Crate and Barrel Customer Service


Crate and Barrel is a popular furniture and home decor retailer that has been around since 1962. With over 100 stores in North America and franchise partners in nine countries, they are known for their modern furniture, textiles, kitchenware, and home decor. One of the things that sets Crate and Barrel apart from other retailers is their commitment to excellent customer service.

Crate and Barrel’s customer service team is available to answer any questions or concerns that customers may have. They offer various ways to get in touch, including chat, phone, and email support. Their customer service hours are also extensive, with representatives available every day of the week from 8 am to 11 pm CT. Additionally, they have a store locator on their website that allows customers to find and contact their nearest Crate and Barrel location.

Crate and Barrel also offers a credit card that allows customers to earn reward dollars every time they shop, as well as access to special offers and events. They also have a separate website for their kids’ furniture and decor line, Crate and Kids, and a sister brand called CB2 that specializes in modern furniture and home decor. With their commitment to quality products and exceptional customer service, Crate and Barrel has become a go-to destination for anyone looking to decorate their home.

Contacting Customer Service

Crate and Barrel offers various ways to contact their customer service team for assistance. Customers can choose from email, phone, form, and text options to get in touch with the team.

To contact the customer service team via email, customers can fill out the form available on the Crate and Barrel website under the “Contact Us” section. The form requires the customer’s first name, last name, email address, and subject of the message. Additionally, customers can also text the customer service team at 312-779-1979 for a quicker response during the hours of Mon-Fri 8 am – 7 pm CT and Sat – Sun 8 am- 6 pm CT.

For customers who prefer to speak with a representative over the phone, Crate and Barrel offers a toll-free number, 800-967-6696, available during the hours of Mon – Fri: 8 am to 7 pm CT and Sat – Sun: 8 am to 6 pm CT.

Crate and Barrel also has a live chat feature available on their website. Customers can access the chat by clicking on the “Chat with us” button, which is available daily from 8 am to 11 pm CT.

In addition to these options, customers can visit a Crate and Barrel store in person to speak with a representative. The store locator on the Crate and Barrel website can help customers find the nearest store location.

Overall, Crate and Barrel’s customer service team is available through multiple channels to provide assistance to customers who need it. Whether it’s through email, phone, form, text, or in-person, customers can expect a knowledgeable and neutral response from the customer service team.

Navigating the Website

Crate and Barrel’s website offers a user-friendly interface that makes it easy for customers to navigate and find what they are looking for. The website is well-organized, with clear categories and subcategories that allow customers to quickly find the products they need.

The top navigation bar features categories for furniture, home decor, kitchen and food, bedding and bath, and more. Customers can also browse by room, collection, or brand. The search function is prominently displayed at the top of the page, allowing customers to search for specific products or keywords.

Each product page includes detailed information about the item, including dimensions, materials, and care instructions. Customers can also view multiple images of the product from different angles, and read reviews from other customers who have purchased the item.

Crate and Barrel’s website also offers several features to enhance the shopping experience. Customers can create a registry for weddings, baby showers, or other special occasions, and easily share it with friends and family. The website also includes a “Design Services” section, where customers can schedule an appointment with a design expert for personalized advice and inspiration.

Overall, Crate and Barrel’s website provides a seamless and enjoyable shopping experience for customers, with a wide selection of high-quality products and helpful features to assist in the buying process.

Crate & Barrel Stores

Crate & Barrel has over 100 stores across the United States and Canada. Their stores are known for their modern and stylish furniture, home decor, and kitchenware. Customers can visit their stores to browse their products, get design inspiration, and receive expert advice from their knowledgeable staff.

In addition to their physical stores, Crate & Barrel also hosts various events throughout the year. These events include workshops, cooking demonstrations, and holiday-themed activities. Customers can check their website or visit their local store to see what events are coming up.

For customers who are looking to renovate their homes, Crate & Barrel offers design services. Their team of interior designers can help customers create a cohesive and stylish look for their home. They offer in-home consultations, space planning, and furniture selection services.

Crate & Barrel stores have implemented safety measures in response to the COVID-19 pandemic. Customers can shop in-store or opt for contactless curbside pickup. The store hours may vary, so customers are encouraged to check their website or call their local store for the latest information.

Overall, Crate & Barrel stores provide customers with a convenient and enjoyable shopping experience. With their wide range of products, knowledgeable staff, and design services, customers can easily find everything they need to create their dream home.

Crate & Kids and CB2

Crate & Barrel’s sister brands, Crate & Kids and CB2, offer a variety of home decor and furniture options for those looking to spruce up their living spaces.

Crate & Kids provides a range of products for children’s bedrooms, playrooms, and nurseries. The brand offers a variety of bedding, furniture, decor, and toys to create a cozy and functional space for kids. Customers can shop by age, gender, or theme to find the perfect items for their child’s room.

CB2, on the other hand, offers modern and chic furniture and decor for the entire home. The brand prides itself on its unique designs and high-quality materials. CB2’s products range from sofas and chairs to lighting and wall decor, making it easy for customers to find the perfect pieces to fit their personal style.

Both Crate & Kids and CB2 offer a variety of customer service options to ensure a seamless shopping experience. Customers can reach out to the brands via phone, chat, or text to get answers to any questions they may have. Additionally, both brands offer a generous return policy, allowing customers to return or exchange items within a certain timeframe.

Overall, Crate & Kids and CB2 provide a diverse range of products for customers looking to elevate their living spaces. With their commitment to quality and customer service, these brands are a great choice for anyone looking to decorate their home or their child’s space.

Trade Program and Collaborations

Crate and Barrel offers a Trade Program that provides exclusive benefits and services to professionals in the design industry. The program is available to interior designers, architects, home developers, and other trade professionals who work with clients in the residential and commercial sectors.

To join the Trade Program, interested professionals can apply online through the Crate and Barrel website. The application process is straightforward and typically takes a few business days to review. Once approved, members will receive a 20% discount on full-price items in-store and online, as well as access to dedicated account managers and other exclusive perks.

Crate and Barrel also collaborates with trade professionals on various projects, including residential and commercial design projects, events, and more. The company’s team of experts can provide personalized design assistance, product recommendations, and other support to help bring clients’ visions to life.

Through its trade program collaborations, Crate and Barrel has worked with a diverse range of professionals in the design industry. Past collaborations have included partnerships with interior designers, architects, event planners, and more. These collaborations have resulted in stunning residential and commercial spaces, as well as successful events and other projects.

Overall, Crate and Barrel’s Trade Program and collaborations with trade professionals demonstrate the company’s commitment to providing exceptional customer service and support to professionals in the design industry.

Free Design Services

Crate and Barrel offers free design services to their customers through their Design Desk program. This program is designed to help customers with any design needs they may have, no matter how big or small the project may be.

Customers can receive 100% free interior design advice and ideas from Crate and Barrel’s design professionals. The services offered include space planning, product pairings, and 3D room views. Customers can book a free appointment to manage their design packages and work with a design pro from start to finish.

The Design Desk program is a great resource for customers who may need help with a specific design project or for those who are looking for inspiration for their home decor. The program is available online and in-store, making it easy for customers to access the design services they need.

Overall, Crate and Barrel’s free design services are a valuable resource for customers who may be in need of design advice or inspiration. The program is easy to use and provides customers with access to professional design services at no cost.

Special Events and Sales

Crate and Barrel offers a variety of special events and sales throughout the year, providing customers with opportunities to save money and discover new products. From seasonal sales to exclusive registry events, there are always exciting deals and events to take advantage of.

One of the biggest sales of the year is the Labor Day Event, which typically takes place in late August or early September. During this event, customers can earn up to 20% back in Reward Dollars on merchandise purchases at Crate and Barrel and Crate and Kids. In addition, select top-selling furniture is often discounted up to 30% off.

Another popular event is the Private Registry Event, which allows engaged couples to create their perfect registry while enjoying food and giveaways. These events are typically held in-store and provide a personalized experience for couples as they select items for their new home.

For those looking to celebrate Halloween, Crate and Barrel offers a variety of spooky decorations and entertaining essentials. From festive tableware to creepy décor, customers can find everything they need to host a memorable Halloween party.

Overall, Crate and Barrel’s special events and sales provide customers with exciting opportunities to save money and discover new products. Whether shopping for seasonal décor or creating a wedding registry, there is always something to look forward to at Crate and Barrel.

Rewards and Financing

Crate and Barrel offers a Reward Program that allows customers to earn reward dollars for every $100 spent on merchandise at Crate & Barrel and CB2. Customers can earn $20 in reward dollars, which is equivalent to 20% back, excluding special financing. To apply for the Crate and Barrel Credit Card, customers can visit the Crate and Barrel website or any Crate and Barrel store in the United States.

As a cardholder, customers can also earn reward dollars on net merchandise purchases made at Crate and Barrel and CB2. Reward dollars can be redeemed for gift cards or reward certificates to be used on future purchases at Crate and Barrel and CB2.

Customers should note that reward certificates and gift cards cannot be used for special financing. Special financing is available on qualifying purchases of $2,999 or more made with the Crate and Barrel Credit Card. Customers can enjoy zero interest if paid in full within 24 months on qualifying purchases.

Credit approval is required to apply for the Crate and Barrel Credit Card. The card is issued by Synchrony Bank and is a Mastercard, which means it can be used anywhere Mastercard is accepted. Customers should review the Rewards Terms and Conditions for more information on earning and redeeming reward dollars.

In summary, the Crate and Barrel Credit Card offers customers the opportunity to earn reward dollars on merchandise purchases and enjoy special financing on qualifying purchases. Customers can apply for the card online or in-store and should review the Rewards Terms and Conditions for more information.

Employment and Associate Discounts

Crate and Barrel offers a range of benefits to its associates, including associate discounts, opportunities for growth, and competitive pay. The company values its employees and strives to provide a positive work environment that fosters personal and professional development.

One of the most significant benefits of working at Crate and Barrel is the associate discount. Associates receive a discount on all merchandise sold in the store, including furniture, home decor, and kitchenware. The discount is a percentage off the regular price and can be used in conjunction with other promotions and sales.

In addition to the associate discount, Crate and Barrel provides opportunities for growth and advancement within the company. Associates can apply for open positions in different departments and locations, and the company encourages internal promotions. Crate and Barrel also offers training and development programs to help associates build their skills and knowledge.

Crate and Barrel values diversity and inclusion and is committed to creating a workplace that reflects its values. The company offers benefits to all eligible associates, regardless of their background or identity. These benefits include health insurance, retirement plans, and paid time off.

Overall, Crate and Barrel is a great place to work for those who are passionate about home decor and customer service. The company values its employees and provides a range of benefits and opportunities for growth. The associate discount is a significant perk, and the company’s commitment to diversity and inclusion makes it an attractive employer for people from all backgrounds.

About Crate & Barrel

Crate & Barrel is a well-known retail chain that specializes in home furnishings and housewares. The company was founded in 1962 by Gordon and Carole Segal, who started the business with a simple idea: to provide modern and affordable housewares to young couples just starting out. Today, Crate & Barrel has over 100 stores across the United States and Canada, as well as an online store that ships worldwide.

Crate & Barrel is committed to environmental initiatives and social responsibility. The company has implemented several programs to reduce its carbon footprint, including using renewable energy sources and reducing waste. Crate & Barrel also sources products from sustainable materials and works with suppliers who adhere to ethical labor practices.

In addition to its commitment to sustainability, Crate & Barrel is known for its high-quality products. The company offers a wide range of furniture, kitchenware, bedding, and home decor items, all of which are designed to be both stylish and functional. Crate & Barrel’s products are sourced from all over the world, and the company works closely with its suppliers to ensure that each item meets its high standards.

Overall, Crate & Barrel is a trusted brand that is known for its commitment to sustainability, social responsibility, and high-quality products. Whether you’re looking for furniture, kitchenware, or home decor, Crate & Barrel is a great place to start your search.

Frequently Asked Questions

What is the phone number for Crate and Barrel credit card customer service?

For assistance with Crate and Barrel credit card inquiries, customers can call 1-800-606-6252.

How can I contact Crate and Barrel customer service?

Customers can reach Crate and Barrel customer service by phone, chat, or text. The phone number for customer service is 1-800-967-6696, and chat and text options are available on the Crate and Barrel website.

What is the process for requesting replacement parts from Crate and Barrel?

To request replacement parts from Crate and Barrel, customers can contact customer service at 1-800-967-6696. The representative will assist in identifying the necessary parts and provide instructions on how to order them.

What should I do if I have delivery issues with my Crate and Barrel order?

If there are delivery issues with a Crate and Barrel order, customers should contact customer service at 1-800-967-6696 as soon as possible. The representative will assist in resolving the issue and provide information on any necessary next steps.

Who is the owner of Crate and Barrel?

Crate and Barrel is owned by the Otto Group, a German retail company that operates in over 30 countries.

What is the corporate office address for Crate and Barrel?

The corporate office address for Crate and Barrel is 1250 Techny Road, Northbrook, IL 60062.

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