Copa Airlines Customer Service

Copa Airlines logo

Copa Airlines is a leading airline based in Panama that serves destinations throughout Central and South America, the Caribbean, and the United States. Copa Airlines offers a range of products and services to make air travel more enjoyable, including comfortable seating, in-flight entertainment, and a variety of meal options. Copa Airlines is committed to providing excellent customer service, with representatives available to assist customers with their travel needs. To reach Copa Airlines’ customer service department, customers can call 1 786 840 COPA (2672).

Refund Policies and Procedures

Copa Airlines offers refunds for tickets that meet certain criteria. The refund amount will depend on the fare rules and the reason for the refund request. The airline reserves the right to deny a refund if the ticket is not eligible or if the request does not comply with the refund policy.

How to Request a Refund

To request a refund, passengers must fill out the Refund Request form available on Copa Airlines’ website. The form requires the e-ticket or reservation number, the passenger’s contact information, and a brief explanation of the refund request.

Passengers who purchased their ticket through a travel agency or a third-party website must contact the agency or website directly to request a refund. The refund process may take up to 30 business days to complete.

Understanding Travel Vouchers

In some cases, Copa Airlines may offer travel vouchers instead of a refund. Travel vouchers are valid for one year from the date of issue and can be used to purchase a new ticket or pay for additional services, such as seat selection or baggage fees.

Passengers who receive a travel voucher must use it before the expiration date. The voucher cannot be extended or refunded. If the voucher does not cover the full cost of the new ticket or service, the passenger must pay the difference.

It is important to note that travel vouchers are subject to availability and blackout dates may apply. Passengers should check the terms and conditions of the voucher before using it.

Overall, Copa Airlines’ refund policy is clear and straightforward. Passengers who meet the eligibility criteria can request a refund or receive a travel voucher. The process may take some time, but the airline strives to process requests as quickly as possible.

Booking and Itinerary Details

Name Corrections

If you have made a mistake while booking your ticket and need to make a name correction, Copa Airlines customer service can assist you with that. However, it is important to note that name corrections can only be made for minor errors such as spelling mistakes. If you need to make a major name correction, you may need to cancel your reservation and book a new ticket.

To make a name correction, you can contact the Copa Airlines Call Center or visit their Help Center. You will need to provide your booking reference number and the correct spelling of your name. Copa Airlines customer service will then make the necessary changes and send you a confirmation email.

Understanding Your Itinerary

When you book a flight with Copa Airlines, you will receive an itinerary that contains important information about your trip. It is important to review your itinerary carefully to ensure that all the information is correct.

Your itinerary will include the following details:

  • Origin and Destination: The cities you are departing from and arriving at.
  • Flight Dates and Times: The date and time of your departure and arrival.
  • Flight Numbers: The unique identifier for each flight in your itinerary.
  • Seat Assignments: Your assigned seat number for each flight.
  • Baggage Allowance: The number of bags you can check in and carry on.
  • Fare Class: The type of ticket you purchased.

If you need to make changes to your itinerary, such as changing your flight dates or adding baggage, you can do so by contacting the Copa Airlines Call Center or visiting their Help Center. Keep in mind that changes may be subject to additional fees and restrictions.

Overall, understanding your itinerary and making any necessary corrections is crucial to ensuring a smooth and stress-free travel experience with Copa Airlines.

Additional Services

Copa Airlines offers a range of additional services to enhance the travel experience of its passengers. These services include business class upgrades, seat selection, and extra checked baggage. It’s important to note that these additional services are non-refundable.

Passengers can view the policies of additional services by visiting the Copa Airlines website. If a passenger wishes to return additional services that were not honored due to the airline’s responsibility, they can fill out the claim and complaint form.

Copa Airlines also offers a senior citizen discount for passengers who are 60 years of age or older. To request this discount, passengers can contact the Copa Airlines Call Center in their country.

Additionally, Copa Airlines offers special services and assistance for passengers with specific needs. This includes wheelchair assistance, recommendations for traveling with babies, and information on traveling with pets. Passengers can also find information on children traveling unaccompanied.

It’s important to note that some services may not be available on all flights or routes. Passengers are encouraged to check with Copa Airlines for availability and pricing.

Copa Airlines also participates in the Chilean Reciprocity Fee program, which requires citizens of Australia, Canada, and Mexico to pay a fee when entering Chile. Passengers can pay this fee online or at the airport.

Retiree discounts may be available for certain passengers. Passengers are encouraged to check with Copa Airlines for eligibility and pricing.

Overall, Copa Airlines strives to provide excellent customer service and a comfortable travel experience for all passengers.

Frequently Asked Questions

What are the customer service hours for Copa Airlines?

Copa Airlines customer service is available 24/7. You can contact them at any time via phone, email, or social media.

How can I contact Copa Airlines in Spanish?

If you prefer to communicate in Spanish, you can contact Copa Airlines in Spanish by calling their Spanish-language customer service line at 1-800-359-2672.

What is the phone number for Copa Airlines in Panama?

If you need to contact Copa Airlines in Panama, you can call their local customer service line at +507-217-2672.

What is the baggage policy for Copa Airlines?

Copa Airlines allows passengers to bring one carry-on bag and one personal item on board. Checked baggage fees vary depending on the route and fare class. For more information on Copa Airlines’ baggage policy, please visit their website.

Can I get a refund from Copa Airlines?

Copa Airlines offers refunds for eligible tickets. Refunds can be requested online or by contacting their customer service team. Please note that refund policies vary depending on the fare class and route.

Which airlines are affiliated with Copa Airlines?

Copa Airlines is a member of the Star Alliance network, which includes airlines such as United Airlines, Lufthansa, and Air Canada. Copa Airlines also has codeshare agreements with several other airlines, including Aeromexico, KLM, and Emirates.

Scroll to Top