Cigna is a global health company committed to improving health and vitality. They offer a range of health insurance plans, including medical, dental, and vision coverage. Cigna is dedicated to providing excellent customer service, with representatives available to assist customers 24 hours a day, 365 days a year. To reach Cigna’s customer service department, customers can call 1-800-668-3813 (TTY 711) between October 1 and March 31 from 8 a.m. to 8 p.m. local time, seven days a week. From April 1 to September 30, customer service is available Monday through Friday, 8 a.m. to 8 p.m. local time.
Contents
- Accessing Cigna Customer Service
- Services Offered by Cigna Customer Service
- Cigna Home Delivery Pharmacy
- Cigna ID Cards
- Cigna Claims Process
- Cigna Plan Coverage and Costs
- Cigna for Employers and Brokers
- Cigna Corporate Information
- Frequently Asked Questions
- What are the contact details for Cigna Dental customer service?
- What are the contact details for Cigna provider phone number for claims?
- What is the process for talking to a live person at Cigna?
- What are the subsidiaries of Cigna?
- Does Cigna cover gastric sleeve surgery?
- How can I pay my Cigna bill by phone?
Accessing Cigna Customer Service
Cigna Healthcare is committed to providing its members with top-notch customer service. Whether you have questions about your coverage, need help with a claim, or want to learn more about your plan, Cigna’s customer service team is here to help. Here are some ways to access Cigna customer service:
Via Phone
Members can call the number on the back of their Cigna ID card to speak with a representative. For those who are deaf or hard of hearing, there is a TTY/TDD service available by dialing 711 and following the prompts. The customer service team is knowledgeable and can answer questions about coverage, claims, and more.
Via Email
Members can also contact Cigna customer service via email. To send an email, log in to your myCigna account and click on the “Contact Us” tab. From there, you can choose to send an email or request a call back. Cigna’s customer service team will respond to emails promptly and will do their best to resolve any issues.
Online Registration
Members can also sign up for a myCigna account to access customer service online. With a myCigna account, members can view their coverage, claims, and benefits. They can also chat with a customer service representative 24/7/365. To register for a myCigna account, visit mycigna.com and click on “Register Now.”
Overall, Cigna Healthcare’s customer service team is committed to providing members with excellent service. Whether you prefer to call, email, or access customer service online, Cigna is here to help.
Services Offered by Cigna Customer Service
Cigna offers a wide range of services to its customers, including healthcare, dental, and Medicare services. Cigna’s customer service team is available 24/7 to help customers with any questions or concerns they may have regarding their benefits.
Healthcare Services
Cigna healthcare services include medical, prescription drug, and behavioral health coverage. Customers can access a network of healthcare providers, including doctors, hospitals, and clinics, to receive the care they need. Cigna also offers virtual care options, such as telehealth visits, to make it easier for customers to receive care from the comfort of their own homes.
Cigna’s customer service team can assist customers with finding in-network providers, understanding their healthcare benefits, and resolving any issues related to claims or billing. Customers can also use Cigna’s online tools and resources to manage their healthcare benefits, including tracking claims and finding cost estimates for medical procedures.
Dental Services
Cigna dental services include coverage for preventative, basic, and major dental services. Customers can choose from a network of dentists and dental specialists to receive the care they need. Cigna also offers discounts on orthodontic services and access to a 24/7 dental emergency hotline.
Cigna’s customer service team can assist customers with finding in-network dentists, understanding their dental benefits, and resolving any issues related to claims or billing. Customers can also use Cigna’s online tools and resources to manage their dental benefits, including tracking claims and finding cost estimates for dental procedures.
Medicare Services
Cigna Medicare services include Medicare Advantage plans, Medicare Supplement plans, and prescription drug plans. Customers can choose from a range of plans to meet their healthcare needs and budget. Cigna also offers virtual care options, such as telehealth visits, to make it easier for customers to receive care from the comfort of their own homes.
Cigna’s customer service team can assist customers with understanding their Medicare benefits, enrolling in a plan, and resolving any issues related to claims or billing. Customers can also use Cigna’s online tools and resources to manage their Medicare benefits, including tracking claims and finding cost estimates for medical procedures.
In summary, Cigna offers a variety of services to its customers, including healthcare, dental, and Medicare services. Cigna’s customer service team is available 24/7 to help customers with any questions or concerns they may have regarding their benefits. Customers can also use Cigna’s online tools and resources to manage their benefits and find the care they need.
Cigna Home Delivery Pharmacy
Cigna Home Delivery Pharmacy offers a convenient way for customers to receive their medications. Customers can have their prescriptions delivered directly to their doorstep at no extra cost. This service is available for customers who have a Cigna plan that includes home delivery pharmacy benefits.
Customers can order their medications in a variety of ways. They can have their healthcare provider send their prescription electronically to Express Scripts Home Delivery, NCPDP 2623735, or they can fax their prescription to 888.327.9791. Customers can also log in to the myCigna® app or website and click on the Prescriptions tab to order their medications.
Cigna Home Delivery Pharmacy offers a 90-day supply of medication in one fill, which can help customers save time and money. The pharmacy also offers a refill reminder service to help customers stay on top of their medication schedule. Customers can manage their medications online through myCigna.com, which allows them to view their prescription drug list, order refills, and track their orders.
Cigna Home Delivery Pharmacy has licensed pharmacists and customer service representatives available 24/7 to answer any questions customers may have. Customers can also receive medication coaching services that provide educational information and reminders to help them manage their medications effectively.
It’s important to note that not all medications are eligible for home delivery pharmacy. Some medications may require special handling or have other exceptions. Customers should check with their healthcare provider or Cigna representative to determine if their medications are eligible for home delivery pharmacy.
For customers with a Cigna Medicare Supplement plan, the home delivery pharmacy benefit may vary based on the plan. Customers should check their plan details or contact Cigna customer service for more information.
Cigna ID Cards
Cigna provides its customers with ID cards that contain important information about their healthcare coverage. These cards are an essential tool for patients to access their benefits and services. Here’s what you need to know about Cigna ID cards:
- Cigna ID cards contain the customer’s name, member ID number, and the name of their plan.
- The cards also include the customer service phone number, which is available 24/7/365.
- Patients can access their digital ID cards through the myCigna app or website, making it easy to access their information on the go.
- The ID cards may also contain information about the customer’s spending accounts, such as their HSA or FSA.
- If a customer loses their ID card, they can request a new one through the myCigna website or by calling customer service.
It’s important for patients to keep their ID cards with them at all times, as they may need to present them when receiving medical services. If a customer has any questions about their ID card or their coverage, they can contact Cigna customer service for assistance.
Cigna Claims Process
Cigna Healthcare provides a streamlined claims process for its customers. The company offers various channels to submit claims, including electronic data interchange (EDI), mail, and fax. In this section, we will discuss the process of filing a claim, understanding your claim, and appealing a claim.
Filing a Claim
To file a claim with Cigna, customers can use the following methods:
- Electronic Data Interchange (EDI): Cigna accepts electronic claims submissions from healthcare providers. This method is fast, efficient, and secure.
- Mail: Customers can mail their claims to Cigna Healthcare Phoenix Claim Services PO Box 55290 Phoenix, AZ 85078.
- Fax: Customers can fax their claims to 1 (860) 730-6460.
Before submitting a claim, customers should ensure that they have all the required information, such as the patient’s name, date of birth, and Cigna ID number. It is also essential to include the provider’s name, the date of service, and the total charges.
Understanding Your Claim
After submitting a claim, customers can track its status through the Cigna website or by calling customer service. Once the claim is processed, Cigna sends an Explanation of Benefits (EOB) to the customer. The EOB provides a breakdown of the services received, the amount billed, the amount paid, and the customer’s responsibility.
If the customer has any questions or concerns about the EOB, they can contact Cigna customer service for clarification. It is essential to review the EOB carefully to ensure that all services are accurately reflected and that there are no errors or discrepancies.
Appealing a Claim
In some cases, a claim may be denied or only partially paid. If this happens, customers have the right to appeal the decision. To appeal a claim, customers should follow these steps:
- Review the EOB to understand why the claim was denied or partially paid.
- Gather any additional information or documentation that supports the claim.
- Submit an appeal in writing to Cigna Healthcare Phoenix Claim Services PO Box 55290 Phoenix, AZ 85078.
- Wait for a response from Cigna. The company will review the appeal and make a decision.
If the appeal is denied, customers can request an external review by an independent third party. It is essential to follow the appeals process carefully and provide all necessary information to increase the chances of a successful outcome.
In conclusion, Cigna Healthcare’s claims process is designed to be simple, efficient, and customer-friendly. By following the steps outlined above, customers can file claims, understand their benefits, and appeal decisions if necessary.
Cigna Plan Coverage and Costs
Cigna offers a variety of benefit plans to meet the needs of individuals and families. These plans provide coverage for medical, dental, and vision care, as well as prescription drug benefits.
Cigna plans offer $0 preventive care across all plans, which includes routine check-ups, screenings, and immunizations. In addition, Cigna offers $0 copay plans for routine primary care physician (PCP) visits, generic drugs, and virtual care. Generic prescription drugs are priced at $0, and there are also $0 deductible plans available.
However, there are some exclusions and limitations to Cigna plans. For example, some plans may have restrictions on certain types of medical procedures or treatments. It is important to review the specific plan details to understand what is covered and what is not.
Cigna also offers assistance for those with diabetes, with the potential to lower out-of-pocket costs by 40% or more. This benefit includes coverage for insulin and diabetic supplies, as well as access to personalized support and resources.
When it comes to costs, Cigna offers a range of plans with different premiums and deductibles to fit different budgets. It is important to review the costs associated with each plan to determine which one is the best fit.
Overall, Cigna offers a variety of benefit plans with comprehensive coverage and competitive costs. It is important to review the specific plan details to understand what is covered and what is not, and to determine which plan is the best fit for individual or family needs.
Cigna for Employers and Brokers
Cigna Healthcare offers tailored health insurance plans and solutions to help employers and brokers meet the unique needs of their clients. With a variety of options and services available, Cigna can help employers and brokers create customized health plans that fit their specific needs and budget.
Employers can access their Cigna account securely online or through their mobile device by updating their browser or visiting their app store. They can also contact Cigna customer service at (866) 494-2111 for any inquiries. For questions about using the site, employers can contact the Client Resources Helpline at (800) 866-5544, available Monday through Friday.
Brokers can log in to the broker portal to access resources and tools to help them better serve their clients. Cigna Healthcare provides strategic and consultative support from dedicated teams who understand local market dynamics and industry trends. Brokers and employers who leverage Cigna’s Benefit, Exchange, and Technology solutions have access to a range of services and support, including:
- Health and wellness programs
- Telehealth services
- Pharmacy benefits management
- Dental and vision coverage
- Disability and life insurance
- Claims management
- Compliance support
Cigna Healthcare offers a variety of contract options to fit the needs of employers and brokers. They can choose from fully insured, self-insured, or level-funded options. Fully insured plans provide the most predictable costs, while self-insured plans offer more flexibility and control over plan design. Level-funded plans offer a balance between the two, providing predictable costs with the potential for savings.
Overall, Cigna Healthcare provides a range of options and services to help employers and brokers create customized health plans that fit their specific needs and budget. With strategic and consultative support from dedicated teams, employers and brokers can feel confident in their health plan choices.
Cigna Corporate Information
Cigna Corporation is a global health service company with a mission to improve the health and well-being of individuals, families, and communities. The company offers a range of insurance products and related services, including medical, dental, behavioral health, pharmacy, and vision care.
Cigna Corporation operates through its subsidiaries and affiliates, which include Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, and Cigna Dental Health, Inc. These entities offer a variety of insurance policies, including individual and group health insurance, disability insurance, and life insurance.
Cigna Corporation has a strong presence in the United States and around the world. The company serves more than 200 million customers in over 30 countries and jurisdictions. In addition to its insurance products, Cigna Corporation also offers wellness and health management programs, as well as other health-related services.
Cigna Corporation is committed to corporate responsibility and sustainability. The company has established policies and programs to promote diversity and inclusion, protect the environment, and support local communities. Cigna Corporation has been recognized for its efforts in these areas, including being named to the Dow Jones Sustainability Index and the Human Rights Campaign Corporate Equality Index.
Overall, Cigna Corporation is a leading provider of health insurance and related services, with a strong commitment to improving the health and well-being of its customers and the communities it serves.
Frequently Asked Questions
What are the contact details for Cigna Dental customer service?
Cigna Dental customer service can be reached at 1-800-244-6224. They are available 24 hours a day, 7 days a week.
What are the contact details for Cigna provider phone number for claims?
To contact Cigna provider phone number for claims, you can call 1-800-88Cigna (1-800-882-4462). They are available Monday through Friday, 8:00 am to 8:00 pm ET.
What is the process for talking to a live person at Cigna?
To talk to a live person at Cigna, you can call their customer service number at 1-800-244-6224. Follow the prompts to speak with a representative.
What are the subsidiaries of Cigna?
Cigna has several subsidiaries, including Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, and Cigna Dental Health of Kentucky, among others.
Does Cigna cover gastric sleeve surgery?
Cigna may cover gastric sleeve surgery if it is deemed medically necessary. Coverage may vary depending on the individual’s plan and specific circumstances.
How can I pay my Cigna bill by phone?
To pay your Cigna bill by phone, you can call their customer service number at 1-800-244-6224 and follow the prompts to make a payment. You can also make a payment online through the Cigna website or by mail.