Burlington Customer Service

burlington customer service

Burlington, a renowned retail brand, has been offering a wide range of products, including clothing, accessories, and home goods at great prices for years. With its commitment to delivering exceptional value to customers, the company ensures a remarkable shopping experience at its locations and on its website. A significant element of this experience is Burlington’s dedicated customer service, making shopping more enjoyable by addressing any concerns or inquiries with expertise and efficiency.

The Burlington customer support team is readily available to assist customers with any issues or questions they may have, ranging from product information, store locations, and gift card usage to credit card support. With the end goal of providing the best possible service tailored to each customer’s needs, Burlington’s support team remains accessible during specified working hours and offers various channels for communication, such as phone and email.

Burlington Customer Service

Customer Service Number

Customers who need immediate assistance or want to speak to a representative can call Burlington’s customer service center toll-free at (855) 355-BURL (2875). For those who have questions or require support for the Burlington credit card, they can call (877) 213-6741.

Customer Service E-Mail Address

For customers who prefer to reach out via email or have non-urgent inquiries, they can send an email through the Burlington contact form that is provided on their website. The form requires customers to fill in their contact information and a brief description of their reason for reaching out. However, for security reasons, customers should not include sensitive information such as credit card or gift card numbers in the email or contact form.

Working Hours

Burlington’s customer service team is available to assist customers during their service hours. Their regular hours are Monday through Friday, from 9 AM to 6 PM EST. During the holiday season, special hours are made available, which typically include Monday through Friday, 9 AM to 7 PM EST, and Saturdays from 9 AM to 7 PM EST on specific dates.

Burlington Contact

Phone Numbers

Burlington offers phone support through their customer service center. Customers can call them toll-free at (855) 355-BURL (2875). Their Customer Service hours are:

  • Monday through Friday: 9 AM to 6 PM EST
  • Closed on Easter, Thanksgiving, and Christmas

For Burlington credit card support, please call (877) 213-6741 (TDD/TTY: 1-888-819-1918).

Contact Forms

Burlington provides a contact form on their website to address specific customer inquiries. Customers can fill out the required fields and submit the form, which can be accessed here.

Note: For your protection, never send your credit card number or gift card number via email or the contact form.

Help Page

Burlington’s help page contains valuable information related to their products, services, and customer support. Visit their help page here.

Social Media

Customers can interact and stay connected with Burlington through various social media platforms:

Mobile Apps

Burlington is a well-known retail company that offers a wide range of products, including clothing, footwear, accessories, home d├ęcor, and more. To provide better service and make it easier for customers to find what they’re looking for, Burlington has developed a mobile app. This app is designed with user-friendly features, making shopping at Burlington even more convenient.

The Burlington mobile app allows users to easily browse through the extensive product catalog and locate items quickly. Customers can also access exclusive deals and offers through the app, making their shopping experience more enjoyable and cost-effective. Plus, the app provides users with personalized recommendations based on their shopping habits and preferences.

One of the most useful features of the Burlington app is the store locator function. This helps customers find the nearest Burlington store location based on their current location or a specific address. By using the app’s built-in GPS function, it becomes much easier for shoppers to navigate their way to the nearest store and take advantage of in-store deals.

An important aspect of the Burlington mobile app is its accessibility support. The app offers full access to persons with disabilities, ensuring that everyone can enjoy a seamless shopping experience. This commitment to inclusivity is a key part of Burlington’s customer service philosophy.

About Burlington

Burlington is a well-known national off-price retailer that offers a wide range of products, including clothing, footwear, accessories, home goods, and more. The company operates numerous stores throughout the United States and focuses on delivering quality, stylish items at affordable prices.

Burlington has established a reputation for providing excellent deals on popular brands and high-quality products. One of the key factors contributing to its success is the company’s ability to offer merchandise at significantly lower prices than traditional department stores.

Aside from offering an extensive product selection, Burlington constantly updates its inventory to ensure that customers have access to the latest trends and styles. This strategy enables the company to cater to a diverse range of customer needs and preferences, making it a popular shopping destination for many individuals and families.

Frequently Asked Questions

Where are Burlington stores located?

Burlington stores are located across the United States and Puerto Rico. There are over 700 stores in 45 states and Puerto Rico.

What kind of products does Burlington sell?

Burlington sells a wide variety of products, including clothing, shoes, accessories, home decor, baby gear, toys, and gifts.

Does Burlington sell designer brands?

Yes, Burlington sells designer brands at discounted prices. Some of the designer brands available at Burlington include Calvin Klein, Michael Kors, Coach, and Tommy Hilfiger.

Does Burlington have a loyalty program?

Yes, Burlington has a loyalty program called Burlington’s loyalty program called Burlington’s Style Perks. Members earn points for every dollar spent and receive exclusive discounts and offers.

Does Burlington offer online shopping?

Yes, Burlington offers online shopping on their website. Customers can browse and purchase products online and have them shipped to their home or a nearby store.

Does Burlington offer free shipping?

Burlington offers free standard shipping on orders over $50. However, some exclusions apply.

What is Burlington’s return policy?

Burlington’s return policy allows customers to return items within 30 days of purchase with a receipt. Returns can be made in-store or by mail.

Does Burlington offer gift cards?

Yes, Burlington offers gift cards that can be purchased online or in-store. Gift cards are available in denominations ranging from $10 to $500.

Does Burlington offer layaway?

Yes, Burlington offers layaway on select items. Customers can put items on layaway with a down payment and pay the balance over time.

Does Burlington offer financing options?

Burlington does not offer financing options at this time.

Does Burlington offer price adjustments?

Burlington does not offer price adjustments for items that go on sale after purchase.

Does Burlington offer alterations?

Burlington does not offer alterations, but some stores may have an alterations department that offers services for a fee.

Does Burlington sell home decor?

Yes, Burlington sells home decor items such as bedding, curtains, rugs, and furniture.

Does Burlington offer a bridal registry?

No, Burlington does not offer a bridal registry at this time.

What is the minimum age to work at Burlington?

The minimum age to work at Burlington is 16 years old.

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