CenterPoint Energy Customer Service

CenterPoint Energy is a utility company that provides natural gas and electric services to customers across several states in the United States. The company is committed to providing reliable and efficient services to its customers while ensuring their safety. As part of this commitment, CenterPoint Energy offers various customer service options to help customers with their needs and concerns.

Customers can contact CenterPoint Energy customer service through various channels, including phone, email, and online chat. The company’s website provides a comprehensive list of contact options, including specific phone numbers for residential and commercial customers, as well as a hotline for reporting suspected gas leaks. Customers can also manage their accounts online through the My Account portal, which offers billing and payment options, energy usage reports, and service scheduling.

Locations and Contact Information

CenterPoint Energy has multiple offices across the United States to serve its customers. The following sub-sections provide information about the locations and contact information for each office.

Houston Office

The Houston office is located at 1111 Louisiana St, Houston, TX 77002. Customers can visit the office during business hours, which are 7 a.m. to 7 p.m., Monday through Friday except holidays. Customers can also call the customer service department at 800-371-5417 or report a gas leak at 888-876-5786.

Indiana Office

The Indiana office is located at 101 W Washington St, Indianapolis, IN 46204. Customers can visit the office during business hours, which are 8 a.m. to 5 p.m., Monday through Friday except holidays. Customers can also call the customer service department at 800-227-1376 or report a gas leak at 888-876-5786.

Ohio Office

The Ohio office is located at 1111 Superior Ave E, Cleveland, OH 44114. Customers can visit the office during business hours, which are 8 a.m. to 5 p.m., Monday through Friday except holidays. Customers can also call the customer service department at 800-371-5417 or report a gas leak at 888-876-5786.

Minneapolis Office

The Minneapolis office is located at 800 LaSalle Ave, Minneapolis, MN 55402. Customers can visit the office during business hours, which are 8 a.m. to 5 p.m., Monday through Friday except holidays. Customers can also call the customer service department at 612-372-4727 or report a gas leak at 800-296-9815.

Customers can also visit the CenterPoint Energy website to find more information about their specific service area. The website provides a search function where customers can enter their zip code to find their service area. Once the service area is identified, customers can find specific contact information for their area, including phone numbers, street addresses, and counties served.

In conclusion, CenterPoint Energy has multiple offices across the United States to serve its customers. Customers can visit the offices during business hours or call the customer service department to get help with their accounts or report gas leaks. The CenterPoint Energy website also provides a search function for customers to find specific contact information for their service area.

Payment Information

Bill Pay Methods

CenterPoint Energy offers a variety of convenient bill pay methods to its customers. Customers can pay their bills online through the company’s website using their checking or savings account, or credit/debit card. Customers can also schedule future payments and save their payment information for future use. Service fees apply to credit/debit card payments, which go to a third-party vendor. CenterPoint Energy does not receive any portion of these fees.

Customers can also pay their bills by mail. The payment address for CenterPoint Energy is P.O. Box 4981, Houston, TX 77210-4981. Customers should include their account number on the check or money order. Payments made by mail should be sent at least five business days before the due date to ensure timely processing.

Additionally, customers can pay their bills over the phone by calling CenterPoint Energy’s customer service line at 800-245-2377. Customers can pay using their checking or savings account, or credit/debit card. Service fees apply to credit/debit card payments, which go to a third-party vendor. CenterPoint Energy does not receive any portion of these fees.

Payment Arrangement Options

CenterPoint Energy understands that customers may experience financial difficulties from time to time, and offers payment arrangement options to help customers manage their bills. Customers can contact the company’s customer service line at 800-245-2377 to discuss payment arrangement options.

Customers who qualify may be able to set up a payment plan to pay off their balance over time. Customers may also be eligible for a one-time extension to their due date. In some cases, customers may be able to make a partial payment to keep their account current.

It is important to note that payment arrangements must be made before the due date to avoid late fees and potential service disconnection. Customers should contact CenterPoint Energy as soon as possible if they are having difficulty paying their bill.

Account Management

CenterPoint Energy provides various options for managing your account, including moving and address changes, security deposits, and disconnections. These options are designed to make it easy for customers to manage their energy services efficiently.

Moving and Address Changes

If you are moving to a new location, it is important to update your account information with CenterPoint Energy. You can do this by contacting customer service or by logging in to your online account. You will need to provide your new address and the date you want your service to start at the new location.

It is important to note that if you are moving to a new location within CenterPoint Energy’s service area, you may be able to transfer your existing service to your new location. This can be done by contacting customer service and providing your new address and move-in date.

Security Deposits and Disconnections

CenterPoint Energy may require a security deposit to establish or maintain service for customers who have a history of late payments or non-payment. The amount of the deposit is based on the customer’s credit history and payment history.

If you need to disconnect your service, you can do so by contacting customer service or by logging in to your online account. You will need to provide the date you want your service to be disconnected and any forwarding address for your final bill.

When you are ready to reconnect your service, you can do so by contacting customer service or by logging in to your online account. You will need to provide the date you want your service to be reconnected and any necessary payment information.

Overall, CenterPoint Energy’s account management options are designed to make it easy for customers to manage their energy services efficiently. Whether you need to update your address, establish service, or disconnect your service, CenterPoint Energy’s customer service team is available to assist you.

Emergency Services

In the event of an emergency, CenterPoint Energy offers a range of services to ensure the safety and well-being of its customers. Below are some of the emergency services offered by CenterPoint Energy.

Reporting Gas Leaks

If you suspect a gas leak, it is essential to report it immediately to CenterPoint Energy. Gas leaks can be dangerous and potentially deadly, so it is crucial to take the necessary precautions. To report a gas leak, call CenterPoint Energy’s emergency hotline at 800-227-1376. If you smell gas, suspect a gas leak, or hear a hissing sound, leave the area immediately and call CenterPoint Energy from a safe location.

Power Outage and Downed Power Lines

Power outages and downed power lines can be caused by a variety of factors, including severe weather, equipment failure, and accidents. In the event of a power outage, CenterPoint Energy encourages customers to report the outage by calling their customer service department at 800-332-7143 or by using their online account services.

If you encounter a downed power line, stay away from the area and call CenterPoint Energy immediately at 800-332-7143. Do not attempt to touch or move the downed power line, as it can be dangerous and potentially deadly.

In conclusion, CenterPoint Energy takes emergencies seriously and provides various services to ensure the safety and well-being of its customers. If you encounter an emergency, do not hesitate to call CenterPoint Energy’s emergency hotline at 800-227-1376 or their customer service department at 800-332-7143.

Energy Assistance Programs

CenterPoint Energy offers various energy assistance programs to help customers who are struggling to pay their energy bills. These programs are designed to provide financial assistance and help customers make their homes more energy-efficient.

Financial Assistance

Customers who are having difficulty paying their energy bills may be eligible for financial assistance through various state-operated programs. These programs offer bill payment assistance and help customers manage their energy bills. Customers can learn more about these programs by visiting the CenterPoint Energy website or by contacting their local energy assistance office.

Energy Assistance Programs

CenterPoint Energy also offers several energy assistance programs to help customers reduce their energy consumption and lower their bills. These programs include:

• Home Weatherization: Customers can receive resources to make their homes more energy-efficient, such as insulation, weather-stripping, and caulking.
• Low-Income Home Energy Assistance Program (LIHEAP): This program provides financial assistance to low-income households to help pay their energy bills.
• Energy Assistance Fund: This fund provides financial assistance to customers who are experiencing a financial hardship and are unable to pay their energy bills.

Customers who are interested in these programs can visit the CenterPoint Energy website or contact their local energy assistance office to learn more.

Overall, CenterPoint Energy is committed to helping customers manage their energy bills and reduce their energy consumption. Through its various energy assistance programs, the company strives to provide financial assistance and resources to help customers make their homes more energy-efficient.

Retail Electric Providers

CenterPoint Energy is an electric delivery company that serves as a transmission and distribution utility (TDU) for the Houston area. However, customers have the option to choose their own retail energy provider (REP) for their electricity needs. REPs are companies that sell electricity directly to customers and offer various pricing plans and services.

Customers can choose from a variety of REPs in the CenterPoint Energy service area. Some of the most popular REPs include Reliant Energy, TXU Energy, and Direct Energy. Each REP offers different pricing plans, contract terms, and customer service options, so it’s important to research and compare options before selecting a provider.

In addition to traditional REPs, there are also renewable energy providers that offer green energy options. These providers offer electricity generated from renewable sources like wind and solar power. Some popular renewable energy providers in the CenterPoint Energy service area include Green Mountain Energy and Gexa Energy.

Customers can switch their REP at any time, but it’s important to note that the TDU fees charged by CenterPoint Energy will remain the same regardless of the REP chosen. It’s also important to read and understand the terms and conditions of any contract before signing up with a new REP.

Overall, CenterPoint Energy provides customers with the flexibility to choose their own retail electric provider for their electricity needs. By researching and comparing options, customers can find the best pricing plan and service for their individual needs.

Safety Measures

CenterPoint Energy takes safety very seriously and has put in place various measures to ensure the safety of its customers and employees. Here are some of the safety measures that CenterPoint Energy has implemented.

Before You Dig

Before starting any digging project, it is important to call 811 to have underground utilities marked. This is a free service provided by CenterPoint Energy to help prevent damage to underground utilities. Failing to call 811 before digging can be dangerous and can result in injury or property damage.

Underground Utilities Safety

CenterPoint Energy owns and maintains the natural gas pipelines and electric lines that run underground. It is important to be aware of these utilities and to take precautions to prevent damage to them. Here are some tips to help keep you safe:

• If you suspect a natural gas leak, leave the area immediately and call CenterPoint Energy’s emergency gas leak hotline at 888-876-5786.
• If you see a downed power line, stay away and call CenterPoint Energy’s power outage hotline at 713-207-2222 or 800-332-7143.
• Never attempt to move or repair damaged electrical equipment like pad-mount transformers or guy wires. Instead, report the damage to CenterPoint Energy by calling 713-207-2222 or 800-332-7143.
• If you are planning to dig near underground utilities, call 811 to have the utilities marked before digging.

By following these safety measures, you can help prevent accidents and ensure the safety of yourself and others.

Additional Services

In addition to their core services, CenterPoint Energy also offers a range of additional services to their customers. These services are designed to provide customers with greater convenience and flexibility when it comes to managing their energy needs.

For residential customers, CenterPoint Energy offers a range of services including appliance repair, HVAC services, and home warranty plans through their Home Service Plus program. This program provides customers with access to highly trained and pre-screened technicians who can handle a range of repairs and maintenance tasks around the home. Customers can also take advantage of the program’s no deductible or trip charges policy, which can help to save money on repair costs.

For business customers, CenterPoint Energy offers a range of services designed to help manage energy costs and improve efficiency. These services include energy audits, demand response programs, and customized energy solutions. Business customers can also take advantage of the company’s online account management tools, which provide real-time access to usage data and billing information.

CenterPoint Energy also offers a range of services related to metering and rates. Customers can request meter readings, report meter problems, and learn more about their billing and payment options through the company’s website. Additionally, customers can learn more about the rates and tariffs that apply to their service, including information on how to qualify for special rates and discounts.

For customers who need repairs or maintenance on their natural gas or electric service, CenterPoint Energy provides a range of services to help. Customers can report outages or gas leaks through the company’s website or by calling the appropriate hotline number. Additionally, customers can request repairs or maintenance on their service by contacting the company’s customer service department.

Overall, CenterPoint Energy’s additional services provide customers with a range of options for managing their energy needs. Whether you are a residential or business customer, there are services available to help you save money, improve efficiency, and get the most out of your energy service.

About Centerpoint Energy

CenterPoint Energy is a natural gas and electric utility company that operates in several states across the United States, including Texas, Indiana, Louisiana, Minnesota, Mississippi, and Ohio. The company provides a range of services to both residential and business customers, including gas and electric delivery, payment assistance, and customer service.

When it comes to understanding CenterPoint Energy, it’s important to know the basics of their services and how they operate. For example, the company’s gas delivery charges are based on a per-therm rate, while electric delivery charges are based on a per-kilowatt-hour rate. These charges are broken down into several components, including a customer charge, a distribution charge, and a transmission charge.

Customers can also take advantage of CenterPoint Energy’s self-service functions, which are available 24/7. These functions allow customers to view and pay their bills, report outages, and manage their accounts online.

For those who need assistance with their bills, CenterPoint Energy offers payment assistance programs for eligible low-income households. These programs are funded by the federal government and provide help with home heating needs and crisis assistance. Customers can also dial 211 or contact the United Way for confidential information and referrals for energy assistance.

Overall, understanding CenterPoint Energy’s services and charges can help customers make informed decisions about their energy usage and billing. By taking advantage of the company’s self-service functions and payment assistance programs, customers can manage their accounts more efficiently and effectively.

Frequently Asked Questions

How do I pay my CenterPoint Energy bill over the phone?

To pay your CenterPoint Energy bill over the phone, you can call their automated payment system at 1-866-275-5252. You will need to have your account number and payment information ready to complete the process.

What is the email address for CenterPoint Energy customer service?

CenterPoint Energy does not provide an email address for customer service inquiries. However, you can contact them through their website’s online contact form or by calling their customer service phone number.

What are the customer service hours for CenterPoint Energy in Texas?

CenterPoint Energy’s customer service hours in Texas are from 7 a.m. to 7 p.m., Monday through Friday, except on holidays. They also offer 24/7 account self-service functions.

How do I log in to my CenterPoint Energy account?

To log in to your CenterPoint Energy account, go to their website and click on the “Sign In” button in the top right corner. Enter your username and password to access your account.

What is the customer service phone number for CenterPoint Energy in Minnesota?

The customer service phone number for CenterPoint Energy in Minnesota is 1-800-245-2377. They are available from 7 a.m. to 7 p.m., Monday through Friday, except on holidays.

How do I start new service with CenterPoint Energy in Texas?

To start new service with CenterPoint Energy in Texas, you can visit their website and fill out the online form. You will need to provide your contact information, service address, and desired start date. Alternatively, you can call their customer service phone number to start the process over the phone.