Depop Customer Service

Depop logo

Depop is a social shopping app that allows users to buy and sell secondhand clothing and accessories. Depop offers a unique shopping experience, with a focus on sustainability and individuality. Depop’s products include vintage and contemporary clothing, shoes, and accessories from a range of brands and designers. Depop is committed to providing excellent customer service, with representatives available to assist users with their accounts and transactions. To reach Depop’s customer service department, users can visit the Help Center on the Depop website or email support@depop.com. Additional contact options, including in-app support and social media support, are also available on the Depop website.

Buying and Selling on Depop

Depop is a platform where users can buy and sell unique and inspiring items. The buying and selling process on Depop is straightforward and easy to navigate. This section will cover the buying and selling process on Depop.

Buying Process

To buy on Depop, users must first create an account. Once an account is created, users can browse through listings and make offers on items they are interested in. It is recommended that buyers message sellers before making a purchase to ensure that all questions are answered and to confirm the availability of the item.

When a buyer makes a purchase on Depop, the seller will receive a notification and must ship the item to the buyer. The buyer will then receive the item and can leave a review for the seller.

Selling Process

To sell on Depop, users must create a shop and list their items. When listing an item, sellers should include a clear item description, accurate brand names, and appropriate images that reflect the item. It is also important to describe and include images of any faults.

Once an item is listed, buyers can make offers on the item or purchase it at the listed price. When a buyer makes a purchase, the seller will receive payment and must ship the item to the buyer. Sellers should ensure that they ship the item promptly and provide tracking information to the buyer.

In conclusion, the buying and selling process on Depop is easy to navigate and straightforward. Buyers and sellers should communicate effectively to ensure a smooth transaction. By following the guidelines provided by Depop, users can have a successful buying and selling experience.

Account Management

Depop offers a user-friendly interface for managing accounts. This section will cover creating an account and linking accounts.

Creating an Account

Creating an account on Depop is simple and straightforward. Users can sign up for a new account using their email address or by linking their Facebook or Google account. Here is a step-by-step guide to creating a new account:

  1. Visit the Depop website or download the app from the App Store or Google Play Store.
  2. Click on the “Sign up” button located at the bottom of the screen.
  3. Enter your email address or link your Facebook or Google account.
  4. Follow the on-screen instructions to complete the account creation process.
  5. Once you have created your account, you can start buying and selling on Depop.

Linked Accounts

Depop allows users to link their accounts to PayPal for easy payment processing. Here is a step-by-step guide to linking your Depop account to PayPal:

  1. Log in to your Depop account.
  2. Click on the “Profile” icon located at the bottom of the screen.
  3. Click on the “Settings” icon located on the top right-hand corner of the screen.
  4. Scroll down to the “Payment methods” section and click on “Add PayPal”.
  5. Follow the on-screen instructions to link your PayPal account.
  6. Once your PayPal account is linked, you can easily process payments for your Depop transactions.

It is important to note that users can only link one PayPal account to their Depop account. If you need to change your linked PayPal account, you will need to contact Depop customer support for assistance.

In conclusion, Depop offers a user-friendly interface for managing accounts. Users can easily create a new account and link their PayPal account for easy payment processing. If you have any issues with your account or need to change your linked PayPal account, you can contact Depop customer support for assistance.

Payment and Refunds

Payment Methods

Depop offers various payment methods for buyers and sellers to choose from. These payment methods include credit/debit cards, Apple Pay, Google Pay, and PayPal. Depop Payments is also available for eligible sellers, which allows them to receive payments directly through the app.

When a buyer makes a purchase on Depop, the payment is held by Depop until the seller ships the item and the buyer receives it. This ensures that the buyer’s funds are kept safe until the transaction is complete.

Refund Policy

Depop has a transparent refund policy that protects both buyers and sellers. If a buyer is not satisfied with their purchase, they can request a refund within 14 days of receiving the item. The refund will be issued once the item is returned to the seller.

If a seller agrees to a return, they must ensure that the item is shipped using a tracked, signed for method. Sellers have 5 days to issue a refund once they receive the returned item. If a refund is not issued within 5 days, the buyer can contact Depop Support for assistance.

For buyers who paid through Depop Payments, refunds can be issued directly through the app. To issue a refund, the seller must log in to the Depop app, select the transaction, and tap the “Refund” button. Sellers can issue a full or partial refund, depending on the circumstances.

If a buyer paid through PayPal, the seller must issue the refund through their PayPal account. Detailed steps on issuing refunds can be found on the Depop Help Center.

In the case of missing items or items not received, buyers can report the issue to Depop within 180 days of the transaction date. Buyers who purchased a bundle but did not receive all of the items can start a “Not as described” dispute.

Buyer Protection

Depop offers a buyer protection policy to ensure that buyers are covered in case an item doesn’t arrive or is significantly not as described. The policy is effective from September 3, 2023, and covers buyers in the United Kingdom and United States.

Depop’s Buyer Protection Policy

Under the policy, buyers can report an issue to Depop within 180 days of the date of purchase and receive a full refund. Buyers do not need to pay to be covered. However, to be eligible for the policy, buyers must purchase items through the Depop app using the “BUY” button. If a buyer sends money outside the app without using the button, they will not be covered by the policy.

Dispute Resolution

If a buyer has an issue with an item, they should first try to resolve the issue with the seller. If the issue cannot be resolved, the buyer can open a dispute with Depop’s Resolution Centre. The Resolution Centre will aim to resolve the issue within 14 days. If the issue cannot be resolved, the buyer can escalate the dispute to Depop’s Customer Support team.

It’s important to note that buyers should never meet up in person to make a purchase, as this is not covered by Depop’s buyer protection policy. Additionally, if a buyer opts to use PayPal as their payment method, they may not be covered by PayPal’s Buyer Protection policy if they are also covered by Depop’s policy.

In summary, Depop’s buyer protection policy offers buyers peace of mind when shopping on the platform. As long as buyers use the “BUY” button within the app and report any issues within 180 days, they are protected. If an issue cannot be resolved, buyers can escalate the dispute to Depop’s Resolution Centre and Customer Support team.

Shipping and Delivery

Depop offers multiple shipping options to its users. Sellers can either arrange shipping independently or use the ‘Ship with Depop’ feature. If a seller chooses to use the ‘Ship with Depop’ option, they can either drop off the item at a local depot or have a courier collect it from their address.

Shipping Process

When listing or editing an item, sellers can select the ‘Ship with Depop’ option. The seller will then need to enter the weight and dimensions of the package, choose a shipping option, and pay for the label. Once the label is purchased, the seller can print it and attach it to the package.

Depop also offers the option to purchase USPS shipping labels through the platform for items shipped within mainland USA. These labels are always tracked.

Tracked Deliveries

Depop encourages sellers to use tracked delivery services to ensure that items are delivered to buyers safely. Tracked deliveries provide both sellers and buyers with peace of mind, as they can track the package’s progress from the moment it is shipped until it is delivered.

If a buyer does not receive their item or receives a damaged item, they can contact Depop’s customer support team for assistance. Depop’s Buyer Protection policy covers purchases made through the platform, and the support team is dedicated to making the experience as smooth as possible for all users.

In summary, Depop offers multiple shipping options, including the option to purchase USPS shipping labels through the platform. Tracked deliveries are encouraged to ensure that items are delivered safely, and buyers are protected by Depop’s Buyer Protection policy.

Dealing with Issues

When using Depop, it is possible to encounter issues such as complaints or scammers. Here are some tips on how to handle these situations.

Handling Complaints

If a buyer or seller has a complaint, the first step is to try and resolve the issue between themselves. If this is not possible, the Resolution Centre can be used to raise an issue. Before doing so, it is important to wait at least 5 days after the purchase and attempt to contact the other party through Depop messages.

Once an issue is raised, the buyer and seller will be asked to provide evidence to support their claim. This may include photos of the item, shipping information, and messages between the parties. Depop will then review the evidence and make a decision on how to resolve the issue.

If a refund is required, Depop will issue this through the payment method used for the purchase. Buyers should note that refunds may take several days to process.

Dealing with Scammers

While Depop has measures in place to prevent scams, it is still possible to encounter fraudulent activity. If a user suspects that they are dealing with a scammer, they should take the following steps:

  • Do not send any money or items until the situation has been resolved.
  • Report the user to Depop by using the “Report” button on their profile or listing.
  • If payment has already been made, contact the payment provider to see if a chargeback is possible.
  • If the user is making threats or engaging in other illegal activity, contact the police.

Depop takes reports of fraudulent activity seriously and will investigate any such claims. Users should also be aware of common scam tactics, such as requests for payment outside of Depop or offers that seem too good to be true.

By following these tips, users can help prevent and resolve issues when using Depop.

Scroll to Top