CB2 Customer Service

CB2 Customer Service

CB2, a renowned high-design furniture and home decor retailer, offers a noteworthy customer service experience for its clientele. With collections that feature contemporary designs, vintage rediscoveries, and premium materials, CB2 is undeniably devoted to ensuring customer satisfaction.

To provide seamless communication, CB2’s customer service team is available through several channels, including phone, chat, and text messaging. Operating hours range from 8 am to 7 pm CT on weekdays, and 8 am to 6 pm CT on weekends, ensuring that customers receive timely support.

CB2 Customer Service

Customer Service Number

CB2 customers can reach out to the customer service team through the following telephone number:

Phone: +1-800-606-6252

Working Hours

CB2 is committed to assisting customers daily. The customer service working hours are as follows:

  • Monday – Friday: 8 am – 7 pm CT
  • Saturday – Sunday: 8 am – 6 pm CT

Customer Service E-Mail Address

Customers can also get in touch with CB2 representatives via email to address their concerns or inquiries. Here is the customer service email addresses: customerservice@cb2.com

CB2 Contact

Phone Numbers

CB2 customer service can be reached via the following phone numbers:

  • General customer service (U.S.): 800-606-6252
    • Mon – Fri: 8 am – 7 pm CT
    • Sat – Sun: 8 am – 6 pm CT
  • General customer service (Canada): 888-780-5928
    • Mon – Fri: 8 am – 7 pm CT
    • Sat – Sun: 8 am – 6 pm CT

Additionally, CB2 can be contacted via text/sms at 510-399-2206 (U.S.) or 312-779-1979 (Canada) during the same hours.

E-Mail Addresses

CB2’s customer service can be reached through the following email addresses:

Help Page

CB2’s Customer Service page provides information on various topics related to ordering, shipping, returns, and more. This page can help answer common customer queries and assist in resolving issues.

Headquarters Address

The address of CB2’s headquarters is:

Crate & Barrel: Oakbrook Center, 19 Oakbrook Center, Oak Brook, IL 60523, USA

CB2 is a subsidiary of Crate & Barrel.

Social Media

CB2 maintains an active presence on social media platforms, where customers can find updates and get in touch with representatives.

Mobile Apps

CB2 offers a convenient way for customers to shop and access their services through the use of mobile apps. The mobile app provides an easy-to-navigate platform where users can browse through CB2’s wide selection of modern furniture and home décor.

The app allows users to view detailed product information, read customer reviews, and even save their favorite items for later reference. By creating an account, customers can also keep track of their order history and receive personalized recommendations based on their preferences.

About CB2

CB2 is a modern home brand that offers a boutique-like attitude towards its products and services. With its roots in Chicago, Illinois, the company focuses on providing contemporary and affordable furniture, home décor, and accessories for design-savvy customers. CB2 is a sister brand to the well-known Crate & Barrel, positioning itself as a more accessible and youthful alternative in the home furnishings market.

The company strives to offer a diverse range of products that cater to different tastes and preferences, often collaborating with renowned designers and artists to bring unique and exclusive collections to customers. These collaborations result in a dynamic inventory that includes everything from minimalist designs to bold statement pieces.

Frequently Asked Questions

What kind of products does CB2 sell?

CB2 sells modern furniture, home decor, lighting, rugs, bedding, and accessories.

Does CB2 sell kitchen and dining products?

Yes, CB2 sells a variety of kitchen and dining products such as dinnerware, glassware, flatware, serveware, barware, and kitchen accessories.

Does CB2 sell outdoor furniture?

Yes, CB2 sells outdoor furniture such as chairs, tables, sofas, and outdoor accessories.

Does CB2 offer a bridal registry?

Yes, CB2 offers a bridal registry where couples can register for gifts for their wedding.

Does CB2 offer gift cards?

Yes, CB2 offers gift cards that can be purchased online or in-store. Gift cards are available in denominations ranging from $25 to $2000.

Does CB2 have a loyalty program?

No, CB2 does not have a loyalty program at this time.

Does CB2 offer financing options?

Yes, CB2 offers financing options through their partnership with Affirm. Customers can apply for financing at checkout and pay for their purchase over time.

What is CB2’s return policy?

CB2’s return policy allows customers to return items within 90 days of purchase with a receipt. Returns can be made in-store or by mail.

Does CB2 offer free shipping?

CB2 offers free standard shipping on select items and orders over $49. However, some exclusions apply.

Does CB2 have physical stores?

Yes, CB2 has physical stores in several locations across the United States and Canada.

Does CB2 offer interior design services?

Yes, CB2 offers interior design services through their partnership with Decorist. Customers can choose from several design packages to get professional design help.

Does CB2 offer assembly services?

Yes, CB2 offers assembly services for an additional fee. Customers can choose to have their furniture assembled by a professional team during delivery or by a third-party assembly service.

What is CB2’s price range?

CB2’s price range varies depending on the product category and item. Generally, CB2’s products are priced in the mid to high range, with some items being more affordable and others being more expensive.

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