular options:
- Discover it Cash Back: This card offers 5% cashback on rotating categories each quarter and 1% cashback on all other purchases. There’s no annual fee, and the card comes with a 0% intro APR for 14 months on purchases and balance transfers.
- Discover it Miles: This card offers 1.5 miles per dollar spent on all purchases, with no annual fee. Discover will match all the miles you earn in your first year, effectively doubling your rewards.
- Discover it Student Cash Back: This card is designed for students and offers 5% cashback on rotating categories each quarter and 1% cashback on all other purchases. Students can also earn a $20 statement credit each school year for maintaining a GPA of 3.0 or higher.
- Discover it Secured: This card is a great option for those looking to build or rebuild credit. It requires a security deposit, but offers 2% cashback on gas and restaurant purchases and 1% cashback on all other purchases.
Discover credit cards offer a variety of benefits when it comes to making purchases. Here are some of the perks you can enjoy:
- Cashback rewards: Depending on the card you choose, you can earn cashback on every purchase you make. This can add up to significant savings over time.
- 0% intro APR: Many Discover cards offer a 0% intro APR for a certain period of time, making it easier to pay off large purchases over time without accruing interest.
- Fraud protection: Discover offers 24/7 fraud protection, so you can rest easy knowing your purchases are secure.
- Price protection: If you find a lower price on an item you’ve purchased with your Discover card, you may be eligible for a refund of the difference.
- Free FICO score: Discover provides a free FICO score to cardholders, so you can keep track of your credit score and monitor any changes.
Overall, Discover credit cards offer a range of options and benefits to suit different needs. Whether you’re looking for cashback rewards, travel rewards, or a way to build credit, Discover has a card that can help you achieve your goals.
Account and Password Management
Discover’s Account Center is an online portal that allows customers to manage their accounts, view statements, make payments, and more. To access the Account Center, customers can log in with their user ID and password. If a customer forgets their user ID or password, they can use the password reset feature to regain access to their account.
In the Account Center, customers can view their account summary, current balance, and available credit. They can also view recent transactions, set up automatic payments, and make payments to their account. The Account Center is available 24/7, making it easy for customers to manage their account whenever it’s convenient for them.
If a customer forgets their password, they can reset it by clicking the “Forgot User ID/Password” link on the login page. They will be prompted to enter their account number, date of birth, and the last four digits of their Social Security number. After verifying their identity, they will be able to reset their password and regain access to their account.
It’s important to note that a customer’s password is not the same as their PIN. Discover recommends that customers choose a strong password that is at least eight characters long and includes a mix of letters, numbers, and symbols. Customers should also avoid using easily guessable information like their name or birthdate in their password.
In summary, Discover’s Account Center and password reset feature make it easy for customers to manage their accounts and regain access if they forget their password. By following best practices for password security, customers can help protect their account from unauthorized access.
Discover takes fraud protection seriously and offers several tools and resources to help customers protect their accounts from fraudulent activity.
Discover’s Proactive Fraud Monitoring service constantly monitors customer accounts for any suspicious activity. If any fraudulent activity is detected, the customer is immediately notified through a fraud alert. Customers can sign up for fraud alerts through their online account or by calling Discover’s customer service.
In addition to fraud alerts, Discover offers $0 Fraud Liability, which means that customers will not be held responsible for any unauthorized purchases made on their account. Discover also has a dedicated Fraud Team that will investigate any suspected fraudulent activity on a customer’s account.
Contacting in Case of Fraud
If a customer suspects fraudulent activity on their account, they should contact Discover’s Fraud Team immediately. Customers can call Discover’s dedicated Fraud hotline at 1-866-240-7938 to speak with a fraud specialist at any time, day or night.
For questions related to an open fraud investigation, customers can call 1-800-347-7466 to speak with a member of Discover’s Fraud Team. Discover also has a FAQ section on their website that provides information on fraud protection and answers to common questions.
Overall, Discover’s fraud protection measures and resources provide customers with peace of mind and help to ensure the security of their accounts.
Discover Bank Services
Discover Bank offers a variety of financial products and services to its customers. Here are some of the products and services provided by Discover Bank:
Discover Bank offers the following products:
- Checking Accounts: Discover Bank offers checking accounts with no monthly maintenance fees and no minimum balance requirements. Customers can also earn cashback rewards on debit card purchases.
- Savings Accounts: Discover Bank offers savings accounts with competitive interest rates and no monthly maintenance fees. Customers can also set up automatic savings plans and track their progress towards their savings goals.
- Certificates of Deposit (CDs): Discover Bank offers CDs with terms ranging from 3 months to 10 years. Customers can choose from a variety of CD options, including High Yield CDs and IRA CDs.
- Money Market Accounts: Discover Bank offers money market accounts with competitive interest rates and no monthly maintenance fees. Customers can also access their funds easily with free checks and a debit card.
Discover Bank provides the following services:
- Online Banking: Discover Bank’s online banking platform allows customers to manage their accounts, pay bills, transfer funds, and more. The platform is available 24/7 and is accessible from any device.
- Mobile Banking: Discover Bank’s mobile banking app allows customers to access their accounts, deposit checks, pay bills, and more from their mobile devices.
- Customer Service: Discover Bank’s customer service team is available 24/7 to assist customers with their banking needs. Customers can contact Discover Bank’s customer service team by phone, email, or secure message.
- Fraud Protection: Discover Bank provides fraud protection services to its customers, including 24/7 monitoring and alerts for suspicious activity. If fraud is detected, Discover Bank will work with the customer to resolve the issue quickly.
In summary, Discover Bank offers a range of financial products and services to its customers, including checking accounts, savings accounts, CDs, money market accounts, online and mobile banking, customer service, and fraud protection.
Discover offers customer care services to help customers with their queries and concerns. The customer care team is available 24/7 to assist customers with their questions. The team is well-trained and knowledgeable about the products and services offered by Discover. Customers can contact the customer care team via phone, email, or mail.
Customers who prefer to speak with a live agent can call Discover’s toll-free number, 1-800-DISCOVER (1-800-347-2683). The live agents are available 24/7 to assist customers with their queries. Customers can speak with a live agent to get help with their account, report a lost or stolen card, or request a credit line increase.
Discover also provides a hearing/speech impaired dial 711 (Relay Service) for customers who require assistance. Certain specialized customer service agents may not be available 24/7.
Customers who prefer to correspond via mail can write to Discover at the following address:
Discover Financial Services P.O. Box 30943 Salt Lake City, UT 84130-0943
Customers can use this address to send general correspondence, disputes, or to request a copy of their credit report. Discover recommends that customers do not send cash or checks through the mail.
In summary, Discover’s customer care team is available 24/7 to assist customers with their queries and concerns. Customers can contact the team via phone, email, or mail. The live agents are knowledgeable and well-trained to assist customers with their account-related queries. Customers who prefer to correspond via mail can write to Discover at the address provided above.
Discover’s U.S. Presence
Discover is a U.S.-based financial services company that prides itself on providing excellent customer service. With a 100% U.S.-based customer service team, Discover is committed to providing its customers with the best possible support. Discover has a number of locations throughout the United States, including Salt Lake City, Chicago, and New Albany.
Salt Lake City
Discover’s Salt Lake City location is home to a large customer service center. The center is staffed by knowledgeable and friendly customer service representatives who are available to assist customers 24 hours a day, 7 days a week. The Salt Lake City location is also home to a number of other departments, including fraud prevention, collections, and credit operations.
Discover’s Chicago location is home to the company’s headquarters. The headquarters is located in the River North neighborhood of Chicago and is home to a number of departments, including marketing, legal, and human resources. The Chicago location is also home to a number of other departments, including customer service and credit operations.
Discover’s New Albany location is home to a large customer service center. The center is staffed by knowledgeable and friendly customer service representatives who are available to assist customers 24 hours a day, 7 days a week. The New Albany location is also home to a number of other departments, including fraud prevention, collections, and credit operations.
Overall, Discover’s U.S. presence is a testament to the company’s commitment to providing excellent customer service. With locations throughout the United States, Discover is able to provide its customers with the support they need, when they need it.
Frequently Asked Questions
What is the phone number for Discover card customer service?
Discover card customer service can be reached by calling 1-800-DISCOVER (1-800-347-2683). For those outside of the United States, the number is 1-224-888-7777. Customer service representatives are available 24/7 to assist with any questions or issues.
How can I speak to a live representative at Discover?
To speak to a live representative at Discover, simply call the customer service number at 1-800-DISCOVER (1-800-347-2683) and follow the prompts to speak with a representative. Certain specialized customer service agents may not be available 24/7.
What benefits does Discover card offer for purchase protection?
Discover card offers several benefits for purchase protection, including purchase protection, extended warranty, and return guarantee. Purchase protection covers eligible purchases for up to 90 days against theft or damage, while extended warranty adds up to an additional year of coverage for eligible warranties. Return guarantee allows customers to return eligible items within 90 days for a refund if the merchant will not accept the return.
What are some common problems with Discover card and how can they be resolved?
Some common problems with Discover card include issues with billing, fraud, and disputes. To resolve billing issues, customers can review their statements and contact customer service for assistance. For fraud, customers should report any unauthorized transactions to Discover immediately. Disputes can be resolved by contacting customer service and providing any necessary documentation.
What is the process for making a payment on a Discover card?
To make a payment on a Discover card, customers can log in to their account online or through the Discover mobile app and make a payment using their bank account or debit card. Payments can also be made by mail or by calling customer service.
How can I apply for a job in Discover’s customer service department?
To apply for a job in Discover’s customer service department, interested candidates can visit the Discover careers website and search for available positions. Candidates can also submit a general application for consideration. Discover values diversity and encourages all qualified applicants to apply.